Solved Updated BIOS - now can't log in to windows??


FOR ANYONE CONFUSED ABOUT THE RELATIONSHIP BETWEEN A PIN & TPM

When a pin is created it creates a KEY PAIR that is stored in TPM. When a pin is entered, it unlocks the authentication paired key that is stored in TPM.

The following is @Brink explanation of using a pin and its association with TPM that was attached to one of his tutorials.

Windows Hello is a more personal, more secure way to get instant access to your Windows 11 devices using a PIN, facial recognition, or fingerprint. You'll need to set up a PIN as part of setting up fingerprint or facial recognition sign-in, but you can also sign in with just your PIN.

These options help make it easier and safer to sign into your PC because your PIN is only associated with one device and it's backed up for recovery with your Microsoft account.

How is a PIN different from (and better than) a password? On the surface, a PIN looks much like a password. A PIN can be a set of numbers, but enterprise policy might allow complex PINs that include special characters and letters, both upper-case and lower-case. Something like t758A! could be an account password or a complex Hello PIN. It isn't the structure of a PIN (length, complexity) that makes it better than a password, it's how it works.
  • PIN is tied to the device
    One important difference between a password and a Hello PIN is that the PIN is tied to the specific device on which it was set up. That PIN is useless to anyone without that specific hardware. Someone who steals your password can sign in to your account from anywhere, but if they steal your PIN, they'd have to steal your physical device too!

    Even you can't use that PIN anywhere except on that specific device. If you want to sign in on multiple devices, you have to set up Hello on each device.
  • PIN is local to the device
    A password is transmitted to the server -- it can be intercepted in transmission or stolen from a server. A PIN is local to the device -- it isn't transmitted anywhere and it isn't stored on the server. When the PIN is created, it establishes a trusted relationship with the identity provider and creates an asymmetric key pair that is used for authentication. When you enter your PIN, it unlocks the authentication key and uses the key to sign the request that is sent to the authenticating server.
  • PIN is backed by hardware
    The Hello PIN is backed by a Trusted Platform Module (TPM) chip, which is a secure crypto-processor that is designed to carry out cryptographic operations. The chip includes multiple physical security mechanisms to make it tamper resistant, and malicious software is unable to tamper with the security functions of the TPM. All Windows 10 Mobile phones and many modern laptops have TPM.

    User key material is generated and available within the Trusted Platform Module (TPM) of the user device, which protects it from attackers who want to capture the key material and reuse it. Because Hello uses asymmetric key pairs, users credentials can't be stolen in cases where the identity provider or websites the user accesses have been compromised.

    The TPM protects against a variety of known and potential attacks, including PIN brute-force attacks. After too many incorrect guesses, the device is locked.
  • PIN can be complex
    The Windows Hello for Business PIN is subject to the same set of IT management policies as a password, such as complexity, length, expiration, and history. Although we generally think of a PIN as a simple four-digit code, administrators can set policies for managed devices to require a PIN complexity similar to a password. You can require or block: special characters, uppercase characters, lowercase characters, and digits.
  • What if someone steals the laptop or phone?
    To compromise a Windows Hello credential that TPM protects, an attacker must have access to the physical device, and then must find a way to spoof the user's biometrics or guess his or her PIN—and all of this must be done before TPM anti-hammering protection locks the device. You can provide additional protection for laptops that don't have TPM by enabling BitLocker and setting a policy to limit failed sign-ins.
  • Why do you need a PIN to use biometrics?
    Windows Hello enables biometric sign-in for Windows 11: fingerprint, iris, or facial recognition. When you set up Windows Hello, you're asked to create a PIN first. This PIN enables you to sign in using the PIN when you can't use your preferred biometric because of an injury or because the sensor is unavailable or not working properly
 
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My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Ok. For those of you who has not seen this error IRL, I have recreated the error on my PC, and here are 3 pictures (danis text on picture, I had google tranlate them to English
This is the screen showing where you normally type your PIN or your password:
pic0.jpg
Text on picture is this:
Your PIN is no longer available due to a change in the security settings of this device. Click to reconfigure your PIN

Configure my PIN
"Configure my PIN" is the ONLY possibility on this screen.

When I click on "Configure my PIN", This is showing:
pic1.jpg

"Just a moment..."

