My laptop sometimes becomes a bit unresponsive

It's a difficult one for me, this one, because I barely even know how to even describe the problem, but I'll try.

After a while, probably about once a day, my laptop will start to act a bit strange, most notably when I'm scrolling a page, the page will sometimes stop for a second or 2 and then resume scrolling.

Sometimes, when I type something into a search box, it will take a second to appear onscreen.

I've tried this with both Firefox and Opera, and the same thing always happens after a while. Strangely enough this 'hiccough'/'heartbeat' never seems to happen in games?

I even tried to disable the few background services I had running, but nothing. Same with CCleaner and virus check.

You can clear this problem by restarting the PC.

This is a custom built laptop and the third I've had from the same company.



My PC specs:

OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer PCSpecialist
System Model Recoil VII 17
System Type x64-based PC
System SKU 2580497
Processor 13th Gen Intel(R) Core(TM) i9-13900HX, 2200 Mhz, 24 Core(s), 32 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. N.1.22A06, Fri 28/04/2023
SMBIOS Version 3.5
Embedded Controller Version 1.10
BIOS Mode UEFI
BaseBoard Manufacturer TongFang
BaseBoard Product GM7PX9N
BaseBoard Version Standard
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.22621.2506"
Time Zone Central Standard Time (Mexico)
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.7 GB
Available Physical Memory 54.6 GB
Total Virtual Memory 67.7 GB
Available Virtual Memory 57.0 GB
Page File Space 4.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualisation-based security Running
Virtualisation-based security required security properties
Virtualisation-based security available security properties Base Virtualisation Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualisation
Virtualisation-based security services configured Hypervisor enforced Code Integrity
Virtualisation-based security services running Hypervisor enforced Code Integrity
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.


Anyone else ever experienced anything like this?

Run System File Checker (SFC) Scan: Run an SFC scan to check for corrupt system files.

1. Press Windows + X and choose Command Prompt (Admin).

2. Type sfc /scannow and press Enter.

3. Wait for the scan to complete and follow any repair instructions.


Uninstall Mouse Driver. Try uninstalling the mouse driver and then reboot. your machine.

If you have a USB mouse check battery voltage or replace battery. Try using a different mouse.


To uninstall a mouse driver on a laptop, you can follow these steps:

Open Device Manager via the Win + X menu or by typing devmgmt.msc in the Run box.

Under Mice and other pointing devices, right-click on your mouse and choose Uninstall device.

Click Uninstall to confirm the operation.

Restart your PC and Windows will install a new driver for your mouse.

Run Task Manager and see which task loads the CPU the most.
When you run a game Windows pauses background processes and doesn't run maintenance tasks, it seems like that.

Install the latest version Intel Graphics Driver.
Try enabling/disabling hardware acceleration.