Unable to setup Outlook on my laptop


Sigurd

Well-known member
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1:34 PM
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271
OS
Windows 11
I am trying to setup Outlook 365 on my laptop. Laptop hasn't been used for some time so I cleaned it up first and reinstalled Windows 11 and then Office 365. However when I try and run Outlook I get the attached error message. The problem is that there doesn't appear to be any way round this.
Clicking on OK simply shuts the error message and Outlook.
I assume I need to find the indicated file but where is it. I have searched fro it on my PC (where everything works fine) but can't find it.
I had hoped that the reinstall of Office 365 (& Outlook) on the laptop would have given me a clean slate where I could setup my email details and it would get things going automatically as it usually does when setting up a new account.


Outlook error.jpg
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Updated Chillblast
    CPU
    Intel i7 12700K Twelve Core 3.6Ghz
    Motherboard
    MSI PRO Z690-A DDR4 Motherboard
    Memory
    Corsair 32Gb Vengeance RAM
Hi Sigurd,

Are you connected to the internets?

Kind regards,

tecknot
 

My Computer

System One

  • OS
    Dual boot Windows 10 Pro 22H2 (b 19045.4291) & Windows 11 Pro 23H2 (b 22631.3447)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Workstation P72
    CPU
    Intel i7 8750H @ 2.2 GHz
    Motherboard
    Lenovo 01YU291
    Memory
    16 GB (all Samsung) DDR4-3200 SODIMM (non-ECC) PCIe 3
    Graphics Card(s)
    Intel UHD Graphics 630 & NVIDIA Quadro P600
    Sound Card
    Realtek ALC3286
    Monitor(s) Displays
    17.3"
    Screen Resolution
    3840x2160
    Hard Drives
    1TB SSD Samsung 860 EVO SATA 3
    1TB SSD Samsung 970 EVO M.2 NVMe PCIe 3 x 4
    1TB SSD Samsung 980 M.2 NVMe PCIe 3 x 4
    PSU
    230W
    Keyboard
    UltraNav
    Mouse
    Kensington wireless Orbit
    Internet Speed
    640Mbps
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    CM246 Chipset
Re internet - yes! Google runs fine on the laptop.
I did have Office on this laptop before but I would have thought the "renewing" process of creating partitions (System & data), reinstalling Windows 11 and Office 365 would have cleared it all.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Updated Chillblast
    CPU
    Intel i7 12700K Twelve Core 3.6Ghz
    Motherboard
    MSI PRO Z690-A DDR4 Motherboard
    Memory
    Corsair 32Gb Vengeance RAM
Do you have the Mail app in Control Panel, if so does it show anything under Profiles?
 

My Computer

System One

  • OS
    WIN 10 Pro

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