Solved System crash while playing GTA V

rUBYrEDZ · Jul 24, 2025

MisterEd said:
Didn't you say you also replaced the CPU and motherboard? If so then the only thing left is the power supply.

I see that you have an Intel i9 14900K. Some people have been having problems with the 13th and 14th generation Intel CPUs. Some these CPUs after a period of time start crashing. Do you have the latest BIOS update? Some of these CPU instability problems are lessened with the latest BIOS update.

I do have a 14900k also RMA’d for a new unit and I’m running the latest bios ASUS released. The issues were worse before updating the BIOS though.

antspants · Jul 24, 2025

rUBYrEDZ said:
SCEP Certificate enrollment initialization for WORKGROUP\CHRISSYPC-2025$ via https://intc-keyid-ea950d987bcff0df...ca2.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

Method: GET(47ms)
Stage: GetCACaps
The server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)

Hey there, just as a test (You can re-enable it later) IF you’re not using Bitlocker or specifically BitLocker with TPM auto-unlock

Disable Device Health Attestation (DHA) Service

Open Services (press Win + R, type services.msc)
Find Device Health Attestation Service
Double-click it > Set Startup type to Disabled
Click Stop if it's running > then OK

While you’re at it look for and disable this in Task Scheduler (if present):

Microsoft > Windows > Device Health Attestation > HealthAttestationTask

Reboot, both should still be disabled for now.

Play GTA

rUBYrEDZ · Jul 24, 2025

antspants said:
Hey there, just as a test (You can re-enable it later) IF you’re not using Bitlocker or specifically BitLocker with TPM auto-unlock

Disable Device Health Attestation (DHA) Service

Open Services (press Win + R, type services.msc)

Find Device Health Attestation Service

Double-click it > Set Startup type to Disabled

Click Stop if it's running > then OK

While you’re at it look for and disable this in Task Scheduler (if present):
Microsoft > Windows > Device Health Attestation > HealthAttestationTask

Reboot, both should still be disabled for now.
Play GTA

Thanks, I'll try after work tomorrow (7/24/25). I'm headed to bed...I've been working on this machine all evening,

antspants · Jul 24, 2025

You’re not the first person that I have seen (this week) to report that error

Event id 87 red error help!

Hi folks, In event viewer under applications I'm getting an event id 87 red error: SCEP Certificate enrollment for WORKGROUP\XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.microsoftaik.azure.net/templates/Aik/scep failed: PkiStatus(11): SCEPDispositionPendingChallenge EnrollStatus(32)...

www.elevenforum.com

antspants · Jul 24, 2025

In fact, copy this into a Google search bar, hit enter

microsoftaik.azure.net/templates/Aik/scep failed site:elevenforum.com

rUBYrEDZ · Jul 24, 2025

antspants said:
Hey there, just as a test (You can re-enable it later) IF you’re not using Bitlocker or specifically BitLocker with TPM auto-unlock

Disable Device Health Attestation (DHA) Service

Open Services (press Win + R, type services.msc)

Find Device Health Attestation Service

Double-click it > Set Startup type to Disabled

Click Stop if it's running > then OK

While you’re at it look for and disable this in Task Scheduler (if present):
Microsoft > Windows > Device Health Attestation > HealthAttestationTask

Reboot, both should still be disabled for now.
Play GTA

I checked my services list, I don't see an entry for DHA Service.

antspants · Jul 24, 2025

I would suggest running whatever this thread needs (Top of first page) and tagging zbook to see if they will help when you have completed it.

Zbook is quite the professional when it comes to diagnosing systems

zbook · Jul 24, 2025

The findings are typical of malfunctioning or incompatible hardware.

1) The installed RAM CMT64GX5M2B6400C32 were not seen on the QVL.

Please swap test RAM displayed on the Asus QVL:

ROG MAXIMUS Z790 DARK HERO | ROG Maximus | Gaming Motherboards｜ROG - Republic of Gamers｜ROG USA

The ROG Maximus Z790 Dark Hero makes builds soar with 20+1+2 power stages, hyperspeed DDR5 support and the latest PCIe® 5.0 connectivity. It features five M.2 SSD slots with heatsinks, Intel® Wi-Fi 7, Thunderbolt™ 4, USB 20Gbps support, AI Overclocking, AI Cooling II, AI Networking, Two-Way AI...

rog.asus.com

2) Test the Sabrent drive: L:

A
1AA
1E
20001
3B
7A
7E
7F

Code:

Event[7159]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2025-07-14T06:31:41.3440000Z
  Event ID: 3
  Task: N/A
  Level: Information
  Opcode: Info 
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: CHRISSYPC-2025
  Description:
A hardware event has occurred. An informational record describing the condition is contained in the data section of this event.

Event[7160]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2025-07-14T06:31:41.3440000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: CHRISSYPC-2025
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[11428]
  Log Name: System
  Source: Microsoft-Windows-StartupRepair
  Date: 2025-07-20T12:49:17.4620000Z
  Event ID: 1002
  Task: N/A
  Level: Information
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: CHRISSYPC-2025
  Description:
Startup Repair failed.

Event[11429]
  Log Name: System
  Source: Microsoft-Windows-StartupRepair
  Date: 2025-07-20T12:49:17.4620000Z
  Event ID: 1121
  Task: N/A
  Level: Information
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: CHRISSYPC-2025
  Description:
The following file necessary for Windows startup was corrupt: c:\windows\system32\ntoskrnl.exe

rUBYrEDZ · Jul 25, 2025

zbook said:
The findings are typical of malfunctioning or incompatible hardware.

