Dell Support Assist slow


The-Hive

The-Hive

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I ran support Assist and Dell update I also did the online scan as well and not one of them found the BIOS Update marked urgent for my pc on the Dell Website, could be an uninstall job
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro13th Gen Core i9 13900HX32GB DDR5 @4800MHz 2x16GBGeforce RTX 4090HX 16GB
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M18 R1
    CPU
    13th Gen Core i9 13900HX
    Memory
    32GB DDR5 @4800MHz 2x16GB
    Graphics Card(s)
    Geforce RTX 4090HX 16GB
    Sound Card
    Nvidia HD / Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    25660 X 1600
    Hard Drives
    C: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    D: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
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    Dark Metallic Moon
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    Alienware M Series per-key AlienFX RGB
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    Killer E3000 Ethernet Controller
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    Bluetooth 5.2
    Alienware Z01G Graphic Amplifier

  • At a glance

    Windows 11 Pro10th Gen i-9 10900 K32Gb Dual Channel DDR4 @ 8843MHzNvidia RTX 2080 Super
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen i-9 10900 K
    Memory
    32Gb Dual Channel DDR4 @ 8843MHz
    Graphics card(s)
    Nvidia RTX 2080 Super
    Sound Card
    Nvidia
    Screen Resolution
    1920 x 1080
    Hard Drives
    Hard Drive C: Samsung 2TB SSD PM981a NVMe
    Hard Drive D:Samsung 2TB SSD 970 EVO Plus
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    Alienware 610M
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    Chrome
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The-Hive said:
I ran support Assist and Dell update I also did the online scan as well and not one of them found the BIOS Update marked urgent for my pc on the Dell Website, could be an uninstall job
Click to expand...
I wouldn't update the BIOS unless one of the following things exists.
1 You're having issues with the BIOS
2 You need to get a newer version to support a more current CPU
3 You want it to default TPM 2 to on.

I have a new motherboard and all I did to it was to activate TPM 2 firmware version and I did that by going into the BIOS. I can't see anything that would be urgent to upgrade a BIOS.

HTH
 

My Computer My Computer

At a glance

Windows 11 Home(RP) - 25H2 -26200.8737AMD Ryzen 5 5600GG.SKILL Ripjaws V Series 64GB 4x16Nvidia geforce gtx titan x
OS
Windows 11 Home(RP) - 25H2 -26200.8737
Computer type
PC/Desktop
Manufacturer/Model
Banana Junior 5600-G Series
CPU
AMD Ryzen 5 5600G
Motherboard
Asus ROG Strix B550-F
Memory
G.SKILL Ripjaws V Series 64GB 4x16
Graphics Card(s)
Nvidia geforce gtx titan x
Monitor(s) Displays
28" ASUS VP28U 4k
Screen Resolution
4K
Hard Drives
Primary SAMSUNG 970 EVO Plus
PSU
EVGA BQ 700w 80+ Bronze
Case
Zalman i3 NEO
Cooling
ARCTIC Freezer 7 X
Keyboard
Corsair
Mouse
Amazon Generic with Cord
Internet Speed
Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
Browser
Firefox and Edge
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MS - Defender
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Speakers: Klipsch ProMedia 2.1
BunnyJ said:
I wouldn't update the BIOS unless one of the following things exists.
1 You're having issues with the BIOS
2 You need to get a newer version to support a more current CPU
3 You want it to default TPM 2 to on.

I have a new motherboard and all I did to it was to activate TPM 2 firmware version and I did that by going into the BIOS. I can't see anything that would be urgent to upgrade a BIOS.

