Random BSOD several times a day

alexsycr · May 16, 2024

Hello everyone,

I hope you can help me fix my work computer. Issue started on Sunday, May 5th, it began restarting randomly several times a day during different basic tasks (web browsing, opening programs or even just being idle) every time with a BSOD. Event viewer shows a recurrent error before each BSOD: "The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout." Event ID: 10010.

I have looked for solutions from different sources including:

Redirecting

Redirecting

6 Ways to Fix The Server Did Not Register with DCOM Error - MiniTool Partition Wizard

https://learn.microsoft.com/en-us/answers/questions/1376716/blue-screen-of-death-event-id-10010

This is what I have done so far:

1. Reset PC (Advanced menu, resetting to factory settings)
2. Setting DCOM configuration to default and disable fast boot. Everything set to Automatic start (delayed).
3. Uninstalled Windows Web Experience Pack via PowerShell
4. Created RpcLocatorTimeout DWORD entry on Microsoft/OLE
5. Power cycle and made sure issue was not peripheral related by unplugging all of them

Windows 11 Pro Version is 23H2 (OS Build 22631.3593). PC is fully updated.

V2Logs are located here and on this post.

Please help
Thanks.

zbook · May 16, 2024

Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Create a new restore point

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Run Sea Tools Long Generic test > post a share link

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe

4) Run HD Tune > post a share link
(free or trial version)

HD Tune website

HD Tune

www.hdtune.com

a) health
b) benchmark
c) full error scan

5) Run Memtest86+ for 8 or more passes > take pictures > post a share link

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

6) The BIOS Version/Date LENOVO HACN40WW, 12/8/2022

Upgrade the BIOS: 40WW > 43WW

alexsycr · May 21, 2024

zbook said:
Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Create a new restore point

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Run Sea Tools Long Generic test > post a share link

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe

4) Run HD Tune > post a share link
(free or trial version)

HD Tune website

HD Tune

www.hdtune.com

a) health
b) benchmark
c) full error scan

5) Run Memtest86+ for 8 or more passes > take pictures > post a share link

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

6) The BIOS Version/Date LENOVO HACN40WW, 12/8/2022

Upgrade the BIOS: 40WW > 43WW

Hi @zbook,

Thanks for the reply and apologies for the delay in my response.

After updating the bios to version 43WW I was able to work a couple of days (Thursday, Friday and even Monday) without issues and I thought the issue was resolved however, BSOD returned today with the difference that the computer got stuck on the error message (usually it just pops on and off rapidly and the PC restarts by itself).

I´m including the requested screenshots with the results of the troubleshooting steps suggested along with a copy of the Event viewer logs for last Saturday and Today´s BSOD events which I think would be handy for your analysis.

I´m running out of options here as I´ve already tried several other things including disabling Fast/Secure boot, Fast Startup, Automatic updates among others.

Your help is highly appreciated it.

Thanks.
1. TuneUp Report: Tuneup.log
2. System restore screenshot: System Restore Enabled.png
3. Working on it..
4. HD Tune:
a) health HDTune 2 18-05-2024_08-19-28-AM.png
b) benchmark HD Tune 1 18-05-2024_08-19-02-AM.png
c) full error scan HDTune 3 18-05-2024_08-19-37-AM.png
5. Memtest + 11 pass: WhatsApp Image 2024-05-21 at 10.58.01 AM.jpeg and WhatsApp Image 2024-05-21 at 10.58.02 AM (1).jpeg
6. Bios updated: WhatsApp Image 2024-05-21 at 10.58.02 AM.jpeg
7. Event Logs: EventViewerEvents05-18-24.evtx and EventViewerEvents05-21-24.evtx
8. BSOD Error: WhatsApp Image 2024-05-21 at 10.58.01 AM (1).jpeg

alexsycr · May 21, 2024

zbook said:
Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Create a new restore point

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Run Sea Tools Long Generic test > post a share link

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe

4) Run HD Tune > post a share link
(free or trial version)

HD Tune website

HD Tune

www.hdtune.com

a) health
b) benchmark
c) full error scan

5) Run Memtest86+ for 8 or more passes > take pictures > post a share link

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

6) The BIOS Version/Date LENOVO HACN40WW, 12/8/2022

Upgrade the BIOS: 40WW > 43WW

Update
3. Seagate Long Generic Test also passed: Seagate Long Generic Test 2024-05-21 120504.png

zbook · May 21, 2024

Please post a new V2 share link into the newest post.

alexsycr · May 21, 2024

zbook said:
Please post a new V2 share link into the newest post.

