Solved External SSD no longer works using laptop's USB-C port


User330

Member
Local time
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OS
Windows 11 Home 23H2
Recently, I had to use the USB-C port on my laptop that I was using for my external SSD for charging, as I didn't have the regular circular charger on hand. After I got my regular charger and reconnected my external SSD, the SSD didn't show up. I disconnected and reconnected it multiple times and restarted the laptop and it still didn't show up. I then got the USB-A to USB-C cable that came with the SSD and plugged it into the USB-A 2.0 port on my laptop (USB-A 3.0 port was occupied by my mouse), and it immediately worked. Also, the SSD light doesn't light up when connected to the USB-C port. Why does the SSD not work anymore when connected to the USB-C port?

System Info:
Laptop: HP Pavillion x360 14m-dw0023dx
External SSD: Samsung T7 Portable 500gb
 
Windows Build/Version
Windows 11 Home 23H2 (Build 22631.3085)

My Computer

System One

  • OS
    Windows 11 Home 23H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion x360 14m-dw0023dx
    CPU
    Intel Core i5-1035g1 @1ghz
    Motherboard
    HP 8774
    Memory
    1x8gb DDR4-3200
    Graphics Card(s)
    Intel UHD G1(32eu’s)
    Sound Card
    Built-In
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    Internal: 256gb Samsung Pcle 3.0(Stock)
    External: 500gb Samsung T7 Portable
    PSU
    Built-In
    Case
    Built-In
    Cooling
    Built-In
    Keyboard
    Built-In
    Mouse
    Logitech M185
    Internet Speed
    1 gbit
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Bitdefender Free
First, for the best data transfer speed move the USB mouse to a USB 2 port and the USB drive to a USB 3 port. Same for a USB keyboard to a USB 2 port. USB 2 ports/plugs usually have black centers and USB 3 are blue. Most Notebooks/Laptops of the several years support Bluetooth Wireless as part of the Wireless/Wi-Fi adapter so I use Bluetooth mice on them, frees up a USB port.

Next, have you checked the USB drive in a different computer? Variables are cables/quality, the ports and the drive.

I have a mix of such devices and very few issues with them. I also have a 4-port USB 3 self-powered Hub for more devices, 1 port can be used for charging.

.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
External SSD: Samsung T7 Portable 500gb
Have you tried to update the drivers on your notebook from HP.
From what I can tell, your notebook came with Windows 10 and
now , you have Windows 11.
HP doesn't have a dedicated Windows 11 driver page for your notebook
so, try the Windows 10 drivers to see if any progress. Also, BIOS update.


There are quite a few diag programs for the HP notebooks. Try one of them
after the updates if there are any.

I have a T7 1TB and it always worked with USBc ports. It even works on a
Thunderbolt port.

Do yo have the Samsung Magician installed to verify the state of the T7?

 

My Computers

System One System Two

  • OS
    windows 11 22631.3296
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
First, for the best data transfer speed move the USB mouse to a USB 2 port and the USB drive to a USB 3 port. Same for a USB keyboard to a USB 2 port. USB 2 ports/plugs usually have black centers and USB 3 are blue. Most Notebooks/Laptops of the several years support Bluetooth Wireless as part of the Wireless/Wi-Fi adapter so I use Bluetooth mice on them, frees up a USB port.

Next, have you checked the USB drive in a different computer? Variables are cables/quality, the ports and the drive.

I have a mix of such devices and very few issues with them. I also have a 4-port USB 3 self-powered Hub for more devices, 1 port can be used for charging.

.
I swapped the mouse and SSD shortly after posting so the SSD has the faster USB-A 3.0 port.

I don't have any other devices with USB-A or C to test the drive with.
Have you tried to update the drivers on your notebook from HP.
From what I can tell, your notebook came with Windows 10 and
now , you have Windows 11.
HP doesn't have a dedicated Windows 11 driver page for your notebook
so, try the Windows 10 drivers to see if any progress. Also, BIOS update.


There are quite a few diag programs for the HP notebooks. Try one of them
after the updates if there are any.

I have a T7 1TB and it always worked with USBc ports. It even works on a
Thunderbolt port.

Do yo have the Samsung Magician installed to verify the state of the T7?

I already went through HP's website and updated a lot of the drivers late last year. Nothing (other than the BIOS) seems to have had an update since I last checked. I was already aware about my BIOS being multiple versions out of date. I was already planning to update it soon, so I'll try updating it tomorrow, when I have the time.

I found an HP diagnostic program already installed called, "HP PC Hardware Diagnostics Windows" and went through it. I couldn't find anything related to USB ports or external drives.

To clarify, the drive was working with the USB-C port, but stopped working after I temporarily used the port for charging.

I don't have Magician yet. I tried to install the latest version of it a few months ago, but it didn't work at all when tried to install it. The installer got stuck when it was complete and it refused to launch after I forced the installer to stop. I wasn't able to completely uninstall it until recently as the uninstaller also didn't work. I'll try installing an older version tomorrow to see if it works.
 

