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Solved Wifi button is missing on my mom's laptop, even factory resetting doesn't help at all.
A simple diagnostics step.
noted. thanks!
OS
Windows 11 Home Single Language
Computer type
Laptop
Manufacturer/Model
Acer Aspire 5 Slim
CPU
Intel Core i3 1115G4
Motherboard
TGL
Memory
DDR4
Graphics Card(s)
NVIDIA GeForce MX350
Sound Card
Intel Tiger Lake-U/Y PCH-LP - cAVS
Monitor(s) Displays
1
Screen Resolution
1366x768
Hard Drives
INTEL SSDPEKNU512GZ
Browser
Google Chrome
OS
Windows 11 Home Single Language
Computer type
Laptop
Manufacturer/Model
Acer Aspire 5 Slim
CPU
Intel Core i3 1115G4
Motherboard
TGL
Memory
DDR4
Graphics Card(s)
NVIDIA GeForce MX350
Sound Card
Intel Tiger Lake-U/Y PCH-LP - cAVS
Monitor(s) Displays
1
Screen Resolution
1366x768
Hard Drives
INTEL SSDPEKNU512GZ
Browser
Google Chrome
Well-known member
Pro User
VIP
Another option is to connect to the router using a cable for now. At least so you get the computer setup and activated...then you can start diagnosing the WiFi issue. But you can't do diagnostics easily while you're in Windows final setup stage.
OS
Windows 11 Pro 23H2 build 10.0.22631.5189 (Release Channel) / Linux Mint 22.1 Cinnamon
Computer type
Laptop
Manufacturer/Model
Lenovo A485
CPU
Ryzen 7 2700U Pro
Motherboard
Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
Memory
32GB
Graphics Card(s)
iGPU Vega 10
Sound Card
Realtek
Monitor(s) Displays
14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
Screen Resolution
FHD + FHD + 1440p
Hard Drives
Intel 660p m.2 nVME PCIe3.0 x2 512GB
PSU
65W
Keyboard
Thinkpad / Logitech MX Keys
Mouse
Logitech MX Master 2S
Internet Speed
600/300Mbit
Browser
Edge (Chromium)
Antivirus
Windows Defender
Other Info
SecureBoot: Enabled
Operating System
Windows 11 Pro 23H2 build 10.0.22631.5189(Release Preview Channel)
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
i7-7700k @4.8GHz
Motherboard
Asus PRIME Z270-A
Memory
32GB 2x16GB 2133MHz CL15
Graphics card(s)
EVGA GTX1080Ti FTW 11GB
Sound Card
Integrated
Monitor(s) Displays
32" 10-bit Asus PB328Q
Screen Resolution
WQHD 2560x1440
Hard Drives
512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
PSU
850W
Case
Fractal Design Define 7
Cooling
Noctua NH-D15 chromax.black
Mouse
Logitech MX Master 2S
Keyboard
Logitech MX Keys
Internet Speed
600/300Mbit
Browser
Edge (Cromium)
Antivirus
Windows Defender
Other Info
AC WiFi Card
KS farmboy, USN, Ret. ATC
Pro User
VIP
I had another thought but failed to mention it, on Notebooks be sure to locate the switch or key combinations that can hardware toggle Off and On for the Wireless adapter, if Off it usually won't show in the OS.
OS
Win11 Pro RTM Version 24H2 Build 26100.4202
Computer type
Laptop
Manufacturer/Model
Dell Vostro 3400
CPU
Intel Core i5 11th Gen. 2.40GHz
Memory
12GB
Hard Drives
256GB SSD NVMe M.2
Operating System
Win11 Pro RTM Version 24H2 Build 26100.4202
Computer type
PC/Desktop
Manufacturer/Model
Dell Vostro 5890
CPU
Intel Core i5 10th Gen. 2.90GHz
Memory
16GB
Graphics card(s)
Onboard, no VGA, using a DisplayPort-to-VGA adapter
Monitor(s) Displays
24" Dell
Hard Drives
512GB SSD NVMe, 4TB Seagate HDD
Browser
Firefox, Edge
Antivirus
Windows Defender/Microsoft Security
I had another thought but failed to mention it, on Notebooks be sure to locate the switch or key combinations that can hardware toggle Off and On for the Wireless adapter, if Off it usually won't show in the OS.
did you mean the F2 button?
