1) Please open a new thread to troubleshoot Msinfo32:
It was not able to be opened as the Msinfo32 link nor from the V2 collected file.
Ask if any forum can view the NFO file
System information is unable to open this NFO file.
The file might be corrupt or incompatible with this version of system information.
2) Run administrative command prompt:
DISM /Online /Add-Capability /CapabilityName:WMIC~~~~
3) Run Tuneup plus > post a share link
https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.zip
4) Enable Regback:
This tutorial will show you how to enable automatic backup of the system registry to the RegBack folder when the computer restarts in Windows 10 and Windows 11. Starting with Windows 10, version 1803, Windows no longer automatically backs up the system registry to the RegBack folder when the...
www.elevenforum.com
5) Create a new restore point:
This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com
6) Read this link on Windows Driver Verifier (WDV):
Enable and Disable Driver Verifier in Windows 10
How to Enable and Disable Driver Verifier in Windows 10
www.tenforums.com
7) Learn the methods to recover from BSOD caused by WDV by booting into safe mode and running one or more of these commands:
verifier /reset
verifier /bootmode resetonbootfail
(option nine and seven)
This tutorial will show you how to boot to the advanced startup (WinRE) in Windows 11. The Windows Recovery Environment (WinRE) is a companion operating system installed alongside Windows 11, typically in a separate partition, that can help with troubleshooting, recovery, or booting from...
www.elevenforum.com
8) Plan to run the tool with various customized test settings.
a) Test all non-Microsoft drivers
b) Test no Microsoft drivers
c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial
9) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:
verifier /querysettings
Post a share link.
Customized tests will then be posted for the next run of WDV.
WDV can run continuously during the testing.
For any BSOD post a new V2 share link into the newest post.
Code:
Event[5584]
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 2025-09-25T12:31:12.4940000Z
Event ID: 1001
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: ChrissyPC-Gigabyte
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c000001d, 0xfffff803de11fe64, 0xffffd08ffcd169c0, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\092525-11125-01.dmp. Report Id: d87f776a-3610-4c20-b266-46e2bd1ea49a.
Code:
Event[5534]
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2025-09-25T12:31:04.8360000Z
Event ID: 41
Task: N/A
Level: Critical
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: ChrissyPC-Gigabyte
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Code:
Event[5529]
Log Name: System
Source: volmgr
Date: 2025-09-25T12:31:04.7090000Z
Event ID: 162
Task: None
Level: Error
Opcode: Info
Keyword: Classic,
User: N/A
User Name: N/A
Computer: ChrissyPC-Gigabyte
Description:
Dump file generation succeded.
Code:
Event[5521]
Log Name: System
Source: EventLog
Date: 2025-09-25T12:31:12.8100000Z
Event ID: 6008
Task: None
Level: Error
Opcode: N/A
Keyword: Classic,
User: N/A
User Name: N/A
Computer: ChrissyPC-Gigabyte
Description:
The previous system shutdown at 12:21:39 PM on ?9/?25/?2025 was unexpected.
Code:
Event[5052]
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2025-09-24T16:56:58.9920000Z
Event ID: 41
Task: N/A
Level: Critical
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: ChrissyPC-Gigabyte
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Code:
Event[5027]
Log Name: System
Source: EventLog
Date: 2025-09-24T16:57:06.9190000Z
Event ID: 6008
Task: None
Level: Error
Opcode: N/A
Keyword: Classic,
User: N/A
User Name: N/A
Computer: ChrissyPC-Gigabyte
Description:
The previous system shutdown at 2:35:35 PM on ?9/?24/?2025 was unexpected.
Code:
Event[4927]
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2025-09-24T14:35:27.1910000Z
Event ID: 41
Task: N/A
Level: Critical
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: ChrissyPC-Gigabyte
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Code:
Event[4915]
Log Name: System
Source: EventLog
Date: 2025-09-24T14:35:35.1330000Z
Event ID: 6008
Task: None
Level: Error
Opcode: N/A
Keyword: Classic,
User: N/A
User Name: N/A
Computer: ChrissyPC-Gigabyte
Description:
The previous system shutdown at 2:11:29 PM on ?9/?24/?2025 was unexpected.
I have asked for my case to escalated or my money refunded.
