PC Health check says incompatible processor


C

captjoe777

New member
Local time
5:22 PM
Posts
2
OS
Windows 10 version 21H1
I ran the PC Health Check on my Surface Pro and it says my processor is not on the list; however, my processor IS on the list....I have this...Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz. I just updated to Win 10 Pro 21H1, restarted the Surface and ran the Health Check again. Still says my processor isn't right.

Thanks!!
 

My Computer My Computer

At a glance

Windows 10 version 21H1Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50...4.00 GB
OS
Windows 10 version 21H1
Computer type
Laptop
Manufacturer/Model
Microsoft
CPU
Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
Memory
4.00 GB
Screen Resolution
2736 x 1824
Hi and welcome to the forum

A i5-6300U not compatible.. only a handful of 7th gen and higher Intel processors or considered compatible
Here's the full list
docs.microsoft.com

Windows processor requirements Windows 11 supported Intel processors

This specification details the Intel processors that can be used with Windows 11 customer systems that include Windows products, including custom images.
docs.microsoft.com
 

My Computer My Computer

At a glance

Windows 11 Home() - 25H2 -26220.8894AMD Ryzen 5 5600GG.SKILL Ripjaws V Series 64GB 4x16Nvidia geforce gtx titan x
OS
Windows 11 Home() - 25H2 -26220.8894
Computer type
PC/Desktop
Manufacturer/Model
Banana Junior 5600-G Series
CPU
AMD Ryzen 5 5600G
Motherboard
Asus ROG Strix B550-F
Memory
G.SKILL Ripjaws V Series 64GB 4x16
Graphics Card(s)
Nvidia geforce gtx titan x
Monitor(s) Displays
28" ASUS VP28U 4k
Screen Resolution
4K
Hard Drives
Primary SAMSUNG 970 EVO Plus
PSU
EVGA BQ 700w 80+ Bronze
Case
Zalman i3 NEO
Cooling
ARCTIC Freezer 7 X
Keyboard
Corsair
Mouse
Amazon Generic with Cord
Internet Speed
Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
Browser
Firefox and Edge
Antivirus
MS - Defender
Other Info
Speakers: Klipsch ProMedia 2.1
Hi and Welcome to Eleven Forums

Which page were you referring to, when you say you've seen the i5-6300U is compatible?
Because the Windows 10 Pro 21H1 page says it is compatible. However the Windows 11 page does not feature this processor - meaning the processor is compatible with Windows 10 21H1 but not Windows 11 ... Sorry.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 560016 GBSapphire Radeon RX 6500XT (8 GB version)
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB

  • At a glance

    Windows 11Intel Celeron N4020
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
BunnyJ said:
Hi and welcome to the forum

A i5-6300U not compatible.. only a handful of 7th gen and higher Intel processors or considered compatible
Here's the full list
docs.microsoft.com

Windows processor requirements Windows 11 supported Intel processors

This specification details the Intel processors that can be used with Windows 11 customer systems that include Windows products, including custom images.
docs.microsoft.com
Click to expand...
My bad...I clicked on the Windows 10 list thinking I should click on what my processor currently is...when I went back and paid more attention I discovered my error...

THANK you for the quick reply!

Joe
 

My Computer My Computer

At a glance

Windows 10 version 21H1Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50...4.00 GB
OS
Windows 10 version 21H1
Computer type
Laptop
Manufacturer/Model
Microsoft
CPU
Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
Memory
4.00 GB
Screen Resolution
2736 x 1824

My Computer My Computer

At a glance

Win11 ProAMD Ryzen 5 5500U16 GBRadeon 2100
OS
Win11 Pro
Computer type
PC/Desktop
Manufacturer/Model
BeeLink SER Mini
CPU
AMD Ryzen 5 5500U
Motherboard
BeeLink SER
Memory
16 GB
Graphics Card(s)
Radeon 2100
Sound Card
none
Monitor(s) Displays
Primary: Phillips 4K; Secondary: LG 4K
Screen Resolution
Both 3860 x 2160
Hard Drives
C: NVme 500 GB Windows only
D: 128 GB NVme User data + Windows Temp via Junction Link
PSU
External
Case
Mini
Cooling
Internal fan
Keyboard
Logitech Wireless Lighted
Mouse
Kensington ExpertMouse wireless trackball
Internet Speed
500/500
Browser
Brave
Antivirus
Windows Defender
I'm running an i5 Core 7200U that is not on MS"s white list with Win 11 and sure does run good, My HP ENVY qualifies for everything else but the CPU. Think I'll have problems in the future? I've been running 11 now for over a week and it sure is working like a champ.
 

My Computer My Computer

At a glance

Win 11 Insider Release Preview and Beta chann...i5 Core [email protected] (Unsupported for Win 11)12GBGeneric PnP Monitor (1920x1080@60Hz) Intel HD...
OS
Win 11 Insider Release Preview and Beta channels.
Computer type
Laptop
Manufacturer/Model
HP ENVY Bought: March 2017
CPU
i5 Core [email protected] (Unsupported for Win 11)
Motherboard
HP 81AD (U3E1)
Memory
12GB
Graphics Card(s)
Generic PnP Monitor (1920x1080@60Hz) Intel HD Graphics 620 (HP)
Sound Card
Conexant ISST audio
Monitor(s) Displays
Generic PnP Monitor
Screen Resolution
1536x864 pixels
Hard Drives
HGST HTS721010A9E630
PSU
Well...PSU you too!! What's this mean?
Case
HP ENVY SILVER
Cooling
A fan.
Keyboard
USA
Mouse
Logitec Anywhere 2
Internet Speed
Good enough for me! Fast!
Browser
Edge/Waterfox
Antivirus
Windows Defender
Other Info
No 'mo.
mecanicogolf said:
I'm running an i5 Core 7200U that is not on MS"s white list with Win 11 and sure does run good, My HP ENVY qualifies for everything else but the CPU. Think I'll have problems in the future? I've been running 11 now for over a week and it sure is working like a champ.
Click to expand...
A couple of months have gone by since you shared this. Is everything still running fine?
 

