Solved Print Error


MikeN707

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Member
Local time
9:39 PM
Posts
18
OS
win 11 25H2
Suddenly I am not able to print with my HP 9120e. I get the print dialog box and the printer is the default. When I click 'print' there is no error message on the printer, but I get a notification: 1776033047770.webp. I have the latest firmware and I just downloaded and installed the latest drivers. It doesn't matter which program I try to print from. Device Manager says the printer is connected and working.
 
Windows Build/Version
Win 11 ver 25H2, Build 26200.8037

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win 11 25H2core i5 Ultra 5-22516 GBiNTEL uhd
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win 11 25H2
Computer type
PC/Desktop
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Dell
CPU
core i5 Ultra 5-225
Motherboard
0N8Y0X (U3E1)
Memory
16 GB
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iNTEL uhd
Sound Card
Realtek Audio
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hp 240A
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1920x1080
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ssd 500gb
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Edge
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Windows Defender
I would try a power recycle of both of them if you haven't already. I have a HP Color Laserjet and that usually fixes most problems.

Also try printing something that isn't a pdf like a test print.
 

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I have power cycled both the printer and computer multiple times with no change. I have also tried printing different document types (word, PPT, PDF) but it made no difference. I just restarted the print spooler but that didn't change it either.
 

My Computer My Computer

At a glance

win 11 25H2core i5 Ultra 5-22516 GBiNTEL uhd
OS
win 11 25H2
Computer type
PC/Desktop
Manufacturer/Model
Dell
CPU
core i5 Ultra 5-225
Motherboard
0N8Y0X (U3E1)
Memory
16 GB
Graphics Card(s)
iNTEL uhd
Sound Card
Realtek Audio
Monitor(s) Displays
hp 240A
Screen Resolution
1920x1080
Hard Drives
ssd 500gb
Browser
Edge
Antivirus
Windows Defender
Reinstall printer?... Also some PDF documents can be locked .. so you cant print them!
 
Last edited:

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Windows 11 Pro 25H2Intel Alder lake i7 12700K32 Gb Corsair Vengeance LPX DDR4 3200 XMP2EVGA 3070ti FTW3 Ultra Gaming & Intel Arc
OS
Windows 11 Pro 25H2
Computer type
PC/Desktop
Manufacturer/Model
My Self
CPU
Intel Alder lake i7 12700K
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Asus z690 Gaming WiFi D4, Bios Ver 4505
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32 Gb Corsair Vengeance LPX DDR4 3200 XMP2
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Corsair RM850
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Phanteks Enthoo Pro M Tempered Glass
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Be Quiet Shadow Rock 3
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Logitech G Pro
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Firefox
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Logitech C930e webcam
Synology DS218 play 2 x 4Tb Synology HAT3300-4T
I uninstalled, reinstalled, loaded the newest driver and it works again.
Thanks for the help
 

My Computer My Computer

At a glance

win 11 25H2core i5 Ultra 5-22516 GBiNTEL uhd
OS
win 11 25H2
Computer type
PC/Desktop
Manufacturer/Model
Dell
CPU
core i5 Ultra 5-225
Motherboard
0N8Y0X (U3E1)
Memory
16 GB
Graphics Card(s)
iNTEL uhd
Sound Card
Realtek Audio
Monitor(s) Displays
hp 240A
Screen Resolution
1920x1080
Hard Drives
ssd 500gb
Browser
Edge
Antivirus
Windows Defender

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