HP SMART Crashes Win update 22631.3007

Zardoc · Jan 10, 2024

Latest Windows update HP Smart just asks permission and freezes.

Tried to uninstall and re install. No go.

glasskuter · Jan 11, 2024

Sounds to me like HP has not updated the HP Smart App to coincide with latest windows update. If that be so, and it is not compatible with latest WU, there's not much you can do until HP does update the app.
Depending on your printer, there may be a full driver and software package available on HP site. That be the case, you do not have to use HP Smart App. Uninstall it and use the software package instead.
My printers are a couple of years old and I chose to installed their complete software /driver packages.

Zardoc · Jan 11, 2024

Thanks for the heads up. It will eventually work if you leave it sitting. I really didn't want to install all the bloatware. Besides, it's an old printer 2012 but works like a charm.

Zardoc · Jan 11, 2024

So, after investigation, crashes are related to latest update from MS store. If you roll back to last version, problems go away. HELLOOO HP,

TheVisitor · Jan 12, 2024

Zardoc said:
So, after investigation, crashes are related to latest update from MS store. If you roll back to last version, problems go away. HELLOOO HP,

I've not tested/tried it yet. been busy but.. I found on the App Store an update to HP Smart, updates to version: 151.2.1091.0

Zardoc · Jan 12, 2024

TheVisitor said:
I've not tested/tried it yet. been busy but.. I found on the App Store an update to HP Smart, updates to version: 151.2.1091.0

That's the one that's causing issues. If you roll back problem solved

TheVisitor · Jan 12, 2024

Interesting, I got an update on 1/5/2024 and It too was crashing, I did not note the version number. I'd be surprised if they put out the same version in just a few days. Since you can only get that app thru the MS Store I'm not sure how you would 'roll-back'.

Zardoc · Jan 12, 2024

TheVisitor said:
Interesting, I got an update on 1/5/2024 and It too was crashing, I did not note the version number. I'd be surprised if they put out the same version in just a few days. Since you can only get that app thru the MS Store I'm not sure how you would 'roll-back'.

Here (Lazyadmin), you can get instructions on how to use an older version of an app.

TheVisitor · Jan 16, 2024

Well, another update and another crash when trying to open the app. update version: 151.3.1092.0

Zardoc · Jan 16, 2024

TheVisitor said:
Well, another update and another crash when trying to open the app. update version: 151.3.1092.0

Yep, still takes about 2 minutes before it actually opens and asks for admin rights about 5 or 6 times. Rolled back again

Fabler2 · Jan 17, 2024

Hmm, working ok here,

pietcorus2 · Jan 17, 2024

Im on 150.1.1140.0 still , does not update in the store-app .
How ( ?? ) to find updates in the Microsoft Store - Generation Project (v1.2.3) on the internet ...........??
I want to know , coz I see newer versions ........... :wink:

Zardoc · Jan 17, 2024

pietcorus2 said:
Im on 150.1.1140.0 still , does not update in the store-app .
How ( ?? ) to find updates in the Microsoft Store - Generation Project (v1.2.3) on the internet ...........??
I want to know , coz I see newer versions ...........

You're not missing anything. Seems to work fine for some users and not for others. I'm on the same version as you. I rolled back