External backup drive-folders present but no files


BIC

Member
Local time
9:32 PM
Posts
6
OS
Windows 11
I have been using SyncBack Free backup software for many years on many different Windows 10 PCs. Never had a problem until now with a Windows 11 HP Desktop. Problem seems to be related to OneDrive, even when I completely shut OneDrive down. I do not want to backup to the cloud, I use multiple portable external drives for backing up about 1TB of data.

My source for backup is C:\Users\xxx\ . All the correct folders show up on the backup drive but almost none of the actual files. For some reason two folders have a few old video files in them.

When in File Explorer, on the left side of the window, dropping vertically, is:

Home
Gallery

Desktop
Downloads
Documents
Pictures
Music
Videos

OneDrive
--Desktop
--Documents
--Pictures

This PC
--Local Disk (C:)
----Users
------xxx
---------Documents, Music, Pictures, etc. folders present but not the files.

Starting at the top, Home has all the correct folders & files. The next set of folders has all the correct files. OneDrive folder has all the appropriate files & folders but only for Desktop, Documents & Pictures.

This PC, which is apparently my selected source, uses C:\Users\xxx. Here the folders are present but almost no files.

What should I be using as my source for backup? For the most part, I'm backing up Documents, Pictures, Videos, etc.

Are there duplicate sets of files & folders or just shortcuts? If so, how do I get rid of extra sets, which ones do I keep?

Thanks.
 
Windows Build/Version
Win11 Home, 23H2, Build 22631.3593

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Envy TE01-3197c
    CPU
    12th Generation i7-12700F
    Memory
    32GB DDR4-3200 SDRAM
    Graphics Card(s)
    NVIDIA GeForce GTX 1660 Super 6GB GDDR6
If you are using a MS account the default location for documents, desktop, pictures, and videos is Onedrive. These files are not in your user folder on your hard drive.
You first have to turn off backup folder syncing. This tutorial tells you how and also how to get your files onto your local drive.
https://www.elevenforum.com/t/turn-on-or-off-onedrive-folder-backup-syncing-across-windows-11-devices.4321/

NOTE: ONLY IF FOLDERS DO NOT MOVE TO DEFAULT LOCATION IN STEP 1 ABOVE DO THIS

If this happens, then you could try option three below to restore the default folder location and move your files manually from Onedrive into the folders..

2. Then you have to unlink account & PC from onedrive.
https://www.elevenforum.com/t/unlink-account-and-pc-from-onedrive-in-windows-11.15162/
Once you do this the files you have in onedrive will remain there until you login to Onedrive on the Web and delete them.
Sign in - Microsoft OneDrive

3. You can then either uninstall Onedrive or disable it. I prefer to disable it. Open Task Manager>Startup Apps
Find Onedrive in the list and, right click on it, select disable. This prevents Onedrive from auto-starting.

4. If you want to uninstall it instead use Revo Uninstaller Freeware Portable. Be sure to delete any leftover files and registry entries Revo finds. Download Revo Uninstaller Freeware - Free and Full Download



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My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

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