HP Warranty of 122 years!


Hazel123

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HP Support Assistant just sent me this message. Saying my warranty has 122 YEARS left on it - but expires in 1899. Then offers an extended warranty. (It actually expires in April this year). Do you think HP Support Assistant has been hacked?

HP Warranty.jpg
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Looking at this, dated January 2022, maybe yes it has been hacked.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
I really never found any use for HP Support Assistant, or really any of the programs that are preinstalled on any computer that I have bought. Probably personal taste more than anything but they do use a lot of resources. Is there an update for the program?
 

My Computers

System One System Two

  • OS
    Windows11
    Computer type
    Laptop
    Manufacturer/Model
    Huawei Matebook X Pro
    CPU
    intel 8250 I5
    Memory
    8gb
    Graphics Card(s)
    intel uhd 620
    Monitor(s) Displays
    built in laptop display
    Screen Resolution
    1920x1280
    Hard Drives
    Samsung 970 Evo 500gb M2
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Acer A515-43-R6DE
    CPU
    AMD Ryzen 7300U
    Memory
    16 GB DDR4
    Graphics card(s)
    AMD Raedon RX Vega graphics onboard
    Monitor(s) Displays
    15"6 FHD IPS Slim Bezel
    Hard Drives
    512cb PCie NVME SSD
    Case
    Pure Silver
    Mouse
    Touchpad and Logitech external mouse
    Keyboard
    Inbuilt
    Browser
    Edge
    Antivirus
    Defender
HPSA has it's uses....granted not much, bios update notifications and a couple of drivers.
diagnostic tests in windows rather that going to the Bios for.
Grated not much else but enough to keep it and use it on occasion.
 

My Computers

System One System Two

  • OS
    windows 10, 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gateway DX4370G
    CPU
    2.20 gigahertz AMD A6-3620 APU
    Motherboard
    Gateway DX4370G
    Memory
    16 gigs
    Graphics Card(s)
    NVIDIA GeForce GT 710
    Sound Card
    AMD HDMI AUDIO
    Monitor(s) Displays
    Samsung c27f390 (curved) 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    931GB Western Digital WDC WDBNCE0010PNC (SATA (SSD))
    465GB SHGS31-500GS-2 (SATA (SSD))
    multiple usb drives
    PSU
    unknown
    Case
    tower
    Keyboard
    logitech k400r
    Mouse
    logitech m570
    Internet Speed
    113 mbps
    Browser
    firefox
    Antivirus
    malwarebytes
  • Operating System
    Windows 11 Pro 21H2 22000.493
    Computer type
    PC/Desktop
    Manufacturer/Model
    hp Pavillion 590-p0053w
    CPU
    2.80 gigahertz Intel core i5-8400
    Motherboard
    hp 843B 00
    Memory
    16 gigs
    Graphics card(s)
    Intel(R) UDH Graphics 630
    Sound Card
    Intel(R) Display Audio onboard
    Monitor(s) Displays
    Samsung c27f390 (curved) 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    Ct500mx500ssd1 (500 gig)
    M2 pcie nvme 500 gig
    Case
    box
    Mouse
    logitech k270
    Keyboard
    logitech m185
    Browser
    firefox
    Antivirus
    malwarebytes
It gets installed automatically and yes I used it to upgrade the bios and a couple of drivers. But having read this 👇I have uninstalled it.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
But honestly, how can HP's own app make such an error as to say your warranty is 122 years! No updates available but when I refreshed it, it then showed the right information. But is now uninstalled.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Lots of the monitoring and updating programs are full of holes. Dells always had problems with theirs. I didn't trust Huawei's and uninstalled it immediately. I just download drivers and BIOS and do them myself. That is strange though about the message on the HP.
 