And after 2-3 seconds this showed up:
pic2.jpg
Would you search for an APP in APP Store? says the window. But nomatter if I click yes or no, it just went back to the first picture.

I might have a faulty mobo or something else is wrong, because this happend after a BIOS flash. I then flashed back to the former BIOS, and restored my Bootdrive completely with an Acronis Image backup. The same error!!!!!
I then installed a new Windows, it worked just fine. Tried to disable TPM (look at #16), and the error was there again in the login screen. But this time a new window opened when I clicked at "Configure my PIN", and it did let me make a new PIN that worked.Made a backup with Acronis. Restored the earlier backup, same error again! I then tried to restore older and older backups, and 1 backup from 5/12 did the same as the newinstalled windows. It showed the window where I could change the PIN, and then I was up and running again (did have to make some updates to Windows aso).
To recreate this error for this post, all I had to do was to change a key-value in TPM in BIOS, the error then came. Changing the value back to originally did NOT restore the PC. The error was still there, so I had to click on "Configure my PIN" once more (with a jumping heart for it to work!), it did, and this post is the result. It is correct, that there are some values in the ngc folder:
1639593705305.png
Here are the values from my WORKING backup.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuild
    CPU
    Core i5 14600K
    Motherboard
    ASUS PRIME z790-A WiFi
    Memory
    Corsair Vengeance DDR5-5600 - 32GB - CL36
    Graphics Card(s)
    MSI RTX 3090 GamerX Trio
    Sound Card
    SoundBlaster AE5
    Monitor(s) Displays
    ASUS ROG PG32UQ
    Screen Resolution
    3840x2160p
    Hard Drives
    Samsung 970 EVO NVMe 500Gbyte
    Adata XPG GAMMIX S11 Pro 1Tbyte
    Adata XPG GAMMIX S11 Pro 2Tbyte
    Hitachi 8Tbyte HDD
    PSU
    RIOTORO Enigma G2 PSU 850W 80+ Gold FM
    Case
    Fractal R5 Black Edition
    Cooling
    Noctua NH15D
    Keyboard
    Logitech G915 LightSpeed
    Mouse
    Logitecg G900 LightSpeed
    Internet Speed
    1000/1000
    Browser
    Chrome
    Antivirus
    BitDefender
    Other Info
    Mostly build for gaming.
Good tip, next time I encounter this problem, I will try to take ownership of the folder to see, if it allows me to change PIN.
Code:
takeown /f C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:f
P.S. I always update BIOS without turning on the PC, I guess that is not the proper way to do it, in Windows 11 that is.
 

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My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3600 & No fTPM (07/19)
    Motherboard
    MSI B450 TOMAHAWK 7C02v1E & IFX TPM (07/19)
    Memory
    4x 8GB ADATA XPG GAMMIX D10 DDR4 3200MHz CL16
    Graphics Card(s)
    MSI Radeon RX 580 ARMOR 8G OC @48FPS (08/19)
    Sound Card
    Creative Sound Blaster Z (11/16)
    Monitor(s) Displays
    24" AOC G2460VQ6 (01/19)
    Screen Resolution
    1920×1080@75Hz & FreeSync (DisplayPort)
    Hard Drives
    ADATA XPG GAMMIX S11 Pro SSD 512GB (07/19)
    PSU
    Seasonic M12II-520 80 Plus Bronze (11/16)
    Case
    Lian Li PC-7NB & 3x Noctua NF-S12A FLX@700rpm (11/16)
    Cooling
    CPU Cooler Noctua NH-U12S@700rpm (07/19)
    Keyboard
    HP Wired Desktop 320K + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    400/40 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge (No FB/Google) & Brave for YouTube & LibreWolf for FB
    Antivirus
    NoAV & Binisoft WFC & NextDNS
    Other Info
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
Dell has just released a new BIOS update 1.11 I was a bit unsure of it but it installed on 11 absolutely fine. The machine was originally on 10 then updated to 11 through Windows Update
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M18 R1
    CPU
    13th Gen Core i9 13900HX
    Memory
    32GB DDR5 @4800MHz 2x16GB
    Graphics Card(s)
    Geforce RTX 4090HX 16GB
    Sound Card
    Nvidia HD / Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    25660 X 1600
    Hard Drives
    C: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    D: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    Case
    Dark Metallic Moon
    Keyboard
    Alienware M Series per-key AlienFX RGB
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer Killer AX1690 Wi-Fi Network Adaptor Wi-Fi 6E
    Bluetooth 5.2
    Alienware Z01G Graphic Amplifier
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen i-9 10900 K
    Memory
    32Gb Dual Channel DDR4 @ 8843MHz
    Graphics card(s)
    Nvidia RTX 2080 Super
    Sound Card
    Nvidia
    Screen Resolution
    1920 x 1080
    Hard Drives
    Hard Drive C: Samsung 2TB SSD PM981a NVMe
    Hard Drive D:Samsung 2TB SSD 970 EVO Plus
    Mouse
    Alienware 610M
    Browser
    Chrome
    Antivirus
    Norton
Ok, so I'm red faced :oops: and humbly eating my words...
Actually, the pin is stored in Windows and has nothing to do with TPM use. Nor would a BIOS reset, or update change/reset it.

