HP ENVY 17T-CR0000 no sound from speakers after Windows updates; Cirrus Speaker Amps not working?

NormAtHome · May 6, 2024

I have three friends who all bought this HP ENVY Notebook computer HP 2024 Envy 17t Amazon HP Envy 17t-CR0000, (Windows Home 23H2) that I in turn set up for them. Two of the three work fine with no problems, however one computer (after installing some Windows updates) that the speakers stopped working. When I looked into this problem it appears that in device manager disabled "Cirrus Logic Awesome Speaker Amps" and there is an error code 10 "No power to device":

Properties show:

2024-05-06_Device Manger Cirrus Properties.png

The drivers tab, which in fact shows that this problem computer is using the exact same version driver as the other two working computers:

2024-05-06_Device Manger Cirrus Driver.png

Now I tried a few things before calling HP support since this was a brand spanking new computer. First I tried uninstalling the drivers but not removing the existing driver and rebooted and allowed it to just reinstall which didn't work. I then uninstalled the driver checking off the "Attempt to remove the driver for this device" and again rebooting and allowing Windows to redownload the driver from Microsoft; after doing this the device didn't have the yellow triangle / exclamation but still didn't work and when I rebooted again device manager then showed that device as disabled with the yellow triangle and the "No power to device" error.

I did Google this problem and found people wither various brands of computer i.e. Asus, Lenovo, HP etc complaining about this problem as far back as 2015 and some people claimed that a bios update fixed the problem but all three computers have the same Bios version so I'm not sure what to think about that.

I then tried to call HP and they had me install updated diagnostics we were from the bios able to test the sound and the speakers worked but when inside Windows 11 the sound again didn't work. The HP support guy said "HP doesn't offer support for this device since we do not offer drivers for it on our website" so claimed that "Windows was corrupt, you'll have to wipe and reinstall Windows to fix this problem" which for this user is a terrible inconvenience.

Aside from that as a last option, does anyone have any idea's about this problem and thing to try to get this problem fixed?

zbook · May 6, 2024

1) Run the V2 log collector > post a share link

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

2) Open administrative command prompt and copy and paste: (some may have been retired)

msdt.exe -id DeviceDiagnostic
msdt.exe -id AudioPlaybackDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id WindowsUpdateDiagnostic

Post images or share links.

3) Make free or pay backup images:

(Acronis, Aoemi, EaseUS, Macrium, Paragon, etc.)

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

Code:

Code 10 "This device cannot start. (Code 10)"
Full Error Message

"This device cannot start. Try upgrading the device drivers for this device. (Code 10)"

Cause

Typically, the device's hardware key contains a "FailReasonString" value, and the value string is displays an error message defined by the hardware manufacturer. If the hardware key does not contain a “FailReasonString” value the message above is displayed.

Recommended resolutions

Update the driver

In the device's Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Error codes in Device Manager in Windows - Microsoft Support

Lists the error codes that may be reported by Device Manager and the possible resolutions in Windows.

support.microsoft.com

NormAtHome · May 7, 2024

Here is a link to the V2 log you requested V2 Log HP Notebook

msdt.exe -id DeviceDiagnostic:

msdt.exe -id AudioPlaybackDiagnostic:

msdt.exe -id PowerDiagnostic:

FYI this a a work computer and is purposefully set to 1-Hard drive does not idle 2-Not blank the display 3-Never go to sleep

I don't see the purpose of any of those backups, for example Macrium Reflect will make an image back up which will restore the computer to the state at the time the backup was made. There's no point backing up / wiping and reinstalling Windows only to restore the image which will put the computer right back in the state it is right now.

As far as "Code 10 "This device cannot start. (Code 10)" Full Error Message "This device cannot start. Try upgrading the device drivers for this device. (Code 10)" Cause Typically, the device's hardware key contains a "FailReasonString" value, and the value string is displays an error message defined by the hardware manufacturer. If the hardware key does not contain a “FailReasonString” value the message above is displayed.

Recommended resolutions

Update the driver

In the device's Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

Note You may be prompted to provide the path of the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website."

