Solved Can't Update App in MS Store


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Mitch

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Hi. I've been trying to update an app using MS Store downloads. The app is AVC Encoder Video Extensions and after downloading around 1.5MB an error message shows "Error On Our End". Retrying shows the same message. It's happening on all our devices and was wondering if anyone else is seeing the same problem? Thanks.
 

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Same
 

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I updated apps just fine this morning. Perhaps a server error atm.
 
Last edited:

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I have an issue with a 250 MB update appearing for Ubi Connect in the Microsoft Store which appears to install when I click on Update but after doing a manual check for app updates it reappears. There is no error; it appears to always install but then just pops right up again. I reported this issue to Microsoft weeks ago but the issue still persists on the latest release preview build of Windows 11 Pro 24H2 26100.3902.
 

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here to / in Swäden :D
 

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Same here with AVC Encoder Video Extension--keeps saying something happened on our end

Every other app updated fine though, just this one doesn't seem to want to lol
 

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    Windows 11 Pro 25H2 26200.8037
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    PC/Desktop
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    PreBuilt
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    AMD Ryzen 7700X
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    MSI B650 VC WIfi Rev 1.0
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    32GB DDR 5 RGB 5600Mhz
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    Radeon 7800XT
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I kept clicking "try again " and it downloaded a few kb at a time but gave up at 10mb. If you click the app in MS Store a box opens saying "Sorry an error has occurred. We are aware of the situation and are working to fix it" Not sure if this is the case or just an auto message? Mitch.
 

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Windows 11 Home
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Windows 11 Home
Mitch said:
I kept clicking "try again " and it downloaded a few kb at a time but gave up at 10mb. If you click the app in MS Store a box opens saying "Sorry an error has occurred. We are aware of the situation and are working to fix it" Not sure if this is the case or just an auto message? Mitch.
Click to expand...
I gave up on it, I figure in a couple days they'll work out the bug and we'll be able to get it then.
 

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    Alienware 18 Area-51
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    Intel Core Ultra 9 275HX (24-Core)
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Got the same issue, according to a post on one of the MS forums it is possibly a bug in the application installer app at MS end.
 

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    PC/Desktop
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    Homebuilt
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    Intel Core i9 13900K
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    Asus ProArt Z790 Creator WiFi - Bios 3107
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    Manufacturer/Model
    Asus Vivobook X1605VA
    CPU
    Intel® Core™ i9-13900H
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    Asus X1605VA bios 309
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Getting exactly the same issue here. I've even tried to download it via the MS Store website (rather than the app) and it keeps failing every time. Sometimes it downloads different mbs of data before saying "Error On Our End".

I'm guessing there's an incorrect download location the app is trying to ping for the appropriate files. Annoyingly this failure keeps spamming my event viewer with info errors every few minutes. If I disable the MS Store app from auto updating, will it cause me any issues?

Cheers.
 

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Noctua Nh-U12A
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Logitech G502 X Wired
Same.
 

My Computer My Computer

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Windows 11
OS
Windows 11
Computer type
Laptop
MS have fixed the issue, it downloaded and installed on my PC via the MS Store just now.
 

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  • At a glance

    Windows 11 Pro 25H2Intel Core i9 13900KCorsair Dominator Platinum 64gb 5600MT/s DDR5...Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-...
    OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    Intel Core i9 13900K
    Motherboard
    Asus ProArt Z790 Creator WiFi - Bios 3107
    Memory
    Corsair Dominator Platinum 64gb 5600MT/s DDR5 Dual Channel
    Graphics Card(s)
    Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
    Sound Card
    External DAC: Cambridge Audio DACMagic200M - Headphone Amp: Topping L50
    Monitor(s) Displays
    Panasonic MX950 Mini LED 55" TV 120hz
    Screen Resolution
    3840 x 2160 120hz
    Hard Drives
    Samsung 980 Pro 2TB (OS)
    Samsung 980 Pro 1TB (Files)
    Lexar NZ790 4TB
    LaCie d2 Professional 6TB external - USB 3.1
    Seagate Expansion 16TB external - USB 3.2
    Seagate One Touch 18TB external HD - USB 3.0
    PSU
    Corsair RM1200x Shift
    Case
    Corsair RGB Smart Case 5000x (white)
    Cooling
    Corsair iCue H150i Elite Capellix XT
    Keyboard
    Incase Ergonomic USB (Microsoft clone)
    Mouse
    Logitech MX Master 3S
    Internet Speed
    Fibre 900/500 Mbps
    Browser
    Microsoft Edge Chromium
    Antivirus
    Bitdefender Total Security
    Other Info
    AMD Radeon Software & Drivers 26.1.1
    Hasleo Backup Suite
    Dashlane password manager
    Kensington Verimark fingerprint reader
    Logitech Brio 4K webcam
    Orico 10-port powered USB 3.0 hub

