druekberg
Active member
- Local time
- 3:31 PM
- Posts
- 58
- OS
- Windows 11 Pro
For the past year or so I've been getting BSOD crashes when using Zoom. I thought i had solved it recently after I updated Zoom. I was actually able to stay in a few meetings without everything freezing and then a BSOD, but it started happening again in the past week. It does not happen when doing any other tasks. As far as I know I don't have overclocking (I don't really know how to overclock).
Last year I thought it might be related to my Plugable USB 3.0 Docking Station, and sent them my crash logs. After analysis they blamed it on Norton Security. I contacted Norton and they were no help. I ran the laptop without the Plugable dock or any peripherals but still got the BSOD. I have to have some kind of dock because this laptop only has one USB port.
I purchased this Zenbook on Nov 18, 2022. Everything else works fine.
Besides the Plugable Dock, I have a Samsung LF24T35 external HDMI monitor. Usually it's connected through the dock, but I tried connecting it directly and this did not solve the problem. I bought this monitor to replace an old HP monitor that was several years old which Plugable thought might also be the issue. This did not help.
Click here for my V2 files.
I would REALLY appreciate any help you can offer! Thank you in advance.
Last year I thought it might be related to my Plugable USB 3.0 Docking Station, and sent them my crash logs. After analysis they blamed it on Norton Security. I contacted Norton and they were no help. I ran the laptop without the Plugable dock or any peripherals but still got the BSOD. I have to have some kind of dock because this laptop only has one USB port.
I purchased this Zenbook on Nov 18, 2022. Everything else works fine.
Besides the Plugable Dock, I have a Samsung LF24T35 external HDMI monitor. Usually it's connected through the dock, but I tried connecting it directly and this did not solve the problem. I bought this monitor to replace an old HP monitor that was several years old which Plugable thought might also be the issue. This did not help.
Click here for my V2 files.
I would REALLY appreciate any help you can offer! Thank you in advance.
My Computer
System One
-
- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Zenbook UX535QE_UM535QE
- CPU
- AMD Ryzen 7 5800H with Radeon Graphics, 3201
- Motherboard
- American Megatrends International
- Memory
- 16 GB
- Graphics Card(s)
- NVIDIA GeForce RTX 3050 Ti Laptop GPU
- Sound Card
- AMD High Definition Audio Device
- Monitor(s) Displays
- External HDMI Samsung LF24T35
- Screen Resolution
- Laptop: 1920 x1080 (125% scale). External: 1920x1080 (100% scale)
- Hard Drives
- WDC PC SN730 SDBPNTY-1T00-1102
- Keyboard
- Microsoft Wireless Comfort Keyboard 5000
- Mouse
- Microsoft Wireless Mobile Mouse 4000
- Internet Speed
- 500+ Mbps download and upload
- Browser
- Chrome (current version)
- Antivirus
- Norton 360 Premium
- Other Info
- Plugable USB 3.0 Docking Station UD-3900 (Display Link)