Fingerprint Sensor Stopped Working - 23H2


swerd

swerd

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Hi everyone,

I updated to 23H2 and then reset my machine, as I had a few minor issues and it was getting slow. The fingerprint sensor was working perfectly. Since I reset I have been having trouble with the fingerprint sensor. If I set up Windows Hello it will work a few times then the sensor will stop working.

I have tried - Uninstalling the driver in device manager and rebooting, manually installing an driver, blocking driver updates in the group policy editor, turning Hello off and reconfiguring.

Nothing I have tried works.

Can anyone help? Cheers.
 
Windows Build/Version
23H2 22631.2715
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    Gigabyte X870 Aorus Elite WiFi7 Motherboard
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 9070XT
    Sound Card
    Realtek ALC1220 HD Audio
    Monitor(s) Displays
    Dell Alienware AW3425DW 34.2" Curved OLED Gaming Monitor
    Screen Resolution
    3440x1440
    Hard Drives
    Kingston KC3000 M.2 NVMe Gen4 SSD 2TB
    WD Black SN850X NVMe SSD 4TB
    Crucial T500 M.2 2280 NVMe PCIe 4.0 SSD 4TB
    Kingston KC3000 M.2 NVMe Gen4 SSD 4TB
    PSU
    1000W Gigabyte UD1000GM 80 PLUS Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    750Mbps
    Browser
    Firefox / Chrome / Edge / Brave
    Antivirus
    Kaspersky Standard
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3100 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB (2x8)
    Graphics card(s)
    Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH
    Monitor(s) Displays
    Lenovo N156HCA-EAB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7
    ST2000LM007-1R8174
    Internet Speed
    750 Mbps
    Browser
    Chrome / Edge / Firefox / Brave
    Antivirus
    Bitdefender Total Security
The only thing I can suggest ATM, is that you uninstall the fingerprint reader drivers, reboot and allow Windows to install fresh drivers. You seem to have done that, but it cant hurt to try it again.

The alternative would be to go to the readers' manufacturers website and download the latest drivers directly from them and then install them or go to your computer manufacturers website and grab them there.

If you are unsuccessful after installing the new drivers, go to Start > All Apps > Feedback Hub and leave feedback about your issue.

Make sure you include relevant details like Computer Make/Model, reader model, etc...

Let us know the details of your feedback and we will up vote it for you so that Microsoft pay attention :)
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
trumpy81 said:
The alternative would be to go to the readers' manufacturers website and download the latest drivers directly from them and then install them or go to your computer manufacturers website and grab them there.

If you are unsuccessful after installing the new drivers, go to Start > All Apps > Feedback Hub and leave feedback about your issue.

Make sure you include relevant details like Computer Make/Model, reader model, etc...

Let us know the details of your feedback and we will up vote it for you so that Microsoft pay attention :)
Click to expand...

Sorry, where I said manually installing an update I meant driver from Lenovo.

I just left feedback on Feedback Hub, with the same title as this thread.

Cheers
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    Gigabyte X870 Aorus Elite WiFi7 Motherboard
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 9070XT
    Sound Card
    Realtek ALC1220 HD Audio
    Monitor(s) Displays
    Dell Alienware AW3425DW 34.2" Curved OLED Gaming Monitor
    Screen Resolution
    3440x1440
    Hard Drives
    Kingston KC3000 M.2 NVMe Gen4 SSD 2TB
    WD Black SN850X NVMe SSD 4TB
    Crucial T500 M.2 2280 NVMe PCIe 4.0 SSD 4TB
    Kingston KC3000 M.2 NVMe Gen4 SSD 4TB
    PSU
    1000W Gigabyte UD1000GM 80 PLUS Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    750Mbps
    Browser
    Firefox / Chrome / Edge / Brave
    Antivirus
    Kaspersky Standard
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3100 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB (2x8)
    Graphics card(s)
    Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH
    Monitor(s) Displays
    Lenovo N156HCA-EAB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7
    ST2000LM007-1R8174
    Internet Speed
    750 Mbps
    Browser
    Chrome / Edge / Firefox / Brave
    Antivirus
    Bitdefender Total Security
What reader do you use?, mine works fine it’s a Benss UA002D Reader. Did you make sure you have Windows Hello enabled, when the reader is not working?
 

