Solved Print Error


M

MikeN707

Member
Member
Local time
2:51 AM
Posts
18
OS
win 11 25H2
Suddenly I am not able to print with my HP 9120e. I get the print dialog box and the printer is the default. When I click 'print' there is no error message on the printer, but I get a notification: 1776033047770.webp. I have the latest firmware and I just downloaded and installed the latest drivers. It doesn't matter which program I try to print from. Device Manager says the printer is connected and working.
 
Windows Build/Version
Win 11 ver 25H2, Build 26200.8037

My Computer

System One

  • OS
    win 11 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    core i5 Ultra 5-225
    Motherboard
    0N8Y0X (U3E1)
    Memory
    16 GB
    Graphics Card(s)
    iNTEL uhd
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    hp 240A
    Screen Resolution
    1920x1080
    Hard Drives
    ssd 500gb
    Browser
    Edge
    Antivirus
    Windows Defender
I would try a power recycle of both of them if you haven't already. I have a HP Color Laserjet and that usually fixes most problems.

Also try printing something that isn't a pdf like a test print.
 

My Computer

System One

  • OS
    Windows 11 & Zorin Pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus Rog Strix G16
    CPU
    Intel® Core™ Ultra 9 Processor 275HX 2.7 GHz
    Motherboard
    AsusteK Computer
    Memory
    32 gb
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 5060 Laptop GPU
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Laptop 16 inch
    Screen Resolution
    2560 X 1600
    Hard Drives
    Boot: Samsung 9100 NVME 2 TB Microsoft Storage Controller: Standard NVM Express Driver: Microsoft 6/21/2006. No SATA/AHCI on my motherboard or in bios
    Mouse
    Pad
    Browser
    Google Chrome
    Antivirus
    Microsoft
    Other Info
    Printer: HP Color LaserJet MFP M477dw
I have power cycled both the printer and computer multiple times with no change. I have also tried printing different document types (word, PPT, PDF) but it made no difference. I just restarted the print spooler but that didn't change it either.
 

My Computer

System One

  • OS
    win 11 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    core i5 Ultra 5-225
    Motherboard
    0N8Y0X (U3E1)
    Memory
    16 GB
    Graphics Card(s)
    iNTEL uhd
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    hp 240A
    Screen Resolution
    1920x1080
    Hard Drives
    ssd 500gb
    Browser
    Edge
    Antivirus
    Windows Defender
Reinstall printer?... Also some PDF documents can be locked .. so you cant print them!
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    My Self
    CPU
    Intel Alder lake i7 12700K
    Motherboard
    Asus z690 Gaming WiFi D4, Bios Ver 4505
    Memory
    32 Gb Corsair Vengeance LPX DDR4 3200 XMP2
    Graphics Card(s)
    EVGA 3070ti FTW3 Ultra Gaming & Intel Arc
    Sound Card
    Via Display port
    Monitor(s) Displays
    Dell AW2723DF
    Screen Resolution
    2560 x 1440 @ 280Hz G-Sync mode
    Hard Drives
    WD Black SN850 1Tb NVME (Boot Drive)
    WD BLACK SN850X + Heatsink 1Tb NVME
    Samsung 870 Qvo 1Tb SSD,
    Pioneer DVD-RW DVR-219L
    WD Black SN850x NVME 2Tb x3
    PSU
    Corsair RM850
    Case
    Phanteks Enthoo Pro M Tempered Glass
    Cooling
    Be Quiet Shadow Rock 3
    Keyboard
    Logitech G Pro
    Mouse
    Logitech G903, Lightspeed + Powerplay Mat
    Internet Speed
    900Mb/900Mb Fritz!Box 7590ax v2
    Browser
    Firefox
    Antivirus
    MS Defender
    Other Info
    Logitech C930e webcam
    Synology DS218 play 2 x 4Tb Synology HAT3300-4T
I uninstalled, reinstalled, loaded the newest driver and it works again.
Thanks for the help
 

My Computer

System One

  • OS
    win 11 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    core i5 Ultra 5-225
    Motherboard
    0N8Y0X (U3E1)
    Memory
    16 GB
    Graphics Card(s)
    iNTEL uhd
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    hp 240A
    Screen Resolution
    1920x1080
    Hard Drives
    ssd 500gb
    Browser
    Edge
    Antivirus
    Windows Defender
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