Thanks!
Logs have been updated and can be found at BSCR002-(2024-05-21_20-37-14).zip

Appreciate it.

zbook · May 21, 2024

1) Run HD Sentinel (trial version) (results are instantaneous) > post a share link

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

a) Overview
b) Temperature
c) SMART

2) Run: gather_additional_dump_files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Make a new restore point

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

4) Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

Plan to run the tool for 48 hours with various customized test settings.

Start the tool with these settings:

a) test all non-Microsoft drivers
b) test no Microsoft drivers
c) start the testing with the 3 customized tests in the TF link

Each time the tool is restarted if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

During the troubleshooting WDV can run continuously in the background until the testing is modified.

alexsycr · Jun 1, 2024

zbook said:
1) Run HD Sentinel (trial version) (results are instantaneous) > post a share link

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

a) Overview
b) Temperature
c) SMART

2) Run: gather_additional_dump_files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Make a new restore point

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

4) Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

Plan to run the tool for 48 hours with various customized test settings.

Start the tool with these settings:

a) test all non-Microsoft drivers
b) test no Microsoft drivers
c) start the testing with the 3 customized tests in the TF link

Each time the tool is restarted if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

During the troubleshooting WDV can run continuously in the background until the testing is modified.

Hello again,

During the last 2 weeks after your last reply I was able to work on my computer without major issues, only 1 or 2 BSODs a week so I though they issue was more less resolved, however, yesterday I´ve got several BSOD in a row that interrupted my work and got me worried again since, like I said, this is my work computer and my only way to make ends meet.

Having said that, please find below the results for tests suggested. I also noticed some critical error and errors via Eventviewer so I´m attaching that as well.

Your help is highly appreciated.

Thanks.

1. HD Sentinel
a) Overview HD Sentinel Overview.png
b) Temperature HD Sentinel Temperature.png
c) SMART HD Sentinel SMART.png
2. Additional_dump_files: LiveKernel Reports 2024-06-01 (07-44-04).zip
3. Restore Point: Done
4. WDV: No BSOD so far: CWindowsSystem32verifier querysetti.txt
5. V2: BSCR002-(2024-06-01_07-47-26).zip
5. EventViewer logs for 05/31/2024: EventViewer-05-31-2024.evtx

alexsycr · Jun 1, 2024

alexsycr said:
Hello again,

During the last 2 weeks after your last reply I was able to work on my computer without major issues, only 1 or 2 BSODs a week so I though they issue was more less resolved, however, yesterday I´ve got several BSOD in a row that interrupted my work and got me worried again since, like I said, this is my work computer and my only way to make ends meet.

Having said that, please find below the results for tests suggested. I also noticed some critical error and errors via Eventviewer so I´m attaching that as well.

Your help is highly appreciated.

Thanks.

1. HD Sentinel
a) Overview HD Sentinel Overview.png
b) Temperature HD Sentinel Temperature.png
c) SMART HD Sentinel SMART.png
2. Additional_dump_files: LiveKernel Reports 2024-06-01 (07-44-04).zip
3. Restore Point: Done
4. WDV: No BSOD so far: CWindowsSystem32verifier querysetti.txt
5. V2: BSCR002-(2024-06-01_07-47-26).zip
5. EventViewer logs for 05/31/2024: EventViewer-05-31-2024.evtx

I´ve just also ran the following:
1. sfc /scannow: Results CBS.log
2. Background Intelligence Transfer Service Troubleshooter: "Service registry is damaged or missing"

Plase advise.
Thanks.

