Left and right option is not working in Windows 11


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jk22

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Windows 11 Pro 25H2
Hey guys,

After the last update left and right option in File Explorer is not working in Windows 11. Hence up and down is working.

Any idea how to fix it ?

Regards.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90...32 GBIntel(R) UHD Graphics 620
OS
Windows 11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
HP Elitebook 840 G6
CPU
Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz
Memory
32 GB
Graphics Card(s)
Intel(R) UHD Graphics 620
Monitor(s) Displays
1# 14inch 2# 22inch
Hard Drives
Kingston SNV251000G
Keyboard
Aukey KM-G6 Mechanical Keyboard
Mouse
Bloody ESports ES7 Gaming Mouse
Internet Speed
80 Mbps
Browser
1# Chrome 2# Firefox
Antivirus
Microsoft Defender
Just so we know, which KB are you talking about?
 

My Computers My Computers

System One System Two

  • At a glance

    windows 11 22631.5039Core i9 12th gen 12900HK 2.9 MHz (overcloked:...32 Gigs DDR5-4800nVidia RTX 3070 Ti / 8 Gigs DDR6
    OS
    windows 11 22631.5039
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz (overcloked: 3890.48)
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Steelsries Arena 7- Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.

  • At a glance

    Windows 10 22H2Intel Core i7 7820HK 2.9 Ghz16 Gigs DDR4 2400 MhznVidia 1070 8GB RAM
    Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Keyboard
    Steelseries
    Mouse
    Logitech G903 Lightspeed
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
By Left and Right do you mean the scrollbar at the bottom of File Explorer? That doesn't usually show if the panel is Maximized, reducing the width with the Restore icon top right corner should make it show up then drag the scrollbar as desired. Or do you mean you are using one of the mouses that has that feature on the wheel?
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
jk22 said:
Hey guys,

After the last update up and down option in File Explorer is not working in Windows 11. Any idea how to fix it ?

Regards.
Click to expand...

Berton said:
By Left and Right do you mean the scrollbar at the bottom of File Explorer? That doesn't usually show if the panel is Maximized, reducing the width with the Restore icon top right corner should make it show up then drag the scrollbar as desired. Or do you mean you are using one of the mouses that has that feature on the wheel?
Click to expand...
I meant left and right in file explorer by using laptop touchpad up and down feature.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90...32 GBIntel(R) UHD Graphics 620
OS
Windows 11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
HP Elitebook 840 G6
CPU
Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz
Memory
32 GB
Graphics Card(s)
Intel(R) UHD Graphics 620
Monitor(s) Displays
1# 14inch 2# 22inch
Hard Drives
Kingston SNV251000G
Keyboard
Aukey KM-G6 Mechanical Keyboard
Mouse
Bloody ESports ES7 Gaming Mouse
Internet Speed
80 Mbps
Browser
1# Chrome 2# Firefox
Antivirus
Microsoft Defender
Since you haven't filled out the My Computer specs, giving any information, don't know how to formulate a possible solution.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Berton said:
Since you haven't filled out the My Computer specs, giving any information, don't know how to formulate a possible solution.
Click to expand...
Done.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90...32 GBIntel(R) UHD Graphics 620
OS
Windows 11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
HP Elitebook 840 G6
CPU
Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz
Memory
32 GB
Graphics Card(s)
Intel(R) UHD Graphics 620
Monitor(s) Displays
1# 14inch 2# 22inch
Hard Drives
Kingston SNV251000G
Keyboard
Aukey KM-G6 Mechanical Keyboard
Mouse
Bloody ESports ES7 Gaming Mouse
Internet Speed
80 Mbps
Browser
1# Chrome 2# Firefox
Antivirus
Microsoft Defender
jk22 said:
Done.
Click to expand...
OK, now , could you take a screen of what you would like us to look at and maybe
help with your situation.
 

My Computers My Computers

System One System Two

  • At a glance

    windows 11 22631.5039Core i9 12th gen 12900HK 2.9 MHz (overcloked:...32 Gigs DDR5-4800nVidia RTX 3070 Ti / 8 Gigs DDR6
    OS
    windows 11 22631.5039
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz (overcloked: 3890.48)
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Steelsries Arena 7- Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.

