Solved Need help Lenovo won't boot up


flashh4

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Before we give up, please just address the question from @SlicEnDicE. If that works it may make everything we have been doing obsolete and solve issues for you.

Yes and i answered this question above in post #76 ............. that was one of the first things i looked at when i started this fixing process !

We should have a good boot disk now. I'm just not clear on whether flashh4 has even tried booting from it yet.
Answer is yes as i stated above in post #68 ...............

I did get my disk formatted so now i will try hsehestedt instructions again !
 

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zbook

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Please indicate whether the computer can or cannot boot to the Lenovo UEFI hardware diagnostics.
If the computer can boot to the Lenovo UEFI hardware diagnostics then run the custom tests > take pictures or the tests performed with results > post images or share links into this thread using one drive, drop box, or google drive.



 

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    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
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    Product : 190A Version : KBC Version 94.56
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flashh4

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zbook, Please indicate whether the computer can or cannot boot to the Lenovo UEFI hardware diagnostics.

No it will not !!
 

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    HP HP ENVY TE01
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    2.90 gigahertz Intel Core i7-10700
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    Board: HP 8767 A (SMVB)
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    16214 Megabytes Usable Installed Memor
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flashh4

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I'm going to order a Boot CD for it !
 

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bobkn

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It's a bit late in the day, but can you supply the exact model of the Lenovo PC? I didn't find it in a quick scan through the thread. If it's more than a couple of years old, it may not officially support Windows 11.

I'm not sure why you're not being directed to use the "ordinary" procedure. If you're prepared to do a clean install (which erases the C: drive), I'd just use the Media Creation Tool method.
 

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zbook

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What do you see when the computer is powered on?


What do you see when the computer is booted to safe mode: (shift + restart):




What do you see when the computer is booted to the Windows Media Creation Tool (MCT) (Windows iso)?



Had you tried only booting to Windows 11 or did you also try Windows 10?



See if the computer will or will not boot using:





Memtest86:

Ubuntu:
 

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    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
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    Product : 190A Version : KBC Version 94.56
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    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
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    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
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flashh4

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zbook, What do you see when the computer is powered on?
i see this picture as i posted before in my post #1 ............... so there is no way i can do anything you posted !
 

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    2.90 gigahertz Intel Core i7-10700
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    Board: HP 8767 A (SMVB)
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zbook

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When the computer is booted to the BIOS is there a menu option to open on board default Lenovo UEFI hardware diagnostics?

Were you able to clean install Windows 11?

Were you able to boot Windows and open disk management to post an image into this thread (post #51)?

Can you boot to either a Windows 11 or Windows 10 MCT (Windows iso)?

Or do all boot methods fail from USB ports? (Ubuntu, Memtest86, Hirens, Kyhi, Bob.Omb's, Gandalf's, Sergei, etc.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
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    Model Hitachi HTS727575A9E364
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flashh4

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zbook,
When the computer is booted to the BIOS is there a menu option to open on board default Lenovo UEFI hardware diagnostics?
NO !

Were you able to clean install Windows 11?
Yes and it was running for 2 days just fine untill the popup saying we need to reset your computer and there was no box to check saying NO, it just did it on it's own !

Were you able to boot Windows and open disk management to post an image into this thread (post #51)?
That was from my computer NOT from the Lenovo !!


Can you boot to either a Windows 11 or Windows 10 MCT (Windows iso)?
Not any that i have tried so far !
 

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    Windows11
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    HP HP ENVY TE01
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    2.90 gigahertz Intel Core i7-10700
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    Board: HP 8767 A (SMVB)
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    16214 Megabytes Usable Installed Memor
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    1511.52 Gigabytes Usable Hard Drive Capacity
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zbook

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    HP
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    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
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    Model Hitachi HTS727575A9E364
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flashh4

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No matter what boot disk that i use i get this picture ! The picture in my very 1st post !!
 

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    Windows11
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    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
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    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
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flashh4

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zbook, Run through this Lenovo link > report findings, especially step #9

Everything is enabled in there !!
 

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    HP HP ENVY TE01
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    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
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    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
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flashh4

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bobkn, the Media Creation Tool did not work eith, i keep getting the message in my 1st post (see the picture)
 

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    Windows11
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    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
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zbook

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System One

  • OS
    Windows 10
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    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
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bobkn

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bobkn, the Media Creation Tool did not work eith, i keep getting the message in my 1st post (see the picture)

I don't follow.

Do you mean that you haven't been able to get the PC to boot from a USB drive?