My Computers

System One System Two

  • OS
    Windows11
    Computer type
    Laptop
    Manufacturer/Model
    Huawei Matebook X Pro
    CPU
    intel 8250 I5
    Memory
    8gb
    Graphics Card(s)
    intel uhd 620
    Monitor(s) Displays
    built in laptop display
    Screen Resolution
    1920x1280
    Hard Drives
    Samsung 970 Evo 500gb M2
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Acer A515-43-R6DE
    CPU
    AMD Ryzen 7300U
    Memory
    16 GB DDR4
    Graphics card(s)
    AMD Raedon RX Vega graphics onboard
    Monitor(s) Displays
    15"6 FHD IPS Slim Bezel
    Hard Drives
    512cb PCie NVME SSD
    Case
    Pure Silver
    Mouse
    Touchpad and Logitech external mouse
    Keyboard
    Inbuilt
    Browser
    Edge
    Antivirus
    Defender
Not only that, but it says your warranty expires on November 30, 1899. And since you have 122 years left, that would put you at 1777. Did you pay extra for the time travel module for the laptop?
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    AMD Ryzen 7 3800XT
    Motherboard
    ASUS ROG Crosshair VII Hero (WiFi)
    Memory
    32GB
    Graphics Card(s)
    EVGA GeForce GTX 1080 Ti
  • Operating System
    Windows 11 Education
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 7773
    CPU
    Intel i7-8550U
    Memory
    32GB
    Graphics card(s)
    Nvidia Geforce MX150
    Sound Card
    Realtek
    Monitor(s) Displays
    17"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Toshiba 512GB NVMe SSD
    SK Hynix 512GB SATA SSD
    Internet Speed
    Fast!
I am envious my old TARDIS is broken:D
 

My Computers

System One System Two

  • OS
    windows 10, 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gateway DX4370G
    CPU
    2.20 gigahertz AMD A6-3620 APU
    Motherboard
    Gateway DX4370G
    Memory
    16 gigs
    Graphics Card(s)
    NVIDIA GeForce GT 710
    Sound Card
    AMD HDMI AUDIO
    Monitor(s) Displays
    Samsung c27f390 (curved) 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    931GB Western Digital WDC WDBNCE0010PNC (SATA (SSD))
    465GB SHGS31-500GS-2 (SATA (SSD))
    multiple usb drives
    PSU
    unknown
    Case
    tower
    Keyboard
    logitech k400r
    Mouse
    logitech m570
    Internet Speed
    113 mbps
    Browser
    firefox
    Antivirus
    malwarebytes
  • Operating System
    Windows 11 Pro 21H2 22000.493
    Computer type
    PC/Desktop
    Manufacturer/Model
    hp Pavillion 590-p0053w
    CPU
    2.80 gigahertz Intel core i5-8400
    Motherboard
    hp 843B 00
    Memory
    16 gigs
    Graphics card(s)
    Intel(R) UDH Graphics 630
    Sound Card
    Intel(R) Display Audio onboard
    Monitor(s) Displays
    Samsung c27f390 (curved) 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    Ct500mx500ssd1 (500 gig)
    M2 pcie nvme 500 gig
    Case
    box
    Mouse
    logitech k270
    Keyboard
    logitech m185
    Browser
    firefox
    Antivirus
    malwarebytes
Simple error in coding, decimal point in wrong place or incorrect integer variable starting point resulting in wrong start date and count. Probably a Friday afternoon job. :)
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2, build: 22621.521
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS Custom 1700
    CPU
    Intel i7-12700K 3.6GHz Base (5.0GHz Turbo)
    Motherboard
    Asus ProArt Creator B660 D4
    Memory
    64GB DDR 3600Mhz
    Graphics Card(s)
    Asus Tuff RTX 3080 10GB OC
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Gigabyte G32QC 32inch 16:9 curved @2560 x 1440p 165Hz Freesync Premium Pro/ Dell SE2422H 24inch 16:9 1920 x 1080p 75Hz Freesync
    Screen Resolution
    2560 x 1440p & 1920 x 1080p
    Hard Drives
    WD SN570 1TB NVME (Boot), Samsung 870QVO 1TB (SSD), SanDisk 3D Ultra 500Gb (SSD) x2, Seagate 3Tb Expansion Desk (Ext HDD), 2x Toshiba 1Tb P300 (Ext HDD)
    PSU
    Corsair RM1000X Modular
    Case
    Corsair 4000D Airflow Desktop
    Cooling
    Corsair Hydro H150i RGB Pro XT 360mm Liquid Cooler, 3 x 120mm fans, 1x Exhaust
    Keyboard
    Microsoft Ergonomic
    Mouse
    Logitech G402
    Internet Speed
    800Mbs
    Browser
    Edge Chromium
    Antivirus
    Defender, Malwarebytes
HP Support Assistant is getting confused because it can't find the Optane drive. :lmao:
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Hmm, more concerning and possibly a serious issue is that if HP's supplied apps check with their servers to check the date, in order to display warranty remaining info etc, the same HP utilities might also check for driver updates using the same system (including BIOS/ firmware updates), so if the error is not in the apps coding but is occurring on the server side it could lead to some interesting and possibly damaging behaviour.
I think most people have seen what happens when a server side certificate for example fails for whatever reason and the chaos that can cause.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2, build: 22621.521
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS Custom 1700
    CPU
    Intel i7-12700K 3.6GHz Base (5.0GHz Turbo)
    Motherboard
    Asus ProArt Creator B660 D4
    Memory
    64GB DDR 3600Mhz
    Graphics Card(s)
    Asus Tuff RTX 3080 10GB OC
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Gigabyte G32QC 32inch 16:9 curved @2560 x 1440p 165Hz Freesync Premium Pro/ Dell SE2422H 24inch 16:9 1920 x 1080p 75Hz Freesync
    Screen Resolution
    2560 x 1440p & 1920 x 1080p
    Hard Drives
    WD SN570 1TB NVME (Boot), Samsung 870QVO 1TB (SSD), SanDisk 3D Ultra 500Gb (SSD) x2, Seagate 3Tb Expansion Desk (Ext HDD), 2x Toshiba 1Tb P300 (Ext HDD)
    PSU
    Corsair RM1000X Modular
    Case
    Corsair 4000D Airflow Desktop
    Cooling
    Corsair Hydro H150i RGB Pro XT 360mm Liquid Cooler, 3 x 120mm fans, 1x Exhaust
    Keyboard
    Microsoft Ergonomic
    Mouse
    Logitech G402
    Internet Speed
    800Mbs
    Browser
    Edge Chromium
    Antivirus
    Defender, Malwarebytes

