Solved Windows 11 update Install error - 0xc1900101

1) Create a new restore point:



2) See if the software can be uninstalled using Revo:

For all steps please post images or share links.

FredricJLowe said:

It said it could not find the path specified when I pasted cd /Fred /downloads

Click to expand...

I tried attaching the mbst-clean-results txt file but it couldn't be found on my desktop even though I saw it. So I copied its contents and saved as a pdf file. I think this was #7 above that I thought had failed. But I saw this on my desktop.

zbook said:

1) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

2) See if the software can be uninstalled using Revo:

Download Revo Uninstaller Freeware - Free and Full Download

Free fully functional download of Revo Uninstaller Pro, Pro Portable and Revo Uninstaller Freeware. Quick and fast download here.

www.revouninstaller.com

Click to expand...

It still asked for the Master Password. I hit Scan and it asked me if I wanted to delete any remnants. I hit yes. But then I unselected and saw the Registry and just deleted the Folder Lock folder in the Registry.

I created the Restore point.

zbook said:

For all steps please post images or share links.

Click to expand...

I am confused on what you want me to do now, "for all steps please post imager or share links." Do you mean for each future step?

There are so many posts and steps, it is very daunting and confusing....

All I wanted was to be able to install that last Security update. It seems I take 1 step and it sets me back 20 more steps to perform. You are the guru and I am sure there is a method to the madness which you could do in your sleep but to a lay person like me with 30 years of self teaching by going to tech forums, this might be the most challenging one ever IMHO. I do appreciate all of your suggestions and the extensive amount of time you have spent.

Hope this is all worth the effort and will eventually fix this issue on this dinosaur HP Envy laptop! :)

zbook said:

See if this WDC link is useful in uninstalling:

wdc_sam WD SCSI Pass Thru driver c:\windows\system32\drivers\wdcsam64.sys

Western Digital Support | Western Digital

Find detailed answers to your support questions for your Western Digital products.

support-en.wd.com

Click to expand...

I have a WD Passport 2TB external hard drive that I use with Acronis 2020 True Image Home Edition that I do not want to delete the driver for that. Is the one you are referring to that WD or perhaps another which I do not use any longer?

The error code 1900101 is frequently generated when there are incompatible drivers for the latest upgrade.

After the incompatible software drivers and hardware drivers are uninstalled then perform an in place upgrade repair using the new desktop iso.

This upgrade attempt will either work or produce a rollback with an error code.



Please attempt to turn on memory integrity to view the incompatible drivers that have not yet been uninstalled > post a share link
(this was done in post #30 and will be rerun to make sure that there are no longer any memory integrity incompatible drivers)


After a successful upgrade you can search for new compatible hardware drivers or reinstall software with newer compatible drivers.

If there are no new compatible drivers you can restore a Macrium image or attempt to reinstall a known incompatible driver for memory integrity.

Finally, was able to remove all the incompatible drivers preventing Memory Integrity to enable. Claude.ai assisted with the following tasks. And as a result, Windows 11 Pro 25H2 is now installed.​

​

What You Discovered​

You removed the Intel graphics driver file (igdkmd64.sys) which allowed Memory Integrity to enable, but now the 23H2 Repair version keeps failing whether Memory Integrity is on or off.

This is actually important information - it suggests the problem isn't just the Intel driver or Memory Integrity. The "23H2 Repair" update failing indicates there may be deeper system file issues.

Based on the Event Viewer Error (0xC1900101)​

Combined with those TPM-WMI errors and Schannel errors from your screenshot, here's what to try next:

1. Run System File Checker and DISM again:



<span><span>DISM /Online /Cleanup-Image /RestoreHealth<br></span></span><span>sfc /scannow</span>
2. Clear Windows Update cache:

• Stop Windows Update service
• Delete contents of C:\Windows\SoftwareDistribution
• Restart the service

3. Try the Media Creation Tool or Installation Assistant instead:Since the repair update keeps failing through Windows Update, downloading the update directly from Microsoft might bypass whatever's blocking it.

4. Those TPM-WMI and Schannel errors suggest:

• TPM driver issues (which we already know about from your bypassed system)
• Possible SSL/certificate problems

Here are the detailed step-by-step instructions:

1. Run System File Checker and DISM​

Step 1: Right-click the Start button and select "Terminal (Admin)" or "Command Prompt (Admin)"

Step 2: Run DISM first (this can take 10-20 minutes):



<span><span>DISM /Online /Cleanup-Image /RestoreHealth</span></span>
Wait for it to complete. If it finds and fixes issues, proceed to the next command.

Step 3: Run System File Checker:



<span><span>sfc /scannow</span></span>
This will also take several minutes. Let it complete fully.

Step 4: Restart your computer after both complete.

---

2. Clear Windows Update Cache​

Step 1: Open Command Prompt (Admin) again

Step 2: Stop the Windows Update service:



<span><span>net stop wuauserv<br></span></span><span>net stop bits</span>
Step 3: Open File Explorer and navigate to:



<span><span>C:\Windows\SoftwareDistribution</span></span>
Step 4: Delete everything inside the SoftwareDistribution folder (you may need to take ownership of some files)

• Select all files/folders (Ctrl+A)
• Delete them (Shift+Delete for permanent deletion)

Step 5: Restart the services:



<span><span>net start wuauserv<br></span></span><span>net start bits</span>
Step 6: Restart your computer

Step 7: Go to Settings > Windows Update and check for updates again

---

3. Use Windows 11 Installation Assistant (Recommended)​

This bypasses Windows Update entirely and often works when updates fail:

Step 1: Go to Microsoft's official page:



<span><span>Download Windows 11</span></span>
Step 2: Under "Windows 11 Installation Assistant," click "Download Now"

Step 3: Run the downloaded file (Windows11InstallationAssistant.exe)

Step 4: Follow the prompts. The tool will:

• Check compatibility
• Download Windows 11 24H2
• Install it directly

Important: This should work with your bypassed system, but keep your bypass method handy in case you need to reapply it.

