Cant upgrade from 23H2 to 24H2


The event viewer log files remained predominantly in a foreign language.


Please run AV uninstallers as needed.

Make sure that Microsoft defender is on.






Code:
Event[6262]
  Log Name: System
  Source: Service Control Manager
  Date: 2024-10-05T19:34:08.5870000Z
  Event ID: 7001
  Task: N/A
  Level: ╙÷▄ΈΉά
  Opcode: N/A
  Keyword: ╩Έά≤ώΆ▐,
  User: N/A
  User Name: N/A
  Computer: cd2205nw
  Description:
The ╘ί▀≈Ύ≥ Ώ±Ύ≤Ϊά≤▀ά≥ ΪΎΫ Windows Defender service depends on the ╒Ώύ±ί≤▀ά ϊώά≤²Ίϊί≤ύ≥ άΏΎϋ▐ΆίΫ≤ύ≥ ϊώΆΪ²ΎΫ service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
The event viewer log files remained predominantly in a foreign language.


Please run AV uninstallers as needed.

Make sure that Microsoft defender is on.






Code:
Event[6262]
  Log Name: System
  Source: Service Control Manager
  Date: 2024-10-05T19:34:08.5870000Z
  Event ID: 7001
  Task: N/A
  Level: ╙÷▄ΈΉά
  Opcode: N/A
  Keyword: ╩Έά≤ώΆ▐,
  User: N/A
  User Name: N/A
  Computer: cd2205nw
  Description:
The ╘ί▀≈Ύ≥ Ώ±Ύ≤Ϊά≤▀ά≥ ΪΎΫ Windows Defender service depends on the ╒Ώύ±ί≤▀ά ϊώά≤²Ίϊί≤ύ≥ άΏΎϋ▐ΆίΫ≤ύ≥ ϊώΆΪ²ΎΫ service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

I made a change at command prompts and powershell language. Try the new one.
I opened e.g the application-events.txt and it looks is at English :
Event[0]
Log Name: Application
Source: VSS
Date: 2024-09-11T14:52:59.0990000Z
Event ID: 8224
Task: N/A
Level: �����������
Opcode: �����������

Keyword: �������, �
User: N/A
User Name: N/A
Computer: cd2205nw
Description:
The VSS service is shutting down due to idle timeout.
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
Run the Norton / Symantec uninstallers.

Make sure that Microsoft defender is on and updated.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Run the Norton / Symantec uninstallers.

Make sure that Microsoft defender is on and updated.

Why to do all that ? Do you see some relation of the problem with the Norton antivirus ?
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
The log files cannot be scanned or read.

Non-Microsoft antivirus and firewall software may interfere with upgrades.

It is a trial and error step.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
The log files cannot be scanned or read.

Non-Microsoft antivirus and firewall software may interfere with upgrades.

It is a trial and error step.

I uninstalled Norton. But i cant run windows update right now cause of this :

1728163754132.png
To change this (if required) i must undo the group policy editor setting.
What to do now ?
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
I already have minitool pw. It not let me change the size of EFI.
Any other way ?
Show disk image of partitions from minitool. I am 99.9% certain you cannot rersize it due to the hidden MSR partition.

Once we understand your partition layout in detail (as I asked), we can show you how to resize it.

Your own error message refer to issues updating system reserved partition.

That is exactly what I am trying to focus on.

In my experience that error is usually down to the EFI partition not being standard.

If my advice does not work, then we have eliminated one reason.
 

My Computer My Computer

At a glance

Windows 11 Pro + Win11 Canary VM.I9 13th gen i9-13900H 2.60 GHZ16 GB solderedIntegrated Intel Iris XE
OS
Windows 11 Pro + Win11 Canary VM.
Computer type
Laptop
Manufacturer/Model
ASUS Zenbook 14
CPU
I9 13th gen i9-13900H 2.60 GHZ
Motherboard
Yep, Laptop has one.
Memory
16 GB soldered
Graphics Card(s)
Integrated Intel Iris XE
Sound Card
Realtek built in
Monitor(s) Displays
laptop OLED screen
Screen Resolution
2880x1800 touchscreen
Hard Drives
1 TB NVME SSD (only weakness is only one slot)
PSU
Internal + 65W thunderbolt USB4 charger
Case
Yep, got one
Cooling
Stella Artois (UK pint cans - 568 ml) - extra cost.
Keyboard
Built in UK keybd
Mouse
Bluetooth , wireless dongled, wired
Internet Speed
900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
Browser
Edge
Antivirus
Defender
Other Info
TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

