I hope somebody can help me with a big problem. It has started since I tried to update my Desktop version of Whatsapp. I spent many hours trying to get an answer from Whatsapp but that proved impossible – speaking to a chatbot!! So here goes…
I cannot update my Whatsapp on PC. I get a message saying I need to update, I go to Microsoft Store and click on Download which puts the Whatsapp installer on my desktop. But when I go to open it I get message saying it cannot download program. There is also a message saying something called “Feedback Hub” is missing. When I try to download Feedback from MS store the “Get” button is greyed out so I cannot download. I tried downloading a different app from MS Store and again got these error messages. I feel this is a Windows problem and not necessarily a Whatsapp one.


I cannot update my Whatsapp on PC. I get a message saying I need to update, I go to Microsoft Store and click on Download which puts the Whatsapp installer on my desktop. But when I go to open it I get message saying it cannot download program. There is also a message saying something called “Feedback Hub” is missing. When I try to download Feedback from MS store the “Get” button is greyed out so I cannot download. I tried downloading a different app from MS Store and again got these error messages. I feel this is a Windows problem and not necessarily a Whatsapp one.
So, what do I try now?? I have tried restoring the last system image I made with Aomei Backupper but it has not fixed the problem. I also tried SFC /scannow and DISM but again, nothing- I’ve been told by Whatsapp chatbot that it might be my Windows Update setting that is interfering. I usually have it switched off to avoid all the updates but now that I want to switch it on it will not let me. It reverts to “Retry” every time so how can I fix that?
- If the worst comes to the worst I suppose I could use one of the Windows recovery options. I have already tried the REPAIR option but it made no difference. Is it safe to use the “reinstall windows” – I am presuming it would reinstall the OS but would all my data remain intact ?? My PC came pre-loaded with W11 so I do not have any disks etc. Will Windows allow me a fresh install and might it fix both the Feedback Hub and Windows update problems ?
- If I go on Whatsapp site and get to the QR code I can link my mobile with my PC. PC then shows all my chats but if I close app and then reopen it I get nothing except a message saying I need update. Clicking this sends me back to MS store which starts the same cycle of errors– just a screen telling me I need to update (which I cannot do) Obviously I do not want to go through getting QR code and Linked device every time I want to open on Desktop.
- How do I remove every last trace of Whatsapp bearing in mind that it does not even show up in Revo Uninstaller. I also cannot find any folders or files when I search via Explorer. I just want to be able to reinstall Whatsapp from fresh.


My Computer
At a glance
Windows 11 Home build 10.0.2263116gbbuilt-in
- OS
- Windows 11 Home build 10.0.22631
- Computer type
- PC/Desktop
- Manufacturer/Model
- HP 290 G1 SFF Business PC
- Motherboard
- HP 843F 00
- Memory
- 16gb
- Graphics Card(s)
- built-in
- Browser
- chrome