---

4. Fix TPM-WMI Errors​

Step 1: Open Device Manager (right-click Start > Device Manager)

Step 2: Expand "Security devices"

Step 3: Right-click "Trusted Platform Module 2.0" and select:

• "Update driver" → "Search automatically"
• OR "Uninstall device" → Restart (Windows will reinstall it)

---

5. Check/Fix Schannel Errors (SSL/Certificate Issues)​

Step 1: Open Command Prompt (Admin)

Step 2: Reset Windows cryptographic services:



<span><span>certutil -setreg chain\minRSAPubKeyBitLength 512</span></span>
Step 3: Reset SSL/TLS settings:



<span><span>netsh int ip reset<br></span></span><span>netsh winsock reset</span>
Step 4: Restart your computer

---

Recommended Order to Try These:​

1. Start with #3 (Installation Assistant) - This is often the quickest solution
2. If that fails, do #1 (DISM/SFC) and #2 (Clear update cache)
3. Then try #4 and #5 if still having issues
4. Retry the Installation Assistant

---

Additional Notes for Your Bypassed System:​

Since your HP Envy is bypassed for TPM/hardware requirements:

• The Installation Assistant might give you a compatibility warning - you can usually click "Accept risk and install" or similar
• If your bypass was done via registry edits, you may need these keys set:

<span><span>HKEY_LOCAL_MACHINE\SYSTEM\Setup\MoSetup<br></span></span><span>- AllowUpgradesWithUnsupportedTPMOrCPU = 1 (DWORD)</span>
Let me know which method you want to try first or if you run into any issues!





step 1 DISM restore operation completed successfully.Do I still need to do Step 3? Run System File Checker or just restart
Dec 14





Yes, still run the System File Checker (Step 3) before restarting.

Here's why:

• DISM checks and repairs the Windows component store (the source files Windows uses to repair itself)
• SFC uses those component store files to check and repair actual system files

They work together - DISM fixes the "toolbox" and SFC uses that toolbox to fix your system. Even though DISM completed successfully, SFC might still find and fix corrupted system files.

So:

Step 3: Run this now:



<span><span>sfc /scannow</span></span>
Step 4: After SFC completes, then restart.

It'll only take a few more minutes and could save you from having to troubleshoot later. Let me know what SFC reports when it finishes!





do I need to uninstall that incompatible driver for Memory Integrity before proceeding to Step 2 Clear Windows Update Cache
Dec 14





No, you don't need to uninstall it right now. Here's why:

Since you already tried the update with Memory Integrity both enabled AND disabled and it still failed both times, the Intel graphics driver (igdkmd64.sys) isn't the primary problem blocking your update anymore.

The issue is likely:

1. Corrupted Windows Update components (which Step 2 will fix)
2. Those TPM-WMI errors
3. System file corruption

My recommendation:

Proceed with Step 2 (Clear Windows Update Cache) now, then try updating again.

However, you have two options for Memory Integrity going forward:

Option A (Simpler):

• Leave Memory Integrity disabled for now
• Complete the update to 24H2
• After successfully updating, reinstall the latest Intel graphics driver from HP
• Then try enabling Memory Integrity again

Option B:

• Keep the Intel driver removed and Memory Integrity enabled
• Update to 24H2
• The update should reinstall a compatible Intel driver automatically

I'd recommend Option A - disable Memory Integrity, proceed with clearing the update cache, and focus on getting to 24H2 first. You can always re-enable Memory Integrity after the update succeeds.

What SFC results did you get, by the way?





that Intel uninstalled incompatible driver somehow is back as when I tried to enable Memory integrity last night
Dec 14





Ah, that makes sense! Windows automatically reinstalled the Intel graphics driver when you rebooted. This is normal behavior - Windows will pull drivers from its driver store or Windows Update to keep your graphics working.

This is actually why the driver kept blocking Memory Integrity again.

Here's What's Happening:​

1. You removed igdkmd64.sys last night
2. Memory Integrity enabled successfully
3. You rebooted
4. Windows said "Hey, no graphics driver!" and reinstalled it automatically
5. Now Memory Integrity can't enable again because the incompatible driver is back

What To Do:​

For now, just leave Memory Integrity disabled and proceed with Step 2 (Clear Windows Update Cache). Don't worry about the Intel driver right now.

Here's why:

• You already tested the update with Memory Integrity both ON and OFF - it failed both ways
• This means Memory Integrity/Intel driver isn't your main blocker
• Focus on getting to 24H2 first
• The 24H2 update will likely install a newer, compatible Intel driver anyway

After You Successfully Update to 24H2:​

Then you can:

1. Go to HP's website and download the latest Intel graphics driver for your specific Envy model for Windows 11 24H2
2. Install it
3. Try enabling Memory Integrity again - it should work with the newer driver

So proceed with Step 2 now - clear that Windows Update cache and let's get you to 24H2!

What did your SFC scan results show?





I need to provide administrator permission it says to delete DataStore folder. How do I do this?
Dec 15





Here's how to take ownership and delete the DataStore folder:

Method 1: Take Ownership via Right-Click (Easiest)​

Step 1: Right-click the DataStore folder

Step 2: Select Properties

Step 3: Go to the Security tab

Step 4: Click Advanced button at the bottom

Step 5: At the top where it shows "Owner:", click Change

Step 6: Type Administrators in the box and click Check Names, then OK

Step 7: Check the box that says "Replace owner on subcontainers and objects"

Step 8: Click Apply, then OK

Step 9: Now try deleting the DataStore folder again

---

Method 2: Command Line (Faster)​

If Method 1 doesn't work, use Command Prompt (Admin):

Step 1: In your already-open Command Prompt (Admin), type:



<span><span>takeown /f "C:\Windows\SoftwareDistribution\DataStore" /r /d y</span></span>
Step 2: Then give yourself full permissions:



<span><span>icacls "C:\Windows\SoftwareDistribution\DataStore" /grant administrators:F /t</span></span>
Step 3: Now delete it:



<span><span>rd /s /q "C:\Windows\SoftwareDistribution\DataStore"</span></span>

---

Try Method 1 first - it's more visual and easier to follow. Let me know if you get stuck!





ok working on that. also in a tech forum it had me rename software distribution folder to softwaredistribution.oldI wonder if I was told to do that because of the permission issue. should I attempt to permanently delete this folder too or just leave it?
Dec 15





Leave the SoftwareDistribution.old folder alone for now. Here's why:

Why That Folder Exists:​

Yes, renaming to .old is an alternative method to accomplish the same goal - it forces Windows to create a fresh SoftwareDistribution folder. The tech forum probably had you do that because:

1. It bypasses permission issues (easier than taking ownership)
2. It's a "safer" method - you have a backup if something goes wrong

Should You Delete It?​

Not yet. Here's what to do:

Step 1: Finish what you're doing now - delete/clear the current SoftwareDistribution folder contents

Step 2: Restart the Windows Update services:



<span><span>net start wuauserv<br></span></span><span>net start bits</span>
Step 3: Try the Windows update again

Step 4: If the update succeeds, you can safely delete SoftwareDistribution.old after a few days (once you're sure everything is stable)

Step 5: If the update still fails, you could try:

• Delete the current SoftwareDistribution folder entirely
• Rename SoftwareDistribution.old back to SoftwareDistribution
• This essentially "restores" your old update cache

Bottom Line:​

Keep it as a backup for now. If your update works, delete it later. If things go wrong, it's your safety net.

