How to contact Microsoft live support with activation issue


Baeolophus

Well-known member
Member
Local time
9:13 PM
Posts
170
OS
macOS Sequoia
I am dealing with trying to transfer the activation from one VM (deactivated with
Powershell:
slmgr.vbs /upk
) to another VM. After entering the license key I found that it does not work. Running the activation troubleshooter, I get this:

Screenshot 2023-12-04 at 2.25.47 PM.png

So, I click on “I changed hardware on this device recently.” I am presented with this:

Screenshot 2023-12-04 at 2.26.13 PM.png

I check “This is the device I’m using right now” and click on Activate. I then get this:

Screenshot 2023-12-04 at 2.26.27 PM.png

Even though the old machine ParallelsM1MAX was properly activated.

On what page can I chat with Microsoft Support to get this resolved, or where can I call them?
 
Windows Build/Version
Windows 23H2 (22631.2715) on a Parallels VM on Apple Silicon M1 Max

My Computer My Computer

At a glance

macOS SequoiaM1 Max Apple Silicon32 GB
OS
macOS Sequoia
Computer type
Laptop
Manufacturer/Model
Apple
CPU
M1 Max Apple Silicon
Memory
32 GB
Use the 'Get Help' app from the MS Store and start here -

1.png
or start here .
 

My Computer My Computer

At a glance

Windows 11 Pro 26H2 (Build 26300.9539)Intel Core Ultra 9 285 5.6 GHz32.00 GBIntel Integrated Graphics (128 MB)
OS
Windows 11 Pro 26H2 (Build 26300.9539)
Computer type
PC/Desktop
Manufacturer/Model
Dell Pro Max Tower T2 FCT2250
CPU
Intel Core Ultra 9 285 5.6 GHz
Motherboard
64-bit operating system, x64-based processor
Memory
32.00 GB
Graphics Card(s)
Intel Integrated Graphics (128 MB)
Sound Card
Realtek Audio
Monitor(s) Displays
Dell P2714H Monitor
Screen Resolution
1920 x 1080
Hard Drives
1 x 512GB M.2 XG10d SED KIOXIA PCIe solid state drive (Internal)
1 x 2TB Seagate ST2000DM008-2UB102 HDD (Internal)
1 x 4TB Seagate STGX4000400 External HDD
1 x 6TB WD Elements AE 2689 External HDD
PSU
500 Watts
Cooling
Air
Keyboard
Microsoft Wired Keyboard 600
Mouse
Microsoft USB Basic Optical Mouse v2.0
Browser
Firefox
Antivirus
Windows Defender + Malwarebytes Premium
Other Info
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 022RY57
BaseBoard Version A01
Here are some old numbers I used in the past but I do not know if they still work.
activation 888 725-1047
support 800 936-5700

I've have been able to contact them by using this site. Select your product and go through the process of entering your issue. Eventually you are given a number to call or open a chat..
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.9445i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.9445
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.9445AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.9445
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9445
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