I'd be happy to update the driver if you can provide the url for the manufacturers driver, but in fact you can't because I've already looked and the manufacturer Cirrus does not have a web site that makes a driver for this hardware available. The only available one is what you get from Microsoft and as HP already pointed out they do not provide a driver for this hardware on their website.

So what exactly is your suggestion here as to how to get this fixed because none of these diagnostics fixed the problem, Yes in device manager after the diagnostics the Cirrus Logic Awesome Speaker Amps showed as "Working":

But after a reboot that device went back to a nonworking state:

20240507_Cirrus Non working after reboot.jpg

So how can I update the driver if HP doesn't provide it and the manufacturer doesn't either?

zbook · May 7, 2024

Search for:

Code:

LastWriteTime        Size (MB) FullName                                                
-------------        --------- --------                                                
5/3/2024 11:14:39 AM    2201.8 C:\Windows\LiveKernelReports\DripsWatchdog-20240503-1114.dmp

Please zip the file > post a share link

Audio problems and the code 10 were not seen in the collected log file reports.

See if you can identify the hardware ID:

How to easily find drivers for Unknown Devices in Windows

Sure, you can rip your PC apart and eyeball troublesome hardware directly - but there's an easier way to find drivers for unknown devices.

www.pcworld.com

How to Find Drivers for Unknown Devices in the Device Manager

Unknown devices show up in the Windows Device Manager when Windows can't identify a piece of hardware and provide a driver for it.

www.howtogeek.com

The last recorded updates were:

Code:

KB5037020 Security Update 4/10/2024 12:00:00 AM
KB5036620 Update          4/15/2024 12:00:00 AM
KB5036893 Security Update 4/15/2024 12:00:00 AM

For computers with an earlier generation Intel processor there were smart sound compatibility problems.

Windows 11, version 21H2 known issues and notifications

View announcements and review known issues and fixes for Windows 11, version 21H2

learn.microsoft.com

A backup image allows testing a clean install with new drivers and then returning to the current installation.

The cirrus driver may be available in the driverstore.

Code:

Name    Intel® Smart Sound Technology for Digital Microphones
Manufacturer    Intel(R) Corporation
Status    OK
PNP Device ID    INTELAUDIO\CTLR_DEV_51C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_8A2E103C&REV_10EC\5&356B3754&0&0000
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\INTCDMIC.INF_AMD64_1E0AE896C464811E\INTCDMIC.SYS (10.29.0.9467, 753.34 KB (771,416 bytes), 3/15/2024 11:32 PM)
   
Name    Intel® Smart Sound Technology for Bluetooth® Audio
Manufacturer    Intel(R) Corporation
Status    OK
PNP Device ID    INTELAUDIO\CTLR_DEV_51C8&LINKTYPE_03&DEVTYPE_00&VEN_8086&DEV_AE30&SUBSYS_8A2E103C&REV_0001\5&356B3754&0&0000
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\INTCBTAU.INF_AMD64_28A2E1DECDCF0CAE\INTCBTAU.SYS (10.29.0.9467, 872.34 KB (893,272 bytes), 3/15/2024 11:35 PM)
   
Name    Realtek High Definition Audio
Manufacturer    Realtek
Status    OK
PNP Device ID    INTELAUDIO\FUNC_01&VEN_10EC&DEV_0245&SUBSYS_103C8A2E&REV_1000\5&356B3754&0&0001
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\RTKVHD64.SYS (6.0.9579.1, 6.06 MB (6,352,344 bytes), 3/15/2024 11:37 PM)

Code:

csaudio    Cirrus Amp Driver    c:\windows\system32\driverstore\filerepository\csaudio.inf_amd64_9e9402676b564cdc\csaudio.sy

Code:

IRQ 1025    Cirrus Logic Awesome Speaker Amps    OK

NormAtHome · May 8, 2024

I don't know what exactly happened but after several reboots the speakers are now working.

HP ENVY 17T-CR0000 no sound from speakers after Windows updates; Cirrus Speaker Amps not working?

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