There are normally a couple of ways of doing that.

One is to go into the BIOS settings and set USB as the first boot priority.

The other way is to use a hotkey to set a one-time boot order. (That's my preferred method.) Have you posted what Lenovo model it is? That might make it likelier to find you the correct hotkey. It may be F12.

Maybe it's time for you to get some in-person help. Trying to talk someone through this in a forum is a painfully slow process.
 

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  • OS
    Windows 11 22621.1105
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    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Viewsonic XG320U
    Screen Resolution
    3840 X 2160 @ 144Hz
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Samsung 970 Evo 4TB
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Corsair 5000D AIrflow
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22621.1105
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB DDR4 3800 (@ 3600)
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
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    Logitech K120 (wired)

hsehestedt

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Let me breakdown my understanding and where we were headed...

My understanding is that during Windows setup neither the keyboard nor the mouse are working.

As a result, we have created a bootable USB Flash Drive (UFD) that includes a an unattended answer file. That UFD has been successfully created now. My next step would be to boot from that UFD now!!!

In any case, that UFD is configured to bypass any Win 11 specific system requirements just in case this system does not meet all requirements. Even more important, for now, is the fact that this unattended will take us up to the screen where the disks in the system are shown, similar to the picture I posted in posting #72 of this thread. By getting to that screen I hope to know what drive to install Windows onto. Maybe there is only one drive in which case we would want to install to drive 0.

If the mouse and / or keyboard is still not working at that screen, then my next step would be very simple:

Simply replace the autounattend.xml answer file on the root of the UFD with another one that specifies the correct disk to install onto. This would be 100% unattended installation so that no mouse or keyboard access is needed at all to completely install Win 11. The thinking is that hopefully with a complete installation of Windows it will be able to detect and use the mouse and or keyboard.

I'm following this method because I have a similar experience with a system. I have a cheap Windows tablet from CHUWI that behaves similar to this. During setup of Windows, neither the mouse nor the touchscreen works, although the keyboard does. So I made a completely automated unattended answer file for it and when that is does running and Windows is installed on the system, it sees all the devices just fine.
 

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    Windows 11 Pro 22H2
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    ASUS Prime Z590-A
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    128GB Crucial Ballistix 3200MHz DRAM
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    No GPU - CPU graphics only (for now)
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    HP Envy 32
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    2560 x 1440
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    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
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    Logitech MX Master 3
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    1Gb Up / 1 Gb Down
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    Chromium Edge
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    Windows Defender
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    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Dual Boot Windows 11 Pro 22H2 and Windows 10 Pro 22H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 15-BL012DX
    CPU
    Intel i7-7500U
    Memory
    32GB
    Graphics card(s)
    Dual Intel HD 620 and Nvidia GeForce 940MX
    Sound Card
    Built-in Realtek HD Audio
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    4k 15-inch
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    4k (3840 x 2160)
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    1TB Seagate FireCuda 510 NVMe SSD
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    1Gb Up / 1Gb Down
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    RAM Upgraded from 16GB to 32GB WiFi Upgraded from WiFi 5 to WiFi 6 SSD upgraded from 512GB NVMe SSD to 1TB Seagate FireCuda 510 NVMe SSD

flashh4

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Here is what popped up this morning when i was trying to get it to boot ! Well it did but not sure of what to do now hsehestedt ???


WIN_20221109_12_41_42_Pro.jpg
WIN_20221109_12_42_00_Pro.jpg
 

My Computer

System One

  • OS
    Windows11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
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    Windows Defender

flashh4

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But the mouse & key board is NOT working ! Now this mouse & KB is both HP's. They both were working fine when it ask to reset its' self ! So i don't think because they are not Lenovo would be why not working !!
 

My Computer

System One

  • OS
    Windows11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
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Winuser

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But the mouse & key board is NOT working ! Now this mouse & KB is both HP's. They both were working fine when it ask to reset its' self ! So i don't think because they are not Lenovo would be why not working !!
I hate to say this but I think you have a motherboard problem.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe NVMe M.2 512GB
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    ESET Internet Security

SlicEnDicE

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Finland
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OS
Windows 11 Pro build 10.0.25284.1000 (Dev Channel)
I hate to say this but I think you have a motherboard problem.
Not quite sure about this since everything works fine in BIOS...according to previous posts...
 

My Computers

System One System Two

  • OS
    Windows 11 Pro build 10.0.25284.1000 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 11 Pro build 10.0.22623.1037 (Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card

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