My Zenbook (I7 16gb) won't update.

James · Jan 11, 2023

I did a lot of research. The error you are getting seems common amongst i7 chips.

1) go to system32\driverstore\filerepository to find the folder with the REALTEK drivers.

2) right click to show Security tab

3) click on Edit

4)then select EVERYONE

5) then, in the bottom part of the window, select the checkbox for full control.

6) Now try to delete or move the folder to somewhere else.

7) restart your computer

8)Now run the downloaded Windows 11 ISO setup. (allow it to update and everything)

tonyw · Jan 11, 2023

James said:
I did a lot of research. The error you are getting seems common amongst i7 chips.

1) go to system32\driverstore\filerepository to find the folder with the REALTEK drivers.

2) right click to show Security tab

3) click on Edit

4)then select EVERYONE

5) then, in the bottom part of the window, select the checkbox for full control.

6) Now try to delete or move the folder to somewhere else.

7) restart your computer

8)Now run the downloaded Windows 11 ISO setup. (allow it to update and everything)

Thanks so much.

I'll give it a try. I'm so tired now it's probably best to wait 'till tomorrow. I have a good, working, up to date Reflect image so I can get back to where I am now.

Thinking about it, I could do a clean install to see if it's an I7 problem, but surely MS would find a fix for that? Then restore image and keep working, without updates, until I get a new machine and can do an orderly changeover. Although it's an expensive machine to junk after two years.

James · Jan 11, 2023

tonyw said:
Thanks so much.

I'll give it a try. I'm so tired now it's probably best to wait 'till tomorrow. I have a good, working, up to date Reflect image so I can get back to where I am now.

Thinking about it, I could do a clean install to see if it's an I7 problem, but surely MS would find a fix for that? Then restore image and keep working, without updates, until I get a new machine and can do an orderly changeover.

No problem!!

Yup. Make sure to back up loads!

Dru2 · Jan 11, 2023

NormanF said:
16 GB is way too low for Windows 11! Get the biggest SSD or hard drive your budget allows.

LOL - That 16gig is memory not storage

Dru2 · Jan 11, 2023

tonyw said:
Hardware is compatible. UX325JA ,I7 CPU, 1Tb SSD, 16Gb Ram.

What "i7 CPU"?

tonyw · Jan 11, 2023

Dru2 said:
What "i7 CPU"?

i7 - 1065G7

tonyw · Jan 11, 2023

Now that's interesting. I did a USB restore using the 22H2 ISO from MS website and specified keep nothing. It rolled back to my existing system with the message...

0x80070002 - 0x20007
The installation failed in the SAFE_OS phase with an error during INSTALL_DRIVERS operation.

So I can't even do a clean install, or am I missing something?

Dru2 · Jan 11, 2023

tonyw said:
i7 - 1065G7

Yeah, you've got something else going on as your laptop appears to be fully compatible (based on CPU info).

James · Jan 12, 2023

James said:
I did a lot of research. The error you are getting seems common amongst i7 chips.

1) go to system32\driverstore\filerepository to find the folder with the REALTEK drivers.

2) right click to show Security tab

3) click on Edit

4)then select EVERYONE

5) then, in the bottom part of the window, select the checkbox for full control.

6) Now try to delete or move the folder to somewhere else.

7) restart your computer

8)Now run the downloaded Windows 11 ISO setup. (allow it to update and everything)

Ok then @tonyw, this has to be a driver issue. Try following this on your current system :)

tonyw · Jan 12, 2023

James said:
Ok then @tonyw, this has to be a driver issue. Try following this on your current system :)

Thanks, I have 10 Realtek folders but I can't make any changes, all greyed out. Could it be because I have the home edition.

glasskuter · Jan 12, 2023

I know there have been problems with Realtek as I stated in post #19, but I found that MS put a hold on rolling out 22h2 to those using Intel SST sound. This article tells you the known issues with 22h2 update. Windows 11, version 22H2 known issues and notifications

tonyw · Jan 12, 2023

This is crazy, I've tried safe mode, singed in as admin, but I can't delete or move anything. Is there a command to remove all nanny protections?

tonyw · Jan 12, 2023

Would upgrading to Pro help?

James · Jan 12, 2023

tonyw said:
Would upgrading to Pro help?

Do not bother. It won't. Anyway, over on tenforums greyed out seems a problem somebody else had https://www.tenforums.com/drivers-hardware/12741-cant-uninstall-realtek-audio-drivers.html

tonyw · Jan 12, 2023

This is new. Windows update is now offering 22H2 but if I click install, it instantly comes back and says it can't install it with an option to try again... rinse and repeat.

James · Jan 12, 2023

tonyw said:
This is new. Windows update is now offering 22H2 but if I click install, it instantly comes back and says it can't install it with an option to try again... rinse and repeat.

WHYYY!!?? Second-hand frustration here. I can not help any further

I am so sorry - and good luck

tonyw · Jan 12, 2023

James said:
WHYYY!!?? Second-hand frustration here. I can not help any further I am so sorry - and good luck

I was going to try the unsupported hardware option that requires a registry edit but regedit says I don't have the permissions to create a key under settings.... Aaarrrrrggggghhhhh. I bet it won't let me do it in safe mode either.

I didn't have all these problems with MSDos.

Thanks again for all your help.

James · Jan 12, 2023

Hahha! MSDos arguably more reliable. I wish you luck with a reply // refund

glasskuter · Jan 12, 2023

Did you try all 7 methods to delete drivers listed in the article posted in #19?

The only other suggestion I have is to use a live Linux distro to delete the files. I keep a UEFI bootable live Linux distro on usb for just such instances. You boot Linux from it and are given 2 options-to install Linux or run it from media. Then you can access the Windows drive and delete any Windows system folder or file you want to in a flash. Linux cares nothing about permissions.
I use Mint Cinnamon or Ubuntu but any distro will do.

tonyw · Jan 12, 2023

glasskuter said:
Did you try all 7 methods to delete drivers listed in the article posted in #19?

The only other suggestion I have is to use a live Linux distro to delete the files. I keep a UEFI bootable live Linux distro on usb for just such instances. You boot Linux from it and are given 2 options-to install Linux or run it from media. Then you can access the Windows drive and delete any Windows system folder or file you want to in a flash. Linux cares nothing about permissions.
I use Mint Cinnamon or Ubuntu but any distro will do.

I tried all that I could but the Dos ones didn't seem to work. Also, I don't really know what I have to delete, it may not be Realtek?