KB5015814 Installation Problems


dagar7

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I read through previous "Update KB5015814 won't install post", but thought I would start a new Post to simplify. Win 11 Pro 22000.778. My computer specs are up to date.
KB5014668 previously installed OK and DISM Start ComponentCleanup and RestoreHealth plus sfc /scannow all completed OK at that time.
7/13/22 - turned on computer and got notification that computer needed restart. KB5015814 had already started installing per Windows Update so I rebooted. Thought all was OK with update.
7/15/22 - again when I turned on computer had notification to restart to complete the update. Windows Update showed it was apparently reinstalling KB5015814. It failed to install 3 times with multiple reboots before going back to desktop without installing.

I then decided to do an in place repair install using a 22000.795 ISO downloaded from UUP dump, which has always worked for me in the past, but this also failed with "We couldn’t install Windows 11 0x8007000D – 0x40021, the installation failed in the SECOND_BOOT phase with an error during SYSPREP_RESPECIALIZE operation"
My last backup with Macrium is 8 days old, so I am starting a new backup with Macrium so I can recover updated files if I have to restore the backup. In Windows Features both .Net Framework 3.5 and 4.8 are selected on with each of there sub-categories also on.
In the other thread I mentioned I believe that one of the posters did a restore back to a previous backup and still had the problem, so I would like to try to fix this before restoring. Malwarebytes was Off and Bitdefender was turned off during both attempts to install.
Help would be greatly appreciated.
 

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dagar7

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Update to my problem
Ran DISM Start ComponentCleanup and RestoreHealth cleanups and SFC (no integrity errors found)
Ran Error Check on C: files - no problems
Ran Windows Update Troubleshooter, which found errors and Resolved them
Turned off Windows Features for .Net Framework 3.5 and 3.8
Ran Windows Update to install KB5015 and it failed with message "Error Encountered"
Still need help
Just noticed post from Tekkie Boy and will do that
Ran Setup Diagnostics as Administrator and it apparently failed. It created two files in the folder including an empty SetupDia log. Command Prompt flashed briefly and then immediately gone. Checked on .Net Framework and both had been renabled fully, possibly by my attempt at an in place repair install, so missing .NET probably not cause of Setup Diagnostics failure. Still stuck
 
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Tekkie Boy

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Open the following path in Windows Explorer:
C:\$Windows.~BT\Sources\Panther

and look for the setupact.log.

The folder “$Windows.~BT“ is hidden.

Copy and paste the setupact.log to your desktop, zip it and then share it.

You have not answered my question:

With which error code fails the KB5015814 Update? 0x8000ffff?
 

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Rickpa

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I have the same problem here. Tried running the troubleshooter. No help. No error code available.
 

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BrianInEngland

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I have the same problem here. Tried running the troubleshooter. No help. No error code available.
This is weird, as I couldn't install KB5015818 (22621.232) on Tuesday, had the same problem and error during reboot. I managed to do an in-place repair using the 22621.232 ISO.
 

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dagar7

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Tekkie Boy
Setupact.7z link: setupact.7z
thanks for helping
Just noted your request for error messages. Only one I know of was in first post for the in place repair upgrade attempt. I looked in Event Viewer
Applications and Service Logs\Microsoft\Windows\WindowsUpdateClient\Operational folder and found lots of events but no errors. Maybe I am looking in the wrong place?
 
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    32 GB Crucial 3200 MHz
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GCG1000

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Hi-
You may find this tutorial helpful: Reset Windows Update in Windows 10
I had a similar problem with a recent update and this tutorial fixed my problem in Win 11. Thanks, Brink, for the fix. Good Luck.

GCG.
 

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Tekkie Boy

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@dagar7

The upgrade fails because it cannot find one of the modules for the in-place upgrade.

Temporarily uninstall:

Bitdefender Antivirus, Path: C:\Program Files\Bitdefender\Bitdefender Security\wsccommunicator.exe, Timestamp: Fri, 15 Jul 2022 13:08:16 GMT

Malwarebytes, Path: C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe, Timestamp: Fri, 15 Jul 2022 14:02:31 GMT, State: 393216

Aftwards use the Malwarebytes Support Tool:


And then use the Bitdefender Removal Tool too:



When done try the KB5015814 again. When it fails, let it me know.
 