The installed RAM CMT64GX5M2B6400C32 were not seen on the QVL.

Please swap test RAM displayed on the Asus QVL:

ROG MAXIMUS Z790 DARK HERO | ROG Maximus | Gaming Motherboards｜ROG - Republic of Gamers｜ROG USA

The ROG Maximus Z790 Dark Hero makes builds soar with 20+1+2 power stages, hyperspeed DDR5 support and the latest PCIe® 5.0 connectivity. It features five M.2 SSD slots with heatsinks, Intel® Wi-Fi 7, Thunderbolt™ 4, USB 20Gbps support, AI Overclocking, AI Cooling II, AI Networking, Two-Way AI...

rog.asus.com

A
1AA
1E
20001
3B
7A
7E
7F

Thanks! I'm running the Wi-Fi 7 version of the board and a 14th-gen CPU; the kit is showing up under those parameters on the QVL. Is it possible that this kit isn't well-suited even under those circumstances?

I keep the Sabrent powered off unless I'm copying data from some external drives; it's not a problem for me to completely disconnect it from my system.

zbook · Jul 25, 2025

The collected minidump files were dated: 07/13, 14, 17, 23

The first BSOD was on the date of the installation.

See if running the various OCCT one hour tests finds any malfunctioning hardware:

OCBASE/OCCT : Free, all-in-one stability, stress test, benchmark and monitoring tool for your PC

Ocbase is the home of OCCT, the most popular all-in-one stability / stress testing / benchmarking / monitoring tool available for PC

www.ocbase.com

Consider clean installing Windows 10 as a "vanilla installation" (default windows drivers and no applications) > monitor for BSOD

rUBYrEDZ · Jul 25, 2025

zbook said:
The collected minidump files were dated: 07/13, 14, 17, 23

The first BSOD was on the date of the installation.

See if running the various OCCT one hour tests finds any malfunctioning hardware:

OCBASE/OCCT : Free, all-in-one stability, stress test, benchmark and monitoring tool for your PC

Ocbase is the home of OCCT, the most popular all-in-one stability / stress testing / benchmarking / monitoring tool available for PC

www.ocbase.com

Consider clean installing Windows 10 as a "vanilla installation" (default windows drivers and no applications) > monitor for BSOD

Thanks, I'll get to work!

rUBYrEDZ · Jul 25, 2025

zbook said:
The collected minidump files were dated: 07/13, 14, 17, 23

The first BSOD was on the date of the installation.

See if running the various OCCT one hour tests finds any malfunctioning hardware:

OCBASE/OCCT : Free, all-in-one stability, stress test, benchmark and monitoring tool for your PC

Ocbase is the home of OCCT, the most popular all-in-one stability / stress testing / benchmarking / monitoring tool available for PC

www.ocbase.com

Consider clean installing Windows 10 as a "vanilla installation" (default windows drivers and no applications) > monitor for BSOD

I started the OCCT CPU/RAM test, and the system crashed within the first 10 minutes or so. Here's the updated V2 Log: CHRISSYPC-2025-(2025-07-24_21-41-38).zip

zbook · Jul 25, 2025

What steps had been made with each the Nvidia and Intel GPU drivers since the 13th?

uninstall
uninstall and reinstall
uninstall and reinstall with a different version
Turn off dGPU
etc.

rUBYrEDZ · Jul 25, 2025

zbook said:
What steps had been made with each the Nvidia and Intel GPU drivers since the 13th?

I ran DDU a couple of times to remove all GPU and monitor drivers (I previously had an Intel B580 and an older Dell Monitor). I uninstalled the Intel Driver Assistant because I noticed a couple of Event logs referencing that program. I reinstalled the drivers for the monitor and the Nvidia GPU.

zbook · Jul 25, 2025

Had one GPU been used without the other for testing?

rUBYrEDZ · Jul 25, 2025

zbook said:
Had one GPU been used without the other for testing?

Yes, I had the Intel B580 for a while when the GPU prices were high. When that GPU was installed, the system crashed more frequently (just browsing the web or sitting on the desktop, gaming wasn't even possible). When I ran DDU and replaced the Intel card with the 5070ti, the stability increased quite a bit.

zbook · Jul 25, 2025

Can you remove the Nvidia GPU with its driver (DDU) > use only Intel GPU > run the same OCCT test

rUBYrEDZ · Jul 25, 2025

zbook said:
Can you remove the Nvidia GPU with its driver (DDU) > use only Intel GPU > run the same OCCT test

I would, except towards the end of having the Intel card I’m pretty sure it died. I started getting lots of screen freezes paired with large green pixels.

Would running the test with the iGPU be ok?

zbook · Jul 25, 2025

Yes.
Please turn off the Nvidia GPU (or remove the card) and uninstall nvlddmkm.sys using DDU.

rUBYrEDZ · Jul 26, 2025

zbook said:
Yes.
Please turn off the Nvidia GPU (or remove the card) and uninstall nvlddmkm.sys using DDU.

So, I ended up reflashing the BIOS and reinstalling Windows because the system lost sight of the OS drive when I disabled the 5070TI in the BIOS. I ran OCCT on the CPU/RAM (right after Windows reinstall, no drivers added), and the system crashed. Here's the new V2 log CHRISSYPC-2025-(2025-07-25_21-47-34).zip

Solved System crash while playing GTA V

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