OS
Windows 11 Home Single Language
Computer type
Laptop
Manufacturer/Model
Acer Aspire 5 Slim
CPU
Intel Core i3 1115G4
Motherboard
TGL
Memory
DDR4
Graphics Card(s)
NVIDIA GeForce MX350
Sound Card
Intel Tiger Lake-U/Y PCH-LP - cAVS
Monitor(s) Displays
1
Screen Resolution
1366x768
Hard Drives
INTEL SSDPEKNU512GZ
Browser
Google Chrome
Well-known member
Pro User
VIP
did you mean the F2 button?
yes
OS
Windows 11 Pro 23H2 build 10.0.22631.5189 (Release Channel) / Linux Mint 22.1 Cinnamon
Computer type
Laptop
Manufacturer/Model
Lenovo A485
CPU
Ryzen 7 2700U Pro
Motherboard
Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
Memory
32GB
Graphics Card(s)
iGPU Vega 10
Sound Card
Realtek
Monitor(s) Displays
14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
Screen Resolution
FHD + FHD + 1440p
Hard Drives
Intel 660p m.2 nVME PCIe3.0 x2 512GB
PSU
65W
Keyboard
Thinkpad / Logitech MX Keys
Mouse
Logitech MX Master 2S
Internet Speed
600/300Mbit
Browser
Edge (Chromium)
Antivirus
Windows Defender
Other Info
SecureBoot: Enabled
Operating System
Windows 11 Pro 23H2 build 10.0.22631.5189(Release Preview Channel)
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
i7-7700k @4.8GHz
Motherboard
Asus PRIME Z270-A
Memory
32GB 2x16GB 2133MHz CL15
Graphics card(s)
EVGA GTX1080Ti FTW 11GB
Sound Card
Integrated
Monitor(s) Displays
32" 10-bit Asus PB328Q
Screen Resolution
WQHD 2560x1440
Hard Drives
512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
PSU
850W
Case
Fractal Design Define 7
Cooling
Noctua NH-D15 chromax.black
Mouse
Logitech MX Master 2S
Keyboard
Logitech MX Keys
Internet Speed
600/300Mbit
Browser
Edge (Cromium)
Antivirus
Windows Defender
Other Info
AC WiFi Card
sadly when i press the F2 button in my vivobook it does nothing bc it's designed to work that way. but when i pressed it on my current acer laptop it worked.
OS
Windows 11 Home Single Language
Computer type
Laptop
Manufacturer/Model
Acer Aspire 5 Slim
CPU
Intel Core i3 1115G4
Motherboard
TGL
Memory
DDR4
Graphics Card(s)
NVIDIA GeForce MX350
Sound Card
Intel Tiger Lake-U/Y PCH-LP - cAVS
Monitor(s) Displays
1
Screen Resolution
1366x768
Hard Drives
INTEL SSDPEKNU512GZ
Browser
Google Chrome
Well-known member
Pro User
VIP
sadly when i press the F2 button in my vivobook it does nothing bc it's designed to work that way. but when i pressed it on my current acer laptop it worked.
Press FN + F2
OS
Windows 11 Pro 23H2 build 10.0.22631.5189 (Release Channel) / Linux Mint 22.1 Cinnamon
Computer type
Laptop
Manufacturer/Model
Lenovo A485
CPU
Ryzen 7 2700U Pro
Motherboard
Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
Memory
32GB
Graphics Card(s)
iGPU Vega 10
Sound Card
Realtek
Monitor(s) Displays
14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
Screen Resolution
FHD + FHD + 1440p
Hard Drives
Intel 660p m.2 nVME PCIe3.0 x2 512GB
PSU
65W
Keyboard
Thinkpad / Logitech MX Keys
Mouse
Logitech MX Master 2S
Internet Speed
600/300Mbit
Browser
Edge (Chromium)
Antivirus
Windows Defender
Other Info
SecureBoot: Enabled
Operating System
Windows 11 Pro 23H2 build 10.0.22631.5189(Release Preview Channel)
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
i7-7700k @4.8GHz
Motherboard
Asus PRIME Z270-A
Memory
32GB 2x16GB 2133MHz CL15
Graphics card(s)
EVGA GTX1080Ti FTW 11GB
Sound Card
Integrated
Monitor(s) Displays
32" 10-bit Asus PB328Q
Screen Resolution
WQHD 2560x1440
Hard Drives
512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
PSU
850W
Case
Fractal Design Define 7
Cooling
Noctua NH-D15 chromax.black
Mouse
Logitech MX Master 2S
Keyboard
Logitech MX Keys
Internet Speed
600/300Mbit
Browser
Edge (Cromium)
Antivirus
Windows Defender
Other Info
AC WiFi Card
KS farmboy, USN, Ret. ATC
Pro User
VIP
did you mean the F2 button?
