White screen with green "icons" after login ???


I

IROC_Chick

New member
Local time
7:56 AM
Posts
6
OS
Windows 11
Has anyone ever had this screen appear after logging onto Windows 11?
Working fine night before and today nothing. I'm so ticked off right now.
I can restart into safe mode but don't know how to get normal windows back.
Stupid system displays some text for a nanosecond, then this.
Is my only option to reset?


20230711_223250.jpg
 
Windows Build/Version
Windows 11 Pro 22H2 Build 22621.1992

My Computer My Computer

At a glance

Windows 1116GBIntel Iris
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Acer TravelMate P215-53
Memory
16GB
Graphics Card(s)
Intel Iris
Antivirus
Bitdefencer Total
Have you tried pressing the Esc key?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProAMD Ryzen 9 8945HS32GB DDR5 SO-DIMMIntegrated AMD Radeon 780M (4.00 GHz)
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    GMKtec K11
    CPU
    AMD Ryzen 9 8945HS
    Memory
    32GB DDR5 SO-DIMM
    Graphics Card(s)
    Integrated AMD Radeon 780M (4.00 GHz)
    Monitor(s) Displays
    Benq 2250HM
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 TB PCIe 4.0 NVMe M.2 SSD

  • At a glance

    Windows 11 HomeIntel® Core™ Ultra 7 - 255H processor16 GB LPDDR5 SDRAMIntel Arc 140T onboard graphics
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook 14 OLED 14" Laptop - UX3405CA-QL192W
    CPU
    Intel® Core™ Ultra 7 - 255H processor
    Memory
    16 GB LPDDR5 SDRAM
    Graphics card(s)
    Intel Arc 140T onboard graphics
    Screen Resolution
    1920 x 1200 (16:10 WUXGA resolution) OLED Touchscreen
    Hard Drives
    1TB SSD
This looks like the Lock Screen. These 3 icons look like, login with a Password, Fingerprint or you can Lock the Computer.
Try pressing Enter.
 

My Computer My Computer

At a glance

Windows 11 Pro Insider 64 bit 25H2 26200.5742Intel Core i7 9700K 3.6016 GBnVidia GEForce RTX 2060 Super
OS
Windows 11 Pro Insider 64 bit 25H2 26200.5742
Computer type
PC/Desktop
Manufacturer/Model
Gigabyte Z390 UD
CPU
Intel Core i7 9700K 3.60
Motherboard
Gigabyte Z390 UD
Memory
16 GB
Graphics Card(s)
nVidia GEForce RTX 2060 Super
Sound Card
onboard
Monitor(s) Displays
Two 27" Dell 4K monitors
Screen Resolution
3840 x 2160
Hard Drives
M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
PSU
850w PSU
Case
Cyberpower PC
Cooling
Water cooled
Keyboard
Backlit Cyberpower gaming keyboard
Mouse
Backlit Cyberpower gaming mouse
Internet Speed
1 GB mbps
Browser
Brave
Antivirus
Windows Security
Looks like an overlay menu specific to your model of computer and it's specific software. Have you installed or updated anything recently?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 3400G16APU
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3400G
    Motherboard
    MSI b450 max
    Memory
    16
    Graphics Card(s)
    APU
    Monitor(s) Displays
    FHD HDMI Acer
    Screen Resolution
    FHD
    Hard Drives
    SG 2 TB and 1 TB BARRACUDA

  • At a glance

    Windows 10 + 7 64-bit + UbuntuAMD Phenom X4 97506GBNvidia 250 GTS
    Operating System
    Windows 10 + 7 64-bit + Ubuntu
    Computer type
    PC/Desktop
    CPU
    AMD Phenom X4 9750
    Motherboard
    M2N-SLI DELUXE
    Memory
    6GB
    Graphics card(s)
    Nvidia 250 GTS
    Sound Card
    Soundblaster Audigy
    Screen Resolution
    FHD
    Hard Drives
    Toshiba 1TB, 500GB SG, 1TB SG. OS per drive
Have you tried clicking the unlock button?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Enterprise 25H2 26200 7462Intel XEON E5-2699 v364GB Teamgroup UD4-3600NVIDIA GeForce GTX 1080 Ti
    OS
    Windows 11 Enterprise 25H2 26200 7462
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    ACER X34 Predator
    Screen Resolution
    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
    PSU
    GameMax Pro
    Case
    Fractal Design
    Cooling
    Corsair H110iGT + 6 140mm Fans
    Keyboard
    Corsair K4
    Mouse
    G-Skill G502
    Internet Speed
    300MBs
    Browser
    Chrome
    Antivirus
    OEM
    Other Info
    ASUS RT-AC87U Router

  • At a glance

    25H2 26200.50748GB
    Operating System
    25H2 26200.5074
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X555LA
    Memory
    8GB
    Browser
    Chrome
    Antivirus
    OEM
Thank you everyone! Unfortunately the problem is still there.

I've pressed every key on the keyboard and nothing changes. If I CTRL-ALT-DEL and try to open Task Manager, it opens but behind the white screen. When I try to ALT-TAB between windows, the two windows shown are Task Manager and Microsoft Account which is just a black square. I'm going to try to set up a local account on machine in safe mode to see if problem persists. I've also msconfig and turned off all non-microsoft services as well as start up items with no change.
 