HTH
Click to expand...
It is never a problem updating the bios, as there are several things in the Dell version of bios update, done it a few times on my Alienware and once before on the dell, never had any problems although I must say after todays I was greeted with a black screen and white cursor after the restart after a second restart all was fine. I have noticed on this one, quite often I have to do a second restart for changes to dell things to work
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro13th Gen Core i9 13900HX32GB DDR5 @4800MHz 2x16GBGeforce RTX 4090HX 16GB
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M18 R1
    CPU
    13th Gen Core i9 13900HX
    Memory
    32GB DDR5 @4800MHz 2x16GB
    Graphics Card(s)
    Geforce RTX 4090HX 16GB
    Sound Card
    Nvidia HD / Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    25660 X 1600
    Hard Drives
    C: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    D: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    Case
    Dark Metallic Moon
    Keyboard
    Alienware M Series per-key AlienFX RGB
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer Killer AX1690 Wi-Fi Network Adaptor Wi-Fi 6E
    Bluetooth 5.2
    Alienware Z01G Graphic Amplifier

  • At a glance

    Windows 11 Pro10th Gen i-9 10900 K32Gb Dual Channel DDR4 @ 8843MHzNvidia RTX 2080 Super
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen i-9 10900 K
    Memory
    32Gb Dual Channel DDR4 @ 8843MHz
    Graphics card(s)
    Nvidia RTX 2080 Super
    Sound Card
    Nvidia
    Screen Resolution
    1920 x 1080
    Hard Drives
    Hard Drive C: Samsung 2TB SSD PM981a NVMe
    Hard Drive D:Samsung 2TB SSD 970 EVO Plus
    Mouse
    Alienware 610M
    Browser
    Chrome
    Antivirus
    Norton
The-Hive said:
It is never a problem updating the bios, as there are several things in the Dell version of bios update, done it a few times on my Alienware and once before on the dell, never had any problems although I must say after todays I was greeted with a black screen and white cursor after the restart after a second restart all was fine. I have noticed on this one, quite often I have to do a second restart for changes to dell things to work
Click to expand...
Oh wow.. that could be cause by many things and I don't know if the BIOS is one of them. An update really can't hurt to see if that's the issue.
 

My Computer My Computer

At a glance

Windows 11 Home(RP) - 25H2 -26200.8737AMD Ryzen 5 5600GG.SKILL Ripjaws V Series 64GB 4x16Nvidia geforce gtx titan x
OS
Windows 11 Home(RP) - 25H2 -26200.8737
Computer type
PC/Desktop
Manufacturer/Model
Banana Junior 5600-G Series
CPU
AMD Ryzen 5 5600G
Motherboard
Asus ROG Strix B550-F
Memory
G.SKILL Ripjaws V Series 64GB 4x16
Graphics Card(s)
Nvidia geforce gtx titan x
Monitor(s) Displays
28" ASUS VP28U 4k
Screen Resolution
4K
Hard Drives
Primary SAMSUNG 970 EVO Plus
PSU
EVGA BQ 700w 80+ Bronze
Case
Zalman i3 NEO
Cooling
ARCTIC Freezer 7 X
Keyboard
Corsair
Mouse
Amazon Generic with Cord
Internet Speed
Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
Browser
Firefox and Edge
Antivirus
MS - Defender
Other Info
Speakers: Klipsch ProMedia 2.1
Not to bothered about it Jeff, that's the sort of things that happen with Dell/Alienware. The good thing, fingers crossed it continues is they always work and sort themselves out with a reboot
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro13th Gen Core i9 13900HX32GB DDR5 @4800MHz 2x16GBGeforce RTX 4090HX 16GB
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M18 R1
    CPU
    13th Gen Core i9 13900HX
    Memory
    32GB DDR5 @4800MHz 2x16GB
    Graphics Card(s)
    Geforce RTX 4090HX 16GB
    Sound Card
    Nvidia HD / Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    25660 X 1600
    Hard Drives
    C: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    D: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    Case
    Dark Metallic Moon
    Keyboard
    Alienware M Series per-key AlienFX RGB
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer Killer AX1690 Wi-Fi Network Adaptor Wi-Fi 6E
    Bluetooth 5.2
    Alienware Z01G Graphic Amplifier

