My Zenbook (I7 16gb) won't update.

T

tonyw

Active member

Thread Starter

Local time

11:10 PM

Posts

44

OS

Windows 11

• Jan 12, 2023

• #41

To the kind (anonymous) soul who sent me a message with a link. Thanks, I'll give it a try.

 

My Computer

At a glance

Windows 11Core i716Gb

OS

Windows 11

Computer type

Laptop

Manufacturer/Model

Asus Zenbook

CPU

Core i7

Memory

16Gb

Hard Drives

1TB SSD

glasskuter

aka Mama Glass

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Local time

5:10 PM

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12,108

Location

The Lone Star State of Texas

OS

Windows 11 Pro 25H2 26200.8875

• Jan 12, 2023

• #42

tonyw said:

I don't really know what I have to delete, it may not be Realtek?

Click to expand...

As also posted in #19 your setup and event logs should tell you the offending driver.

 

My Computers

System One System Two

• At a glance

  Windows 11 Pro 25H2 26200.8875i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630

  OS

  Windows 11 Pro 25H2 26200.8875

  Computer type

  PC/Desktop

  Manufacturer/Model

  Dell Optiplex 7080

  CPU

  i9-10900 10 core 20 threads

  Motherboard

  DELL 0J37VM

  Memory

  32 gb

  Graphics Card(s)

  none-Intel UHD Graphics 630

  Sound Card

  Integrated Realtek

  Monitor(s) Displays

  Benq 27

  Screen Resolution

  2560x1440

  Hard Drives

  2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme

  PSU

  500w

  Case

  MT

  Cooling

  Dell Premium

  Keyboard

  Logitech wired

  Mouse

  Logitech wireless

  Internet Speed

  so slow I'm too embarrassed to tell

  Browser

  #1 Edge #2 Firefox

  Antivirus

  Defender+MWB Premium

• At a glance

  Windows 11 Pro 24H2 26200.8875AMD Ryzen 7 6800U32 gbintegrated

  Operating System

  Windows 11 Pro 24H2 26200.8875

  Computer type

  PC/Desktop

  Manufacturer/Model

  Beelink Mini PC SER5

  CPU

  AMD Ryzen 7 6800U

  Memory

  32 gb

  Graphics card(s)

  integrated

  Sound Card

  integrated

  Monitor(s) Displays

  Benq 27

  Screen Resolution

  2560x1440

  Hard Drives

  1TB Crucial nvme

  Keyboard

  Logitech wired

  Mouse

  Logitech wireless

  Internet Speed

  still too embarrassed to tell

  Browser

  Firefox

  Antivirus

  Defender

  Other Info

  System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8875

T

tonyw

Active member

Thread Starter

Local time

11:10 PM

Posts

44

OS

Windows 11

• Jan 12, 2023

• #43

glasskuter said:

As also posted in #19 your setup and event logs should tell you the offending driver.

Click to expand...

Thanks. I looked at the event logs but couldn't see anything useful, ie file names. I'll have another go later but I'm breaking new ground here and on a steep learning curve.

 

My Computer

At a glance

Windows 11Core i716Gb

OS

Windows 11

Computer type

Laptop

Manufacturer/Model

Asus Zenbook

CPU

Core i7

Memory

16Gb

Hard Drives

1TB SSD

T

tonyw

Active member

Thread Starter

Local time

11:10 PM

Posts

44

OS

Windows 11

• Jan 12, 2023

• #44

glasskuter said:

As also posted in #19 your setup and event logs should tell you the offending driver.

Click to expand...

Is Trace Viewer the best for log files (etl) ?

 

My Computer

At a glance

Windows 11Core i716Gb

OS

Windows 11

Computer type

Laptop

Manufacturer/Model

Asus Zenbook

CPU

Core i7

Memory

16Gb

Hard Drives

1TB SSD

T

tonyw

Active member

Thread Starter

Local time

11:10 PM

Posts

44

OS

Windows 11

• Jan 12, 2023

• #45

I've tried time and time again but I can't get any useable information out of the update log files.

 

My Computer

At a glance

Windows 11Core i716Gb

OS

Windows 11

Computer type

Laptop

Manufacturer/Model

Asus Zenbook

CPU

Core i7

Memory

16Gb

Hard Drives

1TB SSD

T

tonyw

Active member

Thread Starter

Local time

11:10 PM

Posts

44

OS

Windows 11

• Jan 12, 2023

• #46

I've just spent 3 hours with MS tech support. They took control of my PC and tried everything before giving up.

They suggest that since the PC is working fine (other than update) that I just use it until I'm ready to replace and that Windows will work safely and reliably without any updates for as long as I want to keep it.

 

My Computer

At a glance

Windows 11Core i716Gb

OS

Windows 11

Computer type

Laptop

Manufacturer/Model

Asus Zenbook

CPU

Core i7

Memory

16Gb

Hard Drives

1TB SSD