Unknown USB Device (device descriptor request failed)


BlueFeather

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Windows 11
USB\VID_0000&PID_0002\7&2DFA489E&0&2
Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed.
Universal Serial Bus controllers
(Standard USB Host Controller)
Port_#0002.Hub_#0004
1642166533816.png
Windows 11

I've already checked with my System/Motherboard Maker for updated BIOS, chipset drivers, and all USB drivers 5 times to no avail.
 
Windows Build/Version
Windoes 11 ver 21h2 (os build 22000.434)

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 2700 Eight-Core Processor
    Motherboard
    Micro-Star International Co. Ltd. X470 GAMING PRO CARBON (MS-7B78)
    Memory
    64.0GB Dual-Channel Unknown @ 1054MHz (15-15-15-36)
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (MSI)
    Sound Card
    TC-Helicon GoXLR

FreeBooter

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Adana
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My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

BlueFeather

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11:57 AM
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OS
Windows 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 2700 Eight-Core Processor
    Motherboard
    Micro-Star International Co. Ltd. X470 GAMING PRO CARBON (MS-7B78)
    Memory
    64.0GB Dual-Channel Unknown @ 1054MHz (15-15-15-36)
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (MSI)
    Sound Card
    TC-Helicon GoXLR

Winuser

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Do have anything other than the keyboard and mouse plugged into the USB ports? Disconnect everything from the USB ports except the mouse. If you still get the error, try plugging the mouse into different USB ports. I'm thinking a USB device has failed or the motherboard has a problem. Another possibility is a Windows update could be causing the problem.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe NVMe M.2 512GB
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    ESET Internet Security

BlueFeather

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Everything is plugged into 2 7port USB 3.o ports....
I'm just trying to troubleshoot and save the internal USB 3.0's that I had for 1 year
they seam to have failed after I upgraded to Win 11 and the via drivers don't seam compatible and the card makers never update their drivers, seamed they build a POS card sold it, then abandoned it
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 2700 Eight-Core Processor
    Motherboard
    Micro-Star International Co. Ltd. X470 GAMING PRO CARBON (MS-7B78)
    Memory
    64.0GB Dual-Channel Unknown @ 1054MHz (15-15-15-36)
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (MSI)
    Sound Card
    TC-Helicon GoXLR

Fabler2

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Try running the Hardware and Device troubleshooter. Open Windows Terminal and copy and paste this,

msdt.exe -id DeviceDiagnostic
 

My Computers

System One System Two

  • OS
    Win 11 Pro & Dev.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

BlueFeather

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Yeah, msdt.exe -id DeviceDiagnostic found the issue but after the requested restart nothing has changed, issue persists
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 2700 Eight-Core Processor
    Motherboard
    Micro-Star International Co. Ltd. X470 GAMING PRO CARBON (MS-7B78)
    Memory
    64.0GB Dual-Channel Unknown @ 1054MHz (15-15-15-36)
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (MSI)
    Sound Card
    TC-Helicon GoXLR

Fabler2

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4:57 PM
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OS
Win 11 Pro & Dev.

My Computers

System One System Two

  • OS
    Win 11 Pro & Dev.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

BlueFeather

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OS
Windows 11
Made those changes but no real change
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 2700 Eight-Core Processor
    Motherboard
    Micro-Star International Co. Ltd. X470 GAMING PRO CARBON (MS-7B78)
    Memory
    64.0GB Dual-Channel Unknown @ 1054MHz (15-15-15-36)
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (MSI)
    Sound Card
    TC-Helicon GoXLR

Slavic

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Windows 11 Pro; Windows 8.1 Pro
It looks like a hardware misconfiguration or motherboard failure. Try to reset all BIOS settings to default; if no effect, then disconnect power cord, remove the lithium cell (usually CR2032) for ~5 min, then insert it again and select the default or most safe settings in BIOS.

P.S. Look first at possible conflicts, if you haven't done it yet: System Information > Hardware Resources > Conflicts
 

My Computer

System One

  • OS
    Windows 11 Pro; Windows 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7-12700K (Alder Lake)
    Motherboard
    Asus PRIME Z690-M Plus D4
    Memory
    16 GB (2x8 Corsair DDR4-2132)
    Graphics Card(s)
    Asus GeForce 1050 Ti, 4 GB
    Monitor(s) Displays
    Philips 235PQ
    Screen Resolution
    1920x1080
    Hard Drives
    Windows 11: Samsung SSD 870 EVO, 500 GB (SATA), MBR
    Windows 8.1: Samsung SSD 980 PRO, 500 GB (M.2), MBR
    PSU
    Platimax D.F. 1050 W (80 Plus Platinum)
    Internet Speed
    Local link 1 Gbps, provider's line 500 Mbps
    Browser
    Google Chrome
    Other Info
    Realtek PCIe GbE Family Controller (for Windows 8.1 compatibility)
    Microsoft Office H&S 2013 x64

BlueFeather

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Yeah, none of that did anything to help but thanks anyway, i removed the 3.0 expansion USB cards and the issue went away
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 2700 Eight-Core Processor
    Motherboard
    Micro-Star International Co. Ltd. X470 GAMING PRO CARBON (MS-7B78)
    Memory
    64.0GB Dual-Channel Unknown @ 1054MHz (15-15-15-36)
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (MSI)
    Sound Card
    TC-Helicon GoXLR
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