Anyway, in my experience with BIOS resets/updates (updating my BIOS after this post), I've never had to reset or re-create a PIN. We'll, see if this is still true :wink:

Allow me a caveat though as this really is a first! It's the first BIOS change I did under Windows 11. And this new Gigabyte release for my Gigabyte Aorus Z390 Xtreme is different from others and is irreversible as shown in the release notes...
  1. Checksum : E3F9
  2. Major vulnerabilities updates, customers are strongly encouraged to update to this release at the earliest.
    Credits to "Assaf Carlsbad and Itai Liba from SentinelOne"
  3. Introduce capsule BIOS support starting this version.
    Customers will NOT be able to reverse to previous BIOS version due to major vulnerabilities concerns
    .

In a nutshell it features vulnerability fixes and also introduces new tech, which at the end of the day DID require me to recreate a new PIN with Windows telling me "Your PIN is no longer available due to a change to the security on this device. Click to set up your PIN again."

20211215_134537[1].jpg

This is a first for me, and I don't know if it's a Windows 11 thing, a new BIOS thing, or both. But yes... I DID have to re-create my Pin :sick:

Apologies, I've been proven wrong here.

However, this still stands (for now). And the last BIOS update for my Lenovo was 7/15/2021. Windows 11 Dev channel installed Oct.
But I know for fact, that when my Lenovo ThinkPad Yoga X1, or Asus Zenbook Prime gets/got a BIOS update my Pin didn't change or get wiped.

BTW, that "Capsule BIOS support" thing sounds like an introduction to BIOS updates through Windows Update. But the article I read is somewhat clear as mud to me - Windows UEFI firmware update platform - Windows drivers
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
I have no idea since I didn't troubleshoot your laptop. But I know for fact, that when my Lenovo ThinkPad Yoga X1, or Asus Zenbook Prime gets/got a BIOS update my Pin didn't change or get wiped.

The fact is Windows puts the login credentials in an Ngc folder on the OS. That that folder isn't wiped away or altered after a BIOS update or reset. If you need a deep dive white paper on the how's and why's, I'm afraid I don't have that. It's all black box to me.
My pin didn't get changed or deleted. I just had a hit or miss when trying to login. When I got the error about my pin not being recognized I was able to use my password. After I cleared the TPM in the Bios the login screen only asked for my password. I had to setup my pin number in my MS account again. My laptop never had trouble using the pin after that.

Edit: I posted this before I read your other post.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
On ASUS motherboards, you need to rename the BIOS file before you try to flash the BIOS.
oh i know. It still fails. I've never had any problems updating the BIOS until Windows 11. . I'll try again the next time I do a fresh install. . . lol
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2 v22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built Myself in 2013
    CPU
    AMD Ryzen 1800X 8-Core @ 3.60GHz
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB G.Skill Trident Z RGB Series
    Graphics Card(s)
    AMD Radeon RX 580 8GB GDDR5
    Sound Card
    On Board
    Monitor(s) Displays
    Samsung 27" , PLANAR 22", eMachine 22"
    Screen Resolution
    1920 X 1080
    Hard Drives
    ~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~ P34A60 512GB NVMe PCIe Gen3x4 M.2
    ~ 3TB WD Red HDD (extra storage)
    ~ SanDisk 250GB SSD
    ~ 2 X 1TB HDD
    ~~~~~~~~~~
    PSU
    Corsair RM850 Fully Modular (850watts)
    Case
    NZXT Phantom 630 CA-PH630-W1
    Cooling
    CORSAIR iCUE H100i RGB PRO XT
    Keyboard
    Logitech K860
    Mouse
    Logitech MX Master
    Internet Speed
    752Mbps (Download) / 537Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    *This is my Main Computer That I use*
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus
    CPU
    AMD A10-5700 APU @ 3.40Ghz
    Motherboard
    Asus CM1745
    Memory
    8GB
    Graphics card(s)
    AMD Radeon R7 350x GDDR5 4 GB
    Sound Card
    On Board
    Monitor(s) Displays
    Dual Monitor Setup ONN 22" Monitors
    Screen Resolution
    1920 X 1080
    Hard Drives
    ~~~~~~~~
    250GB SSD

