Brother printer does not print


E

esebm

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win 11
Hi, my printer (Brother DCP-L2540DW) has been working with my PC (win 11 25H2) for years without a hitch. Over night it stopped printing via my router. The print queue shows the job but displays "error". I've installed a new driver but no dice. Can someone help?
 

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win 11Ryzen 5600G32 GB DDR4on board
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win 11
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Ryzen 5600G
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B450 Tomahawk Max
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32 GB DDR4
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clear the print queue by using the commands:

Code: 
net stop spooler
Code: 
del %systemroot%\system32\spool\printers\*.shd /F /S /Q
Code: 
del %systemroot%\system32\spool\printers\*.spl /F /S /Q
Code: 
net start spooler

Reboot (not necessary but good practice)
 

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At a glance

Windows 11 Pro
OS
Windows 11 Pro
OK, did all that, rebooted, no change, sorry.
 

My Computer My Computer

At a glance

win 11Ryzen 5600G32 GB DDR4on board
OS
win 11
Computer type
PC/Desktop
Manufacturer/Model
Home build
CPU
Ryzen 5600G
Motherboard
B450 Tomahawk Max
Memory
32 GB DDR4
Graphics Card(s)
on board
Monitor(s) Displays
LG 27MR400
Screen Resolution
1280 x 1024
Hard Drives
SSD
Internet Speed
3MB/s
Browser
Opera
Antivirus
Windows
have you tried setting up the printer with manual/static addressing
i have done this for my brother printer MFC-L3710CW
and no system (5) on the home network has a problem connecting.

best of luck Steve ..
 

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    Mainly Open Source Software
Have to google it how that works, thanks.
 

My Computer My Computer

At a glance

win 11Ryzen 5600G32 GB DDR4on board
OS
win 11
Computer type
PC/Desktop
Manufacturer/Model
Home build
CPU
Ryzen 5600G
Motherboard
B450 Tomahawk Max
Memory
32 GB DDR4
Graphics Card(s)
on board
Monitor(s) Displays
LG 27MR400
Screen Resolution
1280 x 1024
Hard Drives
SSD
Internet Speed
3MB/s
Browser
Opera
Antivirus
Windows
Check the Windows update history. Has there been a driver update?
 

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    Windows 11 2xH2 (latest update ... forever anal)Intel i5-124008GBNVIDIA GeForce GT730
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    Windows 11 2xH2 (latest update ... forever anal)
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    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-12400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
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    Acer 32"
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    512GB KIOXIA NVMe
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    Brave FFox Chrome Opera
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    Windows 11 Pro 2xH2 (latest update ... 4ever ...i7-1165G7 @ 2.80GHzIntel Iris Xe Graphics
    Operating System
    Windows 11 Pro 2xH2 (latest update ... 4ever anal)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
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    KIS
Does not look like it.
 

My Computer My Computer

At a glance

win 11Ryzen 5600G32 GB DDR4on board
OS
win 11
Computer type
PC/Desktop
Manufacturer/Model
Home build
CPU
Ryzen 5600G
Motherboard
B450 Tomahawk Max
Memory
32 GB DDR4
Graphics Card(s)
on board
Monitor(s) Displays
LG 27MR400
Screen Resolution
1280 x 1024
Hard Drives
SSD
Internet Speed
3MB/s
Browser
Opera
Antivirus
Windows
How was the printer initially installed (by whom)?

Is the printer shared between multiple devices?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 2xH2 (latest update ... forever anal)Intel i5-124008GBNVIDIA GeForce GT730
    OS
    Windows 11 2xH2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-12400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    512GB KIOXIA NVMe
    1TB SATA SSD
    PSU
    OOBE
    Case
    OOBE
    Cooling
    OOBE
    Keyboard
    BT
    Mouse
    BT
    Browser
    Brave FFox Chrome Opera
    Antivirus
    KIS

  • At a glance

    Windows 11 Pro 2xH2 (latest update ... 4ever ...i7-1165G7 @ 2.80GHzIntel Iris Xe Graphics
    Operating System
    Windows 11 Pro 2xH2 (latest update ... 4ever anal)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
    Antivirus
    KIS
I installed that printer when we bought it 6 or 7 years ago.
I have used it via router, my wife's laptop has used it via WiFi and my wife's PC has used via USB. Has worked ever since until recently.
 

