Solved Quick Assist


flashh4

flashh4

Well-known member
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5:47 PM
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869
OS
Windows11 23H2 (OS Build 22631.2428)
My Quick Assist isn't working, anyone else having this problem ??

Chuck
 

My Computer

System One

  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender
flashh4 said:
My Quick Assist isn't working, anyone else having this problem ??

Chuck
Click to expand...


I would just try a Microsoft chat for that.
They use that... a lot.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3527 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
Uninstall the current version from Apps and Features; then install the new Quick Assist from the Microsoft Store.
 

My Computer

System One

  • OS
    Windows 10 Pro
Tried that first thing garybo125 !

Chuck
 

My Computer

System One

  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender
Ghot, was going to remote my brothers computer when the Quick Assist didn't work !!

Thanks
 

My Computer

System One

  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender
Every time i try it i get this message, just wondering if anyone else has it working ??

Screenshot 2022-08-12 191254.png
 

My Computer

System One

  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender
flashh4 said:
Every time i try it i get this message, just wondering if anyone else has it working ??

View attachment 36274
Click to expand...




Microsoft "loves" sharing screens when dealing with technical issues.
Go on MS chat and tell them... that Quick Assist doesn't seem to be working.
I bet they fix it in about 15 mins.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3527 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
Well it took them almost 3 hours but it's working now ! Thanks everyone for responses !!

Chuck
 

My Computer

System One

  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3527 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
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