Solved System crash while playing GTA V

zbook said:

There was no dump file created nor mention of a failure to create one.



1)Please post event viewer system events:

How to share event logs in case of a computer issue

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

2) Run administrative command prompt:

DISM /Online /Add-Capability /CapabilityName:WMIC~~~~


3) Run Tuneup plus:

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

4) If possible, clean install Windows 10 > after testing > upgrade to Windows 11

Code:

PCI Device    PCI\VEN_8086&DEV_7A4E&SUBSYS_88821043&REV_11\3&11583659&0&AA    The drivers for this device are not installed.

Not Available    USB\VID_8087&PID_0036\5&CC3F949&0&14    The drivers for this device are not installed.

Universal Serial Bus (USB) Controller    PCI\VEN_8086&DEV_1137&SUBSYS_104387F6&REV_00\DF5B6C9084E9070000    The drivers for this device are not installed.

Microsoft Basic Display Adapter    PCI\VEN_8086&DEV_A780&SUBSYS_88821043&REV_04\3&11583659&0&10    This device cannot start.

PCI Device    PCI\VEN_8086&DEV_7A4D&SUBSYS_88821043&REV_11\3&11583659&0&A9    The drivers for this device are not installed.

Not Available    ACPI\INTC1085\2&DABA3FF&0    The drivers for this device are not installed.

Ethernet Controller    PCI\VEN_8086&DEV_125C&SUBSYS_88671043&REV_06\E89C25FFFF98062500    The drivers for this device are not installed.

PCI Device    PCI\VEN_8086&DEV_7A24&SUBSYS_88821043&REV_11\3&11583659&0&FD    The drivers for this device are not installed.

RAID Controller    PCI\VEN_8086&DEV_A77F&SUBSYS_88821043&REV_00\3&11583659&0&70    The drivers for this device are not installed.

PCI Simple Communications Controller    PCI\VEN_8086&DEV_7A68&SUBSYS_88821043&REV_11\3&11583659&0&B0    The drivers for this device are not installed.

PCI Device    PCI\VEN_8086&DEV_7A4C&SUBSYS_88821043&REV_11\3&11583659&0&A8    The drivers for this device are not installed.

SM Bus Controller    PCI\VEN_8086&DEV_7A23&SUBSYS_88821043&REV_11\3&11583659&0&FC    The drivers for this device are not installed.

Code:

Code 10 "This device cannot start. (Code 10)"
Full Error Message

"This device cannot start. Try upgrading the device drivers for this device. (Code 10)"

Cause

Typically, the device's hardware key contains a "FailReasonString" value, and the value string is displays an error message defined by the hardware manufacturer. If the hardware key does not contain a “FailReasonString” value the message above is displayed.

Recommended resolutions

Update the driver

In the device's Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Code:

Name    Microsoft Basic Display Adapter
PNP Device ID    PCI\VEN_10DE&DEV_2C05&SUBSYS_41811458&REV_A1\E6AE7EBEFA2DB04800
Adapter Type    , (Standard display types) compatible
Adapter Description    Microsoft Basic Display Adapter
Adapter RAM    0 bytes
Installed Drivers    Not Available
Driver Version    10.0.26100.1
INF File    display.inf (MSBDA section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1024 x 768 x 1 hertz
Bits/Pixel    32
Memory Address    0x0000000074000000-0x0000000077FFFFFF
Memory Address    0x0000006400000000-0x0000006401FFFFFF
I/O Port    0x00005000-0x0000507F
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\BASICDISPLAY.INF_AMD64_2753EFDBB0D9A226\BASICDISPLAY.SYS (10.0.26100.4202, 104.00 KB (106,496 bytes), 6/7/2025 7:32 AM)
 
