My Zenbook (I7 16gb) won't update.


To the kind (anonymous) soul who sent me a message with a link. Thanks, I'll give it a try.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus Zenbook
    CPU
    Core i7
    Memory
    16Gb
    Hard Drives
    1TB SSD
I don't really know what I have to delete, it may not be Realtek?
As also posted in #19 your setup and event logs should tell you the offending driver.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
As also posted in #19 your setup and event logs should tell you the offending driver.
Thanks. I looked at the event logs but couldn't see anything useful, ie file names. I'll have another go later but I'm breaking new ground here and on a steep learning curve.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus Zenbook
    CPU
    Core i7
    Memory
    16Gb
    Hard Drives
    1TB SSD
As also posted in #19 your setup and event logs should tell you the offending driver.
Is Trace Viewer the best for log files (etl) ?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus Zenbook
    CPU
    Core i7
    Memory
    16Gb
    Hard Drives
    1TB SSD
I've tried time and time again but I can't get any useable information out of the update log files.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus Zenbook
    CPU
    Core i7
    Memory
    16Gb
    Hard Drives
    1TB SSD
I've just spent 3 hours with MS tech support. They took control of my PC and tried everything before giving up.

They suggest that since the PC is working fine (other than update) that I just use it until I'm ready to replace and that Windows will work safely and reliably without any updates for as long as I want to keep it.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus Zenbook
    CPU
    Core i7
    Memory
    16Gb
    Hard Drives
    1TB SSD

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