New laptop goes South... Grrrrrrrrrrrrr

Markg2 · Oct 28, 2022

IdeaPad Slim 7 Pro
32.0 GB (31.7 GB usable)
12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
Win11 021H2 Build 22000.1098

I've had the machine for a month. Yesterday the Office icons failed to start programs. Regardless of which icon location I used. I went to my fail-safe fix... I did an online Office repair from the uninstall page. Whereas the reinstall has always worked in years past, this time (and I ran the repair twice) it did zero.

Then I tried the Firefox icon and same problem- no response. Yet I tried Edge, Chrome, Note++ and they loaded

Unless someone's got a great idea I'll be using the Windows repair that leaves data but removes app and reloads Windows. Unfortunately, I hadn't as yet installed Reflect. My bad.

Mark

cereberus · Oct 28, 2022

Try a repair upgrade - download latest iso, mount it as a drive and run setup.exe.

Make an image backup first.

Markg2 · Oct 28, 2022

Okay, just to be certain. The MS instructions say '~ if not using a DVD or USB...' I takes this to mean I can download the iso file to my C:\downloads dir and mount/setup from the SSD. No?

cereberus · Oct 28, 2022

Markg2 said:
Okay, just to be certain. The MS instructions say '~ if not using a DVD or USB...' I takes this to mean I can download the iso file to my C:\downloads dir and mount/setup from the SSD. No?

Yes.

Winuser · Oct 28, 2022

Here's a link to a how-to. Repair Install Windows 11 with an In-place Upgrade Tutorial

andrew129260 · Oct 28, 2022

This sounds like drive failure to me. Have you tried using crystal disk or your computer manufacturers software to see if the drive is healthy?

Markg2 · Oct 28, 2022

The in-place install made zero difference. I then tried rolling back before the last Windows update with a similar result. I'm now doing a reset whilst keeping data.
You can bet your bupee that Reflect will be installed just after AV and Office!

glasskuter · Oct 28, 2022

It could very well be caused by a corrupt user account. An inplace upgrade won't fix that. Make a second user account to test the theory. Make new user, local administrator account. Restart the computer and log in to the new account. If everything is as it should be in the new account, it points to your regular user account being corrupted. If the problem exists in the new account as well, to a Windows problem. If that proves to be the case and since you have performed a repair install which did not help, it may well require a reset with remove everything. This is in essence a clean install of windows.

Attached is a short tutorial I wrote describing how to create a new user account and how to get your files moved over to it if your old account is corrupted.

imanlien2020 · Oct 28, 2022

glasskuter said:
It could very well be caused by a corrupt user account. An inplace upgrade won't fix that. Make a second user account to test the theory. Make new user, local administrator account. Restart the computer and log in to the new account. If everything is as it should be in the new account, it points to your regular user account being corrupted. If the problem exists in the new account as well, to a Windows problem. If that proves to be the case and since you have performed a repair install which did not help, it may well require a reset with remove everything. This is in essence a clean install of windows.

Attached is a short tutorial I wrote describing how to create a new user account and how to get your files moved over to it if your old account is corrupted.

Why does this happen? I had a corrupt user account before and just said screw it and reinstalled fresh to get over it. Its a microsoft product yet they corrupt our accounts somehow? Doesnt make any sense.

SHIELD3 · Oct 28, 2022

Markg2 said:
IdeaPad Slim 7 Pro
32.0 GB (31.7 GB usable)
12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
Win11 021H2 Build 22000.1098

I've had the machine for a month. Yesterday the Office icons failed to start programs. Regardless of which icon location I used. I went to my fail-safe fix... I did an online Office repair from the uninstall page. Whereas the reinstall has always worked in years past, this time (and I ran the repair twice) it did zero.

Then I tried the Firefox icon and same problem- no response. Yet I tried Edge, Chrome, Note++ and they loaded

Unless someone's got a great idea I'll be using the Windows repair that leaves data but removes app and reloads Windows. Unfortunately, I hadn't as yet installed Reflect. My bad.

Mark

SHIELD3 · Oct 28, 2022

glasskuter said:
It could very well be caused by a corrupt user account. An inplace upgrade won't fix that. Make a second user account to test the theory. Make new user, local administrator account. Restart the computer and log in to the new account. If everything is as it should be in the new account, it points to your regular user account being corrupted. If the problem exists in the new account as well, to a Windows problem. If that proves to be the case and since you have performed a repair install which did not help, it may well require a reset with remove everything. This is in essence a clean install of windows.

Attached is a short tutorial I wrote describing how to create a new user account and how to get your files moved over to it if your old account is corrupted.

Chrome, <--------workd better Edge it's just tring they copy chrome even put a pop tring to devert us from useeing chrome they copied Chome to make it look a feel like one small problem it's NOT CHROME lolol when you set up chrome in the setting and the beta testing there are feature you can turn On and off to make it run faster and less of a HOG resorces. this Also can be set in Regedit -Permently to and doesn't keep resetting it self .you're Office setting's In Office it tells you which Broswers you can use my addvise and just me I dissabled edge "PERMANITYLY" and I don't use the other's cause some time the fire wall setting's may effect the oct come they like to change and reset thing's tep block like a VPN I use avg avanced seccurity for the 10 computers .and I have full control over the setting's not avg they have to follow what I tell it to do .and it learms as it goes along ...this why I make back Up setting's of my windows regedit all of it and anything on my computer before i add anything cause if something goes wrong at a click of a butten gos back the way i had it before with out resetting loosing anything i beleive there a few Tuturals around this web site here some where how lol the slimp paDS have extrorhe device cards you can pop in to expand you're storee to back up everything on you're device as same as samsung sung s22 Ultas 6.8 .....

glasskuter · Oct 28, 2022

imanlien2020 said:
Why does this happen?

As with any corruption who can say what causes it. But with user accounts, sure sometimes it's caused by windows, but I'm of a mind that corruption is caused more from the inadvertent actions of the user than Windows. We are altering our accounts all the time; tweaking, untweaking, installing and uninstalling programs, changing settings, adding and deleting files and folders, plugging and unplugging devices. I think, for whatever reason, sometimes we end up hosing up our accounts. The registry is a fickle thing. I have a second account that I keep installed all the time just for the purpose of testing.

Spunk · Oct 29, 2022

I've had the machine for a month

If you bought the laptop one month ago, it is under warranty. Check Your warranty and send it back to Lenovo for free replacement.

glasskuter · Oct 29, 2022

Yes, sending it back is an option but you would still want to set it back to factory default before doing so.

spapakons · Oct 29, 2022

How many data do you have? I would take a backup of the data and then clean install Windows 11. I would delete all partitions on disk (including the recovery partition which takes valuable space) and then proceed and let Setup automatically create the appropriate partitions. I would then manually download the drivers from manufacturer and install them. I would rather not rely on Windows Update. Frequently the drivers at manufacturer site are not always the latest, so I would download the latest graphics drivers directly from Intel (or AMD or whatever). After everything is OK I would install the applications and restore my data.

New laptop goes South... Grrrrrrrrrrrrr

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