My Computer

System One

  • OS
    Windows 11 Pro 64-bit (24H2)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built (Self)
    CPU
    AMD Ryzen 9 9950X3D
    Motherboard
    ASUS ROG Crosshair X870E Hero
    Memory
    Corsair Vengeance 96GB @ 5600 MHz
    Graphics Card(s)
    Sapphire Radeon RX 7900 XTX Nitro+ Vapor-X 24GB
    Monitor(s) Displays
    MSI MAG 275CQRXF 27" WQHD Curved Gaming
    Screen Resolution
    2560 x 1440
    Hard Drives
    Corsair MP700 Pro 2TB M.2 NVMe SSD / Corsair MP700 Pro 4TB M.2 NVMe SSD (OS / DATA) / 48TB (4x12TB) Synology DS925+ NAS (BACKUP)
    PSU
    Corsair RM1200X Shift 80+ Gold
    Case
    Corsair Link 5000T LX Black Mid-Tower
    Cooling
    Corsair Link Titan 360 RX
    Keyboard
    Corsair K100 Air Wireless RGB Ultra-Thin Mechanical
    Mouse
    Razer DeathAdder V4 Pro
    Browser
    Edge 64-bit / Firefox 64-bit / Octo 64-bit
    Antivirus
    Sophos Endpoint (Intercept X) Protection / Bitdefender Ultimate Security
    Other Info
    Headset: Razer Kraken V4 Pro
    Controller: Razer Wolverine V3 Pro
    Webcam: Razer Kiyo Pro
    Speakers: Razer Leviathan V2 Gaming
Mister.T said:
What reader do you use?, mine works fine it’s a Benss UA002D Reader. Did you make sure you have Windows Hello enabled, when the reader is not working?
Click to expand...

I am on a Lenovo Edge 15 laptop. In device manager the fingerprint sensor is called "Goodix fingerprint"
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    Gigabyte X870 Aorus Elite WiFi7 Motherboard
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 9070XT
    Sound Card
    Realtek ALC1220 HD Audio
    Monitor(s) Displays
    Dell Alienware AW3425DW 34.2" Curved OLED Gaming Monitor
    Screen Resolution
    3440x1440
    Hard Drives
    Kingston KC3000 M.2 NVMe Gen4 SSD 2TB
    WD Black SN850X NVMe SSD 4TB
    Crucial T500 M.2 2280 NVMe PCIe 4.0 SSD 4TB
    Kingston KC3000 M.2 NVMe Gen4 SSD 4TB
    PSU
    1000W Gigabyte UD1000GM 80 PLUS Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    750Mbps
    Browser
    Firefox / Chrome / Edge / Brave
    Antivirus
    Kaspersky Standard
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3100 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB (2x8)
    Graphics card(s)
    Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH
    Monitor(s) Displays
    Lenovo N156HCA-EAB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7
    ST2000LM007-1R8174
    Internet Speed
    750 Mbps
    Browser
    Chrome / Edge / Firefox / Brave
    Antivirus
    Bitdefender Total Security
There are a number of different issues reported with the Goodix device. See if suggestions in this thread are of any help. In that case updating bios seemed to solve it.

Goodix fingerprint reader disappears randomly

Hello all, I have an XPS 13 9310 2-in-1, and it has a Goodix fingerprint reader. I am having an issue where the fingerprint reader will randomly disappear from Windows - it just thinks it doesn't exist. If I go into the BIOS, disable it, apply changes, and immediately re-enable it (applying...
www.elevenforum.com www.elevenforum.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
My fingerprint sensor is a bit dozy, especially after a boot or restart. I find tapping the spacebar a few times while my finger is on the sensor can help.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 26200.8524
    Computer type
    Laptop
    Manufacturer/Model
    Acemagic LX15PRO
    CPU
    AMD Ryzen 7 5825U with Radeon Graphics
    Memory
    16GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 2TB
    Internet Speed
    30 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    Acer Swift SF114-34 laptop
    OS Windows 11 Pro 26200.8524
    CPU Pentium Silver N6000
    RAM 4GB
    SSD Samsung 970 EVO Plus SSD 2TB (an upgrade)
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
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