Solved Windows 11 nightmare - Randomly crashing on new-build

OK, it's clear that the Fast Startup feature was not causing this so it is most likely the hibernate feature which is causing it. Try turning it off again.

I doubt if using hibernate is saving you a lot of startup time so on balance you might be better off not using it.

philc43 said:

OK, it's clear that the Fast Startup feature was not causing this so it is most likely the hibernate feature which is causing it. Try turning it off again.

I doubt if using hibernate is saving you a lot of startup time so on balance you might be better off not using it.

Click to expand...

Thanks phil. I have now disabled hibernate and re-enabled fast-start-up. It is really odd though, because the computer has only been put in only sleep mode and not hibernate.

Something worth mentioning to you is that depending on how long you put the PC in sleep mode, the PC seems to have two types of sleep mode (one for less than 15 mins and one more than 15 mins)

This is what happens when I put the pc to sleep-mode for less than 15 mins: PC goes to sleep > Power LED flashes showing it's in sleep-mode > If PC is woken up within less than 15 mins, it immediately show sign-in screen and I rarely have issues.

If computer is not woken up for more than. 15 mins > Power LED eventually stops flashing as though PC has been totally turned off > When the PC is eventually woken after 15 mins, it's almost like it went into a deep sleep, it subsequently reboots and shows the bios start-up process, windows logo and then the sign-in screen.

Yes, that is correct after about 20 mins in hybrid sleep mode the system then goes into hibernate mode. After this (about 45 minutes later) is when your system crashed. You can see this history in the power report in the V2 log:

philc43 said:

Yes, that is correct after about 20 mins in hybrid sleep mode the system then goes into hibernate mode. After this (about 45 minutes later) is when your system crashed. You can see this history in the power report in the V2 log:

View attachment 26413

View attachment 26412

Click to expand...

Ahh right. That's makes total sense! Thanks so much for the explanation. Although I'm not too bothered about hybrid sleep, but I'm just curious why hybrid seems to be an issue in the first place.

TCWindows said:

I have now disabled hibernate and re-enabled fast-start-up

Click to expand...

1) Please post a new V2 share link.

In the logs I've seen:
a) Numerous Livekernelevents: predominantly watchdog, and a few usbxhci
b) recent unexpected shutdowns and restarts
The previous system shutdown at 14:50:27 on ?07/?04/?2022 was unexpected.
The previous system shutdown at 19:50:16 on ?05/?04/?2022 was unexpected.
The system has rebooted without cleanly shutting down first.
This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


I've not seen any new BSOD.



2) Report any manual "power offs".
(date and time)


3) run:
Get_Powercfg_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.


4) Open administrative command prompt and type or copy and paste:

powercfg /query

Post images or share links into this thread.


5) Search for:
C:\Windows\LiveKernelReports\WATCHDOG
C:\Windows\LiveKernelReports\USBXHCI


6) Download and install:

a) In the left upper corner above analyze click on tools > crash dump test > type: ACCEPT

b) Click analyze > look for dead or deaddead in the results > post the results into this thread


7) Post another V2.


8) Open administrative command prompt and copy and paste:
PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post the memory dump as a separate share link.

TCWindows said:

Ahh right. That's makes total sense! Thanks so much for the explanation. Although I'm not too bothered about hybrid sleep, but I'm just curious why hybrid seems to be an issue in the first place.

Click to expand...

I have not been able to work out why the system crashes - no crash dumps are being created when this happens, I suspect it may have something to do with reading the hiberfile.sys file which is a key part of the process of booting up from a hibernated state.

I notice you re-enabled Fast start - that in itself will also re enable hibernate so beware!

zbook said:

1) Please post a new V2 share link.

In the logs I've seen:
a) Numerous Livekernelevents: predominantly watchdog, and a few usbxhci
b) recent unexpected shutdowns and restarts
The previous system shutdown at 14:50:27 on ?07/?04/?2022 was unexpected.
The previous system shutdown at 19:50:16 on ?05/?04/?2022 was unexpected.
The system has rebooted without cleanly shutting down first.
This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


I've not seen any new BSOD.



2) Report any manual "power offs".
(date and time)


3) run:
Get_Powercfg_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.


4) Open administrative command prompt and type or copy and paste:

powercfg /query

Post images or share links into this thread.


5) Search for:
C:\Windows\LiveKernelReports\WATCHDOG
C:\Windows\LiveKernelReports\USBXHCI


6) Download and install:

Resplendence Software - WhoCrashed, automatic crash dump analyzer

WhoCrashed, automatic crash dump analyzer for Windows

www.resplendence.com

a) In the left upper corner above analyze click on tools > crash dump test > type: ACCEPT

b) Click analyze > look for dead or deaddead in the results > post the results into this thread


7) Post another V2.


8) Open administrative command prompt and copy and paste:
PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post the memory dump as a separate share link.

Click to expand...

philc43 said:

I have not been able to work out why the system crashes - no crash dumps are being created when this happens, I suspect it may have something to do with reading the hiberfile.sys file which is a key part of the process of booting up from a hibernated state.