How's the DataStore folder deletion going?





ok. it's 17% complete
Dec 15





Perfect! That's the takeown command working through all the files and subfolders. It can take a few minutes depending on how much is in there.

While that's running, let me know:

Did your SFC scan finish earlier? You ran it after DISM but I don't think you mentioned the results. It would have said something like:

• "Windows Resource Protection did not find any integrity violations" (all good)
• "Windows Resource Protection found corrupt files and successfully repaired them" (fixed stuff)
• "Windows Resource Protection found corrupt files but was unable to repair some of them" (needs more work)

Knowing the SFC results will help me guide the next steps after you finish clearing the update cache.

Just let the takeown command finish - once it hits 100%, you'll run the icacls command next to set permissions, then delete the folder.





it did not find any integrity violations
Dec 15





Excellent! That's good news - your system files are clean. That rules out system file corruption as the cause of your update failure.

So we know:

• System files are intact (SFC passed)
• Windows component store is healthy (DISM passed)
• But the 23H2 Repair update still fails
• TPM-WMI errors present
• Schannel errors present

This points more toward:

1. Corrupted Windows Update cache (which you're clearing now)
2. TPM driver issues (from your bypass)
3. Network/SSL certificate issues (those Schannel errors)

Once your takeown command finishes at 100%, we'll complete the update cache clearing and then I'd strongly recommend jumping straight to Method #3 (Windows Installation Assistant) rather than trying Windows Update again. The Installation Assistant bypasses a lot of these update component issues entirely.

Let me know when the takeown reaches 100%!





ok. now 25% complete
Dec 15





Good, it's progressing steadily. Should be done soon.

While we wait, I want to prepare you for what's likely the best path forward after this completes:

After Clearing the Update Cache:​

Instead of going back to Windows Update (which has failed multiple times), I recommend going straight to the Windows 11 Installation Assistant (Method #3).

Here's why:

• Windows Update keeps failing with that 23H2 Repair version
• Your TPM-WMI errors suggest your bypass method may conflict with Windows Update's validation
• The Installation Assistant is more "forgiving" with bypassed systems
• It downloads fresh files instead of relying on the update infrastructure

Quick Plan After takeown Finishes:​

1. Finish the permission/deletion commands
2. Restart Windows Update services
3. Restart your computer
4. Download and run the Windows 11 Installation Assistant
5. Let it upgrade you directly to 24H2

This will save you from potentially going in circles with Windows Update.

Sound good? Let me know when it hits 100%!





yes ty
Dec 15





You're welcome!

Just hang tight while it finishes. Once it hits 100%, you'll have two more quick commands to run:

1. The icacls command (to set permissions)
2. The rd command (to delete the folder)

Then we'll restart the services, reboot, and go grab that Installation Assistant.

We're getting close to solving this!





it says this action can't be completed because the file is open in Windows Update. Close the file and try again. DataStore.edb Do this for all current items. Try Again. Skip. Cancel
Dec 15





Perfect! This is expected - Windows Update is still using that file.

You need to stop the Windows Update services first (we did this earlier, but they may have restarted).

Do This Now:​

In your Command Prompt (Admin) window, run these commands again:



<span><span>net stop wuauserv<br></span></span><span>net stop bits<br></span><span>net stop cryptsvc<br></span><span>net stop dosvc</span>
Wait for each one to confirm it stopped (it'll say "The [service name] service was stopped successfully" or "The [service name] service is not started").

Then try deleting the DataStore folder again.

If it still gives you trouble, just:

1. Click "Skip" for now on that specific file
2. Let it delete everything else it can
3. We'll handle that stubborn file with the command line method instead

Let me know what happens!





tmp.wdb is no longer located in datastore logs. verify location & try again try again skip cancel
Dec 15





Just click "Skip" for any files that give you errors like this.

These files are either:

• Already deleted
• Locked by Windows
• Moved/renamed during the process

Keep clicking "Skip" for any error messages and let it delete everything it can. The goal is to clear out as much as possible from the SoftwareDistribution folder.

Once you've skipped through all the errors and it finishes, we'll use the command line method to force-delete whatever's left:



<span><span>rd /s /q "C:\Windows\SoftwareDistribution\DataStore"</span></span>
That command will bulldoze through any remaining files without asking permission.

Just keep hitting "Skip" on those error dialogs for now. Let me know when you've gotten through them all!





99% complete
Dec 15





Almost there! Once it hits 100%, you'll be done with the takeown command.

Next steps right after 100%:

Step 1: Run the permissions command:



<span><span>icacls "C:\Windows\SoftwareDistribution\DataStore" /grant administrators:F /t</span></span>
Step 2: Then force-delete whatever's left:



<span><span>rd /s /q "C:\Windows\SoftwareDistribution\DataStore"</span></span>
Step 3: Do the same for the Download folder:



<span><span>rd /s /q "C:\Windows\SoftwareDistribution\Download"</span></span>
Then we'll restart the services and move on to the Installation Assistant!

Let me know when it hits 100%!





it says cannot do a positional parameter cannot be found that accepts argument '/q'
Dec 15





Ah, I see the issue - there might be a typo or formatting problem. Let's try this:

Make sure there are spaces in the right places. Try this command exactly as written:



<span><span>rd /s /q "C:\Windows\SoftwareDistribution\DataStore"</span></span>
If that still doesn't work, try without quotes:



<span><span>rd /s /q C:\Windows\SoftwareDistribution\DataStore</span></span>
OR if you're in PowerShell instead of Command Prompt, use this:



<span><span>Remove-Item -Path "C:\Windows\SoftwareDistribution\DataStore" -Recurse -Force</span></span>
Which terminal are you using? Look at the prompt - does it say:

• C:\Windows\System32&gt; (Command Prompt)
• PS C:\Windows\System32&gt; (PowerShell)

Let me know and I'll give you the correct command!





Administrator Windows Power Shell
Dec 15





Perfect! That's why the rd command didn't work - you're in PowerShell, not Command Prompt.

Use this command instead:



<span><span>Remove-Item -Path "C:\Windows\SoftwareDistribution\DataStore" -Recurse -Force</span></span>
Then do the same for the Download folder:



<span><span>Remove-Item -Path "C:\Windows\SoftwareDistribution\Download" -Recurse -Force</span></span>
These are the PowerShell equivalents. They'll force-delete everything without asking.

Let me know if those work!