My Computer My Computer

At a glance

Windows 1116GBIntel Iris
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Acer TravelMate P215-53
Memory
16GB
Graphics Card(s)
Intel Iris
Antivirus
Bitdefencer Total
Does the blurred rectangle in your screenshot show anything or is it just your account information/personal details which have been redacted?
Are you currently in safe mode? Are you having problems returning to normal log in after using safe mode?
Does the problem remain in safe mode?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 64bit6th Gen Intel Core i7-6700HQ Quad Core proces...16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video ...
    OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.

  • At a glance

    IOS 14.6
    Operating System
    IOS 14.6
    Computer type
    Tablet
    Manufacturer/Model
    Apple
Bastet ...
Blurred rectangle could contain some text, but it flashes by so fast all I can see is a "D" or "O" ???
I'm able to use the machine in safe mode - currently using my old slow girl (painful but it works).
After using safe mode, I cannot boot normal even after I turned off all start up items that were not MS related.
Safe mode seems to work for the most part.
Thank you!
 

My Computer My Computer

At a glance

Windows 1116GBIntel Iris
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Acer TravelMate P215-53
Memory
16GB
Graphics Card(s)
Intel Iris
Antivirus
Bitdefencer Total
Easiest way to reach safe mode:
Restart while holding Shift then choose Troubleshoot>Advanced Options>Startup Settings choose 4 (safe mode) or 5 (safe mode with networking).
This can be done from the real log in screen.
Once fixes/checks are completed then restarting the pc will return you to normal mode.
Is the pc stuck in safe mode?
Try booting your machine with Windows 10 installation media
At the Install screen, click on "Repair" on the lower left.
Then Troubleshoot.
Advanced.
Command Prompt with Admin.
Select Command Prompt and type in the following:
bcdedit /deletevalue {default} safeboot
If that gives an error, use:
bcdedit /deletevalue {current} safeboot

Can you record the screen with a mobile phone then try & see what the message says?
Do you have any O & O software installed? Say ShutUP or Systpectr? Any other Remote Desktop software?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 64bit6th Gen Intel Core i7-6700HQ Quad Core proces...16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video ...
    OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.

  • At a glance

    IOS 14.6
    Operating System
    IOS 14.6
    Computer type
    Tablet
    Manufacturer/Model
    Apple
I don't have any trouble getting to safe mode - that is the only mode that works. I'm going to record the screen at startup to see if I can capture the message. Brilliant idea - so logical I feel dumb for not thinking of it myself LOL. Will report back later. Thanks!
 

My Computer My Computer

At a glance

Windows 1116GBIntel Iris
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Acer TravelMate P215-53
Memory
16GB
Graphics Card(s)
Intel Iris
Antivirus
Bitdefencer Total
Hopefully the video will shed some light on what the program is.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 64bit6th Gen Intel Core i7-6700HQ Quad Core proces...16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video ...
    OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.

  • At a glance

    IOS 14.6
    Operating System
    IOS 14.6
    Computer type
    Tablet
    Manufacturer/Model
    Apple
Interesting ... this is the text verbatim as it appears for a nanosecond just below the blue square in the top left:

Do you want to keep storing your face or
fingerprint data on this PC?
-----------------------------------------------------
| Yes, sign in with my face or fingerprint |
| Keep storing my data so I can sign in to this |
| PC with Windows Hello or fingerprint |
| recognition. |
-----------------------------------------------------

Now that I have this information, I found this KB from MS >> KB5028763: You are asked to “Choose if you want to keep signing in with your face or fingerprint” - Microsoft Support.

Now I have to figure out how to get it to accept a "no" answer and move on OR remove my fingerprint while in safe mode (hopefully it will eventually appear, but it is still spinning on sign-in options in safe mode :( ). I've been using PIN so long I don't remember what finger I used and no matter which one I swipe, it does nothing when that screen appears.

I'll post a solution if I find one, but would be happy if someone posts a solution also. Thanks!!!
 

My Computer My Computer

At a glance

Windows 1116GBIntel Iris
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Acer TravelMate P215-53
Memory
16GB
Graphics Card(s)
Intel Iris
Antivirus
Bitdefencer Total
My solution comes as a fluke. When looking at the screenshot in the MS KB article I posted earlier, I figured if I tab, space, tab, tab, enter, I should make it through. Since that did not work, I just got mad and started shift-tabbing which got me into a little window in the lower left of the white graphic that had something about location, on which I was able to click continue.

Then the options to say yes or no showed up and I was able to pick no and then next and voila - I'm back in. I don't understand why the display on this stupid message distorted so badly, but I'm back in and all is working again. If someone else comes across this thread in the future and needs more detail I can try to add more then. Thanks Virginia/Bastet for pointing me in the right direction to record the screen. Without waking me up with a simple solution, I would have never found what I needed. :)
 

My Computer My Computer

At a glance

Windows 1116GBIntel Iris
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Acer TravelMate P215-53
Memory
16GB
Graphics Card(s)
Intel Iris
Antivirus
Bitdefencer Total
Great news. :-) (y) And you’re welcome.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 64bit6th Gen Intel Core i7-6700HQ Quad Core proces...16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video ...
    OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.

  • At a glance

    IOS 14.6
    Operating System
    IOS 14.6
    Computer type
    Tablet
    Manufacturer/Model
    Apple
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