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dagar7

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Tekkie Boy
Thanks for your new post. I will have to try uninstalling Malwarebytes and Bitdefender tomorrow. As I mentioned in earlier post, in all attempts, I quit Malwarebytes from the tray ICON and turned off Bitdefender Shield before starting the Update or in place repair install, which has always been sufficient in the past.
In the mean time, I did find the Windows update error information in Update history, for the Windows Update 3 attempts: 0x8007007e
 

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Tekkie Boy

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Antivirus programs have filter drivers that can cause problems even if the programs are deactivated.

Please do the following:

Open the Windows Explorer and then go to:

C:\Windows\logs

Copy and paste the CBS folder to your desktop, zip it and then upload it on OneDrive.
 

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Rickpa

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Uninstalled Malwarebytes, installed this update successfully, and reinstalled Malwarebytes.
 

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mpgioia

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Same here ... Version 21H2 22000.739
Partial snippet of my CBS log .. I get a 0x80073701 return error. only after attempting similar things to what @dagar7 tried initially.. troubleshooting -> other -> windows update.. and also

Code:
sc config trustedinstaller start=auto
net stop bits
net stop wuauserv
net stop msiserver
net stop cryptsvc
net stop appidsvc
Ren %Systemroot%\SoftwareDistribution SoftwareDistribution.old
Ren %Systemroot%\System32\catroot2 catroot2.old
regsvr32.exe /s atl.dll
regsvr32.exe /s urlmon.dll
regsvr32.exe /s mshtml.dll
netsh winsock reset
netsh winsock reset proxy
rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN
dism /Online /Cleanup-image /ScanHealth
dism /Online /Cleanup-image /CheckHealth
dism /Online /Cleanup-image /RestoreHealth
dism /Online /Cleanup-image /StartComponentCleanup
Sfc /ScanNow
net start bits
net start wuauserv
net start msiserver
net start cryptsvc
net start appidsvc

as well as trying to reset Windows update.. https://allthings.how/how-to-reset-windows-update-components-on-windows-11/

I think I got ORIGINALLY the same error code @dagar7 got .. and then after running the above .. ☝️
I know only get 0x80073701 everytime..


There's plenty of documented methods to fix STATUS_SXS_ASSEMBLY_MISSING .. given a package quoted in the logging associated with the Failed to pin... but my two instances don't reference a KB.. it's seriously borked ~~

I've never needed to uninstall AV agents in 20 years of using Microsoft Windows to run updates.. but i'm running MB too..uninstalled and reran.. no difference. Still same error.


Code:
Error                 CSI    0000025f (F) STATUS_SXS_ASSEMBLY_MISSING #5748219# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
Error                 CSI    00000260 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #5748085# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-Embedded-ShellLauncher-Deployment, version 10.0.22000.120, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, cb = (null), s = (null), rid = 'Microsoft-Windows-Embedded-ShellLauncher-Package~31bf3856ad364e35~amd64~~10.0.22000.120.452ba6337308b2b7ab23de2c69e95976', rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
Info                  CBS    Failed to pin deployment while resolving Update: Microsoft-Windows-Embedded-ShellLauncher-Package~31bf3856ad364e35~amd64~~10.0.22000.120.452ba6337308b2b7ab23de2c69e95976 from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
Info                  CBS    Failed to bulk stage deployment manifest and pin deployment for package:Microsoft-Windows-Notepad-System-FoD-Package~31bf3856ad364e35~amd64~~10.0.22000.653 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
Info                  CBS    CommitPackagesState: Started persisting state of packages
Info                  CBS    CommitPackagesState: Completed persisting state of packages
Info                  CSI    00000261@2022/7/16:00:02:22.112 CSI Transaction @0x214af4550b0 destroyed
Info                  CBS    Perf: Resolve chain complete.
Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
Info                  CBS    WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~22000.795.1.7, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Installed, client id: UpdateAgentLCU
Info                  CBS    Not able to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
Error                 CONX   aepic: ERROR,AeWERQueryFileInfo,171,RegLoadAppKey failed [1009]