My Computer

System One

  • OS
    Windows 11 Pro Beta, 11 Dev, W11 Canary
    Computer type
    Laptop
    Manufacturer/Model
    Dell Alienware M15 Ryzen Edition R6
    CPU
    AMD Ryzen™ 9 5900HX
    Memory
    32GB
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3070 8GB GDDR6
    Hard Drives
    1 x Samsung 980 Pro 1TB
    1 x Samsung 970 Evo Plus 1TB
You maybe the first…..
Time travel - Wikipedia 🤣
Well I haven’t been anywhere but my computer seems to have been doing some time travel! Amazing the things they can build in these days :D.

Seriously though, I was not impressed. It was quite freaky. I did for a moment think - that’s good - if they’ve given me this accidental very long warranty- but then they took it away again.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Well I haven’t been anywhere but my computer seems to have been doing some time travel! Amazing the things they can build in these days :D.

Seriously though, I was not impressed. It was quite freaky. I did for a moment think - that’s good - if they’ve given me this accidental very long warranty- but then they took it away again.
Consumer teasing
 

My Computer

System One

  • OS
    Windows 11 Pro Beta, 11 Dev, W11 Canary
    Computer type
    Laptop
    Manufacturer/Model
    Dell Alienware M15 Ryzen Edition R6
    CPU
    AMD Ryzen™ 9 5900HX
    Memory
    32GB
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3070 8GB GDDR6
    Hard Drives
    1 x Samsung 980 Pro 1TB
    1 x Samsung 970 Evo Plus 1TB
Not only that, but it says your warranty expires on November 30, 1899. And since you have 122 years left, that would put you at 1777. Did you pay extra for the time travel module for the laptop?
The DeLorean chip is only available if you are relatives of the McFly pop group.
 

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0
Maybe you had an older version?

Screenshot_6.png
 

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
It's actually not that hard to believe, we all know Moses owned a tablet :p
 

My Computer

System One

  • OS
    Windows 11 Pro Beta, 11 Dev, W11 Canary
    Computer type
    Laptop
    Manufacturer/Model
    Dell Alienware M15 Ryzen Edition R6
    CPU
    AMD Ryzen™ 9 5900HX
    Memory
    32GB
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3070 8GB GDDR6
    Hard Drives
    1 x Samsung 980 Pro 1TB
    1 x Samsung 970 Evo Plus 1TB

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
HP Support Assistant just sent me this message. Saying my warranty has 122 YEARS left on it - but expires in 1899. Then offers an extended warranty. (It actually expires in April this year). Do you think HP Support Assistant has been hacked?

View attachment 21510
You must have found Queen Victoria's old laptop -- flog it on ebay for a fortune -- Royal Laptop !!!

Cheers
jimbo
 

My Computer

System One

  • OS
    Windows XP,7,10,11 Linux Arch Linux
    Computer type
    PC/Desktop
    CPU
    2 X Intel i7

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