Name    Microsoft Basic Display Adapter
PNP Device ID    PCI\VEN_8086&DEV_A780&SUBSYS_88821043&REV_04\3&11583659&0&10
Adapter Type    Not Available, (Standard display types) compatible
Adapter Description    Microsoft Basic Display Adapter
Adapter RAM    Not Available
Installed Drivers    Not Available
Driver Version    10.0.26100.1
INF File    display.inf (MSBDA section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1024 x 768 x 1 hertz
Bits/Pixel    32
Memory Address    0x000000645E000000-0x000000645EFFFFFF
Memory Address    0x0000004000000000-0x000000400FFFFFFF
I/O Port    0x00006000-0x0000603F
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\BASICDISPLAY.INF_AMD64_2753EFDBB0D9A226\BASICDISPLAY.SYS (10.0.26100.4202, 104.00 KB (106,496 bytes), 6/7/2025 7:32 AM)

Code:

Event[1047]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2025-07-25T21:39:37.0490000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: CHRISSYPC-2025
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[1023]
  Log Name: System
  Source: EventLog
  Date: 2025-07-25T21:39:42.4470000Z
  Event ID: 6008
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: CHRISSYPC-2025
  Description:
The previous system shutdown at 9:27:28 PM on ?7/?25/?2025 was unexpected.

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You need access​

zbook said:

The link for event viewer opened in a format different than the usual event viewer.
How did you choose this layout?
See if you can you save in the usual layout.


Tuneup plus was not able to be viewed:


Google Drive

You need access​

Make sure that links are available without sign in.

https://support.google.com/drive/answer/2424384?hl=en&co=GENIE.Platform%3DDesktop

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zbook said:

Tuneup plus has modified the settings so that your less likely to miss BSOD.

And if dump files are created the most useful dump files are more likely to be available.


Please make a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

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zbook said:

Please post a new V2 for new crashes.

The RAM were reported RMA earlier in the thread.


Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

The RAM can be tested all at one time or one at a time in the same DIMM.

Memtest86+ | The Open-Source Memory Testing Tool

MemTest86+ - Test RAM




32 GB x 2: CMT64GX5M2B6400C32

A
EF
1E

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zbook said:

If they are willing to swap then please swap components to identify the malfunctioning component.


Please post Memtest86+ on a repeat test for documentation.

It can be sent to Asus for RMA too.

And post a new V2.

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zbook said:

See if removing the CMOS stops the perperual boot loop:

How to Clear Your Computer's CMOS to Reset BIOS Settings

If something has gone wrong, your computer won't POST, and you're at wits end --- don't worry. You can always reset everything back to factory defaults.

www.howtogeek.com

How to Reset the BIOS on a Windows PC: 3 Easy Methods

Learn to reset your BIOS from within Windows or by accessing the motherboardIf you want to switch back to your original BIOS version after a bad update, it's easy to reset your PC's BIOS. This procedure can also be helpful if you need to...

www.wikihow.com

3 Easy Ways to Clear CMOS (Reset BIOS)

Here are three ways to clear the CMOS memory on your motherboard. Clearing CMOS will reset the BIOS settings to their factory default levels.

www.lifewire.com

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zbook said:

When applicable please comment on Asus and the outcome.

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rUBYrEDZ said:

I think we may be past that. I’m not showing a RAM not installed error which is what ASUS originally claims to have repaired the DIMM slots for. I’m throw in this piece of crap out of the nearest window. Thanks for all of your help.

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MisterEd said:

AFAIK, ASUS doesn't repair motherboards. If you send them a motherboard for an RMA they will send you a replacement. That is what they did when I sent them a defective motherboard,

BTW, how do you know there is a defective memory slot? Memtest showing errors could mean something other than defective memory or memory slot. For example, one time when I was getting Memtest errors I found the CPU to be defective. Instead of blaming one thing you have to eliminate all possibilities.

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rUBYrEDZ said:

That’s what I thought too. However, I sent my board to ASUS in April and they claimed to have repaired the DIMM slots. They sent me back the exact same board in the exact packaging I sent it in.

I knew the DIMM slots were faulty because the A2 and B2 slots didn’t work out of the box. I RMA’d the RAM and CPU then retested the board with same results. That’s when I sent the board back to ASUS and they claimed to have repaired it.

Click to expand...

Yes, ASUS does offer board-level repair services, including component changes on motherboards and graphics cards. For in-warranty issues, they will repair or replace defective parts, or the entire unit, with new or reconditioned parts or products. For out-of-warranty repairs, they offer diagnostics and repair options, including component-level repairs where feasible.

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