Info                  CONX   aepic: TRACE,AmipVerifyCachePermissionsCorrect,1045,RegLoadKey failed [1009]

Info                  CONX   aepic: TRACE,AmiStoreInitialize,646,AmipVerifyCachePermissionsCorrect could not fix existing cache. Creating a new one: C:\WINDOWS\AppCompat\Programs\Amcache.hve.tmp

Info                  CONX   aepic: TRACE,AmiStoreInitialize,647,Commandline is: C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22000.795_none_047def894cac2b60\TiWorker.exe -Embedding

Info                  CONX   aepic: TRACE,AmipVerifyCachePermissionsCorrect,1045,RegLoadKey failed [1009]

Info                  CONX   aepic: TRACE,AmiStoreInitialize,646,AmipVerifyCachePermissionsCorrect could not fix existing cache. Creating a new one: C:\WINDOWS\AppCompat\Programs\Amcache.hve.tmp

Info                  CONX   aepic: TRACE,AmiStoreInitialize,647,Commandline is: C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22000.795_none_047def894cac2b60\TiWorker.exe -Embedding

Info                  CBS    Added C:\WINDOWS\Logs\CBS\CBS.log to WER report.
Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20220715235639.cab to WER report.
Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20220715115323.cab to WER report.
Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20220715112618.cab to WER report.
Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20220715091919.cab to WER report.
Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20220715085110.cab to WER report.
Info                  CBS    Not able to add %windir%\winsxs\pending.xml to WER report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
Info                  CBS    Not able to add %windir%\winsxs\pending.xml.bad to WER report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
Info                  CBS    Reboot mark cleared
Info                  CBS    Winlogon: Simplifying Winlogon CreateSession notifications
Info                  CBS    Winlogon: Deregistering for CreateSession notifications
Info                  CBS    FinalCommitPackagesState: Started persisting state of packages
Info                  CBS    Reporting package change for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~22000.795.1.7, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Installed, limit: Installed, status: 0x0, failure source: Resolve, reboot required: False, client id: UpdateAgentLCU, initiated offline: False, execution sequence: 287, first merged sequence: 287, reboot reason: REBOOT_NOT_REQUIRED, RM App session: -1, RM App name: N/A, FileName in use: N/A, release type: Security Update, OC operation: False, download source: 0, download time (secs): 4294967295, download status: 0x0 (S_OK), Express download: False, Download Size: 0 Used lower priority: False Priority changes: 0
Info                  CBS    Reporting package change completion for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~22000.795.1.7, current: Absent, original: Absent, target: Installed, status: 0x80073701, failure source: Resolve, failure details: "(null)", client id: UpdateAgentLCU, initiated offline: False, execution sequence: 287, first merged sequence: 287, pending decision: InteractiveInstallFailed, primitive execution context: Interactive
Info                  CBS    The store corruption status report is incomplete. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
Info                  CBS    Resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
Info                  CBS    Stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
Info                  CBS    Execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
Info                  CBS    FinalCommitPackagesState: Completed persisting state of packages
Info                  CBS    Enabling LKG boot option
Info                  CBS    Exec: End: nested restore point - complete.
Info                  CBS    Exec: Will not run corruption repair because no store corruption found.
Info                  CBS    Exec: Processing complete.  Session: 30972071_668693622, Package: Package_for_RollupFix~31bf3856ad364e35~amd64~~22000.795.1.7, Identifier: KB5015814 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
Info                  CBS    Removing the pending hard reserve adjustment for Client: UpdateAgentLCU, Session: 30972071_668693622
Error                 CBS    Failed to perform operation.  [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
Info                  CBS    Session: 30972071_668693622 finalized. Reboot required: no [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
Info                  CBS    Failed finalizing session [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
 

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dagar7

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Antivirus programs have filter drivers that can cause problems even if the programs are deactivated.

Please do the following:

Open the Windows Explorer and then go to:

C:\Windows\logs

Copy and paste the CBS folder to your desktop, zip it and then upload it on OneDrive.
CBS link provided: CBS.7z
I will try uninstalling my Malwarebytes and Bitdefender this afternoon. Do you recommend trying to install this CU or again trying the inplace repair upgrade?
 