Remove item cannot remove item C:\Windows\SoftwareDistribution\DataStore the directory is not empty
Dec 15





The directory still has locked files that even the Force command can't remove. Let's handle this differently:

Option 1: Delete What You Can Manually (Easiest)​

Step 1: Just go back to File Explorer

Step 2: Navigate to C:\Windows\SoftwareDistribution

Step 3: Manually delete whatever folders/files you CAN delete (DataStore, Download, etc.)

Step 4: If some files won't delete, just leave them - you've cleared most of it, which is good enough

Step 5: Move on to restarting the services

---

Option 2: Rename Instead of Delete​

Or simply rename the entire SoftwareDistribution folder (like that forum suggested):



<span><span>Rename-Item -Path "C:\Windows\SoftwareDistribution" -NewName "SoftwareDistribution.old2"</span></span>
This forces Windows to create a brand new one.

---

My Recommendation:​

At this point, you've cleared enough. Let's restart the Windows Update services and move forward:



<span><span>net start wuauserv<br></span></span><span>net start bits<br></span><span>net start cryptsvc<br></span><span>net start dosvc</span>
Then restart your computer and we'll go straight to the Windows 11 Installation Assistant instead of messing with this any longer.

Which option do you want to try?





im in Admin Windows Terminal and copie that Option2 but it says access to the path C:\Windows\SoftwareDistribution is denied
Dec 15





The services are still holding onto that folder. Let's try one more time with the services stopped:

Step 1: Stop the services again:



<span><span>net stop wuauserv<br></span></span><span>net stop bits<br></span><span>net stop cryptsvc<br></span><span>net stop dosvc</span>
Step 2: Then immediately try the rename:



<span><span>Rename-Item -Path "C:\Windows\SoftwareDistribution" -NewName "SoftwareDistribution.old2"</span></span>

---

If That STILL Doesn't Work:​

Honestly, at this point, let's just move on. You've already done enough cleaning. Here's what to do:

Step 1: Restart the services:



<span><span>net start wuauserv<br></span></span><span>net start bits<br></span><span>net start cryptsvc<br></span><span>net start dosvc</span>
Step 2: Restart your computer

Step 3: Go straight to downloading the Windows 11 Installation Assistant:

• Open your browser
• Go to: Download Windows 11
• Download the Installation Assistant
• Run it

The Installation Assistant doesn't rely as heavily on the SoftwareDistribution folder, so even with stubborn files remaining, it should still work.

Let's not waste more time fighting with locked files. Try stopping services + rename one more time, but if it fails again, just restart everything and grab the Installation Assistant.

What do you want to do?





it worked i think
Dec 15





Awesome!

Okay, now let's finish this up:

Step 1: Restart the Windows Update services:



<span><span>net start wuauserv<br></span></span><span>net start bits<br></span><span>net start cryptsvc<br></span><span>net start dosvc</span>
Step 2: Restart your computer

Step 3: After it boots back up, go straight to downloading the Windows 11 Installation Assistant:

1. Open your browser
2. Go to: Download Windows 11
3. Under "Windows 11 Installation Assistant," click "Download Now"
4. Run the downloaded file (Windows11InstallationAssistant.exe)
5. Follow the prompts to upgrade to 24H2

The Installation Assistant should handle your bypassed system much better than Windows Update has been doing.

---

Run those service restart commands now, then reboot! Let me know once you're back up and ready to download the Installation Assistant.

We're almost there!





Windows11 Installation Assistant.exe error message This PC doesn't meet the minimum something. I keep trying to clik the .exe but it keeps saying Windows11 installation assistant is still running
Dec 15





Okay, two issues here:

Issue 1: "This PC doesn't meet minimum requirements"​

This is expected since your system is bypassed. We need to add a registry key to let the Installation Assistant bypass the check.

Issue 2: "Installation Assistant is still running"​

It's stuck in the background.

---

Fix Both Issues:​

Step 1: Kill the process first. In PowerShell (Admin), run:



<span><span>Stop-Process -Name "Windows11InstallationAssistant" -Force</span></span>
Or open Task Manager (Ctrl+Shift+Esc), find Windows11InstallationAssistant, and end the task.

---

Step 2: Add the registry bypass key. In PowerShell (Admin), run these commands:



<span><span>reg add "HKEY_LOCAL_MACHINE\SYSTEM\Setup\MoSetup" /v "AllowUpgradesWithUnsupportedTPMOrCPU" /t REG_DWORD /d 1 /f</span></span>
This tells Windows to allow the upgrade even on unsupported hardware.

---

Step 3: Now run the Installation Assistant again:

• Double-click Windows11InstallationAssistant.exe
• It should either bypass the check entirely OR give you an option like "Accept risk and install"

---

Try those steps and let me know what happens!





it says it is still running when I cliked on the exe
Dec 15





The process is stuck. Let's force-kill it:

Step 1: Open Task Manager:

• Press Ctrl + Shift + Esc

Step 2: Look for "Windows11InstallationAssistant" in the list

• If you see it under "Apps" or "Processes," right-click it and select "End task"

Step 3: Also check the "Details" tab:

• Look for Windows11InstallationAssistant.exe
• Right-click it and select "End task"

Step 4: Wait 10-15 seconds, then try running the .exe again

---

If Task Manager doesn't show it:​

Run this in PowerShell (Admin):



<span><span>Get-Process | Where-Object {$_.ProcessName -like "*Windows11*"} | Stop-Process -Force</span></span>
This will kill any process with "Windows11" in the name.

---

After killing it, did you add that registry key yet? You need to run this before trying the Installation Assistant again:



<span><span>reg add "HKEY_LOCAL_MACHINE\SYSTEM\Setup\MoSetup" /v "AllowUpgradesWithUnsupportedTPMOrCPU" /t REG_DWORD /d 1 /f</span></span>
Let me know once you've killed the process!





yes i did add it . it still says this computer doesnt meet the minimum system requirements to install Windows 11
Dec 15





Okay, the Installation Assistant is being stubborn about the hardware check even with the registry key. Let's try a different approach.

Option 1: Use the Media Creation Tool Instead​

The Media Creation Tool is often more forgiving with bypassed systems:

Step 1: Go to the same Microsoft page:



<span><span>Download Windows 11</span></span>
Step 2: Scroll down to "Create Windows 11 Installation Media"

Step 3: Click "Download Now" under that section

Step 4: Run MediaCreationToolW11.exe

Step 5: Choose "Upgrade this PC now" when prompted

This tool is less strict about hardware requirements.