My Computer

System One

  • OS
    Windows 11 Home 23H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion x360 14m-dw0023dx
    CPU
    Intel Core i5-1035g1 @1ghz
    Motherboard
    HP 8774
    Memory
    1x8gb DDR4-3200
    Graphics Card(s)
    Intel UHD G1(32eu’s)
    Sound Card
    Built-In
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    Internal: 256gb Samsung Pcle 3.0(Stock)
    External: 500gb Samsung T7 Portable
    PSU
    Built-In
    Case
    Built-In
    Cooling
    Built-In
    Keyboard
    Built-In
    Mouse
    Logitech M185
    Internet Speed
    1 gbit
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Bitdefender Free
To clarify, the drive was working with the USB-C port, but stopped working after I temporarily used the port for charging.
Only thought I have is something about the charging and disconnecting turned the port off, maybe in Windows or in the BIOS.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
To clarify, the drive was working with the USB-C port, but stopped working after I temporarily used the port for charging.

To clarify, the drive was working with the USB-C port, but stopped working after I temporarily used the port for charging.

Are you sure that USB-C port supports charging? Not all of them do. Besides, the laptop has a "circular port" to charge. Does it support charging in two ways?
 

My Computer

System One

  • OS
    Windows 10
According to the manual the USB-C port is used to charge peripherals. Did the laptop actually charge via that port?

1707320283037.png
 

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
Are you sure that USB-C port supports charging? Not all of them do. Besides, the laptop has a "circular port" to charge. Does it support charging in two ways?
According to the manual the USB-C port is used to charge peripherals. Did the laptop actually charge via that port?

View attachment 86323
The laptop did charge through the USB-C port.
Only thought I have is something about the charging and disconnecting turned the port off, maybe in Windows or in the BIOS.
I’ll check the BIOS and look around Windows later, when I’m done with school.
 

My Computer

System One

  • OS
    Windows 11 Home 23H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion x360 14m-dw0023dx
    CPU
    Intel Core i5-1035g1 @1ghz
    Motherboard
    HP 8774
    Memory
    1x8gb DDR4-3200
    Graphics Card(s)
    Intel UHD G1(32eu’s)
    Sound Card
    Built-In
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    Internal: 256gb Samsung Pcle 3.0(Stock)
    External: 500gb Samsung T7 Portable
    PSU
    Built-In
    Case
    Built-In
    Cooling
    Built-In
    Keyboard
    Built-In
    Mouse
    Logitech M185
    Internet Speed
    1 gbit
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Bitdefender Free
The laptop did charge through the USB-C port.
Question for clarity, was the Notebook/Laptop being charged through the USB-C port or was the port being used to charge another device? I've not yet seen a Notebook have 2 charging methods, only through the AC adapter/charger unit. Cellphones accept a USB-C cable from a power adapter plugged into an AC source/wall socket but maybe plugging that into a Notebook port could kill it..
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Could be a coincidence but maybe the USB-C to USB-C cable is damaged. Can you try another one to connect the external drive?
 

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
I don't know if it's even possible but I'll ask anyhow. Is there a possibility that when you used the USB C port as a charger that a BIOS setting could have changed it from a data port to a charging port?
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Question for clarity, was the Notebook/Laptop being charged through the USB-C port or was the port being used to charge another device? I've not yet seen a Notebook have 2 charging methods, only through the AC adapter/charger unit. Cellphones accept a USB-C cable from a power adapter plugged into an AC source/wall socket but maybe plugging that into a Notebook port could kill it..
My wife's Lenovo Thinkbook and my Dell Inspiron both charge through either the round DC port or the Thunderbolt USB 4.0 port.
 

My Computers

System One System Two

  • OS
    Windows 11 build 10.0.26635.3500 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 14 5430
    CPU
    Intel i7-1355U
    Motherboard
    Dell 0GMW80
    Memory
    16GB
    Graphics Card(s)
    Intel Iris XE
    Sound Card
    Realtek
    Monitor(s) Displays
    Dell 14" and LG Ultrawide 26"
    Screen Resolution
    1920 x 1200 and 2560 x 1080
    Hard Drives
    Samsung 990 Pro 1TB NVME Gen 4 M.2 SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell KM3322W
    Mouse
    Dell Trackpad or Dell KM3322W
    Internet Speed
    900mb down / 400mb up FTTP
    Browser
    Edge 124.0.2478.51 Beta
    Antivirus
    Windows Defender
    Other Info
    Windows 365
    1TB OneDrive
    Outlook
    Visual Studio Code
    Visual Studio
    Python 3.12.2
    Macrium Reflect
    Dell Update
    MyDell
    Dell SupportAssist
    Dell TB16 Thunderbolt dock
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    Core I5 - 1035G4
    Motherboard
    Microsoft
    Memory
    8GB
    Graphics card(s)
    Intel Iris Plus
    Monitor(s) Displays
    Surface touch
    Screen Resolution
    2736 x 1824
    Hard Drives
    128GB
    PSU
    Microsoft
    Case
    Microsoft Keyboard
    Cooling
    None
    Mouse
    Microsoft Arc Intellimouse
    Keyboard
    Microsoft Surface Keyboard
    Internet Speed
    900mb / 400mb FTTP
    Browser
    Edge
    Antivirus
    Windows Defender
Question for clarity, was the Notebook/Laptop being charged through the USB-C port or was the port being used to charge another device? I've not yet seen a Notebook have 2 charging methods, only through the AC adapter/charger unit. Cellphones accept a USB-C cable from a power adapter plugged into an AC source/wall socket but maybe plugging that into a Notebook port could kill it..
The laptop was being charged through the USB-C port.
 