  • At a glance

    Windows 11 Pro 25H2Intel® Core™ i9-13900H32GB DDR4-3200 Dual channel*Intel Iris Xᵉ Graphics G7
    Operating System
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook X1605VA
    CPU
    Intel® Core™ i9-13900H
    Motherboard
    Asus X1605VA bios 309
    Memory
    32GB DDR4-3200 Dual channel
    Graphics card(s)
    *Intel Iris Xᵉ Graphics G7
    Sound Card
    Realtek | Intel SST Bluetooth & USB
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    16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel
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    1920 x 1200 60hz
    Hard Drives
    512GB M.2 NVMe™ PCIe® 3.0 SSD
    Mouse
    Logitech MX Ergo Trackball
    Antivirus
    Bitdefender Total Security
    Other Info
    720p Webcam
    WiFi & USB to ethernet
Yup Fixed!, just downloaded fully and installed fine, along with 2 other extension updates
 

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  • At a glance

    Windows 11 Pro 25H2 26200.8037AMD Ryzen 7700X32GB DDR 5 RGB 5600MhzRadeon 7800XT
    OS
    Windows 11 Pro 25H2 26200.8037
    Computer type
    PC/Desktop
    Manufacturer/Model
    PreBuilt
    CPU
    AMD Ryzen 7700X
    Motherboard
    MSI B650 VC WIfi Rev 1.0
    Memory
    32GB DDR 5 RGB 5600Mhz
    Graphics Card(s)
    Radeon 7800XT
    Sound Card
    Onboard Audio
    Monitor(s) Displays
    Asus VG245H
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 990 Evo Plus NVMe Boot
    Samsung 990 Pro 1TB Game NVMe



    External
    Western Digital Elements 500GB
    Western Digital My Passport 2TB Blue
    Western Digital My Passport 2TB Red
    Toshiba 2TB in External Enclosure
    Seagate 8TB in External Enclosure
    Seagate 1TB Portable USB 3 External Drive
    Western Digital My Book 8TB (Primary Backup drive)
    Western Digital Black 4TB In External Enclosure
    PSU
    750 Watt High Power
    Case
    Lian Li Lan Cool 216 ARGB Airflow
    Cooling
    2 160MM Front, 1 140MM Rear Exhaust
    Keyboard
    Logitech G513
    Mouse
    Logitech G502 X
    Internet Speed
    Gigabit 1100Mb/35 Upload
    Browser
    MS Edge Chromium and Bing Search
    Antivirus
    Windows Defender, Malwarebytes Premium
    Other Info
    UEFI, Secure Boot, TPM 2.0, Macrium Reflect X

  • At a glance

    Windows 11 Pro 25H2 26200.8037Ryzen 7 7735HS16GB DDR 5AMD Radeon™ 680M & Radeon 7700S
    Operating System
    Windows 11 Pro 25H2 26200.8037
    Computer type
    Laptop
    Manufacturer/Model
    Asus TUF A16 Advantage Edition FA617NT.A16.R7700
    CPU
    Ryzen 7 7735HS
    Motherboard
    OEM Asus Motherboard
    Memory
    16GB DDR 5
    Graphics card(s)
    AMD Radeon™ 680M & Radeon 7700S
    Sound Card
    Onboard
    Monitor(s) Displays
    16inch FHD 165hz
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe Boot Drive
    PSU
    Laptop PSU
    Case
    Laptop Case
    Cooling
    OEM Cooling
    Keyboard
    OEM Laptop Keyboard
    Mouse
    Touchpad & G502 Hero
    Internet Speed
    Gigabit 1100 Download/35 Upload
    Browser
    MS Edge with Bing search
    Antivirus
    Windows Defender & Malwarebytes Premium
    Other Info
    Macrium Reflect X
Thanks to everyone for your contributions. I'll mark this as solved. Mitch
 

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Windows 11 Home
OS
Windows 11 Home
Is anyone else having problems with Paint not updating in the Microsoft Store?
Pressing "Update" does nothing apart from briefly seeing a spinning circle.

Microsoft Store - Paint C.webp
 

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    Windows 11 ProIntel Core i9-10900XCorsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 ...GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam

  • At a glance

    Windows 10 ProCore i7-8750HSK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 1...NVIDIA GeForce GTX 1070
    Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam
Stigg said:
Is anyone else having problems with Paint not updating in the Microsoft Store?
Click to expand...

No; my Paint updated today to version 11.2503.381.0
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
BruceR said:
No; my Paint updated today to version 11.2503.381.0
Click to expand...
I tried to uninstall it, but it failed. So, I restored a system image, then it updated. :unsure:
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProIntel Core i9-10900XCorsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 ...GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam

  • At a glance

    Windows 10 ProCore i7-8750HSK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 1...NVIDIA GeForce GTX 1070
    Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam
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