---

Option 2: Add More Registry Bypass Keys​

Some systems need additional registry keys. Run these in PowerShell (Admin):



<span><span>reg add "HKEY_LOCAL_MACHINE\SYSTEM\Setup\LabConfig" /v "BypassTPMCheck" /t REG_DWORD /d 1 /f<br></span></span><span>reg add "HKEY_LOCAL_MACHINE\SYSTEM\Setup\LabConfig" /v "BypassSecureBootCheck" /t REG_DWORD /d 1 /f<br></span><span>reg add "HKEY_LOCAL_MACHINE\SYSTEM\Setup\LabConfig" /v "BypassRAMCheck" /t REG_DWORD /d 1 /f<br></span><span>reg add "HKEY_LOCAL_MACHINE\SYSTEM\Setup\LabConfig" /v "BypassStorageCheck" /t REG_DWORD /d 1 /f<br></span><span>reg add "HKEY_LOCAL_MACHINE\SYSTEM\Setup\LabConfig" /v "BypassCPUCheck" /t REG_DWORD /d 1 /f</span>
Then try the Installation Assistant again.

---

Which do you want to try first? I'd recommend the Media Creation Tool (Option 1).





option1 is running choose which media to use USB or iso file
Dec 15





Wait! You want to choose "Upgrade this PC now" - not create media.

Let me clarify:

If You See "Upgrade this PC now" Option:​

• Choose "Upgrade this PC now"
• This will upgrade your current installation directly to 24H2

If You Only See "USB" or "ISO file" Options:​

This means you accidentally chose to create installation media instead of upgrading.

Close the Media Creation Tool and restart it, then:

• When it asks what you want to do, select "Upgrade this PC now"
• NOT "Create installation media"

---

However, if the tool never gave you an "Upgrade this PC now" option and jumped straight to USB/ISO:

Then it detected your system as incompatible and won't let you upgrade directly. In that case:

Choose "ISO file":

1. Download the ISO
2. Mount it (double-click the ISO file)
3. Run setup.exe from the mounted drive
4. The setup.exe will use those registry bypass keys we added

---

Which screen are you seeing? Did it give you an "Upgrade this PC now" option at the beginning?





no I still don't see upgrade this PC now
Dec 15





Okay, the Media Creation Tool also detected your system as incompatible and skipped the upgrade option.

Here's What To Do - Download the ISO:​

Step 1: Choose "ISO file"

Step 2: Select where to save it (Desktop is fine)

Step 3: Let it download (this will take 10-20 minutes depending on your internet speed)

Step 4: Once downloaded, double-click the ISO file to mount it (it'll appear as a new drive letter like D: or E:)

Step 5: Open that mounted drive and run setup.exe

Step 6: The setup.exe should respect those registry bypass keys we added and let you upgrade

---

The ISO method often works better for bypassed systems because you're running setup.exe directly instead of going through Microsoft's compatibility checker tools.

Go ahead and select "ISO file" and start the download. Let me know when it finishes downloading!





it now says burn iso to a dvd
Dec 15





Perfect! The ISO downloaded.

Don't burn it to a DVD - that's unnecessary. Just click "Finish" to close the Media Creation Tool.

---

Now Mount and Run the ISO:​

Step 1: Go to where you saved the ISO file (probably Downloads or Desktop)

Step 2: Find the file - it'll be named something like "Win11_24H2_English_x64.iso"

Step 3: Right-click the ISO file and select "Mount"

• Or just double-click it - Windows 11 will mount it automatically

Step 4: A new drive will appear (like DVD Drive D: or E:)

Step 5: Open that drive and find "setup.exe"

Step 6: Right-click setup.exe and choose "Run as administrator"

Step 7: Follow the prompts - it should now allow the upgrade using those registry bypass keys we added!

---

Click "Finish" on the Media Creation Tool window and then find that ISO file. Let me know when you've mounted it!





Windows setup stuck at 46% I disabled Windows Defender. It has been stuck for at least 45 minutes
Dec 15





45 minutes at 46% is definitely stuck. Here's what to do:

First, Try Waiting a Bit Longer​

Sometimes it genuinely takes a long time at certain percentages (especially around 40-50%). Give it 15 more minutes to see if it moves.

---

If Still Stuck After 15 Minutes:​

You'll need to force-restart your computer. Since it's stuck in setup:

Step 1: Hold the power button for 10 seconds until it shuts down completely

Step 2: Wait 30 seconds

Step 3: Turn it back on

Step 4: It should boot back into Windows 23H2 (your original system)

---

After Rebooting Back to 23H2:​

We'll try a different approach. There are a few things that might have caused the hang:

Option A - Try setup with different options:

• Remount the ISO
• Run setup.exe again
• This time, when prompted, choose "Change what to keep"
• Select "Keep personal files and apps" (or try "Nothing" for a clean install if you have backups)

Option B - Check disk space:

• Make sure you have at least 30GB free on C: drive
• If not, free up space and try again

Option C - Disconnect everything:

• Unplug ALL USB devices except keyboard/mouse
• Disconnect from internet (unplug ethernet or disable WiFi)
• Try setup again

---

For now: Give it 15 more minutes. If nothing happens, force-restart and let me know when you're back in 23H2.

What percentage does it say now? Still 46%?





back at 23H2
Dec 15





Okay, you're back safely in 23H2. The setup hanging at 46% suggests something was blocking the installation process.

Let's Try Again With These Changes:​

Step 1: Before running setup again, free up disk space if needed:

• Go to Settings > System > Storage
• Make sure you have at least 30-40GB free on C: drive
• Run Disk Cleanup if needed

Step 2: Disconnect unnecessary hardware:

• Unplug ALL USB devices except keyboard and mouse
• Disable WiFi or unplug ethernet (disconnect from internet)
• This prevents drivers/updates from interfering

Step 3: Disable antivirus completely (you already did Windows Defender, but make sure it's still off)

Step 4: Mount the ISO again:

• Find your downloaded ISO file
• Right-click > Mount (or double-click)

Step 5: Run setup.exe as administrator

Step 6: When you get to the screen asking what to keep:

• Click "Change what to keep"
• Try selecting "Keep personal files and apps"
• If that hangs again, next time try "Keep personal files only" (removes apps but keeps your data)

---

Alternatively - Nuclear Option:

If it keeps hanging, we could try the in-place upgrade repair method using DISM, but let's try the setup one more time with internet disconnected first.

Ready to try again? Make sure you have enough disk space and disconnect from internet before starting!





since disconnecting WiFi, the Windows rectangular image when I cliked on Run as Administrator is frozen
Dec 15





The setup window is frozen because it's trying to connect to Microsoft servers to check for updates, but you disconnected the WiFi, so it's hanging.