My Computer My Computer

At a glance

win 11Ryzen 5600G32 GB DDR4on board
OS
win 11
Computer type
PC/Desktop
Manufacturer/Model
Home build
CPU
Ryzen 5600G
Motherboard
B450 Tomahawk Max
Memory
32 GB DDR4
Graphics Card(s)
on board
Monitor(s) Displays
LG 27MR400
Screen Resolution
1280 x 1024
Hard Drives
SSD
Internet Speed
3MB/s
Browser
Opera
Antivirus
Windows
esebm said:
Has worked ever since until recently.
Click to expand...
Problems can be any number of sources within software or hardware
Software .. printer brand software, drivers, Windows
Hardware .. printer itself, cables, computer connections/ports, router

I would suggest some hands-on on-site expertise might be of benefit
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 2xH2 (latest update ... forever anal)Intel i5-124008GBNVIDIA GeForce GT730
    OS
    Windows 11 2xH2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-12400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    512GB KIOXIA NVMe
    1TB SATA SSD
    PSU
    OOBE
    Case
    OOBE
    Cooling
    OOBE
    Keyboard
    BT
    Mouse
    BT
    Browser
    Brave FFox Chrome Opera
    Antivirus
    KIS

  • At a glance

    Windows 11 Pro 2xH2 (latest update ... 4ever ...i7-1165G7 @ 2.80GHzIntel Iris Xe Graphics
    Operating System
    Windows 11 Pro 2xH2 (latest update ... 4ever anal)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
    Antivirus
    KIS
Are you able to print a Test Page and if so,is it normal?
Have you tried ---Settings >System >Troubleshoot >Other Troubleshooters >Printer ?
Also the often overlooked ---Power off the printer and unplug it for a minute,then replug and power it up and see if that has any effect.
Check Reliability History for any entries.Accessed by typing ---reliability ---into the Search box.
 

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win 10amd ryzen 5-2600ng skill sniper x 16gbnvidea gtx 1050
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win 10
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home built
CPU
amd ryzen 5-2600
Motherboard
gigabyte b450m-ds3h
Memory
ng skill sniper x 16gb
Graphics Card(s)
nvidea gtx 1050
Monitor(s) Displays
benq fp 92
Hard Drives
samsung 860 evo 500gb m2 ssd
PSU
antec ea550g
Case
nzxt noctis 450
Browser
edge

My Computer My Computer

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Windows 11 Pro 25H2Intel Alder lake i7 12700K32 Gb Corsair Vengeance LPX DDR4 3200 XMP2EVGA 3070ti FTW3 Ultra Gaming & Intel Arc
OS
Windows 11 Pro 25H2
Computer type
PC/Desktop
Manufacturer/Model
My Self
CPU
Intel Alder lake i7 12700K
Motherboard
Asus z690 Gaming WiFi D4, Bios Ver 4505
Memory
32 Gb Corsair Vengeance LPX DDR4 3200 XMP2
Graphics Card(s)
EVGA 3070ti FTW3 Ultra Gaming & Intel Arc
Sound Card
Via Display port
Monitor(s) Displays
Dell AW2723DF
Screen Resolution
2560 x 1440 @ 280Hz G-Sync mode
Hard Drives
WD Black SN850 1Tb NVME (Boot Drive)
WD BLACK SN850X + Heatsink 1Tb NVME
Samsung 870 Qvo 1Tb SSD,
Pioneer DVD-RW DVR-219L
WD Black SN850x NVME 2Tb x2
PSU
Corsair RM850
Case
Phanteks Enthoo Pro M Tempered Glass
Cooling
Be Quiet Shadow Rock 3
Keyboard
Logitech G Pro
Mouse
Logitech G903, Lightspeed + Powerplay Mat
Internet Speed
900Mb/900Mb Fritz!Box 7590ax v2
Browser
Firefox
Antivirus
MS Defender
Other Info
Logitech C930e webcam
Synology DS218 play 2 x 4Tb Synology HAT3300-4T
No test page.
Printer unplugged for a minute, no dice.
Reliability no mention of any printer issues.
Driver link does not work. My printer does not exist in the UK.
 