But do check as some Notebooks will have different settings such as Fn + another F key. The 2-year-old Notebook I'm on now doesn't have such a thing but does have 2 F keys [F5 and F9] with no additional marking so no hardware switch.
OS
Win11 Pro RTM Version 24H2 Build 26100.4202
Computer type
Laptop
Manufacturer/Model
Dell Vostro 3400
CPU
Intel Core i5 11th Gen. 2.40GHz
Memory
12GB
Hard Drives
256GB SSD NVMe M.2
Operating System
Win11 Pro RTM Version 24H2 Build 26100.4202
Computer type
PC/Desktop
Manufacturer/Model
Dell Vostro 5890
CPU
Intel Core i5 10th Gen. 2.90GHz
Memory
16GB
Graphics card(s)
Onboard, no VGA, using a DisplayPort-to-VGA adapter
Monitor(s) Displays
24" Dell
Hard Drives
512GB SSD NVMe, 4TB Seagate HDD
Browser
Firefox, Edge
Antivirus
Windows Defender/Microsoft Security
Well-known member
Pro User
VIP
From the laptop manual
OS
Windows 11 Pro 23H2 build 10.0.22631.5189 (Release Channel) / Linux Mint 22.1 Cinnamon
Computer type
Laptop
Manufacturer/Model
Lenovo A485
CPU
Ryzen 7 2700U Pro
Motherboard
Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
Memory
32GB
Graphics Card(s)
iGPU Vega 10
Sound Card
Realtek
Monitor(s) Displays
14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
Screen Resolution
FHD + FHD + 1440p
Hard Drives
Intel 660p m.2 nVME PCIe3.0 x2 512GB
PSU
65W
Keyboard
Thinkpad / Logitech MX Keys
Mouse
Logitech MX Master 2S
Internet Speed
600/300Mbit
Browser
Edge (Chromium)
Antivirus
Windows Defender
Other Info
SecureBoot: Enabled
Operating System
Windows 11 Pro 23H2 build 10.0.22631.5189(Release Preview Channel)
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
i7-7700k @4.8GHz
Motherboard
Asus PRIME Z270-A
Memory
32GB 2x16GB 2133MHz CL15
Graphics card(s)
EVGA GTX1080Ti FTW 11GB
Sound Card
Integrated
Monitor(s) Displays
32" 10-bit Asus PB328Q
Screen Resolution
WQHD 2560x1440
Hard Drives
512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
PSU
850W
Case
Fractal Design Define 7
Cooling
Noctua NH-D15 chromax.black
Mouse
Logitech MX Master 2S
Keyboard
Logitech MX Keys
Internet Speed
600/300Mbit
Browser
Edge (Cromium)
Antivirus
Windows Defender
Other Info
AC WiFi Card
OS
Windows 11 Home Single Language
Computer type
Laptop
Manufacturer/Model
Acer Aspire 5 Slim
CPU
Intel Core i3 1115G4
Motherboard
TGL
Memory
DDR4
Graphics Card(s)
NVIDIA GeForce MX350
Sound Card
Intel Tiger Lake-U/Y PCH-LP - cAVS
Monitor(s) Displays
1
Screen Resolution
1366x768
Hard Drives
INTEL SSDPEKNU512GZ
Browser
Google Chrome
Well-known member
Pro User
VIP
Was this just a click of a button fix or does the problem still persist? If solved, then please mark the thread as solved and thank Berton for mentioning the hardware switch. I didn't remember almost all Asus laptops has this feature.