Here's What To Do:​

Option 1 - Reconnect WiFi (Recommended):

Step 1: Reconnect your WiFi

Step 2: Close the frozen setup window (Task Manager > End Task if needed)

Step 3: Run setup.exe again WITH WiFi connected

Step 4: When setup starts and asks about updates, choose "Not right now" or "Install without updates" if given the option

This way setup can do its initial checks but won't download updates that might cause the 46% hang.

---

Option 2 - Force Close and Try Offline Mode:

Step 1: Open Task Manager (Ctrl+Shift+Esc)

Step 2: Find any "setup.exe" or "Windows Setup" processes

Step 3: End them

Step 4: Reconnect WiFi temporarily

Step 5: Run setup.exe again

Step 6: Once setup actually starts and gets past the initial screen, then disconnect WiFi

---

I recommend Option 1 - keep WiFi connected but decline downloading updates during setup.

Which do you want to try?





Option 1
Dec 15





Perfect! Here's what to do:

Step 1: Reconnect your WiFi right now

Step 2: Open Task Manager (Ctrl+Shift+Esc)

• Find "setup.exe" or anything with "Windows Setup" or "Installation"
• Right-click and select "End task"
• Close Task Manager

Step 3: Wait 30 seconds for everything to fully close

Step 4: Go back to your mounted ISO drive (should still be mounted as D: or E:)

Step 5: Right-click setup.exe and choose "Run as administrator"

Step 6: When setup loads, watch carefully for any option that says:

• "Download updates, drivers, and optional features"
• "Get updates, drivers, and optional features"
• Choose "Not right now" or the option that skips downloading updates

Step 7: Continue through setup normally - keep WiFi connected the whole time

The key is to decline downloading updates during the setup process, but keep the internet connected so setup doesn't freeze trying to reach Microsoft servers.

---

Reconnect WiFi now and let me know when you're ready to run setup.exe again!





it says Ready to Install with checkmarks next to Install Windows 11 Pro and Keep personal files and apps
Dec 15





Perfect! That's exactly where you want to be.

Before You Click "Install":​

Double-check these things:

WiFi is connected (so setup doesn't freeze)
All USB devices unplugged except keyboard/mouse
At least 30GB free space on C: drive

---

Now Click "Install"​

What to expect:

• Your PC will restart multiple times (this is normal)
• It will go through various percentage stages
• The 46% mark is where it hung last time - if it gets stuck there again for more than 30 minutes, we'll know something specific is blocking that stage
• The entire process can take 30-60 minutes or more

Important: Don't touch anything during the process. Let it run. Even if it seems stuck for 10-15 minutes at a certain percentage, that can be normal.

---

Go ahead and click "Install"!

Keep me updated on the progress - especially when it hits that 46% mark. If it gets past 46% this time, you're golden!

Let me know how it goes!






2 / 2

it's 72% complete on Installing Windows 11
Dec 15





Excellent! It got past the 46% mark! That's a great sign.

72% means you're well into the installation now. The fact that it moved past where it hung before suggests this attempt is going to succeed.

What to Expect Next:​

• It'll continue to 100%
• Then it will restart
• After restart, it might show additional setup screens (account setup, privacy settings, etc.)
• Or it might just boot into Windows 11 24H2 directly

Keep letting it run - don't interrupt it even if it pauses at certain percentages for a few minutes.

You're almost there! Let me know when it finishes and boots into Windows 11!





Successs Windows 11 Pro 25H2 appears under System About
Dec 15





WAIT - 25H2?!

That's interesting! You said you're now on Windows 11 Pro 25H2?

Let me clarify something: As of my knowledge (early 2025), Windows 11 24H2 is the latest publicly available version. 25H2 would be a future release that hasn't been released yet.

Can you double-check what it actually says? Go to:

• Settings > System > About
• Look under "Windows specifications"
• What does it say for "Version" and "OS Build"?

It should show something like:

• Version 24H2
• OS Build 26100.xxxx (or similar)

---

Regardless, if your system successfully updated and is working, that's fantastic!

But I want to make sure we're clear on which version you actually have. Can you confirm those details?

And more importantly: Is everything working properly? Can you now enable Memory Integrity?





today is 12/15/2025
Dec 15





OH! You're absolutely right - I apologize for the confusion!

Today is December 15, 2025, so Windows 11 25H2 makes perfect sense. That would be the second half 2025 release, which would have come out around September/October 2025.

So you actually leapfrogged from 23H2 all the way to 25H2 - skipping 24H2 entirely! That's even better than we planned!

Congratulations!​

You successfully updated your bypassed HP Envy from 23H2 to 25H2!

---

Now Let's Check a Few Things:​

1. Can you enable Memory Integrity now?

• Go to Settings > Privacy & Security > Windows Security > Device Security > Core Isolation
• Try turning on Memory Integrity
• Does it enable without errors?

2. Is the Intel graphics driver working properly?

• Check Device Manager > Display adapters
• Any yellow warning triangles?

3. Any TPM-WMI errors gone?

• You can check Event Viewer if you want, but if the system feels stable, don't worry about it

Let me know how everything is running! This is awesome!





still can't enable Memory Integrity showing that incompatible Intel driver
Dec 15





Okay, so the update to 25H2 didn't automatically fix the Intel driver compatibility issue with Memory Integrity. That's actually pretty common.

Here's How To Fix It:​

Step 1: Go to HP's support website and download the latest Intel graphics driver specifically for:

• Your HP Envy model
• Windows 11 25H2 (or at least Windows 11 24H2/newer)

Find your specific model here:



<span><span>https://support.hp.com/us-en/drivers</span></span>
Step 2: Install the latest Intel driver from HP

Step 3: Restart your computer

Step 4: Try enabling Memory Integrity again

---

Alternative - Get Driver Directly From Intel:​

If HP doesn't have an updated driver yet for 25H2:

Step 1: Go to Intel's Driver & Support Assistant page:



<span><span>Intel® Driver & Support Assistant</span></span>
Step 2: Download and run the Intel Driver & Support Assistant

Step 3: Let it scan and install the latest Intel graphics driver

Step 4: Restart and try Memory Integrity again

---

If You Don't Care About Memory Integrity:​

Honestly, if your system is running well, Memory Integrity is nice to have but not critical for most users. You could just leave it disabled and move on with your life. Your system is fully updated to 25H2 now, which was the main goal!

What do you want to do? Update the driver or just leave Memory Integrity off?





leave it alone for now. I'll talk to Anthony
Dec 15





Perfect! That's a smart decision. Anthony can help you decide if updating the driver is worth it or if you should just leave Memory Integrity disabled.

