Windows turning off USB drives

Tracey2032 · Oct 8, 2025

Is there a way to stop Windows 11 from turning off USB drives (I did NOT have this same problem with Windows 7 using the same equipment)?

After disabling the Power Management on the USB Controllers, the drives do run a lot longer, but are hubs are still eventually turned off anyway.

Someone has suggested: to set the 'USB selective suspend setting' → 'Set to Disabled', but this does NOT appear to be available via the GUI.

Windows 11 is still turning off the "power" to the USB devices (the hub LEDs turn off), but the drives have external power so the HDDs are still running.
Windows 11 is dropping the connection to the hubs (hence disconnecting the drives) and programs that are writing to and reading from the drive(s) state that the resource is (no longer available/has been removed from the system).

I can disconnect the hubs and re-connect them and resume or start-over whatever I am doing.

Please advise, Thanks
My USB device configuration is as follows: Windows 11 laptop → laptop-usb-port → 7-port-hub → UGEEN usb-to-sata-adapter → sata hdd

dacrone · Oct 8, 2025

Tracey2032 said:
Someone has suggested: to set the 'USB selective suspend setting' → 'Set to Disabled', but this does NOT appear to be available via the GUI.

via this interface its not there?:

Code:

rundll32 shell32.dll,Control_RunDLL powercfg.cpl,,1

does the usb(s) disconnect if directly connected to the pc?

HarleyQuinn · Oct 8, 2025

is it possible my external ssd broken because of this? or my sata to usb cable was defective

glasskuter · Oct 8, 2025

Use externally powered usb hubs.

Tracey2032 · Oct 8, 2025

dacrone said:
via this interface its not there?:

Code:

rundll32 shell32.dll,Control_RunDLL powercfg.cpl,,1

does the usb(s) disconnect if directly connected to the pc?

Yes, the interface is there, but there are no options for USB.

Tracey2032 · Oct 8, 2025

glasskuter said:
Use externally powered usb hubs.

I am using externally powered hubs

dacrone · Oct 8, 2025

Tracey2032 said:
Yes, the interface is there, but there are no options for USB.

so this entire tree is missing?

what shows in your device manager for your usb hardware?

also...

dacrone said:
does the usb(s) disconnect if directly connected to the pc?

Tracey2032 · Oct 8, 2025

dacrone said:
via this interface its not there?:

Code:

rundll32 shell32.dll,Control_RunDLL powercfg.cpl,,1

does the usb(s) disconnect if directly connected to the pc?

I do NOT know, I would have to try that in the next day or so.

OAT · Oct 8, 2025

Tracey2032 said:
I am using externally powered hubs

What does Device Manager show?

Tracey2032 · Oct 8, 2025

dacrone said:
so this entire tree is missing?
View attachment 148222

what shows in your device manager for your usb hardware?

also...

Yes, this entire tree is missing.
Can I add registry settings to compensate for this?
I am not computer savvy (HP or Windows 11, just a Computer User), but I do know how to update the registry.
I contacted HP Support and they expected the "tree" to be there too, but it is not.
I did a print screen of the "Advanced" Power Options to show you what I can see.

Tracey2032 · Oct 8, 2025

OAT said:
What does Device Manager show?

I unchecked all USB controllers that allows them to turn off power.

dacrone · Oct 8, 2025

Tracey2032 said:
Yes, this entire tree is missing.
Can I add registry settings to compensate for this?
I am not computer savvy (HP or Windows 11, just a Computer User), but I do know how to update the registry.
I contacted HP Support and they expected the "tree" to be there too, but it is not.
I did a print screen of the "Advanced" Power Options to show you what I can see.

run powershell as admin and run the attached .ps1. it will unlock/make visible all power settings:

zbook · Oct 8, 2025

1) Please run > post share links:

https://www.tenforums.com/attachments/bsod-crashes-debugging/323271d1616018273-batch-files-use-bsod-debugging-get_powercfg_info.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Run the V2 log collector >post share links

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

3) How many are there for each:

USB ports
hubs
drives

If the drives are connected directly to the USB ports what happens?