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    PC/Desktop
    Manufacturer/Model
    Home built
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    Ryzen 7 5800X
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    ASUS TUF Gaming X570-Pro WiFi
    Memory
    32 GB Crucial 3200 MHz
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    Nvidia GTX 3060 Ti
    Sound Card
    none
    Monitor(s) Displays
    LG 29UB55 B 29 inch
    Screen Resolution
    2560 x 1080
    Hard Drives
    Samsung 980 Pro 1 TB NVMe SSD
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    Seasonic Focus GM650
    Case
    Fractal Design Define 7 Compact
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    Noctua NH-U12A CPU Cooler
    Keyboard
    Logitech wireless
    Mouse
    Logitech wireless
    Internet Speed
    115 Mbps download
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    Google Chrome with Duck Duck Go search
    Antivirus
    Bitdefender Total Security and Malwarebytes Premium 4.5.11

Tekkie Boy

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@dagar7

There are a lot of Access Denied errors when accessing the registry during the update.

Here is just a small excerpt from the CBS.log:

Code:
2022-07-15 13:15:12, Error                 CSI    00000126 (F) STATUS_ACCESS_DENIED #51093# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysQueryValueKey(flags = 1, key = 470 ('\REGISTRY\MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..-installers-onecore_31bf3856ad364e35_10.0.22000.795_none_e6dafed42ac81b40'), vn = [l:5 ml:6]'S256H', kvic = 2, kvi = 2, disp = 0)[gle=0xd0000022]
2022-07-15 13:15:12, Error                 CSI    00000127 (F) STATUS_ACCESS_DENIED #51092# from Windows::Rtl::SystemImplementation::CKey::QueryValue(flags = 1, kn = [l:153]'\Registry\Machine\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..-installers-onecore_31bf3856ad364e35_10.0.22000.795_none_e6dafed42ac81b40\', vn = [l:5 ml:6]'S256H', ic = KeyValuePartialInformation, info = {l:0 b:}, disp = 0)[gle=0xd0000022]
2022-07-15 13:15:12, Info                  CSI    00000128 ERROR MAPPING HRESULT - No proper NTSTATUS mapping available.  Error is: "c0000022 [Error,Facility=(0000),Code=34 (0x0022)]".


This could definitely be caused by Malwarebytes and/or Bitdefender.

I already had this in another case, where Malwarebytes was the culprit.

But this excerpt confuses me:

Code:
2022-07-15 13:15:12, Info                  CSI    0000012a Loading installer DLL from stack-relative path: C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22000.795_none_047def894cac2b60\appxreg.dll

The appxreg.dll file does not normally exist in this path.

The file should normally be located in this path:
C:\Windows\WinSxS\amd64_microsoft-windows-s..-installers-onecore_31bf3856ad364e35_10.0.22000.795_none_e6dafed42ac81b40

Can you please check this path to see if appxreg.dll is there:
C:\Windows\WinSxS\amd64_microsoft-windows-s..-installers-onecore_31bf3856ad364e35_10.0.22000.795_none_e6dafed42ac81b40

If possible, create a screenshot when you have opened the path so that you can see which files are in the folder.
 

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dagar7

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Tekkie Boy
I will check on the appxreg.dll file later but right now I am doing a full backup of the computer after getting it to 22000.795.
What I did was uninstall Malwarebytes, turn off Bitdefender Shield, disconnect my network cable. I was going to turn off the two .net items in Windows Features but the 3.5 wouldn't respond and the 4.8 was not present. I then ran the installation from the 22000.795 ISO from UUP Dump (same one that failed to install my original attempt) and it completed the installation OK. I then made cloned Backup to external USB HDD.
After completing the first backup, opening Settings notification "Windows Update Attention Needed".
With fingers crossed, I went Windows Update and it wanted to install KB5015814 and selected Update. It immediately stopped, and indicated that it was up to date, so that part worked OK. I then did two Dot Net Updates and KB4025037 which completed OK.
After the backup image completes, I will check to see if Program Features looks normal or not. The only other obvious problem I can see is that the Taskbar Widget just show two small vertical blocks, one white and one green and it will not function, “Widgets is unavailable. You need Microsoft Edge WebView2 Runtime to use Widgets.”.
Thanks for your help
 