I notice you re-enabled Fast start - that in itself will also re enable hibernate so beware!

Click to expand...

Thanks philc43 and zbook.

Just so that I know we're all on the same page, I want to make it clear that I don't ever see a BSOD at all. What happens is that as the computer boots up and goes through the windows logo boot process, just after the windows logo instead of getting the login screen, I am shown a blank screen and no response if I pressed the mouse or keyboard. The only way I can then resolve this is by pressing the reset button on the PC which reboots the whole computer.

The PC has crashed a number of times, although I'm not 100% at which time.
I've uploaded a new V2 LOG, POWERCFG.ZIP, POWER QUERY, you will find them HERE

Hope I've done things correctly, but if not please let me know.

Thanks.

When hibernation is turned off it will also turn off Windows fast startup.

The current results:





The manual crash using Whocrashed software:
a) did not create a mini dump file
b) did not create a memory dump file
c) did not create a fail or success entry in the event viewer


Please uninstall any of these non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption

Place the computer into clean boot:


Download and install on the desktop:


Perform an in place upgrade repair while in clean boot:


After the in place upgrade repair:
a) report success or failure
b) for failure post any error message or code
c) run setupdiag (whether success or failure ) > post a share link including all generated files into this thread

zbook said:

When hibernation is turned off it will also turn off Windows fast startup.

The current results:

Code:

    Hibernate
    Hibernation has not been enabled.

    Standby (S0 Low Power Idle)
    The system firmware does not support this standby state.

    Hybrid Sleep
    Hibernation is not available.

    Fast Startup
    Hibernation is not available.

The manual crash using Whocrashed software:
a) did not create a mini dump file
b) did not create a memory dump file
c) did not create a fail or success entry in the event viewer


Please uninstall any of these non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption

Place the computer into clean boot:

Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

This tutorial will show you how to perform a clean boot to start Windows 10 or Windows 11 using a minimal set of drivers and startup programs for troubleshooting application conflicts. Troubleshooting Windows can be a complex process due to the many different drivers, settings, and programs...

www.elevenforum.com

Download and install on the desktop:

Download Official Windows 11 ISO file from Microsoft Tutorial

This tutorial will show you how to download an official Windows 11 ISO file from Microsoft. Microsoft provides ISO files for Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub can also help you keep updated on which Windows 11...

www.elevenforum.com

Download Windows 11

Perform an in place upgrade repair while in clean boot:

Repair Install Windows 11 with an In-place Upgrade Tutorial

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

After the in place upgrade repair:
a) report success or failure
b) for failure post any error message or code
c) run setupdiag (whether success or failure ) > post a share link including all generated files into this thread

SetupDiag - Windows Deployment

SetupDiag works by examining Windows Setup log files. This article shows how to use the SetupDiag tool to diagnose Windows Setup errors.

docs.microsoft.com

Click to expand...

Thanks zbook. From your detailed instructions, it seems that this is going to be a very long and drawn-out process to diagnose the issue and since I can't disable many of the start-up services because I need them on a daily basis, this would be a problem for me.

If it's okay with you, for now I'm going to let the PC run without any hibernation mode and see how it goes. If I still have issues again I will then run the necessary checks that you have recommended.

I hope this won't be a problem.

As always, thanks very much to you and phil.

Many end users miss unexpected shutdowns and restarts.

If they are detected they could be mistakenly attributed to Windows updates instead of driver or hardware problems.

The failure to create mini and memory dump files may make them harder to detect too.

Once you've created more time for troubleshooting you can make free backup images.

A reset save files or clean install could be performed as necessary.

If you need the prior configuration you could restore an image.

And after troubleshooting has completed you could use the current installation or restore an image.

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Currently you can monitor for unexpected shutdowns and restarts by using Reliability Monitor:

zbook said:

Many end users miss unexpected shutdowns and restarts.

If they are detected they could be mistakenly attributed to Windows updates instead of driver or hardware problems.

The failure to create mini and memory dump files may make them harder to detect too.

Once you've created more time for troubleshooting you can make free backup images.

A reset save files or clean install could be performed as necessary.

If you need the prior configuration you could restore an image.

And after troubleshooting has completed you could use the current installation or restore an image.

Macrium is widely used in Ten Forums and Eleven Forum.

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

There were recent free giveaways for Aoemi and EaseUS.

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Currently you can monitor for unexpected shutdowns and restarts by using Reliability Monitor:

Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using

When it comes to hidden gems in Windows, nothing beats the Reliability monitor tool, hidden behind a link inside of another tool that you don't use either.

www.howtogeek.com

Click to expand...

As always, thanks for the instructions to do further diagnosis. I will certainly take into account everything and once I have more time, I will try to do the troubleshooting you've recommended. I also want to see that since disabling hibernate, if this fixes the blank screen issue during boot-up.

For some reason, I can't set topic to solved - no option.

Once again, thank you very much @zbook and @philc43 - Much appreciate your help. Take care.