Tester · Jun 1, 2024

From the .dmp: The UcmUcsi driver has encountered an error. This is usually indicative of a problem with the UCSI firmware on the platform or device.
Are those bluescreens happening more on days you connect some usb device?

If you have an HP pc, this might be the issue: https://support.hp.com/th-en/document/c06014349
Follow the steps there to disable UCSI

zbook · Jun 1, 2024

The logs reported:

a) Unexpected shutdowns and restarts on:

05/09
05/10
05/11
05/13
05/14
05/15
05/16
05/17
05/18
05/21
05/29
05/31

b) BSODs on

05/09
05/10
05/11
05/13
05/14
05/15
05/16
05/18
05/21
05/29
05/31

Please restart WDV with these customized tests:

Code:

    [ ] 0x00000001 Special pool.
    [ ] 0x00000002 Force IRQL checking.
    [ ] 0x00000008 Pool tracking.
    [ ] 0x00000020 Deadlock detection.
    [ ] 0x00000080 DMA checking.
    [ ] 0x00000100 Security checks.
    [ ] 0x00000800 Miscellaneous checks.
    [ ] 0x00020000 DDI compliance checking.

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

alexsycr · Jun 1, 2024

Tester said:
From the .dmp: The UcmUcsi driver has encountered an error. This is usually indicative of a problem with the UCSI firmware on the platform or device.
Are those bluescreens happening more on days you connect some usb device?

If you have an HP pc, this might be the issue: https://support.hp.com/th-en/document/c06014349
Follow the steps there to disable UCSI

Hi @zbook.,
Thanks for getting back to me so quickly.

I do have several USB devices connected including my mouse, an external ethernet adapter and a multi port adapter for HDMI and SD Card slots, however, my PC is a Lenovo.

Should I still follow the instructions and disable UCSI?

alexsycr · Jun 1, 2024

zbook said:
The logs reported:

a) Unexpected shutdowns and restarts on:

05/09
05/10
05/11
05/13
05/14
05/15
05/16
05/17
05/18
05/21
05/29
05/31

b) BSODs on

05/09
05/10
05/11
05/13
05/14
05/15
05/16
05/18
05/21
05/29
05/31

Please restart WDV with these customized tests:

Code:

[ ] 0x00000001 Special pool. [ ] 0x00000002 Force IRQL checking. [ ] 0x00000008 Pool tracking. [ ] 0x00000020 Deadlock detection. [ ] 0x00000080 DMA checking. [ ] 0x00000100 Security checks. [ ] 0x00000800 Miscellaneous checks. [ ] 0x00020000 DDI compliance checking.

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

On it...

alexsycr · Jun 1, 2024

zbook said:
The logs reported:

a) Unexpected shutdowns and restarts on:

05/09
05/10
05/11
05/13
05/14
05/15
05/16
05/17
05/18
05/21
05/29
05/31

b) BSODs on

05/09
05/10
05/11
05/13
05/14
05/15
05/16
05/18
05/21
05/29
05/31

Please restart WDV with these customized tests:

Code:

[ ] 0x00000001 Special pool. [ ] 0x00000002 Force IRQL checking. [ ] 0x00000008 Pool tracking. [ ] 0x00000020 Deadlock detection. [ ] 0x00000080 DMA checking. [ ] 0x00000100 Security checks. [ ] 0x00000800 Miscellaneous checks. [ ] 0x00020000 DDI compliance checking.

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

Hi again

As soon as I restarted PC after applying the above mentioned settings to All Non Microsoft Drivers I got this BSOD:

I still went ahead an obtained the verifier output although I guess is not very useful.

Please advise.

alexsycr · Jun 1, 2024

Tester said:
From the .dmp: The UcmUcsi driver has encountered an error. This is usually indicative of a problem with the UCSI firmware on the platform or device.
Are those bluescreens happening more on days you connect some usb device?

If you have an HP pc, this might be the issue: https://support.hp.com/th-en/document/c06014349
Follow the steps there to disable UCSI

As a follow up to my previous question, besides the fact that I´m on a Lenovo Laptop, none of the BSOD I´ve ever received on my PC are related to UcmUcsi.sys.