My Computer

System One

  • OS
    Windows 11 Pro 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 7 5800X
    Motherboard
    ASUS TUF Gaming X570-Pro WiFi
    Memory
    32 GB Crucial 3200 MHz
    Graphics Card(s)
    Nvidia GTX 3060 Ti
    Sound Card
    none
    Monitor(s) Displays
    LG 29UB55 B 29 inch
    Screen Resolution
    2560 x 1080
    Hard Drives
    Samsung 980 Pro 1 TB NVMe SSD
    PSU
    Seasonic Focus GM650
    Case
    Fractal Design Define 7 Compact
    Cooling
    Noctua NH-U12A CPU Cooler
    Keyboard
    Logitech wireless
    Mouse
    Logitech wireless
    Internet Speed
    115 Mbps download
    Browser
    Google Chrome with Duck Duck Go search
    Antivirus
    Bitdefender Total Security and Malwarebytes Premium 4.5.11

dagar7

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Thread Starter
Local time
6:43 PM
Posts
17
OS
Windows 11 Pro 22000.778
Tekkie Boy
I did a search for appxreg.dll in WinSxS folder and found 4, two were in X86 folders and two in the amd64_mirosoft--------folder. Apparently different than before update to 22000.795. Pasting below.
C:\Windows\WinSxS\amd64_microsoft-windows-s..-installers-onecore_31bf3856ad364e35_10.0.22000.1_none_42000e39aa2f7db4\appxreg.dll"
C:\Windows\WinSxS\amd64_microsoft-windows-s..-installers-onecore_31bf3856ad364e35_10.0.22000.795_none_e6dafed42ac81b40\appxreg.dll"
 

My Computer

System One

  • OS
    Windows 11 Pro 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 7 5800X
    Motherboard
    ASUS TUF Gaming X570-Pro WiFi
    Memory
    32 GB Crucial 3200 MHz
    Graphics Card(s)
    Nvidia GTX 3060 Ti
    Sound Card
    none
    Monitor(s) Displays
    LG 29UB55 B 29 inch
    Screen Resolution
    2560 x 1080
    Hard Drives
    Samsung 980 Pro 1 TB NVMe SSD
    PSU
    Seasonic Focus GM650
    Case
    Fractal Design Define 7 Compact
    Cooling
    Noctua NH-U12A CPU Cooler
    Keyboard
    Logitech wireless
    Mouse
    Logitech wireless
    Internet Speed
    115 Mbps download
    Browser
    Google Chrome with Duck Duck Go search
    Antivirus
    Bitdefender Total Security and Malwarebytes Premium 4.5.11

Tekkie Boy

A member
Member
Local time
3:43 AM
Posts
73
OS
Win 11
I then ran the installation from the 22000.795 ISO from UUP Dump (same one that failed to install my original attempt) and it completed the installation OK.

I'm glad to hear that it worked.

Thanks for looking for the file.

That's okay then.

If you still need the runtime, you can download it there:

Thank you for your cooperation.

Take care.
 

My Computer

System One

  • OS
    Win 11

metal1K

New member
Local time
3:43 AM
Posts
1
OS
Windows 11
@dagar7

The upgrade fails because it cannot find one of the modules for the in-place upgrade.

Temporarily uninstall:

Bitdefender Antivirus, Path: C:\Program Files\Bitdefender\Bitdefender Security\wsccommunicator.exe, Timestamp: Fri, 15 Jul 2022 13:08:16 GMT

Malwarebytes, Path: C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe, Timestamp: Fri, 15 Jul 2022 14:02:31 GMT, State: 393216

Aftwards use the Malwarebytes Support Tool:


And then use the Bitdefender Removal Tool too:



When done try the KB5015814 again. When it fails, let it me know.
I can't thank you enough for this, I was losing it after trying EVERYTHING to reset windows update, delete windows update downloads, unplug some of my USB, to no avail. Then tried this "in place upgrade" like dagar7 as well, and got the same SECOND REBOOT error.

I was getting ready to just reinstall the whole thing when I finally found this post.

THANK YOU!
 

My Computer

System One

  • OS
    Windows 11

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