Laptop keeps crashing


developer981

New member
Local time
5:07 PM
Posts
9
OS
Windows 11
I have an ASUS Zenbook Q536FD running Windows 11 Home 10.0.26200 Build 2600. It started off crashing every one or two hours, now it crashes right after I login or even before I login, mostly with memory errors. I tried running Driver Verifier, although, I'm not sure what to do next.

I checked the RAM using mdsched.exe and it didn't find anything. I used the intel CPU check program as well and it didn't find anything.

Also, it says I have "Update for Microsoft Windows (KB5066128)" installed.

Mini dumps are here: Windows 11 Mini Dump 2025-12-09 - Google Drive

What else do I need to try?

Thanks.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook Q536FD
    CPU
    Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 199
    Memory
    16 GB
    Antivirus
    Malwarebytes
Follow this guide: BSOD - Posting Instructions

And post here: BSOD Crash Analysis

Based on above mini-dumps it's more than likely a driver issue.

As for that update - i take it you meant: KB5066128. That update was released mid October - so you're updates are probably not up-to-date either (last update was released couple of days ago - which solves some issues tied to past updates/issues).
 

My Computer

System One

  • OS
    WinDOS 25H2
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
Follow this guide: BSOD - Posting Instructions

And post here: BSOD Crash Analysis

Based on above mini-dumps it's more than likely a driver issue.

As for that update - i take it you meant: KB5066128. That update was released mid October - so you're updates are probably not up-to-date either (last update was released couple of days ago - which solves some issues tied to past updates/issues).
Ok, thanks. I will take a look at the posting instructions. Yes, I meant KB5066128. Just edited post. Let me see if I can get it to install any new updates.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook Q536FD
    CPU
    Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 199
    Memory
    16 GB
    Antivirus
    Malwarebytes

Latest Support Threads

Back
Top Bottom