Error installing Intel Graphics Driver 31.0.101.4255 on Windows 11

Aari001 · Apr 1, 2023

Hello ,

Since I updated my HP 15s-fq1515na, I have had bugs and display errors, even though I don't play games, so it's just for office use. To explain the problem in short mode, as you can see in the screen shots, first I tried to install as we normally do, but I got the message erreur 1SC. then I removed the graphic driver that I have on my laptop and tried to reinstal it again, but it still got the same "erreur occurred while installing the driver message. and I don't know that even if I install the driver, this will solve my display problem. PS: I tested my computer by connecting it to another display monitor, and I didn't get any problems, so it's sure that the problem is not physique.
Thanks for your help and response, if anyone got it.

Sorry for the french Texts and SC

Best Regards

spapakons · Apr 1, 2023

I think you have downloaded the latest Intel driver. This doesn't work for older Intel HD graphics. You need to find the appropriate drivers for your CPU. Go to Settings, System, Info and see which is your CPU. For example mine is Intel Core-i7 3770. Then search for the model with Google. The first results should point you as the Intel site with all the technical specifications, such as this for mine: Intel® Core™ i7-3770 Processor (8M Cache, up to 3.90 GHz) Product Specifications
Go to the Drivers and Software section to download the latest drivers for Windows 10 64-bit (if 11 isn't available).

OAT · Apr 1, 2023

According to the manufacturer, the driver for this system is 27.20.100.9664.
It is not always recommended to use a non-OEM specific driver for a laptop.
The latest is not always the best when it comes to drivers.

spapakons · Apr 1, 2023

You generally have no issues using the official Intel drivers, unless the manufacturer has customized the graphics chip and needs customized manufacturer drivers for it. I have seen it in a couple of models, but then the Intel displays an error that you must use OEM drivers and doesn't allow you to proceed. So you will know if you need to download the manufacturer drivers, otherwise go with Intel's.

Aari001 · Apr 1, 2023

OAT said:
According to the manufacturer, the driver for this system is 27.20.100.9664.
It is not always recommended to use a non-OEM specific driver for a laptop.
The latest is not always the best when it comes to drivers.

i agree with you in this point as this problem is been long for me

Aari001 · Apr 1, 2023

spapakons said:
You generally have no issues using the official Intel drivers, unless the manufacturer has customized the graphics chip and needs customized manufacturer drivers for it. I have seen it in a couple of models, but then the Intel displays an error that you must use OEM drivers and doesn't allow you to proceed. So you will know if you need to download the manufacturer drivers, otherwise go with Intel's.

good point , but i tried that also, and the manufacturer doesn't propose me any options except for one thing that I didn't try: to remove all current drivers and install the ones that the manufacturer proposes. i am not sure , because for me installing the intel drivers is more logical than the manufacturer .

glasskuter · Apr 1, 2023

When it comes to my graphics, I never take the chance of downloading an incorrect Intel driver. I use Intel Driver and Support Assist Tool to scan my computer which gives me the latest approved driver for my graphics as well as all other Intel updates for my machine. During the install process you are given the option to do a clean installation which removes all the crap from your old driver. I have found on new machines, new drivers hit the OEM site frequently but the older a machine is, at some point the OEM updates their site with only critical driver updates. Eventually newer drivers may be listed by the OEM, but not always, and it usually takes a while. That's why I rely on Intel.

Aari001 · Apr 7, 2023

Along with the W11 we can't say certainly to rely on who :/ Btw i am not going to leave it like this..... to be continued

Aari001 · Apr 7, 2023

Alot to search and browse in order to find the problem.
Btw i did found this forum interesting , because like me there are alot of people facing bugs and pbms with the new W11

OAT · Apr 7, 2023

Aari001 said:
Alot to search and browse in order to find the problem.
Btw i did found this forum interesting , because like me there are alot of people facing bugs and pbms with the new W11

You know, unless you face a specific problem, existing drivers are best left untouched.
Of course, security and performance improvements negate that suggestion.

Fabler2 · Apr 7, 2023

It looks as if it's installing the wrong driver to me. I would go to HP's site and follow the the instructions and let it identify the Laptop and install the original drivers. You could then run Intel driver and support if needed.

Official HP® Drivers and Software Download | HP® Customer Support

Download the latest drivers, software, firmware, and diagnostics for your HP products from the official HP Support website.

support.hp.com

Intel® Driver & Support Assistant

The Intel® Driver & Support Assistant helps keeps your system up-to-date by detecting when updates are available.

www.intel.co.uk

torchwood · Apr 7, 2023

Silly question time are you running using W11>> S mode <<

spapakons · Apr 7, 2023

Windows S mode block any applications outside the Microsoft Store, including drivers. You either rely on Windows Update (not the best option) or upgrade to the full Windows 11 Home to install the official drivers. Don't hesitate, upgrade now, it's free.

Switch out of S mode in Windows 11

This tutorial will show you how to switch out of S mode in Windows 11. Windows 11 in S mode is a "secure" version of Windows 11 that is streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from Microsoft Store, and...

www.elevenforum.com

Helmut · Apr 7, 2023

All you need to do is use Windows updates and HP updates.

It really is that simple.

To go to Intel and try and install "latest driver" is prone to errors, and not specific for your Laptop.

"because for me installing the intel drivers is more logical than the manufacturer ."

Definitely not, that is the wrong approach, and prone to errors.

I have a new Windows 11 Laptop with Intel CPU/Graphics and Intel Wireless Card and ALL DRIVERS come from Windows Updates and the Laptop manufacturer and all is OK with no problems.