OS
Windows 11 Pro 23H2 build 10.0.22631.5189 (Release Channel) / Linux Mint 22.1 Cinnamon
Computer type
Laptop
Manufacturer/Model
Lenovo A485
CPU
Ryzen 7 2700U Pro
Motherboard
Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
Memory
32GB
Graphics Card(s)
iGPU Vega 10
Sound Card
Realtek
Monitor(s) Displays
14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
Screen Resolution
FHD + FHD + 1440p
Hard Drives
Intel 660p m.2 nVME PCIe3.0 x2 512GB
PSU
65W
Keyboard
Thinkpad / Logitech MX Keys
Mouse
Logitech MX Master 2S
Internet Speed
600/300Mbit
Browser
Edge (Chromium)
Antivirus
Windows Defender
Other Info
SecureBoot: Enabled
Operating System
Windows 11 Pro 23H2 build 10.0.22631.5189(Release Preview Channel)
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
i7-7700k @4.8GHz
Motherboard
Asus PRIME Z270-A
Memory
32GB 2x16GB 2133MHz CL15
Graphics card(s)
EVGA GTX1080Ti FTW 11GB
Sound Card
Integrated
Monitor(s) Displays
32" 10-bit Asus PB328Q
Screen Resolution
WQHD 2560x1440
Hard Drives
512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
PSU
850W
Case
Fractal Design Define 7
Cooling
Noctua NH-D15 chromax.black
Mouse
Logitech MX Master 2S
Keyboard
Logitech MX Keys
Internet Speed
600/300Mbit
Browser
Edge (Cromium)
Antivirus
Windows Defender
Other Info
AC WiFi Card
Thank you guys for the solutions
@SlicEnDicE @Berton @kelper ! I am really appreciate that and i will try it out if i have time!
OS
Windows 11 Home Single Language
Computer type
Laptop
Manufacturer/Model
Acer Aspire 5 Slim
CPU
Intel Core i3 1115G4
Motherboard
TGL
Memory
DDR4
Graphics Card(s)
NVIDIA GeForce MX350
Sound Card
Intel Tiger Lake-U/Y PCH-LP - cAVS
Monitor(s) Displays
1
Screen Resolution
1366x768
Hard Drives
INTEL SSDPEKNU512GZ
Browser
Google Chrome
Well-known member
Pro User
VIP
Not all notebooks have have the keys or a separate hardware switch to turn the WiFi on or off. On the Dell XPS 15 9570, it's Fn+Print Screen.
OS
Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
Computer type
Laptop
Manufacturer/Model
Dell XPS 15 9570
CPU
Intel® Core™ i7-8750H 8th Gen 2.2Ghz up to 4.1Ghz
Motherboard
Dell XPS 15 9570
Memory
64GB using 2x32GB CL16 Mushkin redLine modules
Graphics Card(s)
Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
Sound Card
Realtek ALC3266-CG
Monitor(s) Displays
15.6" 4K Touch UltraHD 3840x2160 made by Sharp
Screen Resolution
3840x2160
Hard Drives
Toshiba KXG60ZNV1T02 NVMe 1TB SSD
PSU
Dell XPS 15 9570
Case
Dell XPS 15 9570
Cooling
Stock
Keyboard
Stock
Mouse
SwitftPoint ProPoint
Internet Speed
Comcast/XFinity 1.44Gbps/42.5Mbps
Browser
Microsoft EDGE (Chromium based) & Google Chrome
Antivirus
Windows Defender that came with Windows
Well-known member
Power User
VIP
May I suggest downloading Ubuntu on a USB stick and 'trying' it instead of installing. If wifi works, you know it's a Windows problem, not a hardware problem.
Good sound advice!
OS
WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, WIN 7 HOME (32 Bit), LINUX MINT
Computer type
PC/Desktop
Manufacturer/Model
DIY, ASUS, and DELL
CPU
Intel i7 6900K and i9-7960X / AMD 3800X (8 core)
Motherboard
ASUS X99E-WS USB 3.1 and ASUS X299 SAGE
Memory
128 GB CORSAIR DOMINATOR PLATINUM (B DIE)
Graphics Card(s)
NVIDIA 1070 and RTX 3070
Sound Card
Crystal Sound (onboard)
Monitor(s) Displays
single Samsung 30" 4K and 8" aux monitor
Screen Resolution
4K and something equally attrocious. I'll be working on this.
Hard Drives
A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W
PSU
SEVERAL. I prefer my Corsair Platinum HX1000i but I also like EVGA power supplies
Case
ThermalTake Level 10 GT (among others)
Cooling
Noctua is my favorite and I use it in my main. I also own various other coolers.
Keyboard
all kinds.
Mouse
all kinds
Internet Speed
360 mbps - 1 gbps (depending)
Browser
FIREFOX
Antivirus
KASPERSKY (no apologies)
Other Info
Gave Dell touch screen with Windows 11 to daughter and got me an OTVOC. Being a PC builder I own many desktop PCs as well. I am a father of five providing PCs, laptops, and tablets for all my family, most of which I have modified, rebuilt, or simply built from scratch. I do not own a cell phone, never have, never will.