TCWindows said:

As always, thanks for the instructions to do further diagnosis. I will certainly take into account everything and once I have more time, I will try to do the troubleshooting you've recommended. I also want to see that since disabling hibernate, if this fixes the blank screen issue during boot-up.

For some reason, I can't set topic to solved - no option.

Once again, thank you very much @zbook and @philc43 - Much appreciate your help. Take care.

Click to expand...

UPDATE: Just thought I'd let you know that it looks like the problem was definitely the hibernate mode because I've not had a single crash as yet.

@TCWindows I've had almost the same problem for months. . . I use my PC all day, every day. . Random times on random days, it will just freeze, and try and reboot, but all I get is a black screen, so I have to hold down the power button to turn it off, then turn it back on. . . .

Then, sometimes, I'll wake up the next day, turn on my screen and it'll be black, so I have to do the same thing.

I disabled Fast-Startup a week or 2 ago, and i've only had it happen like 3 times since. I woke up this morning, and the computer was on, but I got a black screen. . . I don't recall having this problem with Windows 10.

JMedlock83 said:

@TCWindows I've had almost the same problem for months. . . I use my PC all day, every day. . Random times on random days, it will just freeze, and try and reboot, but all I get is a black screen, so I have to hold down the power button to turn it off, then turn it back on. . . .

Then, sometimes, I'll wake up the next day, turn on my screen and it'll be black, so I have to do the same thing.

I disabled Fast-Startup a week or 2 ago, and i've only had it happen like 3 times since. I woke up this morning, and the computer was on, but I got a black screen. . . I don't recall having this problem with Windows 10.

Click to expand...

Yeah, tell me about it....Thanks to @zbook and @philc43 constantly looking into this issue for me, I've come to realise it's related to the hibernate mode being enabled. Since turning hibernation off, I had zero problems. I then out of curiosity, turned it back on, but the problem returned very quickly again. However, I've now permanently turned off hibernation and once again there are zero crashes or black screens.

Disabling Fast-Startup didn't work for me and since it hasn't worked for you, I would turn it back on.
My advice to you (and I'm sure the experts will also agree with me) is that you first disable hibernate mode by following the eleven forum instructions found HERE.

Once you've disabled hibernate mode, see how your pc runs for a while. Depending on how often it crashed previously, I suggest you then wait for a while more than the usual time to see if it happens again.

Hope this should fix your problems, but do keep us posted.

Thanks.

TCWindows said:

Yeah, tell me about it....Thanks to @zbook and @philc43 constantly looking into this issue for me, I've come to realise it's related to the hibernate mode being enabled. Since turning hibernation off, I had zero problems. I then out of curiosity, turned it back on, but the problem returned very quickly again. However, I've now permanently turned off hibernation and once again there are zero crashes or black screens.

Disabling Fast-Startup didn't work for me and since it hasn't worked for you, I would turn it back on.
My advice to you (and I'm sure the experts will also agree with me) is that you first disable hibernate mode by following the eleven forum instructions found HERE.

Once you've disabled hibernate mode, see how your pc runs for a while. Depending on how often it crashed previously, I suggest you then wait for a while more than the usual time to see if it happens again.

Hope this should fix your problems, but do keep us posted.

Thanks.

Click to expand...

Hibernate mode was turned off when I turned off when I disabled Fast-Startup. It still happens every now and then, but not as much. I'm also on a desktop by the way, not a laptop.

JMedlock83 said:

Hibernate mode was turned off when I turned off when I disabled Fast-Startup. It still happens every now and then, but not as much. I'm also on a desktop by the way, not a laptop.

Click to expand...

If it's not hibernate mode causing the problems, then I suggest that you follow the instructions that @philc43 and @zbook gave to me, i.e. post a V2 log for them to investigate further. Also provide a very detailed breakdown on when the issue exactly occurs, for example is it during the boot process, or once signed-in or when it sleeps/wakes up? This will help them narrow down the problem down for you.

For me though the problem is solved for now, so it might be worth starting a new thread.

Good luck!

TCWindows said:

If it's not hibernate mode causing the problems, then I suggest that you follow the instructions that @philc43 and @zbook gave to me, i.e. post a V2 log for them to investigate further. Also provide a very detailed breakdown on when the issue exactly occurs, for example is it during the boot process, or once signed-in or when it sleeps/wakes up? This will help them narrow down the problem down for you.

For me though the problem is solved for now, so it might be worth starting a new thread.

Good luck!

Click to expand...

I've already done all of that. I posted about it a while back Here

JMedlock83 said:

I've already done all of that. I posted about it a while back Here

Click to expand...

Oh I see. I'm sorry, but since @zbook has stated in post #08 of your thread, the issue seems to be hardware failure-related, you need to complete ALL the steps he's given you in post #09 and post #15, so that he can investigate and narrow the problem down. If there are any large files that you can't attach directly, please upload them to dropbox or google drive and then share the link.

Since my thread is solved for now, for continuity, can you please post on your own thread and I'll keep an eye on it.

Thanks.