Newly upgraded windows 11 restarts after shutting down


Ernimus Prime

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simmyjiff

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Maybe soon? Not sure what else there is to do atm?
 

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zbook

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Make free backup images and save the images to another disk drive or the cloud.

If you do not have a PSU to swap then you can reset, clean or custom install.

Clean install Windows 10 or Windows 11 > monitor for unexpected shutdowns or restarts

If there are no unexpected shutdowns or restarts with a new operating system then attribute the problem to the operating system and installed applications.

If there are unexpected shutdowns after a clean install then attribute to malfunctioning hardware.
 

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simmyjiff

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Thanks Zbook, and also thanks for your time in investigating the problem on my behalf, I think I should also apologise for what the frustrations you probably experienced with me and my failure to grasp the issue from your point of view, I'm not a techy by any stretch of the imagination and it didn't help with my approaching years, I'm on the wrong side of 77!!:rolleyes: Anyway, I'm just about to reinstall windows 11 and I'll let you know in due course what I find.
Best Regards
Jim
 

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zbook

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When you clean install please make sure that drivers are reinstalled form the motherboard or component manufacturer websites.

Then use the computer with the fewest applications for testing purposes.

If there are no problems then install applications and make free backup images.

If there are problems before installing applications then you continue to rule in / rule out factors.
 

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simmyjiff

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Hi zbook,
Update.
checked drivers etc, as per comment, all ok and updated.
Backup completed a stored in Cloud.
Implemented clean Windows 11 install
Settings, System, Recovery, Reset PC, Remove everything.
Windows 11 download, PC restarted automatically and presented with opening screen,
Entered Microsoft Pin No, access to PC failed, error message: The User Profile Service Failed the sign in.
Tried access with Microsoft Acc No password, same problem and error message, changed password, same problem.
Investigated problem on web, but most theories require access to the command prompt, but I can't get passed the sign-in screen.
Attempted access in SAFE MODE, but same problem.
What is the alternative way of getting a clean install as it appears there is a corruption somewhere?
Thanks
 

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zbook

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For a clean install please boot the MCT flash drive (Windows iso).

Delete all partitions > make an unallocated drive

There should no longer be any operating system or registry files in the computer.

Allow the MCT to create new default partitions.
 

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  • OS
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    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
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    Microsoft Defender
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simmyjiff

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Clean install completed, all working ok at present, thanks to you zbook and your colleague contributors.
jim
 

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    Home Made
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    AMD Ryzen 5 5600X 6-Core Processor 3.70
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    Aorus X470 AORUS ULTRA GAMING
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    Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit,
    Graphics Card(s)
    Gigabyte Nvidia GTX GeForce RTX 2060 [Display adapter]
    Monitor(s) Displays
    3x 32"
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    1920 x 1080
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    Crucial P1 1 TB CT1000P1SSD8 Internal Solid State Drive-up to 2000 MB/s M2
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    Evga 650 Bq, 80+ Bronze 650W

zbook

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That's great news.

Consider making free backup images:

Please monitor the computer using Reliability Monitor:

If you post a new V2 in one week it can be scanned for unexpected shutdowns and restarts.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

simmyjiff

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Windows 1 Home v21H2 Build 22000.556
Will do, thanks
 

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  • OS
    Windows 1 Home v21H2 Build 22000.556
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made
    CPU
    AMD Ryzen 5 5600X 6-Core Processor 3.70
    Motherboard
    Aorus X470 AORUS ULTRA GAMING
    Memory
    Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit,
    Graphics Card(s)
    Gigabyte Nvidia GTX GeForce RTX 2060 [Display adapter]
    Monitor(s) Displays
    3x 32"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial P1 1 TB CT1000P1SSD8 Internal Solid State Drive-up to 2000 MB/s M2
    Case
    Evga 650 Bq, 80+ Bronze 650W
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