Windows services and scanner issue

wizzard · Nov 5, 2021

I am currently using Windows 11 and Epson V800 Photo scanner.
The scanner works perfectly under Windows 10.
I seem to loose the use of the scanner after the Windows restart. It seems to "loose" the Epson driver. If I go into Windows services and Stop / start the Windows Image Acquisition (WIA), the driver reappears. I have uninstalled and reinstalled the driver a few times as well. From the Epsom website, I have tried the latest driver as well.

Mistergom · Nov 8, 2021

Hello, same issue here with a Epson GT-20000 + Win11. Also need to restart the Windows Image Acquisition (WIA)...

Mistergom · Nov 9, 2021

And Epson looks quite aware about some troubles with W11:

Windows 11 Support | Support | Epson US

epson.com

""Epson will release a fix for some products in early November of 2021. Several solutions will be available. Some legacy products will not receive an update."
Crossing fingers...

Berton · Nov 9, 2021

If having issues with scanners and their software I put "Windows Fax and Scan" in the Search box, if the scanner is listed there it means the drivers are installed and usable, helps to narrow down the problem/s. And I can do it on Win10 and Win11 both Wired and Wireless/Wi-Fi, don't use HPs Wireless Direct with a LaserJet and OfficeJet as they are connecterd via Ethernet cable to my Router.

Mistergom · Nov 9, 2021

Yes right, drivers are installed and usable. And works fine!
But, sometimes, like Wizzard, my Epson GT-20000 - turned ON - is not "found" by Epson Scan, the scanner seems "offline"... Restarting Windows Image Acquisition (WIA) works well, but it is not "normal".

wizzard · Nov 12, 2021

Mistergom said:
And Epson looks quite aware about some troubles with W11:

Windows 11 Support | Support | Epson US

epson.com

""Epson will release a fix for some products in early November of 2021. Several solutions will be available. Some legacy products will not receive an update."
Crossing fingers...

No news from Epson so far...

blacklord049 · Nov 12, 2021

Hope that my Epson V37 is not affected and if it is, I hope it will receive an update

Mistergom · Nov 12, 2021

wizzard said:
No news from Epson so far...

No news, right, and quite blurry, and quite worried about "legacy products". Not sure that they will publish a list ^^

Mistergom · Nov 17, 2021

Hello! Epson have just released an update for the GT-20000. I'm testing it...
Check on your side for your model.

Epson GT-20000 | Support | Epson US

epson.com

wizzard · Nov 17, 2021

Mistergom said:
Hello! Epson have just released an update for the GT-20000. I'm testing it...
Check on your side for your model.

Epson GT-20000 | Support | Epson US

epson.com

Strange - I cannot see it (even your scanner driver). What is the link please?

Mistergom · Nov 17, 2021

My bad, it is just a Epson Scan software update... and not a service/driver update...
I still have the Windows Image Acquisition (WIA) issue (restarting the service)... But Epson Scan works fine now in Win11 ^^

spapakons · Nov 19, 2021

I understand the Epson driver and Epson native scanning application is of TWAIN type and is affected by Windows Fax and Scan (WIA type). Why don't you just uninstall this optional feature (Windows Fax and Scan) and see what happens? To find it, go to Settings, Apps, Optional Features. If your Epson drivers is of TWAIN type it should not be affected. You just won't be able to use the WIA driver (if any) to scan, only the TWAIN which is preferable since it provides much more features and control over the image quality. Almost any photo editing application supports TWAIN scanning, For best quality set to show rather than hide the native interface from the scan settings, so you can adjust the image before scanning. For example in Adobe Acrobat by default the native interface is hidden and it just scans the whole A4 page to Acrobat. You can set it to show the interface to crop the image and change the resolution or other setting before scanning.

wizzard · Nov 19, 2021

spapakons said:
I understand the Epson driver and Epson native scanning application is of TWAIN type and is affected by Windows Fax and Scan (WIA type). Why don't you just uninstall this optional feature (Windows Fax and Scan) and see what happens? To find it, go to Settings, Apps, Optional Features. If your Epson drivers is of TWAIN type it should not be affected. You just won't be able to use the WIA driver (if any) to scan, only the TWAIN which is preferable since it provides much more features and control over the image quality. Almost any photo editing application supports TWAIN scanning, For best quality set to show rather than hide the native interface from the scan settings, so you can adjust the image before scanning. For example in Adobe Acrobat by default the native interface is hidden and it just scans the whole A4 page to Acrobat. You can set it to show the interface to crop the image and change the resolution or other setting before scanning.

Tried it. Still, the same issue.

Fabler2 · Nov 19, 2021

Have you tried uninstalling the drivers and reinstalling in compatibility mode?

spapakons · Nov 19, 2021

Regardless of compatibility setting, make sure you always run Setup with right-clicking on the icon, Rus as Administrator. This will prevent any issues during installation due to access rights.

wizzard · Nov 19, 2021

spapakons said:
Regardless of compatibility setting, make sure you always run Setup with right-clicking on the icon, Rus as Administrator. This will prevent any issues during installation due to access rights.

Thanks. Will try this and the above comparability one.

Dru2 · Nov 19, 2021

Your scanner appears to still be supported. Therefore, I suggest you install the Epson Software Updater v4.6.2 (dated 10/6/21) run it and let it check for and install all the latest updates and utilities.

Also don't worry about the drivers being "Windows 10" they'll work on Windows 11 just fine. I have two Epson printers - Epson Stylus Pro 3880 (2014), and an Epson XP-960 multi-function printer with scan functionality. It also used the updater and works perfectly fine.

Also, there's no need to run in run/install in Admin mode.

Good luck

wizzard · Nov 21, 2021

Dru2 said:
Your scanner appears to still be supported. Therefore, I suggest you install the Epson Software Updater v4.6.2 (dated 10/6/21) run it and let it check for and install all the latest updates and utilities.

Also don't worry about the drivers being "Windows 10" they'll work on Windows 11 just fine. I have two Epson printers - Epson Stylus Pro 3880 (2014), and an Epson XP-960 multi-function printer with scan functionality. It also used the updater and works perfectly fine.

Also, there's no need to run in run/install in Admin mode.

Good luck

Tried this. Still not resolved. Need to stop / start the Windows Image Acquisition service (WIA)

Dru2 · Nov 21, 2021

wizzard said:
Tried this. Still not resolved. Need to stop / start the Windows Image Acquisition service (WIA)

Well, that seems rather unnecessary, but ok. And your software is newer than mine. No other suggestions.

Good luck.

Fabler2 · Nov 26, 2021

Just something to consider if your printer/scanner is connected via Wi-Fi is to look for an app in the Store for your particular printer/scanner. The HP one works well.