Sysinternals question


The provided link asks to ONLY report BSOD issues.
There is no Blue/Black screen at all.
I'm not even sure that I ran the correct file. When I unzip the download there is a log-collector file and a resources folder with 3 files.
 

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home build
    CPU
    Ryzen 5600G
    Motherboard
    B450 Tomahawk Max
    Memory
    32 GB DDR4
    Graphics Card(s)
    on board
    Monitor(s) Displays
    LG 27MR400
    Screen Resolution
    1280 x 1024
    Hard Drives
    SSD
    Internet Speed
    3MB/s
    Browser
    Opera
    Antivirus
    Windows
V2 Log collector

  1. Get the latest version of the v2 log collector from the following link - V2 Log Collector.
  2. Save log collector V2 log collector 1.xx.zip to where (downloads, for example) you want.
  3. Right-click on V2 log collector 1.xx.zip in the Downloads folder and select Extract All. This will create a V2 log collector 1.xx folder.
  4. Open the V2 log collector 1.xx folder and double-click on the log-collector shortcut.
  5. A Command Prompt window will open with the Ten Forums Log Collector running in it. Press the Enter key to start the collection process.


www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
www.elevenforum.com www.elevenforum.com
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
OK, did exactly as you described, clicked on the log-collector shortcut, this is what I get:

& : The term '.\resources\main.ps1' is not recognized as the name of a cmdlet, function, script file, or operable
program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
At line:1 char:2
+ &'.\resources\main.ps1'
+ ~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ObjectNotFound: (.\resources\main.ps1:String) [], CommandNotFoundException
+ FullyQualifiedErrorId : CommandNotFoundException

PS C:\WINDOWS\system32>
 

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home build
    CPU
    Ryzen 5600G
    Motherboard
    B450 Tomahawk Max
    Memory
    32 GB DDR4
    Graphics Card(s)
    on board
    Monitor(s) Displays
    LG 27MR400
    Screen Resolution
    1280 x 1024
    Hard Drives
    SSD
    Internet Speed
    3MB/s
    Browser
    Opera
    Antivirus
    Windows
Click extract all first.

Then launch the log collector.


List the installed non-Microsoft AV and firewall software.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
OK, this time it worked, sorry, my screw-up.
Hope this link works, never done that before,
drive.proton.me

Proton Drive

Securely store, share, and access your important files and photos. Anytime, anywhere.
drive.proton.me drive.proton.me
 

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home build
    CPU
    Ryzen 5600G
    Motherboard
    B450 Tomahawk Max
    Memory
    32 GB DDR4
    Graphics Card(s)
    on board
    Monitor(s) Displays
    LG 27MR400
    Screen Resolution
    1280 x 1024
    Hard Drives
    SSD
    Internet Speed
    3MB/s
    Browser
    Opera
    Antivirus
    Windows
I suspect that by asking to gather logs were starting to look in this direction...

Have you tried to look at the Event Viewer to see if Windows is logging anything that would give you a clue about what is happening? If Windows is simply losing power, then you may not see a whole lot beyond the usual that Windows lost power unexpectedly, but even that would tell us something.

Otherwise, if something is triggering Windows to be shut down, the hope is that something gets logged.

Look specifically at the System log.


Image1.webp
 

My Computers

System One System Two

  • OS
    Win11 Pro 25H2 (RTM+)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acemagic
    CPU
    Intel i7-14650HX
    Memory
    32 GB
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    Varies as machine will often be moved to locations with different monitors
    Screen Resolution
    Varies
    Hard Drives
    1 x 1TB Gen 4 NVMe SSD
    PSU
    120W Power Brick
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
  • Operating System
    Win11 Pro 25H2 (RTM+)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Keyboard
    Backlit, spill resistant keyboard
    Mouse
    Buttonless Glass Precision Touchpad
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
I checked the event viewer dozens of times. It just tells that the system shut off but not why.
 

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home build
    CPU
    Ryzen 5600G
    Motherboard
    B450 Tomahawk Max
    Memory
    32 GB DDR4
    Graphics Card(s)
    on board
    Monitor(s) Displays
    LG 27MR400
    Screen Resolution
    1280 x 1024
    Hard Drives
    SSD
    Internet Speed
    3MB/s
    Browser
    Opera
    Antivirus
    Windows
esebm said:
I checked the event viewer dozens of times. It just tells that the system shut off but not why.
Click to expand...
Excellent! Can me tell me if that message is merely an informational message or is it a warning or error? In other words, does the system think that this was an orderly shutdown or something that it sees as a fault or problem?
 

My Computers

System One System Two

  • OS
    Win11 Pro 25H2 (RTM+)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acemagic
    CPU
    Intel i7-14650HX
    Memory
    32 GB
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    Varies as machine will often be moved to locations with different monitors
    Screen Resolution
    Varies
    Hard Drives
    1 x 1TB Gen 4 NVMe SSD
    PSU
    120W Power Brick
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
  • Operating System
    Win11 Pro 25H2 (RTM+)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Keyboard
    Backlit, spill resistant keyboard
    Mouse
    Buttonless Glass Precision Touchpad
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
esebm said:
OK, this time it worked, sorry, my screw-up.
Hope this link works, never done that before,
drive.proton.me

Proton Drive

Securely store, share, and access your important files and photos. Anytime, anywhere.
drive.proton.me drive.proton.me
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Open event viewer > system and application > post share links

www.yourwindowsguide.com

How to share event logs in case of a computer issue

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.
www.yourwindowsguide.com www.yourwindowsguide.com




Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
ZBOOK: Did the Proton link not work?
 

