Solved KB5032288 keeps corrupting battle.net app


Fiery

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Windows 11 Pro 23H2 22631.3737
MS weren't able to help me, I hope someone here can.

This update for some unknown reason keeps corrupting my battle.net app to the point it refuses to load properly. I went to MS online help after uninstalling and reinstalling the battle.net app failed to make one iota of difference to my then unplayable game. First my system was rolled back, which worked right up until the update came in again.

I returned to MS online help, this time they uninstalled KB5032288, and this time the battle.net app loaded, and then when I launched the game, I could hear the main screens sound effects, but my screen was black. They restarted the app, but the original failure to load the app returned. I was told the problem would be looked into and they would get back to me when they had an answer, in the meantime to roll my system back again, reinstall battle.net and they turned off the updates.

That was almost 2 weeks ago now, I don't want to turn the updates back for fear of again getting an unplayable game again. Oh and I am still waiting for MS to get back to me.

Also because my system was rolled back twice, the screenshots and recordings I had of the issue I no longer have.

Now that I have just typed that out I realise it's probably going to be impossible for a "fix" to even begin without the screenshots of the problem :unsure:
 
Windows Build/Version
23H2 (OSBuild 22631.2715)

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Windows 11 Pro 23H2 22631.3737
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You can try this:
Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer
(Note-you can follow up with another sfc /scannow command to make sure that dism repaired the files)

Also keep in mind, as windows changes, it is the responsibility of the app developer to keep their app updated to remain compatible with the changes Microsoft makes in windows. If it works before the update, but not after, I would think you have one of 2 choices. 1) stop windows from updating until the developer fixes his app or 2) stop playing the game and keep windows updated.
 

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  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9445
I waited until the Cumulative update came out, everything is working as it should :-)
 

My Computer My Computer

At a glance

Windows 11 Pro 23H2 22631.3737AMD Ryzen 7 7700XCorsair 32GB Vengeance 6400Gigabyte GeForce RTX 3050 OC 8G
OS
Windows 11 Pro 23H2 22631.3737
Computer type
PC/Desktop
Manufacturer/Model
Home Built
CPU
AMD Ryzen 7 7700X
Motherboard
Gigabyte B650M Aorus Elite AX
Memory
Corsair 32GB Vengeance 6400
Graphics Card(s)
Gigabyte GeForce RTX 3050 OC 8G
Sound Card
Creative Sound Blaster Audigy Rx
Monitor(s) Displays
Lenovo 31.5" FHD Monitor D32-40 75Hz
Screen Resolution
1920 x 1080
Hard Drives
Samsung 980 PCIe Gen3 NVMe M.2 SSD - 1TB
2 x WD Blue 2.5" Notebook HDD - 1TB 128MB
PSU
Thermaltake Toughpower 750W
Case
Fractal Design Focus G Mini Case with Window Black
Cooling
Deepcool FK120 High-Performance PWM Fan 120mm Black 3 Pack
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