My Computer

System One

  • OS
    Windows 11 Home 23H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion x360 14m-dw0023dx
    CPU
    Intel Core i5-1035g1 @1ghz
    Motherboard
    HP 8774
    Memory
    1x8gb DDR4-3200
    Graphics Card(s)
    Intel UHD G1(32eu’s)
    Sound Card
    Built-In
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    Internal: 256gb Samsung Pcle 3.0(Stock)
    External: 500gb Samsung T7 Portable
    PSU
    Built-In
    Case
    Built-In
    Cooling
    Built-In
    Keyboard
    Built-In
    Mouse
    Logitech M185
    Internet Speed
    1 gbit
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Bitdefender Free
Do you have a device with a USB-C port you can connect to, to see if it's being charged for a test?
 

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
My wife's Lenovo Thinkbook and my Dell Inspiron both charge through either the round DC port or the Thunderbolt USB 4.0 port.
I'm still not getting information that the Thunderbolt ports are useful for charging a Notebook, providing power into the Notebook. This page shows that the Thunderbolt port can provide 14W power out to accessories:

According to https://support.hp.com/us-en/document/c06620351 there is only one power supply unit included:
Power supply type
45 W Smart AC power adapter​
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I just fixed it! I found a setting called USB charging in the BIOS and changed it from enabled to disabled. I started Windows back up, plugged the USB-C to USB-C cable in, and it works!
 

My Computer

System One

  • OS
    Windows 11 Home 23H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion x360 14m-dw0023dx
    CPU
    Intel Core i5-1035g1 @1ghz
    Motherboard
    HP 8774
    Memory
    1x8gb DDR4-3200
    Graphics Card(s)
    Intel UHD G1(32eu’s)
    Sound Card
    Built-In
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    Internal: 256gb Samsung Pcle 3.0(Stock)
    External: 500gb Samsung T7 Portable
    PSU
    Built-In
    Case
    Built-In
    Cooling
    Built-In
    Keyboard
    Built-In
    Mouse
    Logitech M185
    Internet Speed
    1 gbit
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Bitdefender Free
I just fixed it! I found a setting called USB charging in the BIOS and changed it from enabled to disabled. I started Windows back up, plugged the USB-C to USB-C cable in, and it works!
Great, now all you have to do is try a phone to charge it and see if it will still charge a peripheral
or if the BIOS change has stopped the port from charging peripherals altogether.
Let us know pls.

On my notebook (MSI Raider) I have a switch in MSI Center which allows me to either have the peripherals
have power while the notebook is off with certain caveats. This is very convenient.

1707361248548.png
 

My Computers

System One System Two

  • OS
    windows 11 22631.3296
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
Great, now all you have to do is try a phone to charge it and see if it will still charge a peripheral
or if the BIOS change has stopped the port from charging peripherals altogether.
Let us know pls.

On my notebook (MSI Raider) I have a switch in MSI Center which allows me to either have the peripherals
have power while the notebook is off with certain caveats. This is very convenient.

View attachment 86377

The external drive has been working perfectly through the USB-C port for the past day.
 

My Computer

System One

  • OS
    Windows 11 Home 23H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion x360 14m-dw0023dx
    CPU
    Intel Core i5-1035g1 @1ghz
    Motherboard
    HP 8774
    Memory
    1x8gb DDR4-3200
    Graphics Card(s)
    Intel UHD G1(32eu’s)
    Sound Card
    Built-In
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    Internal: 256gb Samsung Pcle 3.0(Stock)
    External: 500gb Samsung T7 Portable
    PSU
    Built-In
    Case
    Built-In
    Cooling
    Built-In
    Keyboard
    Built-In
    Mouse
    Logitech M185
    Internet Speed
    1 gbit
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Bitdefender Free
The external drive has been working perfectly through the USB-C port for the past day.
Good, now, does it still charge peripherals as it's intended ?
 

My Computers

System One System Two

  • OS
    windows 11 22631.3296
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.

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