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home build
    CPU
    Ryzen 5600G
    Motherboard
    B450 Tomahawk Max
    Memory
    32 GB DDR4
    Graphics Card(s)
    on board
    Monitor(s) Displays
    LG 27MR400
    Screen Resolution
    1280 x 1024
    Hard Drives
    SSD
    Internet Speed
    3MB/s
    Browser
    Opera
    Antivirus
    Windows

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I don't understand, when I click on that proton link it pops up.
As I had said, I have never done that before, sorry for being dense.
 

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home build
    CPU
    Ryzen 5600G
    Motherboard
    B450 Tomahawk Max
    Memory
    32 GB DDR4
    Graphics Card(s)
    on board
    Monitor(s) Displays
    LG 27MR400
    Screen Resolution
    1280 x 1024
    Hard Drives
    SSD
    Internet Speed
    3MB/s
    Browser
    Opera
    Antivirus
    Windows

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My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
More than three hours have passed since post #16:

I'll check later today to see if you posted an unrestricted link with:

V2
Event viewer system and application
Tuneup plus
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I will continue tomorrow morning if that's OK with you.
 

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home build
    CPU
    Ryzen 5600G
    Motherboard
    B450 Tomahawk Max
    Memory
    32 GB DDR4
    Graphics Card(s)
    on board
    Monitor(s) Displays
    LG 27MR400
    Screen Resolution
    1280 x 1024
    Hard Drives
    SSD
    Internet Speed
    3MB/s
    Browser
    Opera
    Antivirus
    Windows

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home build
    CPU
    Ryzen 5600G
    Motherboard
    B450 Tomahawk Max
    Memory
    32 GB DDR4
    Graphics Card(s)
    on board
    Monitor(s) Displays
    LG 27MR400
    Screen Resolution
    1280 x 1024
    Hard Drives
    SSD
    Internet Speed
    3MB/s
    Browser
    Opera
    Antivirus
    Windows
I have been out of pocket for a couple days, sorry.
Here's the link for the tune up:

Desktop - Google Drive

drive.google.com drive.google.com
 

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home build
    CPU
    Ryzen 5600G
    Motherboard
    B450 Tomahawk Max
    Memory
    32 GB DDR4
    Graphics Card(s)
    on board
    Monitor(s) Displays
    LG 27MR400
    Screen Resolution
    1280 x 1024
    Hard Drives
    SSD
    Internet Speed
    3MB/s
    Browser
    Opera
    Antivirus
    Windows
Apparently, there doesn't seem to be a solution so I am wondering, would a win 11 repair install fix that problem?
 

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home build
    CPU
    Ryzen 5600G
    Motherboard
    B450 Tomahawk Max
    Memory
    32 GB DDR4
    Graphics Card(s)
    on board
    Monitor(s) Displays
    LG 27MR400
    Screen Resolution
    1280 x 1024
    Hard Drives
    SSD
    Internet Speed
    3MB/s
    Browser
    Opera
    Antivirus
    Windows
I do several clean installs every year. For me, a clean install is quick and easy to do. I like starting fresh knowing I don't have malware, and I like having a fresh clean Registry.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 DA16260
    CPU
    Intel Series 3 Core Ultra X9 388H
    Memory
    64GB LPDDR5x 9600 MT/s
    Graphics Card(s)
    Intel Arc graphics B390 Panther Lake
    Monitor(s) Displays
    16" 3.2K Tandem OLED Infinity Edge
    Screen Resolution
    3200 x 2000 16:10 236 PPI
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    NPU delivering 67 TOPS
    Microsoft 365 subscription
    Microsoft Office 365
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft Sysinternals Suite
    Microsoft BitLocker
    Microsoft Copilot
    Dell Support Assist
    Dell Command | Update
    Macrium Reflect X subscription
    1Password Password Manager
    Amazon Kindle for PC
    Lightroom/Photoshop subscription
    Interactive Brokers Trader Workstation
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Snapdragon® X Elite (12 Core) with Hexagon NPU delivering 45 TOPS
    Memory
    32GB LPDDR5x 8448 MT/s
    Graphics card(s)
    Integrated Adreno GPU
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    13.8″ PixelSense Flow touchscreen 120 Hz 600 NIT
    Screen Resolution
    2304 × 1536 (201 PPI), 3:2 aspect ratio
    Hard Drives
    1 TB PCIe NVMe Gen 4 SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft Office 365
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio 2026
    Microsoft Visual Studio Code
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    1Password Password Manager
    Microsoft Sysinternals
    Amazon Kindle for PC
    Microsoft BitLocker
    Microsoft Copilot
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