    500GB HDD
    ~~~~~~~~
    PSU
    350Watt PSU
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    752Mbps (Download) / 537Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    *Computer for Weather Software*
When you buy or get a motherboard in the BIOS, TPM is not included or you have to turn on security yourself, at least that's how it was with me i was never in the BIOS on the ASUS motherboard rename the BIOS file and everything was always ok.
 

My Computer

System One

  • OS
    Win11 PRO
    Computer type
    PC/Desktop
    Manufacturer/Model
    AsRock
    CPU
    Ryzen Threadripper 1920x
    Motherboard
    AsRock Fatal1ty
    Memory
    Hyperx 32GB 3600Mhz
    Graphics Card(s)
    Asus GeForce TURBO RTX 2080Ti 11GB
    Sound Card
    matheboard and Logitech G933 Gaming Headset
    Monitor(s) Displays
    ASUS 28"
    Screen Resolution
    3840 x 2160
    Hard Drives
    ssd m2 970, 960, ssd 840 EVO 1TB, 4 x 4TB HDD
    PSU
    corsair 1200W
    Case
    big tower
    Cooling
    corsair H150IPro
    Keyboard
    logitech k800
    Mouse
    logitech G603
    Internet Speed
    download 200 Mbps upload 100 Mbps
    Browser
    Maxthon
    Antivirus
    avira
Good tip, next time I encounter this problem, I will try to take ownership of the folder to see, if it allows me to change PIN.
Code:
takeown /f C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:f
P.S. I always update BIOS without turning on the PC, I guess that is not the proper way to do it, in Windows 11 that is.

For the record, I didn't have any pin problems other than I had create a new one since the old pin got wiped during the BIOS update.