HarleyQuinn · Oct 8, 2025

glasskuter said:
Use externally powered usb hubs.

hello well it actually had 2nd cable which gives power to box but as far as i know SSD mechanics different than regular HDDs and they dont really rely on extra power since they dont have cd spinning inside.

Coming to my incident, During transfer around 118gb from samsung evo ssd to hp laptop, computer was idle when i arrived after i saw error, usb was disconnected. Thankfully I have the original data on imac so I dont mind clean ssd to fresh. Thing is windows doesnt even recognize drive now, tried many times to insert cable but no luck. I used terminal disk util, it sees and appears on list but when i hit command to clean all partition command it keeps giving error..

Ssd had apple partition in it, is anything to do with this? like its locked bc of security reasons? or cut in usb connection brick my perfectly working ssd? pls help :tears:

OAT · Oct 8, 2025

HarleyQuinn said:
hello well it actually had 2nd cable which gives power to box but as far as i know SSD mechanics different than regular HDDs and they dont really rely on extra power since they dont have cd spinning inside.

Coming to my incident, During transfer around 118gb from samsung evo ssd to hp laptop, computer was idle when i arrived after i saw error, usb was disconnected. Thankfully I have the original data on imac so I dont mind clean ssd to fresh. Thing is windows doesnt even recognize drive now, tried many times to insert cable but no luck. I used terminal disk util, it sees and appears on list but when i hit command to clean all partition command it keeps giving error..

Ssd had apple partition in it, is anything to do with this? like its locked bc of security reasons? or cut in usb connection brick my perfectly working ssd? pls help

@HarleyQuinn
Please, it is considered rude by forum standards to jump on someone else's thread in an attempt to get help for your issues.
Can you open your own thread with your very own problem please?
Thank you.

HarleyQuinn · Oct 8, 2025

Sorry you are right, apologies. I am not familiar to forums I just wanted to know is my situation related to his problems about windows turning off usb powers or not. Again apologies.

Tracey2032 · Oct 9, 2025

zbook said:
1) Please run > post share links:

https://www.tenforums.com/attachments/bsod-crashes-debugging/323271d1616018273-batch-files-use-bsod-debugging-get_powercfg_info.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Run the V2 log collector >post share links

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

3) How many are there for each:

USB ports
hubs
drives

If the drives are connected directly to the USB ports what happens?

There are 3 USB ports w/hub
hub 1 has some SSD drives
hub 2 has 3 HDDs
hub 3 has 4 HDDs
I have not tried to connect them in various configurations, I am just trying to disable ['USB selective suspend setting']
I am waiting on a reply from HP right now.

Tracey2032 · Oct 10, 2025

dacrone said:
run powershell as admin and run the attached .ps1. it will unlock/make visible all power settings:

This has now made the USB Power Options available (I turned off all USB Power Setting when not on battery).
I think I only have 1 more question, what should the following USB setting be?:
->Hub Selective Suspend Timeout (current setting - 50 ms)
Please advise, Thanks
BTW the ps1 file would not work (I'm not power shell savvy either), so pasted each of the lines into the terminal to change the settings (see attached)

dacrone · Oct 10, 2025

Tracey2032 said:
This has now made the USB Power Options available (I turned off all USB Power Setting when not on battery).
I think I only have 1 more question, what should the following USB setting be?:
->Hub Selective Suspend Timeout (current setting - 50 ms)
Please advise, Thanks
BTW the ps1 file would not work (I'm not power shell savvy either), so pasted each of the lines into the terminal to change the settings (see attached)

disable the selective suspend or set it to 0 to disable it

KevTech · Oct 10, 2025

Another person had this issue and following Brinks tutorial they were able to restore the setting.

Missing USB settings which has USB selective suspend setting

I am seeing this problem on both an HP Spectre and ASUS ProArt laptop. Windows 11 Pro, Version 22H2, OS Build 22621.2134 It is missing the USB settings which has the USB selective suspend setting. It is annoying using the Device Manager to manually uncheck "Allow the computer to turn off this...

www.elevenforum.com

Windows turning off USB drives

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