  • At a glance

    Windows 10 22H2Intel Core i7 7820HK 2.9 Ghz16 Gigs DDR4 2400 MhznVidia 1070 8GB RAM
    Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Keyboard
    Steelseries
    Mouse
    Logitech G903 Lightspeed
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
I have an older Lenovo IdeaPad and the only left and right scrolling I get with various mice is when the text is larger than a screen can hold, some is hidden beyond the edge/s and the L/R scrollbar becomes visible then I can drag that left and right.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Flashorn said:
OK, now , could you take a screen of what you would like us to look at and maybe
help with your situation.
Click to expand...
Screenshot wont show anything as I do up and down scroll bar from touchpad but its not in working in File Explorer.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90...32 GBIntel(R) UHD Graphics 620
OS
Windows 11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
HP Elitebook 840 G6
CPU
Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz
Memory
32 GB
Graphics Card(s)
Intel(R) UHD Graphics 620
Monitor(s) Displays
1# 14inch 2# 22inch
Hard Drives
Kingston SNV251000G
Keyboard
Aukey KM-G6 Mechanical Keyboard
Mouse
Bloody ESports ES7 Gaming Mouse
Internet Speed
80 Mbps
Browser
1# Chrome 2# Firefox
Antivirus
Microsoft Defender
jk22 said:
Screenshot wont show anything as I do up and down scroll bar from touchpad but its not in working in File Explorer.
Click to expand...
Is it working in the web browser or anywhere else? What happens if you increase the size of the file explorer?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProRyzen 7 5700 X3D64 GB DDR4 3600mhz Gskill Ripjaws VRTX 4070 Super , 12GB VRAM Asus EVO Overclock
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    4TB Western Digital nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Keyboard
    Logitech G213
    Mouse
    Logitech G203
    Internet Speed
    1.2gbps Fiber 😎

  • At a glance

    Chrome OSIntel Pentium Quad Core4GB LPDDR4
    Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
jk22 said:
I do up and down scroll bar from touchpad but its not in working in File Explorer
Click to expand...
It's not showing in file explorer or it's just not working at all?
You said that this happened after an update, when and which one?

1712771095865.png
 

My Computers My Computers

System One System Two

  • At a glance

    windows 11 22631.5039Core i9 12th gen 12900HK 2.9 MHz (overcloked:...32 Gigs DDR5-4800nVidia RTX 3070 Ti / 8 Gigs DDR6
    OS
    windows 11 22631.5039
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz (overcloked: 3890.48)
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Steelsries Arena 7- Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.

  • At a glance

    Windows 10 22H2Intel Core i7 7820HK 2.9 Ghz16 Gigs DDR4 2400 MhznVidia 1070 8GB RAM
    Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Keyboard
    Steelseries
    Mouse
    Logitech G903 Lightspeed
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
andrew129260 said:
Is it working in the web browser or anywhere else? What happens if you increase the size of the file explorer?
Click to expand...
Yes working fine up and down but not working left and right.
Flashorn said:
It's not showing in file explorer or it's just not working at all?
You said that this happened after an update, when and which one?

View attachment 93069
Click to expand...
its working up and down but not working left and right.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90...32 GBIntel(R) UHD Graphics 620
OS
Windows 11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
HP Elitebook 840 G6
CPU
Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz
Memory
32 GB
Graphics Card(s)
Intel(R) UHD Graphics 620
Monitor(s) Displays
1# 14inch 2# 22inch
Hard Drives
Kingston SNV251000G
Keyboard
Aukey KM-G6 Mechanical Keyboard
Mouse
Bloody ESports ES7 Gaming Mouse
Internet Speed
80 Mbps
Browser
1# Chrome 2# Firefox
Antivirus
Microsoft Defender
Can you do a test using a mouse? If it works with a mouse it could be a driver problem for the touchpad. If the right left scrolling works with the mouse try removing the touchpad in Device Manager and restarting the laptop.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2Intel Core i7-10700K16GB (8GB PC4-19200 DDR4 SDRAM x2)NVIDIA GeForce GTX 1050 TI
    OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    Webroot SecureAnywhere CE 26.1

  • At a glance

    Windows 11 Canary ChannelIntel Core i5-8400 CPU @ 2.80GHz16 MB DDR 4-2666
    Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-A
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Keyboard
    Logitek K270
    Mouse
    Logitek M185
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Winuser said:
Can you do a test using a mouse? If it works with a mouse it could be a driver problem for the touchpad. If the right left scrolling works with the mouse try removing the touchpad in Device Manager and restarting the laptop.
Click to expand...
Mouse scrolling works on left and right.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90...32 GBIntel(R) UHD Graphics 620
OS
Windows 11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
HP Elitebook 840 G6
CPU
Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz
Memory
32 GB
Graphics Card(s)
Intel(R) UHD Graphics 620
Monitor(s) Displays
1# 14inch 2# 22inch
Hard Drives
Kingston SNV251000G
Keyboard
Aukey KM-G6 Mechanical Keyboard
Mouse
Bloody ESports ES7 Gaming Mouse
Internet Speed
80 Mbps
Browser
1# Chrome 2# Firefox
Antivirus
Microsoft Defender
jk22 said:
Hey guys,

After the last update left and right option in File Explorer is not working in Windows 11. Hence up and down is working.

Any idea how to fix it ?

Regards.
Click to expand...
Hi there
The bog standard synaptics mouse driver is usually pretty generic for most rodents so try installing that one. Alternatively I've found on some laptops simply removing the touchpad driver completely or disabling the driver and re-booting clears the problem even for the touchpad. (I hate using those BTW -- give me a wireless mouse any day).

cheers
jimbo
 

My Computer My Computer

At a glance

Windows XP,11 Linux Fedora Rawhide pre-releas...2 X Intel i7
OS
Windows XP,11 Linux Fedora Rawhide pre-release 46
Computer type
PC/Desktop
CPU
2 X Intel i7
Screen Resolution
4KUHD X 2
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