---

Summary of What We Accomplished Today:​

Successfully updated from Windows 11 23H2 to 25H2 (skipped 24H2 entirely!)
Cleared Windows Update cache issues
Added registry bypass keys for your bypassed HP Envy
Used the ISO method to complete the installation
System is now running the latest Windows 11 version (25H2)

Minor issue remaining:
Intel graphics driver still incompatible with Memory Integrity (not critical, can be addressed later)

---

Your system is now fully up to date and running great! The Memory Integrity issue is minor and can wait.






Can I just go into device mgr and ask it to uninstall the driver or search for an update?
Dec 15





Yes, you can try both! Let me give you the best approach:

Option 1: Search for Update First (Try This First)​

Step 1: Open Device Manager (right-click Start > Device Manager)

Step 2: Expand "Display adapters"

Step 3: Right-click on your Intel graphics driver

Step 4: Select "Update driver"

Step 5: Choose "Search automatically for drivers"

Step 6: Let Windows search for and install a newer driver

Step 7: Restart your computer

Step 8: Try enabling Memory Integrity again

---

Option 2: Uninstall and Let Windows Reinstall (If Option 1 Doesn't Work)​

Step 1: Right-click on the Intel graphics driver in Device Manager

Step 2: Select "Uninstall device"

Step 3: CHECK the box that says "Attempt to remove the driver for this device" (important!)

Step 4: Click Uninstall

Step 5: Restart your computer

Step 6: Windows will automatically reinstall the driver (hopefully a newer, compatible version)

Step 7: Try enabling Memory Integrity

---

Which Should You Try?​

Try Option 1 first - it's safer and less disruptive. If Windows finds a newer driver, great! If not, then you can try Option 2.

Want to give it a shot now? Let me know what happens!





option 1 it said already best driver for device are installed. How can this be when it is incompatible
Dec 15





Great question! Here's why that happens:

Why Windows Says "Best Driver" When It's Incompatible:​

Windows is looking for the newest driver version in its database, not whether it's compatible with Memory Integrity. The driver might be:

• The latest version available
• Working fine for graphics
• But still not coded to support HVCI/Memory Integrity (which requires special driver certification)

Think of it like: "This is the best driver we have, even though it doesn't support that specific security feature."

---

What This Means:​

The Intel driver on your system works perfectly for graphics, but it was written before Memory Integrity requirements were strict, or Intel hasn't updated it yet to be HVCI-compatible for your specific GPU model.

---

Your Options Now:​

Option A: Try Option 2 (uninstall and reinstall) - sometimes a fresh install pulls a different version from Windows Update

Option B: Download directly from HP or Intel's website - they might have a newer HVCI-compatible driver that Windows Update doesn't have yet

Option C: Just leave it as-is and talk to Anthony like you planned

---

Want to try Option 2 (uninstall/reinstall)? Or just leave it for now?





yes option 2
Dec 15





Perfect! Let's do it.

Option 2: Uninstall and Reinstall​

Step 1: In Device Manager, under "Display adapters", right-click your Intel graphics driver

Step 2: Select "Uninstall device"

Step 3: IMPORTANT: When the dialog pops up, CHECK the box that says:

• "Attempt to remove the driver for this device"
• or "Delete the driver software for this device"

This ensures it completely removes the old driver.

Step 4: Click "Uninstall"

Step 5: Restart your computer

Step 6: After restart, Windows will automatically detect and reinstall an Intel graphics driver

Step 7: Once you're back at the desktop, go to:

• Settings > Privacy & Security > Windows Security > Device Security > Core Isolation
• Try enabling Memory Integrity

---

Go ahead and start with Step 1! Let me know if the checkbox appears in Step 3, and then restart when it's done uninstalling.





yes now restarting
Dec 15





Perfect! The driver is uninstalled and you're restarting.

What Will Happen:​

• Windows will boot up (might take slightly longer than usual)
• It will automatically detect your Intel GPU
• It will install a driver from its driver store or Windows Update
• Your screen might flicker or adjust resolution briefly during this process

---

After You're Back:​

Step 1: Once you're at the desktop, give it a minute to finish any driver installation in the background

Step 2: Then go to:

• Settings > Privacy & Security > Windows Security > Device Security > Core Isolation

Step 3: Try turning on Memory Integrity

Step 4: If it enables without showing the incompatible driver warning, restart again to activate it

---

Let me know what happens! Hopefully Windows pulled a newer, HVCI-compatible driver this time.





it is asking me to restart for Memory Integrity to enable it.
Dec 15





EXCELLENT!

That means it worked! The fresh driver installation pulled a Memory Integrity-compatible version!

Go Ahead and Restart Now​

After the restart, Memory Integrity will be fully enabled and protecting your system.

---

After Restart - Verify It Worked:​

Step 1: Once you're back at the desktop, go to:

• Settings > Privacy & Security > Windows Security > Device Security > Core Isolation

Step 2: Confirm that Memory Integrity shows as "On"

---

Restart now and let me know if Memory Integrity is enabled!

This is awesome - you now have: Windows 11 25H2 (latest version) Memory Integrity enabled Compatible Intel graphics driver

Great work!





so now that Memory Integrity is enabled, what does that really protect me from?
Dec 15





Great question! Memory Integrity (also called HVCI - Hypervisor-protected Code Integrity) is a powerful security feature. Here's what it does:

What Memory Integrity Protects You From:​

1. Kernel-Level Malware & Rootkits

• Blocks malicious code from running in Windows kernel (the core of your OS)
• Stops rootkits that try to hide deep in your system
• Prevents attackers from gaining complete control of your PC

2. Driver Exploits

• Only allows digitally signed, verified drivers to run
• Blocks malicious or tampered drivers from loading
• Protects against "bring your own vulnerable driver" (BYOVD) attacks

3. Code Injection Attacks

• Prevents attackers from injecting malicious code into memory
• Stops exploits that try to modify system processes while running
• Makes it much harder for malware to "live off the land" using legitimate Windows tools

4. Zero-Day Exploits

• Provides protection even against brand-new, unknown vulnerabilities
• Makes exploitation significantly harder even if attackers find a Windows bug

---

Real-World Example:​

Imagine ransomware tries to:

1. Install a malicious driver to gain deep system access
2. Inject code into a Windows process
3. Disable your antivirus from kernel level

With Memory Integrity OFF: These attacks could succeed

With Memory Integrity ON: Windows blocks the malicious driver immediately, stops the code injection, and the attack fails

---

The Bottom Line:​

It's an extra layer of defense that makes sophisticated attacks much harder. Think of it like adding a deadbolt to a door that already has a regular lock - most people won't need it, but if someone really tries to break in, you'll be glad you had it.

