Keep losing access permission to external HDD


Gil80

Member
Local time
12:21 PM
Posts
23
OS
Windows 11 Pro
I have a brand new WD Red 4TB external HDD. I use this as a backup for my windows.
It is externally powered.
I used multiple of USB3.0 cables to test it out.
At least once a week I'll get external HDD getting corrupted/locked with the following message:
You don't currently have permission to access this foler.
Click Continue to permanently get access to this folder.


I replaced the HDD with a WD Black 2TB drive to test... a week later the same issue.

I keep losing my backups!

My PC has also an internal WD Black 2TB HDD with no issues whatsoever. This only happens to my external device.


Processor 11th Gen Intel(R) Core(TM) i9-11900KF @ 3.50GHz 3.50 GHz
Installed RAM 32.0 GB (31.9 GB usable)
System type 64-bit operating system, x64-based processor
 
Windows Build/Version
Win11 Version 23H2 Build 22631.3007

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    Intel Gen11 i9
    Motherboard
    Z590I AORUS ULTRA
    Memory
    Corsair 32GB
    Graphics Card(s)
    RTX3070
    Monitor(s) Displays
    MSI Artymis
    Screen Resolution
    2K
I use self-powered WD MyBook External USB 3 drives plugged into a self-powered USB 3 Hub and haven't seen the issue. Haven't needed to open the cases to check if the drives are Red, Black, Green or Blue as used in Desktops or Servers or NAS. Same for my 2 My Passport drives. Also have not seen that issue when plugging drives into a USB3 2-bay Drive Dock for working with them. Have you tried the drive/s on a different computer?
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I have not experienced permission problems but I definitely have battled my external drives not being detected when the PC wakes from sleep. I can not say for certain why, just that I know it has something to do with the way 11 handles power. I found using externally powered drives connected to an externally powered hub has solved most of my problems though it's not 100%. It still happens occasionally.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I also use an external drive for images on one of my systems, but I only turn it on when I need it. Don't know if that would help.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
One thing just came to my sometimes-feeble mind, when losing access to a drive occurs it may help to open Task Manager and go to Windows Explorer/File Explorer and Restart it, force re-reading the drives available. Quicker than rebooting.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I had seen a similar issue on my enclosure (external SATA HDD).
it's related to energy-saving, sleep-mode, , ,. no good solution even I turned off all settings of energy-saving, sleep-mode.

Once idle awhile, my PC will lose the connection of enclosure. Now I simply turn it off if NOT in use.
 

My Computer

System One

  • OS
    Windows 7/11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP/Lenovo/Asus
    CPU
    Intel
    Hard Drives
    NVMe SSD/SATA SSD
I replaced the HDD with a WD Black 2TB drive to test... a week later the same issue.

I keep losing my backups!
My thanks to Gil80 -
This post may be what I've been battling, my external drive(s) not being detected when Macrium scheduled B/U's try to run. I can see the drive in File Explorer but Macrium does not. I use external drive for my Macrium images. Both 4GB / USB 3.0 - WD Elements and a Toshiba Canvio

Per Berton's post I'll try Windows Explorer/File Explorer Restart and see if it fixes the problem.
 
Last edited:

My Computer

System One

  • OS
    Win 11 Pro 23H3
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen
    CPU
    Intel Core I9 12900K
    Motherboard
    HP 8917
    Memory
    32 GB
    Graphics Card(s)
    Nvidia GeForce RTX 3060 24GB
    Sound Card
    HP
    Monitor(s) Displays
    2 HP 27 & 23
    Screen Resolution
    3840x2160
    Hard Drives
    2 SSD 1 TB's ea.
    PSU
    HP 800 Watt
    Case
    HP
    Cooling
    Water
    Keyboard
    Logo Tech G 213
    Mouse
    Logi Tech 502
    Browser
    FireFox
    Antivirus
    MS Defender / Malwarebytes
    Other Info
    Macrium Reflect 8.1
For my problem - a simple file explorer restart did the trick. The Macrium form only offered (1) a new 3.0 drive (2) new cable.
Now got to figure out how to automate it before any of my scheduled back up's start.
File Explorer and Restart it
Thanks Berton ;-)
 

My Computer

System One

  • OS
    Win 11 Pro 23H3
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen
    CPU
    Intel Core I9 12900K
    Motherboard
    HP 8917
    Memory
    32 GB
    Graphics Card(s)
    Nvidia GeForce RTX 3060 24GB
    Sound Card
    HP
    Monitor(s) Displays
    2 HP 27 & 23
    Screen Resolution
    3840x2160
    Hard Drives
    2 SSD 1 TB's ea.
    PSU
    HP 800 Watt
    Case
    HP
    Cooling
    Water
    Keyboard
    Logo Tech G 213
    Mouse
    Logi Tech 502
    Browser
    FireFox
    Antivirus
    MS Defender / Malwarebytes
    Other Info
    Macrium Reflect 8.1
(y)
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Thanks everyone for your suggestions.
In the meantime, I disconnected the drive.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    Intel Gen11 i9
    Motherboard
    Z590I AORUS ULTRA
    Memory
    Corsair 32GB
    Graphics Card(s)
    RTX3070
    Monitor(s) Displays
    MSI Artymis
    Screen Resolution
    2K

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