Solved usb-c port only works on 1 cable and tested speed is usb 2.0


Lacvuzrus

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3:02 AM
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Windows 11
I have a SSUPD Meshlicious casing which has a usb-c port at the front.

I realised that my SSD external drives (Sandisk Extreme Pro) or a hard drive enclosure using usb-c is unable to connect to the usb-c port.

I have a few usb-c to usb-c cables and tried them all (most from reputable brands like Anker etc), and it turns out only the one provided by Sandisk can work. However, the speed of the usb-c connection is USB 2.0, it caps out at 43 MB/s based on CrystalDiskMark results.

All my usb-c to usb-c cables can work with the rear usb-c port, and it works at 1000+MB/s, which is usb 3.2 gen 2 speeds.

Is this an issue with the driver of the front usb-c port or how the usb-c port is connected to the header of the motherboard?

I used USB Device Tree Viewer to check the capabilities of both the front and rear usb-c port, and both appears to support usb 3.0. Hence, I am confused.

Specs of rear usb-c port:

1649483777019.png

Specs of front usb-c port:
1649483829906.png
 
Windows Build/Version
Windows 21H2 22000.593

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    i5-12400F
    Motherboard
    Gigabyte B660i
    Memory
    32 GB Corsair Vengeance LPX
    Graphics Card(s)
    3060 Ti
    Monitor(s) Displays
    Dell & Acer 27''
    Hard Drives
    Transcend SSD 1TB
    Case
    SSUPD Meshlicious
    Keyboard
    Keychron

bobkn

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Danbury, CT, USA
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Windows 11 22000.652
The header on the motherboard for the front panel USB-C is USB 3.2 Gen 1, which is supposed to be the same as USB 3.0. (The naming convention has become very confusing.) It's slower than the USB 3.2 Gen 2 ports in the rear I/O panel.

I'm pretty sure that the connector from the case is the right type for the motherboard's header.

I can't guess why it's just giving you transfer rates in the USB 2 range. It doesn't seem to be using a third-party controller, and there are no special drivers for it.

Is there anything interesting visible in Device Manager?
 

My Computers

System One System Two

  • OS
    Windows 11 22000.652
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-12900K
    Motherboard
    Asus Prime Z690-A
    Memory
    16 GB Gskill F5-5600U3636C16G X2 (32GB)
    Graphics Card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Dell UP3218K
    Screen Resolution
    7680 X 4320
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Seagate Iron Wolf 8TB
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Corsair 5000D AIrflow
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22000.652
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB DDR4 3800 (@ 3600)
    Graphics card(s)
    Zotac RTX 3080
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    4 GB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler

Ghot

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Win 11 Home ♦♦♦22000.675
Gigabyte B660i motherboard...


Image1.png
 
Last edited:

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    (onboard) Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    LG GH22LS30 CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    COOLER MASTER ATCS 840 Full Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    100/100
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security (latest)
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot®
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    100/100
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?

    http://www.xtremesystems.org/forums/showthread.php?183088-5000-B-E-on-M2N32-SLI-Dlx-Overclocked&p=2891724#post2891724

SlicEnDicE

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Windows 11 Pro build 10.0.25115.1000 (Dev Channel)
Maybe the connection to the motherboard is a bit bad for the USB-C port-cable from the case. Try reseating it. Or the plug in the case is bad. Everything seems to point to similar issues since a perfectly working cable seems to barely work for you in the front USB-C port. Looking at the screenshot above, the plug you are interested in, is the plug in point 14.

For USB3.0 speeds all data pins has to be connected properly.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro build 10.0.25115.1000 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    400/100Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x4GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
    Internet Speed
    400/100Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender

Lacvuzrus

Member
Thread Starter
Local time
3:02 AM
Posts
4
OS
Windows 11
Thanks all for the advice, I will take a look at the connections to the motherboard.

I am not very familiar with the internals as I didn't build the PC myself, I guess it is time for me to familiarise myself :look:
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    i5-12400F
    Motherboard
    Gigabyte B660i
    Memory
    32 GB Corsair Vengeance LPX
    Graphics Card(s)
    3060 Ti
    Monitor(s) Displays
    Dell & Acer 27''
    Hard Drives
    Transcend SSD 1TB
    Case
    SSUPD Meshlicious
    Keyboard
    Keychron

Lacvuzrus

Member
Thread Starter
Local time
3:02 AM
Posts
4
OS
Windows 11
Hi all, just an update. The cable from the header to the motherboard is indeed loose. After reseating the cable, all's well :)

I have gotten USB 3.2 Gen 1 (aka normal USB 3.0) speeds on the front USB-C port now. Cheers and thanks to all!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    i5-12400F
    Motherboard
    Gigabyte B660i
    Memory
    32 GB Corsair Vengeance LPX
    Graphics Card(s)
    3060 Ti
    Monitor(s) Displays
    Dell & Acer 27''
    Hard Drives
    Transcend SSD 1TB
    Case
    SSUPD Meshlicious
    Keyboard
    Keychron
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