Just an FYI in case this is of importance.

Thanks

Tester · Jun 1, 2024

alexsycr said:
none of the BSOD I´ve ever received on my PC are related to UcmUcsi.sys.

The error came from the dmp file you uploaded

--> 2. Additional_dump_files: LiveKernel Reports 2024-06-01 (07-44-04).zip
Might want to checkout in the lenovo bios, if it has a setting like those in HP bios. If only for testing purpuse to see if laptop is stable afterwards.

zbook · Jun 1, 2024

For any BSOD post a new V2 share link into the newest post.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

For HD Sentinel
The first image did not display the left column with the drive > post a new share link

For querysettings data was missing > post share links with unedited results.

alexsycr · Jun 1, 2024

zbook said:
For any BSOD post a new V2 share link into the newest post.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

For HD Sentinel
The first image did not display the left column with the drive > post a new share link

For querysettings data was missing > post share links with unedited results.

Hi Zbook,

Please find above the requested info:

Newest V2: BSCR002-(2024-06-01_13-12-59).zip
HD Sentinel Overview full: HD Sentinel Overview.png
Querysettings full: CWindowsSystem32verifier querysetti 1313hrs UTC-6.txt

Thanks.

zbook · Jun 1, 2024

1) Please turn off WDV

2) Uninstall:

mtkbtfilterx64 MTK BT Filter Driver c:\windows\system32\drivers\mtkbtfilterx.sys

MediaTek bluetooth driver

3) Create a new restore point

4) Restart WDV with only these customized tests:

Code:

    [ ] 0x00000010 I/O verification.
    [ ] 0x00000200 Force pending I/O requests.
    [ ] 0x00002000 Invariant MDL checking for stack.
    [ ] 0x00004000 Invariant MDL checking for driver.
    [ ] 0x00008000 Power framework delay fuzzing.
    [ ] 0x00010000 Port/miniport interface checking.
    [ ] 0x00040000 Systematic low resources simulation.
    [ ] 0x00080000 DDI compliance checking (additional).
    [ ] 0x00200000 NDIS/WIFI verification.
    [ ] 0x00800000 Kernel synchronization delay fuzzing.
    [ ] 0x01000000 VM switch verification.
    [ ] 0x02000000 Code integrity checks.

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

alexsycr · Jun 1, 2024

zbook said:
1) Please turn off WDV

2) Uninstall:

mtkbtfilterx64 MTK BT Filter Driver c:\windows\system32\drivers\mtkbtfilterx.sys

MediaTek bluetooth driver

3) Create a new restore point

4) Restart WDV with only these customized tests:

Code:

[ ] 0x00000010 I/O verification. [ ] 0x00000200 Force pending I/O requests. [ ] 0x00002000 Invariant MDL checking for stack. [ ] 0x00004000 Invariant MDL checking for driver. [ ] 0x00008000 Power framework delay fuzzing. [ ] 0x00010000 Port/miniport interface checking. [ ] 0x00040000 Systematic low resources simulation. [ ] 0x00080000 DDI compliance checking (additional). [ ] 0x00200000 NDIS/WIFI verification. [ ] 0x00800000 Kernel synchronization delay fuzzing. [ ] 0x01000000 VM switch verification. [ ] 0x02000000 Code integrity checks.

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

Hi Zbook,

Thanks for the assist.

I´ve followed all steps suggested. After uninstalling the Mediatek Driver and restarted WDV, no BSOD was shown and the PC was able to restart normally for a change.

It may be worth noting that the driver is back on Device driver and on the Windows Explorer location even though I selected "attempt to delete driver from PC" while uninstalling.

Also a "Mediatek" entry was shown on WDV even after uninstalling it.

Please find below:

1. Verfier settings: CWindowsSystem32verifier querysetti 2022hrs UTC-6.txt
2. New V2 log: BSCR002-(2024-06-01_20-23-37).zip
3. Driver on Devmngr and Explorer: Mediatek 2024-06-01 202651.png
4. Driver shown on WDV: WDV 2024-06-01 201930.png

Thanks.

Random BSOD several times a day

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