"because like me there are alot of people facing bugs and pbms with the new W11"

Not here, Windows 11 works very well.

glasskuter · Apr 7, 2023

Helmut said:
All you need to do is use Windows updates and HP updates.

Sorry to disagree but using Windows Update for drivers should be a very last resort...especially for graphics and bios updates. IMO a user should have driver updates turned off through windows update period as it has been known to install older drivers than a user already has.
When a component manufacturer or an OEM issue an update, it takes quite some time for these updates to reach the Windows update database. Many drivers installed by windows update are one, two, even three versions behind official drivers.

You are correct about using the OEM drivers to obtain drivers that have been tested with any given machine, either updating manually or using the OEM's updating app if one has it installed. Bios should ALWAYS be gotten directly from the OEM.

In the case of graphics, Intel, AMD, Nvidia, etc are constantly updating both their drivers and software , sometimes as a result of a change in the OS. You can see examples of BSODs right here on this forum caused by outdated graphics driver AND/OR graphics software no longer being compatible. Sometimes these are critical zero day updates that won't be in the windows update or OEM database for a while. So yeah, WU is the last choice to depend on for critical drivers, OEM would be second choice, and the GPU manufacturer the absolute latest.

teeter · Apr 7, 2023

I only use the laptops MFG "Assistance" program for any mods to my system. Then I know, all is compatible with my original factory laptop set-up. To go outside of the box to seek factory upgrades, I just don't want to chance it, as have heard stories.

FrancoDT · Apr 7, 2023

By a strange coincidence I had a similar issue using Intel Driver and Support Assist Tool yesterday trying to clean install the Intel Grahics driver version 31.0.101.2121. It failed while deleting the old driver leaving me with no Intel driver. Windows update offered a much older driver, 27.20.100.9664 but it also failed to install. Anyhow after installing my Macrium backup and another try with Driver and Support Assist Tool this time doing the default update vs clean install the new driver installed and all seems to be working well now.

Fabler2 · Apr 7, 2023

glasskuter said:
Sorry to disagree but using Windows Update for drivers should be a very last resort...especially for graphics and bios updates. IMO a user should have driver updates turned off through windows update period as it has been known to install older drivers than a user already has.
When a component manufacturer or an OEM issue an update, it takes quite some time for these updates to reach the Windows update database. Many drivers installed by windows update are one, two, even three versions behind official drivers.

You are correct about using the OEM drivers to obtain drivers that have been tested with any given machine, either updating manually or using the OEM's updating app if one has it installed. Bios should ALWAYS be gotten directly from the OEM.

In the case of graphics, Intel, AMD, Nvidia, etc are constantly updating both their drivers and software , sometimes as a result of a change in the OS. You can see examples of BSODs right here on this forum caused by outdated graphics driver AND/OR graphics software no longer being compatible. Sometimes these are critical zero day updates that won't be in the windows update or OEM database for a while. So yeah, WU is the last choice to depend on for critical drivers, OEM would be second choice, and the GPU manufacturer the absolute latest.

I'd go with WU drivers on a laptop if you want a bit of peace and quiet otherwise you could end up with this :lmao:

spapakons · Apr 8, 2023

As I have stressed in many occasions, Windows Update drivers make the device work but they don't always enable all the device features and hardly give you access to the device configuration to tweak performance. An example is a printer. Windows Update make the printer work but you can choose from color or black and white printing and the size of paper. Big deal. Installing the manufacturer drivers you can tweak print quality and choose from a range of papers such as plain, inkjet, glossy, matte etc. In a graphics card the generic Windows Update drivers gives you graphics but you have no control over the 3D performance or image size and color. If you also think that Windows Update drivers are older than the latest official drivers, no thanks. I use WU if I am lazy finding drivers or as a last resort. It is also true that the manufacturer drivers are mostly complete but not always the latest. So I would use all manufacturer drivers to maximize compatibility and then download the latest graphics drivers directly from Intel/AMD/nVidia to maximize performance and enable all components.

Fabler2 · Apr 8, 2023

spapakons said:
As I have stressed in many occasions, Windows Update drivers make the device work but they don't always enable all the device features and hardly give you access to the device configuration to tweak performance. An example is a printer. Windows Update make the printer work but you can choose from color or black and white printing and the size of paper. Big deal. Installing the manufacturer drivers you can tweak print quality and choose from a range of papers such as plain, inkjet, glossy, matte etc. In a graphics card the generic Windows Update drivers gives you graphics but you have no control over the 3D performance or image size and color. If you also think that Windows Update drivers are older than the latest official drivers, no thanks. I use WU if I am lazy finding drivers or as a last resort. It is also true that the manufacturer drivers are mostly complete but not always the latest. So I would use all manufacturer drivers to maximize compatibility and then download the latest graphics drivers directly from Intel/AMD/nVidia to maximize performance and enable all components.

I totally agree with you. Unfortunately (on laptops anyway) it's extremely difficult to stop WU updating GPU drivers. I've tried Gpedit, registry fix and Device installation settings. Wushowhide works until you get a Cumulative or feature update and if you're not quick enough to apply hiding after such updates then you're back to square one. I've not tried third party apps to do this, though, as I only want to block GPU drivers downloads.
The way I get around it is to let WU download the older driver then reinstall the previously installed driver from AMD using device manager. This will then have both drivers showing and only the newest working so will not get a driver WU. 'Rapr' is also useful to remove even older drivers left over. This lets me continue to use AMD's Driver and Support's auto detect installer for Chipset, graphics and software updates.

If you have a laptop and want a quiet life,though, then go with what @Helmut wisely suggests. :thumbsup:

Error installing Intel Graphics Driver 31.0.101.4255 on Windows 11

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