Solved Microsoft account problem

uco73 · Jan 28, 2024

Since yesterday I have a big problem with my microsoft account. I can't log in, because it says that the password is incorrect. When I change my password, it says the same thing again. I can't ask for online help because I can't log in. I was set to log in using the authenticator app on my mobile phone. However, since yesterday when I click on the phone to approve the login, a notification pops up saying that there is an error in communication with the server. Now I can't do anything and everything asks me to reconnect, and I can't do anything there. What could it be and how to solve this problem?

OAT · Jan 28, 2024

uco73 said:
Since yesterday I have a big problem with my microsoft account. I can't log in, because it says that the password is incorrect. When I change my password, it says the same thing again. I can't ask for online help because I can't log in. I was set to log in using the authenticator app on my mobile phone. However, since yesterday when I click on the phone to approve the login, a notification pops up saying that there is an error in communication with the server. Now I can't do anything and everything asks me to reconnect, and I can't do anything there. What could it be and how to solve this problem?

You may have locked yourself out and attempting to change the password made things worse as you probably were still connected elsewhere.
Log out of every single device you may be logged in. Double check to make sure, do not forget phone link. Reboot all devices.
Then and only then try to log back in, if it fails then attempt to change password.

uco73 · Jan 28, 2024

I'm not locked myself. I know what I'm doing. Probably somebody hacked my account.

Sir_George · Jan 28, 2024

uco73 said:
I'm not locked myself. I know what I'm doing. Probably somebody hacked my account.

How are you connecting to the internet? From your post it seems you may have an issue with your provider.

uco73 · Jan 28, 2024

I have Kaspersky Internet Security 2024.

antspants · Jan 28, 2024

uco73 said:
I know what I'm doing.

Yet here you are.
@OAT made a pretty good suggestion, perhaps you should check it?

uco73 · Jan 28, 2024

antspants said:
Yet here you are.
@OAT made a pretty good suggestion, perhaps you should check it?

Something is wrong with my internet connection. After many tries, finally, problem is solved. My internet is terrible.

TairikuOkami · Jan 28, 2024

uco73 said:
Something is wrong with my internet connection. After many tries, finally, problem is solved. My internet is terrible.

If you are using ISP's DNS, definitely change it or even better, use DoH.

Enable DNS over HTTPS (DoH) in Windows 11 Tutorial

This tutorial will show you how to change your DNS Server address and enable DNS over HTTPS (DoH) in Windows 11. A DNS (Domain Name System) server is the service that makes it possible for you to open a web browser, type a domain name and load your favorite websites. DNS over HTTPS (DoH), or...

www.elevenforum.com

OAT · Jan 28, 2024

uco73 said:
I know what I'm doing. Probably somebody hacked my account.

Yet you had a problem and are in the wrong forum.
And you made a bold statement without any evidence whatsoever.
Glad it's resolved.

Rollback_Jockey · Jan 28, 2024

uco73 said:
I'm not locked myself. I know what I'm doing.

I'll not insult you by attempting to help you then. Perhaps you'll pop back and offer some of your superior expertise in here once you've sussed things out.