Solved KB5032288 keeps corrupting battle.net app


Fiery

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Member
Local time
10:08 PM
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21
OS
Windows 11
MS weren't able to help me, I hope someone here can.

This update for some unknown reason keeps corrupting my battle.net app to the point it refuses to load properly. I went to MS online help after uninstalling and reinstalling the battle.net app failed to make one iota of difference to my then unplayable game. First my system was rolled back, which worked right up until the update came in again.

I returned to MS online help, this time they uninstalled KB5032288, and this time the battle.net app loaded, and then when I launched the game, I could hear the main screens sound effects, but my screen was black. They restarted the app, but the original failure to load the app returned. I was told the problem would be looked into and they would get back to me when they had an answer, in the meantime to roll my system back again, reinstall battle.net and they turned off the updates.

That was almost 2 weeks ago now, I don't want to turn the updates back for fear of again getting an unplayable game again. Oh and I am still waiting for MS to get back to me.

Also because my system was rolled back twice, the screenshots and recordings I had of the issue I no longer have.

Now that I have just typed that out I realise it's probably going to be impossible for a "fix" to even begin without the screenshots of the problem :unsure:
 
Windows Build/Version
23H2 (OSBuild 22631.2715)

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD Ryzen 7 7700X
    Motherboard
    Gigabyte B650M Aorus Elite AX
    Memory
    Corsair 32GB Vengeance 6400
    Graphics Card(s)
    Gigabyte GeForce RTX 3050 OC 8G
    Sound Card
    Creative Sound Blaster Audigy Rx
    Monitor(s) Displays
    Lenovo 31.5" FHD Monitor D32-40 75Hz
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 980 PCIe Gen3 NVMe M.2 SSD - 1TB
    2 x WD Blue 2.5" Notebook HDD - 1TB 128MB
    PSU
    Thermaltake Toughpower 750W
    Case
    Fractal Design Focus G Mini Case with Window Black
    Cooling
    Deepcool FK120 High-Performance PWM Fan 120mm Black 3 Pack
You can try this:
Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer
(Note-you can follow up with another sfc /scannow command to make sure that dism repaired the files)

Also keep in mind, as windows changes, it is the responsibility of the app developer to keep their app updated to remain compatible with the changes Microsoft makes in windows. If it works before the update, but not after, I would think you have one of 2 choices. 1) stop windows from updating until the developer fixes his app or 2) stop playing the game and keep windows updated.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I waited until the Cumulative update came out, everything is working as it should :-)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD Ryzen 7 7700X
    Motherboard
    Gigabyte B650M Aorus Elite AX
    Memory
    Corsair 32GB Vengeance 6400
    Graphics Card(s)
    Gigabyte GeForce RTX 3050 OC 8G
    Sound Card
    Creative Sound Blaster Audigy Rx
    Monitor(s) Displays
    Lenovo 31.5" FHD Monitor D32-40 75Hz
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 980 PCIe Gen3 NVMe M.2 SSD - 1TB
    2 x WD Blue 2.5" Notebook HDD - 1TB 128MB
    PSU
    Thermaltake Toughpower 750W
    Case
    Fractal Design Focus G Mini Case with Window Black
    Cooling
    Deepcool FK120 High-Performance PWM Fan 120mm Black 3 Pack
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