My Computer My Computer

At a glance

win 11Ryzen 5600G32 GB DDR4on board
OS
win 11
Computer type
PC/Desktop
Manufacturer/Model
Home build
CPU
Ryzen 5600G
Motherboard
B450 Tomahawk Max
Memory
32 GB DDR4
Graphics Card(s)
on board
Monitor(s) Displays
LG 27MR400
Screen Resolution
1280 x 1024
Hard Drives
SSD
Internet Speed
3MB/s
Browser
Opera
Antivirus
Windows
Just found out that my wife's desktop (USB connection) prints fine, her laptop (WiFi) and my desktop (router connected) don't.
 

My Computer My Computer

At a glance

win 11Ryzen 5600G32 GB DDR4on board
OS
win 11
Computer type
PC/Desktop
Manufacturer/Model
Home build
CPU
Ryzen 5600G
Motherboard
B450 Tomahawk Max
Memory
32 GB DDR4
Graphics Card(s)
on board
Monitor(s) Displays
LG 27MR400
Screen Resolution
1280 x 1024
Hard Drives
SSD
Internet Speed
3MB/s
Browser
Opera
Antivirus
Windows
BRAdmin is a multi language tool for finding your Brother printers in your local Network.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2Intel Alder lake i7 12700K32 Gb Corsair Vengeance LPX DDR4 3200 XMP2EVGA 3070ti FTW3 Ultra Gaming & Intel Arc
OS
Windows 11 Pro 25H2
Computer type
PC/Desktop
Manufacturer/Model
My Self
CPU
Intel Alder lake i7 12700K
Motherboard
Asus z690 Gaming WiFi D4, Bios Ver 4505
Memory
32 Gb Corsair Vengeance LPX DDR4 3200 XMP2
Graphics Card(s)
EVGA 3070ti FTW3 Ultra Gaming & Intel Arc
Sound Card
Via Display port
Monitor(s) Displays
Dell AW2723DF
Screen Resolution
2560 x 1440 @ 280Hz G-Sync mode
Hard Drives
WD Black SN850 1Tb NVME (Boot Drive)
WD BLACK SN850X + Heatsink 1Tb NVME
Samsung 870 Qvo 1Tb SSD,
Pioneer DVD-RW DVR-219L
WD Black SN850x NVME 2Tb x2
PSU
Corsair RM850
Case
Phanteks Enthoo Pro M Tempered Glass
Cooling
Be Quiet Shadow Rock 3
Keyboard
Logitech G Pro
Mouse
Logitech G903, Lightspeed + Powerplay Mat
Internet Speed
900Mb/900Mb Fritz!Box 7590ax v2
Browser
Firefox
Antivirus
MS Defender
Other Info
Logitech C930e webcam
Synology DS218 play 2 x 4Tb Synology HAT3300-4T
Just clicked on your link.
 

My Computer My Computer

At a glance

win 11Ryzen 5600G32 GB DDR4on board
OS
win 11
Computer type
PC/Desktop
Manufacturer/Model
Home build
CPU
Ryzen 5600G
Motherboard
B450 Tomahawk Max
Memory
32 GB DDR4
Graphics Card(s)
on board
Monitor(s) Displays
LG 27MR400
Screen Resolution
1280 x 1024
Hard Drives
SSD
Internet Speed
3MB/s
Browser
Opera
Antivirus
Windows
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