Macrium Reflect Home V8
Office 365 Family (6 users each 1TB onedrive space)
Hyper-V (a vm runs almost as fast as my older laptop)
Show disk image of partitions from minitool. I am 99.9% certain you cannot rersize it due to the hidden MSR partition.

Once we understand your partition layout in detail (as I asked), we can show you how to resize it.
1728163944653.png
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
The log files cannot be scanned or read.

Non-Microsoft antivirus and firewall software may interfere with upgrades.

It is a trial and error step.

I tried without Norton.
Now i get the initial error : "We couldn’t update system reserved partition”.
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
1) Post a new V2.




2) Run Tuneup plus > post a share link







2) Run disk par info > post a share link






3) Create a new folder on the desktop




4) Download to the new folder: Windows 11 iso






5) Disconnect non-essential devices: HP laser printer, docking station, attached keyboard, mouse, monitor, etc.




6) Place the laptop into clean boot





7) Perform an in place upgrade repair using the desktop iso





8) If there is a failure after the above steps then post these share links:

a) V2

b) upgrade_failure_info


 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
1) Post a new V2.




2) Run Tuneup plus > post a share link







2) Run disk par info > post a share link






3) Create a new folder on the desktop




4) Download to the new folder: Windows 11 iso






5) Disconnect non-essential devices: HP laser printer, docking station, attached keyboard, mouse, monitor, etc.




6) Place the laptop into clean boot





7) Perform an in place upgrade repair using the desktop iso





8) If there is a failure after the above steps then post these share links:

a) V2

b) upgrade_failure_info



I already tried these without success except the tuneup plus. I will share this. I cant now.
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
I tried without Norton.
Now i get the initial error : "We couldn’t update system reserved partition”.
Might be short of space your screenie says about 14mb free. Have a look and see if there is anything you can get rid of

plenty of room in my esp, it is 300mb with 40mb used.
 

My Computers My Computers

  • At a glance

    Win7,Win11i7-97002x16gb 3600mhz
    OS
    Win7,Win11
    Computer type
    PC/Desktop
    CPU
    i7-9700
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x16gb 3600mhz
    Monitor(s) Displays
    benq gw2480
    PSU
    bequiet pure power 11 400CM
    Cooling
    cryorig m9i
  • At a glance

    win7,win11i5-84002x8gb 3200
    Operating System
    win7,win11
    Computer type
    PC/Desktop
    CPU
    i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200
    PSU
    xfx pro 450
Μπορεί να είναι έλλειψη χώρου screenie σας λέει περίπου 14MB

Its 99MB :

1728166870137.png
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
I already tried these without success except the tuneup plus. I will share this. I cant now.

Some steps may be repeated as Norton was just uninstalled.

Which thread has the steps for disk par info, clean boot, upgrade failure, etc.?
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation

My Computers My Computers

  • At a glance

    Win7,Win11i7-97002x16gb 3600mhz
    OS
    Win7,Win11
    Computer type
    PC/Desktop
    CPU
    i7-9700
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x16gb 3600mhz
    Monitor(s) Displays
    benq gw2480
    PSU
    bequiet pure power 11 400CM
    Cooling
    cryorig m9i
  • At a glance

    win7,win11i5-84002x8gb 3200
    Operating System
    win7,win11
    Computer type
    PC/Desktop
    CPU
    i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200
    PSU
    xfx pro 450
Some steps may be repeated as Norton was just uninstalled.

Which thread has the steps for disk par info, clean boot, upgrade failure, etc.?
I dont remember. I search the internet for a solution the last 48 hours.
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
When available post results for each step in post #70.

(run in sequence)
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
Please run in sequence.


Also between steps 6) and 7) disconnect from the Internet.

Make sure that both Ethernet and Wifi are disconnected during the in place upgrade repair.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
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