I don't do BIOS updates through Windows, and Gigabyte doesn't provide those kinds of files anyway... usually in .exe form. I always do them from the BIOS. Just load the update files on a USB thumb drive and let Q-Flash do its thing from the BIOS. No reliance on Windows :)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
oh i know. It still fails. I've never had any problems updating the BIOS until Windows 11. . I'll try again the next time I do a fresh install. . . lol
I don't see why Windows 11 would prevent a BIOS update. A BIOS update should be before Windows boots. Are you running a program in Win 11 to update the BIOS?
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Exactly.
Bios updates are so easy anymore, you just let it find the new Bios itself and it will do it all on its own.
1st thing you do is check your support page to see if there`s a newer Bios.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Skylake Special X299
    CPU
    Intel Core i9 9900X
    Motherboard
    Asus ROG Strix X299-E Gaming II
    Memory
    GSkill Trident Z RGB 32GB 3600 16-16-16-36 (F4-3600C16Q-32GTZR)
    Graphics Card(s)
    EVGA RTX 3080 12GB FTW3 Ultra Gaming (12G-P5-4877-KL)
    Sound Card
    Supreme FX
    Monitor(s) Displays
    Asus PG279Q
    Screen Resolution
    2560 x 1440 165Hz
    Hard Drives
    Samsung 980 Pro 500GB x2, Seagate Barracuda 4TB x2, Western Digital Black 4TB x1
    PSU
    EVGA 1200 P2, EVGA Black Custom Braided Cables
    Case
    Thermaltake View 31 Tempered Glass Limited Edition
    Cooling
    Corsair H115i, Thermal Grizzly Kryonaut
    Keyboard
    Logitech G910 Orion Spark
    Mouse
    Logitech G700s, Asus ROG GX860 Buzzard
    Internet Speed
    Verizon Fios Quantum Gateway 75/75
    Browser
    Edge
    Antivirus
    Windows Defender, Malwarebytes 4.5.2
    Other Info
    Thermaltake Riing Duo 14 x3, Thermaltake Riing Plus 14 x2, Corsair HS70 Pro Wireless Headset
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Skylake Special Z170
    CPU
    Intel Core i7 6700K
    Motherboard
    Asus Sabertooth Z170 Mark 1
    Memory
    GSkill Trident Z RGB 16GB 3600 16-16-16-36 (F4-3600C16D-16GTZR)
    Graphics card(s)
    EVGA GTX 980 Ti SC x2, EVGA Pro SLI Bridge
    Sound Card
    Realtek High Definition
    Monitor(s) Displays
    AOC G2460PG
    Screen Resolution
    1920 x 1080 144Hz
    Hard Drives
    Samsung 870 Evo 500GB, Seagate Barracuda 4TB x2
    PSU
    EVGA 1000 P2, EVGA White Custom Braided Cables
    Case
    Corsair Vengeance C70 Gunmetal Black
    Cooling
    Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
    Mouse
    Logitech G500s
    Keyboard
    Logitech G910 Orion Spectrum
    Internet Speed
    Verizon Fios Quantum Gateway 75/75
    Browser
    Edge
    Antivirus
    Windows Defender, Malwarebytes 4.5.2
    Other Info
    Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp
I don't see why Windows 11 would prevent a BIOS update. A BIOS update should be before Windows boots. Are you running a program in Win 11 to update the BIOS?
No, i'm doing it the correct way. . I'll boot to BIOS, then do it as I always have. . . It just won't update.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2 v22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built Myself in 2013
    CPU
    AMD Ryzen 1800X 8-Core @ 3.60GHz
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB G.Skill Trident Z RGB Series
    Graphics Card(s)
    AMD Radeon RX 580 8GB GDDR5
    Sound Card
    On Board
    Monitor(s) Displays
    Samsung 27" , PLANAR 22", eMachine 22"
    Screen Resolution
    1920 X 1080
    Hard Drives
    ~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~ P34A60 512GB NVMe PCIe Gen3x4 M.2
    ~ 3TB WD Red HDD (extra storage)
    ~ SanDisk 250GB SSD
    ~ 2 X 1TB HDD
    ~~~~~~~~~~
    PSU
    Corsair RM850 Fully Modular (850watts)
    Case
    NZXT Phantom 630 CA-PH630-W1
    Cooling
    CORSAIR iCUE H100i RGB PRO XT
    Keyboard
    Logitech K860
    Mouse
    Logitech MX Master
    Internet Speed
    752Mbps (Download) / 537Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    *This is my Main Computer That I use*
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus
    CPU
    AMD A10-5700 APU @ 3.40Ghz
    Motherboard
    Asus CM1745
    Memory
    8GB
    Graphics card(s)
    AMD Radeon R7 350x GDDR5 4 GB
    Sound Card
    On Board
    Monitor(s) Displays
    Dual Monitor Setup ONN 22" Monitors
    Screen Resolution
    1920 X 1080
    Hard Drives
    ~~~~~~~~
    250GB SSD

    500GB HDD
    ~~~~~~~~
    PSU
    350Watt PSU
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    752Mbps (Download) / 537Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    *Computer for Weather Software*
Just to continue this thread...

- I installed Windows 11 associated to a Microsoft account and set up a PIN.
- I updated the BIOS on this Gigabyte UD AX DDR4 mainboard.
- Now Windows is telling me that the PIN is not available and the only option is to set up a new PIN.
- I go through the process of logging into the Microsoft account, and it wants to send a code to an email address. I do not have access to the email password (This is not my machine).
- I go into the BIOS settings a disable/clear the TPM settings.
- Now I'm told that "Something happened and your PIN is unavailable". Clicking the provided link just puts me back at the clock screen.
- I go back to the BIOS settings and enable the TPM.
- Windows still tells me that the PIN is not available and clicking the provided link just puts me back at the clock screen. No options are available at all to correct the issue.

