HP All-in-One Touchscreen PC: Blue Screen at HP Splash Screen

zbook said:

Open administrative command prompt and copy and paste:

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a share link into this thread with only the compressed memory dump file.

Click to expand...

@zbook:

The BSOD was a user mode crash and the Microsoft debugging database was not useful for debugging.

There was only one BSOD.

So far this was a one time event.

It may have been related to an application.

Indicate if there was any recently installed software.

If there are recurrent BSOD then post a new V2 share link into the newest post.


Monitor using Reliability Monitor:

zbook said:

The BSOD was a user mode crash and the Microsoft debugging database was not useful for debugging.

There was only one BSOD.

So far this was a one time event.

It may have been related to an application.

Indicate if there was any recently installed software.

If there are recurrent BSOD then post a new V2 share link into the newest post.


Monitor using Reliability Monitor:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

Click to expand...

Saturday, July 29th, 2023 at 8:08 am

Windows Stopped Working

The computer has rebooted from a bugcheck. The bugcheck was: 0xc000021a (0xffff9d0c15d36390, 0xffffffffc0000428, 0x0000000000000000, 0x000001bc30690000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: f9413c0d-3c65-4c4c-a321-398f60e1fac3.

Windows Shutdown Unexpectedly

Problem signature
Problem Event Name: BlueScreen
Code: c000021a
Parameter 1: ffff9d0c15d36390
Parameter 2: ffffffffc0000428
Parameter 3: 0
Parameter 4: 1bc30690000
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: 0xc000021a_SmpDestroyControlBlock_smss.exe_Terminated_c0000428_nt!PopTransitionSystemPowerStateEx

Windows Security Health Service

Faulting Application Path: C:\Windows\System32\SecurityHealthService.exe

Problem signature
Problem Event Name: BEX64
Application Name: SecurityHealthService.exe
Application Version: 10.0.22621.1635
Application Timestamp: c9cb2878
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.22621.608
Fault Module Timestamp: f5fc15a3
Exception Offset: 000000000007f61e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 53c8
Additional Information 2: 53c877626c0d76f9594979816f6b4101
Additional Information 3: af68
Additional Information 4: af68a59771e76998c0a4371ca40501ba

Extra information about the problem

As @FreeBooter said earlier, do not use two security programs together. I did not have Microsoft Defender fully enabled. It was only set up for Periodic Scanning. I am guessing Bitdefender doesn't play nicely with Microsoft Defender. This is evidently so because my other computers had decreased performance as this was the same for them, except they didn't have BSOD.

If there are recurrent BSOD then post a new V2 share link into the newest post.

zbook said:

If there are recurrent BSOD then post a new V2 share link into the newest post.

Click to expand...

@zbook

There has been no more BSOD since then.

Monitor the computer for 3 days and if there are no new BSOD then that will complete the monitoring and troubleshooting.

jessewilliams56 said:

As @FreeBooter said earlier, do not use two security programs together. I did not have Microsoft Defender fully enabled. It was only set up for Periodic Scanning. I am guessing Bitdefender doesn't play nicely with Microsoft Defender. This is evidently so because my other computers had decreased performance as this was the same for them, except they didn't have BSOD.

Click to expand...

When both scans same files then false-positive detection can happen and your computer will slow down you only enable one antivirus software.

zbook said:

Monitor the computer for 3 days and if there are no new BSOD then that will complete the monitoring and troubleshooting.

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

Click to expand...

Will do! I am up too late. I am in the process of upgrading the RAM on it. It supports up to 32 GB. I just ordered some earlier. It is a fast computer but I feel if I add more RAM, Adobe Lightroom Classic will be more responsive. The processor is good too. You can’t go wrong with an Intel Core I Series processor granted it is up to date and not discontinued. I have always liked an HP product. They just seem to be better built to me. Dell is okay. But I prefer HP. It’s late here, so I am going to try and get to bed now.

For RAM one or more of these links may be useful: