Unable to setup Outlook on my laptop


Sigurd

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I am trying to setup Outlook 365 on my laptop. Laptop hasn't been used for some time so I cleaned it up first and reinstalled Windows 11 and then Office 365. However when I try and run Outlook I get the attached error message. The problem is that there doesn't appear to be any way round this.
Clicking on OK simply shuts the error message and Outlook.
I assume I need to find the indicated file but where is it. I have searched fro it on my PC (where everything works fine) but can't find it.
I had hoped that the reinstall of Office 365 (& Outlook) on the laptop would have given me a clean slate where I could setup my email details and it would get things going automatically as it usually does when setting up a new account.


Outlook error.jpg
 

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Windows 11 - Updated automaticallyIntel i7 12700K Twelve Core 3.6GhzCorsair 32Gb Vengeance RAM
OS
Windows 11 - Updated automatically
Computer type
PC/Desktop
Manufacturer/Model
Updated Chillblast
CPU
Intel i7 12700K Twelve Core 3.6Ghz
Motherboard
MSI PRO Z690-A DDR4 Motherboard
Memory
Corsair 32Gb Vengeance RAM
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Air cooled
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72Mb down, 18Mb up
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Chrome
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Avast
Hi Sigurd,

Are you connected to the internets?

Kind regards,

tecknot
 

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Windows 11 Pro 25H2 build 26200.8875Intel i7 8750H @ 2.2 GHz16 GB (all Samsung) DDR4-3200 SODIMM (non-ECC...Intel UHD Graphics 630 & NVIDIA Quadro P600
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Windows 11 Pro 25H2 build 26200.8875
Computer type
Laptop
Manufacturer/Model
Lenovo ThinkPad Workstation P72
CPU
Intel i7 8750H @ 2.2 GHz
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Lenovo 01YU291
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16 GB (all Samsung) DDR4-3200 SODIMM (non-ECC) PCIe 3
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Intel UHD Graphics 630 & NVIDIA Quadro P600
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Realtek ALC3286 & Focusrite Saffire 24 Pro DSP
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1TB SSD Samsung 860 EVO SATA 3
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230W
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fan
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UltraNav
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Kensington wireless Orbit
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640Mbps
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DuckDuckGo and Firefox
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Defender
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CM246 Chipset
Have you previously had a running version of Office Outlook on this machine?
 

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    Windows 11 Enterprise 25H2 26200 7462Intel XEON E5-2699 v364GB Teamgroup UD4-3600NVIDIA GeForce GTX 1080 Ti
    OS
    Windows 11 Enterprise 25H2 26200 7462
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
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    25H2 26200.50748GB
    Operating System
    25H2 26200.5074
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X555LA
    Memory
    8GB
    Browser
    Chrome
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Re internet - yes! Google runs fine on the laptop.
I did have Office on this laptop before but I would have thought the "renewing" process of creating partitions (System & data), reinstalling Windows 11 and Office 365 would have cleared it all.
 

My Computer My Computer

At a glance

Windows 11 - Updated automaticallyIntel i7 12700K Twelve Core 3.6GhzCorsair 32Gb Vengeance RAM
OS
Windows 11 - Updated automatically
Computer type
PC/Desktop
Manufacturer/Model
Updated Chillblast
CPU
Intel i7 12700K Twelve Core 3.6Ghz
Motherboard
MSI PRO Z690-A DDR4 Motherboard
Memory
Corsair 32Gb Vengeance RAM
Cooling
Air cooled
Internet Speed
72Mb down, 18Mb up
Browser
Chrome
Antivirus
Avast
Do you have the Mail app in Control Panel, if so does it show anything under Profiles?
 

My Computers My Computers

  • At a glance

    Windows 11 Enterprise 25H2 26200 7462Intel XEON E5-2699 v364GB Teamgroup UD4-3600NVIDIA GeForce GTX 1080 Ti
    OS
    Windows 11 Enterprise 25H2 26200 7462
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    ACER X34 Predator
    Screen Resolution
    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
    PSU
    GameMax Pro
    Case
    Fractal Design
    Cooling
    Corsair H110iGT + 6 140mm Fans
    Keyboard
    Corsair K4
    Mouse
    G-Skill G502
    Internet Speed
    300MBs
    Browser
    Chrome
    Antivirus
    OEM
    Other Info
    ASUS RT-AC87U Router
  • At a glance

    25H2 26200.50748GB
    Operating System
    25H2 26200.5074
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X555LA
    Memory
    8GB
    Browser
    Chrome
    Antivirus
    OEM

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