Pc freezes and BSOD


ViniRodri

Member
Local time
4:55 AM
Posts
3
OS
Windows 10
Hello, since I updated to win11 my pc started to randomly freeze and goes to blue screen, I even went back to win10 to see if it fixes my problem but it still freezes.
It happens when I'm playing a game or just using the browser.
Sorry for the last post on win10, now it happened back on Win11
 
Windows Build/Version
23H2 (22631.4169)

Attachments

My Computer My Computer

At a glance

Windows 10Ryzen 5 2600XTeam Group T-Force RTB Delta RGB 8GB (2x8) DD...Powercolor Red Dragon Rx 5700XT
OS
Windows 10
Computer type
PC/Desktop
CPU
Ryzen 5 2600X
Motherboard
MSI B450 Tomahawk Max II
Memory
Team Group T-Force RTB Delta RGB 8GB (2x8) DDR4 3000MHz
Graphics Card(s)
Powercolor Red Dragon Rx 5700XT
Monitor(s) Displays
Samsung G30
Screen Resolution
2K
Hard Drives
SSD Lexar NQ100, 1920GB
PSU
650w 80 plus Bronze
During the troubleshooting please use English as the default language so that files can be scanned and read.


Then post a new V2 share link into the newest post.








Code:
Event[695]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-10-06T21:21:13.9140000Z
  Event ID: 41
  Task: N/A
  Level: Nφvel Crφtico
  Opcode: Informaτ⌡es 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-S2UJ8H8
  Description:
O sistema foi reiniciado sem um desligamento correto primeiro. Esse erro pode ser causado quando o sistema para de responder, trava ou fica sem energia inesperadamente.
Code:
The system was restarted without a proper shutdown first. This error can be caused when the system stops responding, freezes, or loses power unexpectedly.

Code:
Falha na criaτπo do arquivo despejo devido a um erro durante a criaτπo do despejo.
Code:
Dump file creation failed due to an error during dump creation

Code:
O desligamento do sistema que ocorreu αs 8:39:43 PM do dia ?10/?6/?2024 nπo era esperado.
Code:
The system shutdown that occurred at 8:39:43 PM on 10/6/2024 was not expected.
 
Last edited:

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Hello, since I updated to win11 my pc started to randomly freeze and goes to blue screen, I even went back to win10 to see if it fixes my problem but it still freezes.
It happens when I'm playing a game or just using the browser.
Sorry for the last post on win10, now it happened back on Win11
Now in english, sorry for the last two posts
 

Attachments

My Computer My Computer

At a glance

Windows 10Ryzen 5 2600XTeam Group T-Force RTB Delta RGB 8GB (2x8) DD...Powercolor Red Dragon Rx 5700XT
OS
Windows 10
Computer type
PC/Desktop
CPU
Ryzen 5 2600X
Motherboard
MSI B450 Tomahawk Max II
Memory
Team Group T-Force RTB Delta RGB 8GB (2x8) DDR4 3000MHz
Graphics Card(s)
Powercolor Red Dragon Rx 5700XT
Monitor(s) Displays
Samsung G30
Screen Resolution
2K
Hard Drives
SSD Lexar NQ100, 1920GB
PSU
650w 80 plus Bronze
Please try again to modify the default language to English.

Date: 2024-10-11T11:11:57.2210000Z





Please perform the following steps: (in sequence)



Make sure that images or share links are posted for all steps / tests.



1) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums




2) Create a new restore point:






3) Run Sea Tools Long generic test (all drives) > post images or share links

https://www.seagate.com/content/dam...ds/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam...shared/downloads/SeaToolsWindowsInstaller.exe




4) Run HD Tune (all drives) (run an old version so that it produces results for the whole drive)
HD Tune website
a) Health
b) Full error scan




5) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.




6) After completing all chkdsk /b /v run:

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums





Make sure that this runs only after the prior three steps for each drive.



7) Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 3, 4, 5 and 6)

Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART



8) Please make sure that all of the above steps are performed in sequence

These steps / tests can be performed overnight while sleeping:

a) Sea Tools Long generic test
b) HD Tune Full error scan
c) Chkdsk /b /v






Code:
Event[1239]
  Log Name: System
  Source: Microsoft-Windows-Kernel-General
  Date: 2024-10-11T11:11:50.6470000Z
  Event ID: 16
  Task: N/A
  Level: Informaτ⌡es
  Opcode: Informaτ⌡es

  Keyword: N/A
  User: S-1-5-21-1255741569-2927215530-3780711103-1001
  User Name: DESKTOP-S2UJ8H8\black
  Computer: DESKTOP-S2UJ8H8
  Description:
O hist≤rico de acesso no hive \??\C:\Users\black\AppData\Local\Packages\Microsoft.WebpImageExtension_8wekyb3d8bbwe\Settings\settings.dat foi limpo, atualizando 1 chaves e criando 1 pßginas modificadas.

Event[1240]
  Log Name: System
  Source: Microsoft-Windows-DistributedCOM
  Date: 2024-10-11T11:11:51.8120000Z
  Event ID: 10016
  Task: N/A
  Level: Aviso
  Opcode: Informaτ⌡es
  Keyword: Clßssico, s
  User: S-1-5-21-1255741569-2927215530-3780711103-1001
  User Name: DESKTOP-S2UJ8H8\black
  Computer: DESKTOP-S2UJ8H8
  Description:
As configuraτ⌡es de permissπo application-specific nπo concedem permissπo Local Activation para o aplicativo de Servidor COM com CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
 e APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
 ao usußrio DESKTOP-S2UJ8H8\black SID (S-1-5-21-1255741569-2927215530-3780711103-1001) do endereτo LocalHost (Using LRPC) que estß sendo executado no contΩiner de aplicativos Unavailable SID (Unavailable). Essa permissπo de seguranτa pode ser modificada com a ferramenta administrativa Serviτos de Componentes.

Event[1241]
  Log Name: System
  Source: Service Control Manager
  Date: 2024-10-11T11:11:57.2210000Z
  Event ID: 7040
  Task: N/A
  Level: Informaτ⌡es
  Opcode: N/A
  Keyword: Clßssico,
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-S2UJ8H8
  Description:
O tipo de inicializaτπo do serviτo Background Intelligent Transfer Service foi alterado de auto start para demand start.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation

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