My Computer My Computer

At a glance

Windows 10 Pro
OS
Windows 10 Pro
It's not compatible, few i-5's are
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro13th Gen Core i9 13900HX32GB DDR5 @4800MHz 2x16GBGeforce RTX 4090HX 16GB
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M18 R1
    CPU
    13th Gen Core i9 13900HX
    Memory
    32GB DDR5 @4800MHz 2x16GB
    Graphics Card(s)
    Geforce RTX 4090HX 16GB
    Sound Card
    Nvidia HD / Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    25660 X 1600
    Hard Drives
    C: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    D: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    Case
    Dark Metallic Moon
    Keyboard
    Alienware M Series per-key AlienFX RGB
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer Killer AX1690 Wi-Fi Network Adaptor Wi-Fi 6E
    Bluetooth 5.2
    Alienware Z01G Graphic Amplifier

  • At a glance

    Windows 11 Pro10th Gen i-9 10900 K32Gb Dual Channel DDR4 @ 8843MHzNvidia RTX 2080 Super
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen i-9 10900 K
    Memory
    32Gb Dual Channel DDR4 @ 8843MHz
    Graphics card(s)
    Nvidia RTX 2080 Super
    Sound Card
    Nvidia
    Screen Resolution
    1920 x 1080
    Hard Drives
    Hard Drive C: Samsung 2TB SSD PM981a NVMe
    Hard Drive D:Samsung 2TB SSD 970 EVO Plus
    Mouse
    Alienware 610M
    Browser
    Chrome
    Antivirus
    Norton
Taily said:
A couple of months have gone by since you shared this. Is everything still running fine?
Click to expand...
Yes! It's running very, very well. A lot faster then Win 10. I dual boot to 10 every once in a while, but I use mostly 11. It runs smoothly and no high CPU temps. Updates fast and I'm even on the BETA channel!
 

My Computer My Computer

At a glance

Win 11 Insider Release Preview and Beta chann...i5 Core [email protected] (Unsupported for Win 11)12GBGeneric PnP Monitor (1920x1080@60Hz) Intel HD...
OS
Win 11 Insider Release Preview and Beta channels.
Computer type
Laptop
Manufacturer/Model
HP ENVY Bought: March 2017
CPU
i5 Core [email protected] (Unsupported for Win 11)
Motherboard
HP 81AD (U3E1)
Memory
12GB
Graphics Card(s)
Generic PnP Monitor (1920x1080@60Hz) Intel HD Graphics 620 (HP)
Sound Card
Conexant ISST audio
Monitor(s) Displays
Generic PnP Monitor
Screen Resolution
1536x864 pixels
Hard Drives
HGST HTS721010A9E630
PSU
Well...PSU you too!! What's this mean?
Case
HP ENVY SILVER
Cooling
A fan.
Keyboard
USA
Mouse
Logitec Anywhere 2
Internet Speed
Good enough for me! Fast!
Browser
Edge/Waterfox
Antivirus
Windows Defender
Other Info
No 'mo.
The-Hive said:
It's not compatible, few i-5's are
Click to expand...
But it's running sooooo well. Who cares if it's not compatible. It's running great. If things change in the future, then I'll cross that bridge when I get there.
 
Last edited:

My Computer My Computer

At a glance

Win 11 Insider Release Preview and Beta chann...i5 Core [email protected] (Unsupported for Win 11)12GBGeneric PnP Monitor (1920x1080@60Hz) Intel HD...
OS
Win 11 Insider Release Preview and Beta channels.
Computer type
Laptop
Manufacturer/Model
HP ENVY Bought: March 2017
CPU
i5 Core [email protected] (Unsupported for Win 11)
Motherboard
HP 81AD (U3E1)
Memory
12GB
Graphics Card(s)
Generic PnP Monitor (1920x1080@60Hz) Intel HD Graphics 620 (HP)
Sound Card
Conexant ISST audio
Monitor(s) Displays
Generic PnP Monitor
Screen Resolution
1536x864 pixels
Hard Drives
HGST HTS721010A9E630
PSU
Well...PSU you too!! What's this mean?
Case
HP ENVY SILVER
Cooling
A fan.
Keyboard
USA
Mouse
Logitec Anywhere 2
Internet Speed
Good enough for me! Fast!
Browser
Edge/Waterfox
Antivirus
Windows Defender
Other Info
No 'mo.
mecanicogolf said:
Think I'll have problems in the future?
Click to expand...
I've played around with a 8 year old 4th generation i7 and the OS runs great. My thinking is the most they could do is decide to stop downloading updates to these systems, but no way would they do something to make them stop working entirely. It would alienate too much of their customer base. Who the heck knows what MS will do in the future to "incompatible systems" running Windows 11 because they're Microsoft. Nuff said.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8875i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8875AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8875
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