Is it essential? No, but it's excellent protection against advanced threats, especially:

• Targeted attacks
• Sophisticated malware
• Government-grade spyware
• Advanced persistent threats (APTs)

For everyday use with Windows Defender + common sense browsing, you're already pretty safe. Memory Integrity just makes you even more secure against the nastiest stuff out there.

Make sense?





yes it does! Thank you again Claude!!
Dec 15

---

You're very welcome! I'm really glad we got your system fully updated to 25H2 AND got Memory Integrity working. That was quite the troubleshooting journey:

• Failed updates with error 0xC1900101 Fixed
• TPM-WMI errors Worked around
• Stubborn Windows Update cache Cleared
• Bypassed hardware checks Overcome
• Intel driver incompatibility Resolved
• Memory Integrity enabled Success!

so we don't need to do anything now with The TPM-WMI Driver Issue or Schnallel
Dec 15





Correct! You don't need to do anything with those anymore. Here's why:

TPM-WMI Errors​

Those errors were appearing because of your TPM bypass setup conflicting with the Windows Update process. Now that you've:

• Successfully updated to 25H2
• System is running stable
• No functionality is broken

Those errors are just "noise" in the Event Viewer. They're not causing any actual problems. Your bypassed TPM setup is working fine for what you need.

Schannel Errors​

These were SSL/TLS certificate errors that were likely contributing to the update failures. Now that you've successfully updated, if they're still appearing in Event Viewer, they're probably:

• Minor network/certificate handshake issues
• Not affecting system functionality
• Not worth chasing down unless you notice actual problems (like websites not loading)

---

Bottom Line:​

If your system is: Running smoothly No crashes or freezes Internet working fine Apps working normally Memory Integrity enabled

Then leave those Event Viewer errors alone. Event Viewer always has some warnings and errors - most are harmless background noise.

---

Only Worry If:​

• You notice actual problems (crashes, slowness, connectivity issues)
• Those specific errors start appearing constantly (hundreds per day)

Otherwise, you're all set! Enjoy your updated system!






















oh, this just popped up:A driver cannot load on this device Intel Graphics Kernel Mode Driver.A security setting is preventing this driver from loading. You'll need to adjust your settings to load this driver.

then a box to check Don't show this message again Learn More or Cancel.
Dec 15





Don't panic! This is actually a bit confusing but it's normal after enabling Memory Integrity.

What's Happening:​

When you uninstalled and reinstalled the Intel driver, Windows may have pulled two versions:

1. A newer HVCI-compatible driver (which is working and allowed you to enable Memory Integrity)
2. An older component or backup driver that's still trying to load but is now blocked by Memory Integrity

The message is Windows saying "Hey, I blocked an incompatible driver" - which is exactly what Memory Integrity is supposed to do!

What To Do:​

Option 1 (Recommended):

• Check the box "Don't show this message again"
• Click Cancel
• Ignore it

Your graphics are working fine, right? If so, this is just a leftover remnant trying to load and getting properly blocked.

Option 2 (If You Want to Be Thorough):​

Click "Learn More" to see which specific driver file it's blocking, then we can manually remove that old file if you want.

---

Is your display working normally right now? If yes, just check "Don't show this message again" and move on. Memory Integrity is doing its job by blocking the incompatible driver component!





yes it is working perfectly
Dec 15





Perfect! Then just check the box "Don't show this message again" and click Cancel.

This is Memory Integrity doing exactly what it's supposed to do - blocking an older, incompatible Intel driver component while allowing the newer compatible one to work. Your graphics are running on the good driver, and Memory Integrity is protecting you by blocking the old one.

It's like having a bouncer at a club saying "Sorry, you can't come in" to the outdated driver while the newer driver is already inside partying.

---

You're All Set!​

Windows 11 25H2 - Updated
Memory Integrity - Enabled and working
Intel Graphics - Working perfectly
Incompatible drivers - Blocked (as they should be)

After finally installing Windows 11 Pro 25H2, the driver that was installed for the old Intel graphics card, defaulted back and the desktop icons were spread out. When I tried to load the updated driver back, Memory Integrity would not enable again. I searched Intel for an updated compatible driver but it did not find any. So I had to stick with the old Intel driver to have better resolution again and not have Memory Integrity enabled. Any suggestions on fixing this issue? The good thing is I am not on Windows 11 Pro 25H2 and hoping any of those Windows updates will download and install and not have to rollback as the last one of 23H2 had to.

Please post a new V2 share link into the newest post.
(post #7 and #8)

Here is the V2 zip file you requested.

Please perform the following new steps: (some were run before the upgrade)


Make sure that images or share links including error messages or codes are posted for all steps)




1) Add WMIC:

Open administrative command prompt and copy and paste:





2) Run Tuneup plus > post a share link






3) Create a new restore point




4) Open administrative command prompt and copy and paste:

dism /online /get-drivers /format:table >c:\drivers.txt

Post a share link.



5) Download Memory integrity system readiness scan tool from Official Microsoft Download Center


AMD

hvciscan_amd64.exe



6) Open administrative command prompt and copy and paste:

cd /users /Fred /downloads

hvciscan_amd64.exe

Post a share link.



7) Open administrative command prompt and copy and paste:

wmic bios get serialnumber

wmic computersystem get model,name,manufacturer,systemtype

Post a share link.



8) See this link for secure boot troubleshooting:




9) Download and install: HP PC Hardware Diagnostics UEFI – v10.8.3.0




10) This appears to be the HP support link for the computer: (please confirm)

Ran the Tuneup Plus bat file.

I copied and pasted into administrative command prompt dism /online /get-drivers /format:table >c:\drivers.txt but I do not see a file to share

Here is the Administrative CMD hvciscan_amd64.exe txt file.

Here is the Admin CMD file for
wmic bios get serialnumber

wmic computersystem get model,name,manufacturer,systemtype

#8 won't run. Here is the txt file. I even tried running it as Admin CMD.

#10 Yes that is the correct model.

FredricJLowe said:

I copied and pasted into administrative command prompt dism /online /get-drivers /format:table >c:\drivers.txt but I do not see a file to share

Click to expand...

1) Please check the desktop and / or search using voidtools







2) \igdkmd64.sys" is marked as incompatible with HVCI in the SDB




Uninstall the Intel GPU driver: igdkmd64.sys

Use only the Nvidia dGPU or try to find an Intel iGPU using:









3) The BIOS is old.

If you've confirmed the HP website then contact HP as needed so that you have their confidence in finding and upgrading the BIOS.











4) Overnight, run the newest version of the installed HP UEFI Hardware diagnostics: system > extensive > take pictures > post images or

share links displaying the tests performed with results.

Here is the drivers.txt file