What do I do at this point? All I can think of is wipe the machine and start over again.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    C.S.D.
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    LG QNED75URA 43" TV
    Screen Resolution
    3840x2160
    Hard Drives
    One 1tb M.2 for Windows, one 500gb M.2 for Linux, and a 8 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    MSI liquid cooling
    Keyboard
    Cherry Stream wireless
    Mouse
    Logitech G305
    Internet Speed
    1Gbit/100mb
    Browser
    Edge
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive
Just to continue this thread...

- I installed Windows 11 associated to a Microsoft account and set up a PIN.
- I updated the BIOS on this Gigabyte UD AX DDR4 mainboard.
- Now Windows is telling me that the PIN is not available and the only option is to set up a new PIN.

What do I do at this point? All I can think of is wipe the machine and start over again.
Yeah, that's part of the new Windows Hello system in Windows 11. And yes, updating the BIOS will force a Pin reset. See this thread

On the screen telling you about your pin, click "Sign-in options" and it should allow you to use your password, and I believe you'll be presented with a Window asking your to create a pin. Doing so will allow you into the system. See post #6 of that thread (better yet post #25 of this thread)

And yes, despite my other thoughts there, this appears to be normal behavior when using a Microsoft account and Windows Hello.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
Just to continue this thread...

- I installed Windows 11 associated to a Microsoft account and set up a PIN.
- I updated the BIOS on this Gigabyte UD AX DDR4 mainboard.
- Now Windows is telling me that the PIN is not available and the only option is to set up a new PIN.
- I go through the process of logging into the Microsoft account, and it wants to send a code to an email address. I do not have access to the email password (This is not my machine).
- I go into the BIOS settings a disable/clear the TPM settings.
- Now I'm told that "Something happened and your PIN is unavailable". Clicking the provided link just puts me back at the clock screen.
- I go back to the BIOS settings and enable the TPM.
- Windows still tells me that the PIN is not available and clicking the provided link just puts me back at the clock screen. No options are available at all to correct the issue.

What do I do at this point? All I can think of is wipe the machine and start over again.

A stupid question, maybe:

It's not your machine. You don't have access to the email account of the owner.

Could you get on the phone with the owner to close the loop on the PIN reset?
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
Regardless of who owns the machine, the pin will have to be reset due to the BIOS update.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
On the screen telling you about your pin, click "Sign-in options" and it should allow you to use your password, and I believe you'll be presented with a Window asking your to create a pin. Doing so will allow you into the system. See post #6 of that thread (better yet post #25 of this thread)
Unfortunately, it let's me put in the password for the Microsoft account, then tells me it's going to send a code to an email access that I currently don't have access to.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    C.S.D.
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    LG QNED75URA 43" TV
    Screen Resolution
    3840x2160
    Hard Drives
    One 1tb M.2 for Windows, one 500gb M.2 for Linux, and a 8 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    MSI liquid cooling
    Keyboard
    Cherry Stream wireless
    Mouse
    Logitech G305
    Internet Speed
    1Gbit/100mb
    Browser
    Edge
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive
A stupid question, maybe:

It's not your machine. You don't have access to the email account of the owner.

Could you get on the phone with the owner to close the loop on the PIN reset?
I did try, with no luck, and it ended up getting too late to continue.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    C.S.D.
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    LG QNED75URA 43" TV
    Screen Resolution
    3840x2160
    Hard Drives
    One 1tb M.2 for Windows, one 500gb M.2 for Linux, and a 8 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    MSI liquid cooling
    Keyboard
    Cherry Stream wireless
    Mouse
    Logitech G305
    Internet Speed
    1Gbit/100mb
    Browser
    Edge
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive
Just to follow up, I ended up formatting the drive and installing Windows 11 again. All is good now.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    C.S.D.
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    LG QNED75URA 43" TV
    Screen Resolution
    3840x2160
    Hard Drives
    One 1tb M.2 for Windows, one 500gb M.2 for Linux, and a 8 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    MSI liquid cooling
    Keyboard
    Cherry Stream wireless
    Mouse
    Logitech G305
    Internet Speed
    1Gbit/100mb
    Browser
    Edge
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive
Unfortunately, it let's me put in the password for the Microsoft account, then tells me it's going to send a code to an email access that I currently don't have access to.
Never mind, I see you took the back door to solve the issue so.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.

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