  • At a glance

    Windows 11 Pro10th Gen i-9 10900 K32Gb Dual Channel DDR4 @ 8843MHzNvidia RTX 2080 Super
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen i-9 10900 K
    Memory
    32Gb Dual Channel DDR4 @ 8843MHz
    Graphics card(s)
    Nvidia RTX 2080 Super
    Sound Card
    Nvidia
    Screen Resolution
    1920 x 1080
    Hard Drives
    Hard Drive C: Samsung 2TB SSD PM981a NVMe
    Hard Drive D:Samsung 2TB SSD 970 EVO Plus
    Mouse
    Alienware 610M
    Browser
    Chrome
    Antivirus
    Norton
@BunnyJ forgot to mention, most things do 🤣 :alien:
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro13th Gen Core i9 13900HX32GB DDR5 @4800MHz 2x16GBGeforce RTX 4090HX 16GB
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M18 R1
    CPU
    13th Gen Core i9 13900HX
    Memory
    32GB DDR5 @4800MHz 2x16GB
    Graphics Card(s)
    Geforce RTX 4090HX 16GB
    Sound Card
    Nvidia HD / Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    25660 X 1600
    Hard Drives
    C: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    D: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    Case
    Dark Metallic Moon
    Keyboard
    Alienware M Series per-key AlienFX RGB
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer Killer AX1690 Wi-Fi Network Adaptor Wi-Fi 6E
    Bluetooth 5.2
    Alienware Z01G Graphic Amplifier

  • At a glance

    Windows 11 Pro10th Gen i-9 10900 K32Gb Dual Channel DDR4 @ 8843MHzNvidia RTX 2080 Super
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen i-9 10900 K
    Memory
    32Gb Dual Channel DDR4 @ 8843MHz
    Graphics card(s)
    Nvidia RTX 2080 Super
    Sound Card
    Nvidia
    Screen Resolution
    1920 x 1080
    Hard Drives
    Hard Drive C: Samsung 2TB SSD PM981a NVMe
    Hard Drive D:Samsung 2TB SSD 970 EVO Plus
    Mouse
    Alienware 610M
    Browser
    Chrome
    Antivirus
    Norton
Support Assist. If it shows more than 1 update available to you and you feel you need them, download and install them one at a time. Otherwise you'll never know when the installs are finished. I never use the 'cleaner' in it because who knows what it's deleting and from where. The only things I bother with in it are the drivers(downloads) and the longer 'test'.
 

My Computer My Computer

At a glance

Windows 10 Home 64bitIntel Core i7 8700K32GB 2666MHz DDR4nVidea GeForce GTX 1080Ti
OS
Windows 10 Home 64bit
Computer type
PC/Desktop
Manufacturer/Model
Alienware Aurora R7
CPU
Intel Core i7 8700K
Motherboard
Z370
Memory
32GB 2666MHz DDR4
Graphics Card(s)
nVidea GeForce GTX 1080Ti
Sound Card
NVIDIA High Definition Audio
Monitor(s) Displays
HP 27es / ACER 27
Screen Resolution
1920x1080
Hard Drives
Toshiba 256GB M.2 PCIe NVMe SSD (boot)
Toshiba 1TB DT01ACA100 SATA (storage)
Seagate Backup 4TB (Macrium)
Do not update BIOS with support assist. We have seen bricked PC's on the Dell forums updating BIOS with Support Assist.
Our suggestion to user is only do manual download and update BIOS.

I can't answer why SA is not seeing the BIOS update unless its a Win 11 SA glitch. We have seen reports of a couple users with varied problems due no Win 11 specific updates.

Here is the Dell procedure to uninstall SA and reinstall latest version, if you want to try it.
www.dell.com

SupportAssist uninstall/reinstall | DELL Technologies

* The PC should have the latest BIOS and Intel Chipset Device Software driver already installed* A laptop should have its external power adapter connected* Disconnect all external peripheral device...
www.dell.com www.dell.com
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Proi7 1360P16GBIntel CPU
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 16 5630
    CPU
    i7 1360P
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel CPU
    Sound Card
    Realtek
    Monitor(s) Displays
    16" Touch Screen
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung NVME SSD
    PSU
    65 Watt Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Trackpad
    Internet Speed
    Google Fiber
    Browser
    Edge
    Antivirus
    Defender and Malwarebytes
    Other Info
    Cakewalk by Bandlab and Presonus Studio One 4.6 Pro recording programs. MOTU recording interface
  • Computer type
    Laptop
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